Gaomon PD1560! This is the amazon link to it. I've used Wacom tablets basically my entire time drawing digitally but recently made the switch to a pen display and this one doesn't disappoint!
Yeah, I'm not sure what else you can do. I was just looking at the product on Amazon and it doesn't look like you're alone, based on the lower rated reviews, it looks like it happened on a small number of tablets.
https://www.amazon.com/dp/B075WSRLC6/ref=cm_sw_r_cp_api_-xVrAb8AYS2F5
I'm crossing my fingers for you, I hope you can get some support from the company and not have to wait much longer to get it working.
I recommend the goamon graphics tablet: https://www.amazon.com/GAOMON-Drawing-Monitor-Shortcut-Wireless/dp/B075WSRLC6 Its a graphic tablet which means it will allow your daughter to draw on the tablet instead of looking at her computer screen like the wacom intuos. Its in the higher price range at around 410, but it will be much worth it if she is used to more traditional artist. Its also pretty cheap in terms of graphics tablets as wacoms cheapest version, the cintiq 13 hd is around double the price. I have this tablet and it has been treating me well. The only thing i can warn you about is that the tablet is suppose to be used with a laptop. This means if you want to use it for a desktop you will have to purchase an hdmi to display port adapter. Other than that i feel it is a really good tablet.
I agree, a basic pen monitor is around $350 right now, you can also get a decent pen tablet pad (no monitor) for $50.
I paid over 200 for my intuos 4 (no screen) back in like 2010. 250 for this gaomon with a screen is a fucking great deal.
They have drawing pads that you can see that are much cheaper than cintiq. They often need a little tinkering to fully configure, and the stylus will need batteries, but if you are on a budget totes worth.
Search amazon for 'drawing tablet with screen'
Check out the below
Huion GT-191 KAMVAS Drawing Tablet with HD Screen 8192 Pressure Sensitivity - 19.5 Inch
It depends on what she in to drawing wise if she likes drawing straight on the screen I was suggest this tablet: https://www.amazon.com/dp/B075WSRLC6/?coliid=I1THWBRM0CNWYX&colid=1BPUBRX7S1QYQ&psc=0&ref_=lv_ov_lig_dp_it it's really nice for its size and it get's the job done for the price of $400.