>I’ll just say I don’t think determining if something works or not can be measured by whether or not builders include them in new constructions.
If they worked, why wouldn't they be used in place of real water softeners that use the well-established chemistry of ion exchange.
After all, these electronic gizmos are cheaper, easier to install, and have no routine maintenance required.
When they first hit the market ~20 years ago, they were called "electronic water softeners". The FTC came down on that term, so they've rebranded themselves as "electronic water conditioners" or "electronic water descalers". The revised claim is that they change the "shape" of magnesium/calcium salts so they won't bind surfaces.
My house came with one (installed by the previous owner). I left it running till it died about 2 years ago. When it died, I looked into replacing it, but didn't follow through. And surprise, surprise - there's zero difference in how my dishes dry, or the scale in fixtures. So, it's big fucking placebo effect.
P.S. This is the one my house came with:
https://www.amazon.com/Clearwave-46100000-Field-CW-125-WHITE/dp/B00795B9IQ