{"product":{"product_id":"1508528160","title":"140 Must Know Meds: Demolish Nursing Pharmacology","price":"9.99","image_url":"https://m.media-amazon.com/images/I/31-lDDu8Z4L._SL500_.jpg","url":"https://www.amazon.com/dp/1508528160"},"comments":[{"body":"I've been with CVS for about 3 months. I felt like this a lot in my first two months but it all really comes down to caring. I've been to other pharmacies where the customers and the pharmacist made me just not care, and I think that's where you're at. A hospital is where I'm aiming to go as well, as the pay is considerably better than at CVS. If I were you I'd honestly just try to transfer to another CVS. Try working at some other pharmacies and if you like the people there, then transfer there. And remember that you've only been there 4 months. This stuff takes time and if you stop applying yourself, you won't learn as well.\r\n\r\nI also have weeks where I just get complete shit hours. I use those to go to other pharmacies to learn. I guess the difference is that I actually want to be a pharmacist. However, I will give you some advice regarding customer questions. From what I've seen, customers usually ask the same questions. On the phone, they'll usually ask if a prescription is ready and or the price. In person, they usually just want their medicine or ask to change insurance or why something costs a lot.\r\n\r\n\\-For prescriptions, you just need to look them up and press 'P' to see their profile. Either something will be ready, in process, or not filled. If it's in process, then its either in QV or QP. If there's refills, and its not in process, then you can usually just push it through and say itll be ready soon.   \r\n\\-If it says \"prior authorization\" then its an insurance problem. You're still waiting for their insurance to authorize it and its not your fault.   \r\n\\-If it says \"request pending\" then there's already a request going out to the doctor for more refills.   \r\n\\-For changing insurance or applying GoodRX, which is an app you should download if you work in the pharmacy, you'll look them up and click 'F3' for third party and you simply need to match up the numbers with available insurance and apply it. From there, the pharmacist needs to reprocess it. \r\n\r\n\\-As far as QT and doctors calls, that's something I haven't learned either.   \r\n\\-If you wanna help people with questions about the medication, I would only answer those questions if you're 100% confident. I personally brought a book that has 140 common medications for the pharmacy and what they do. I'd highly recommend it.  [https://www.amazon.com/140-Must-Know-Meds-Pharmacology/dp/1508528160/ref=sr\\_1\\_1\\_sspa?crid=1SQ4MJE62N99C\u0026amp;dchild=1\u0026amp;keywords=140+must+know+meds\u0026amp;qid=1600183731\u0026amp;sprefix=140+must+%2Caps%2C177\u0026amp;sr=8-1-spons\u0026amp;psc=1\u0026amp;spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEzNDdaWjg4REpBSVlDJmVuY3J5cHRlZElkPUEwNjQ4NDQ5Mk81NzgxVUVCQlJISiZlbmNyeXB0ZWRBZElkPUEwMzE5MTc1MzMyWjBRTzdTQlROTSZ3aWRnZXROYW1lPXNwX2F0ZiZhY3Rpb249Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU=](https://www.amazon.com/140-Must-Know-Meds-Pharmacology/dp/1508528160/ref=sr_1_1_sspa?crid=1SQ4MJE62N99C\u0026amp;dchild=1\u0026amp;keywords=140+must+know+meds\u0026amp;qid=1600183731\u0026amp;sprefix=140+must+%2Caps%2C177\u0026amp;sr=8-1-spons\u0026amp;psc=1\u0026amp;spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEzNDdaWjg4REpBSVlDJmVuY3J5cHRlZElkPUEwNjQ4NDQ5Mk81NzgxVUVCQlJISiZlbmNyeXB0ZWRBZElkPUEwMzE5MTc1MzMyWjBRTzdTQlROTSZ3aWRnZXROYW1lPXNwX2F0ZiZhY3Rpb249Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU=) \r\n\r\nSometimes you just can't make them happy. Sometimes they'll just be mad. It'll happen and you cant take it to heart. There's a lot of miscommunication that can happen between the doctor, hospitals, and the pharmacy and we usually take the brunt of their anger. Its not fair but that's just how it is. \r\n\r\nYour pharmacist should help you and if they're condescending or mean to you then you should switch pharmacies. They're there to help you and if they refuse to do that then they don't deserve you. I have another CVS right down the street that I helped at for 2 weeks and the pharmacist was so unpleasant to work with that I stopped helping there.  \r\n\r\nGood luck with everything.","subreddit_name":"CVS","author":"LavendarTea__"}]}