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Problem Management: An implementation guide for the real world?
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1 review of this product found across Reddit:
2 points
·
22nd Nov 2020
u/JonnyLay Thanks for asking. The book title is: "Problem Management: An implementation guide for the real world" and is authored by Michael G. Hall. <strong>https://www.amazon.com/Problem-Management-implementation-guide-world-ebook/dp/B00KQITG7O/ref=sr_1_3?dchild=1&keywords=problem+management+an+implementation+guide+for+the+real+world&qid=1605890492&sr=8-3</strong>
Even though this copy was published in 2014, I still find it very helpful with improving existing problem management activities (or for creating a new problem management practice). I find that ITIL pubs are helpful with the what to do, but what many of us need is guidance on how to set up the end-to-end process/practice. This book helped me with that.
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