You're 100% right. In personality tests, DOMINANCE is the most trait most often found on the best salesman.
People buying a big ticket item like a car are very afraid of doing a bad deal. They need to fell secure, they need the alpha of the pack by their side to guide them through the woods. Just like the girls roaming all alone in the world.
And yes, buyers lie all the time. They may say they have the same car for $4k less in another store, you talk to the manager and take just $500 from the price and they still buy. They're just testing you: how low can you go?
> And I said, just like I was supposed to, "If we can get the payments right, is this the car you would like to take home today?"
Never again use that kind of question (your manager probably already told you that).
"IF" you get the payments right? You WILL get the payments right! You need to show more confidence!
You're just saying you don't know if they will take it home. You're saying they are not good enough to buy it. You're saying the car is not good enough for them or you don't know if it is the right onefor them. You're saying you're not a good enough salesman. You're saying you don't know if you'll get the payments right.
Yes, you need to guide and dominate, just like in game. YOU need to find out what they want and YOU will tell they what the best car is to fulfill those needs.
What you did by saying that was just like asking a girl "If I get the date right, you'll take me home and fuck?". You never do that. You KNOW you'll get the date right, and you will fuck.
Please read this book if you're selling cars: https://www.amazon.com/Cars-People-How-Put-Together/dp/0595327516/