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Literally: The Book on Customer Success for MSPs?
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1 review of this product found across Reddit:
1 point
·
18th Jun 2022
100%! Look in to "Customer Success" and "Client Success" for an idea.
https://www.amazon.com/Literally-Book-Customer-Success-MSPs-ebook/dp/B09K8VGYBD
Even if not directly technical (which you can do, too!) there are lots of roles in IT that have a gradient of customer-facing interaction. I started off as an L2/L3 at my current company and have transitioned in to Customer Success. I'm not HoH, but I could easily do my job if I was, I think.
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