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I bought it at REI so I just returned it. I ended up shopping around and landing on this bag [link]. nice big thick straps that are padded and can be worn all day. It has it's flaws (like not opening like a suitcase and having cloth zipper pulls instead of metal), but it works for me.
I love my Kelty Flyway pack. Well built, nicely organized for traveling (both backpacking and ordinary business travel), and awesome for EDC.
One of these days I'll get around to breaking down my "Mary Poppings" bag for /r/edc.
EDIT: Link was wrong. Bot's response below is wrong.