What is Reddit's opinion of Bomgar?

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Bomgar here. It's fantastic. On top of allowing unattended access (have to install the jump point first), it also keeps recordings of the sessions for a period time along with who was in it and how long the session was. Very useful for referring back to them or for accountability. I've used it several times to nail somebody for not doing something they said they did.

http://www.bomgar.com/remote-support/platforms

See the chart under "Remote Support for Mobile Devices". Bomgar does not support "Remote Control" (aka, Remote Desktop) into the iPad. No iPad app in the iTunes store can do inbound Remote Desktop - it's not permitted under Apple's official policies.

Did you look here: http://www.bomgar.com/remote-support/pricing. Maybe you did since the one-time isn't listed. Doing the math compared with LogMeIn or Teamviewer, these numbers are in the same range ... sometimes lower. Screenconnect is the really cheap option. But Bomgar's more for tiered/team support ... unless it's the Connect version.

Bomgar offers remote support for Windows, Mac, Linux, iPad, iPhone and iOS devices. We use it for desktop support of PCs and Macs. I have never used the iOS capabilities.

http://www.bomgar.com/remote-support/platforms/apple-ios

That's not entirely true, Bomgar makes a remote support product though that is admittedly very unlikely. Any chance they've just managed to enable AirPlay on OP's devices?

My Company uses a Bomgar appliance for remote support, it's worked out great for us. Prior to that we used a tool called simple Help, the last version we used didn't work out so well for us.

http://www.bomgar.com/

http://simple-help.com/

Double lines mean nobody can pass. Single line generally means "single solid line and a bunch of dashes" which means the side with the dashes can pass.

> From what I can tell, end users don't generate certs and cannot use their own certs in the client. Can you point me to a reference to how you use your own certs with Bomgar on both sides?

You have to log into the "hidden" backend where you set IP addressing and whatnot. There is a very clear section where it allows you to generate a CSR for submittal to a CA, and a place to upload the response.

I know this cert is used for both the web server as well as the client, because if you let your certificate fully expire without updating it you can lose most of your jump clients. I assume each jump client also uses the local windows certificate store as would any other SSL application.

>That scenario is more secure than Teamviewer or Bomgar (assuming clients can't use their own certs).

Then you have not administered Bomgar, because thats 100% how it works. Each bomgar deployment uses its own SSL certs and must be maintained by in-house staff. That is the entire point of using an appliance like Bomgar instead of someone else's negotiation server.

This is literally one of their requirements for setup:

http://www.bomgar.com/docs/content/deployment/hardware/ssl-certificate-instructions.htm

Remote control of iOS devices seems not to be permitted:

> However, full remote control of iPad, iPhone or iPod touch is in violation of Apple terms and conditions. Bomgar continues to monitor the situation and is prepared to offer the ability to remote control iPad, iPhone and iPod touch devices once a sanctioned method is made available. But at this time, neither Bomgar nor our competitors may legally remote control Apple iOS devices.

From here: http://www.bomgar.com/remote-support/platforms/apple-ios

Definitely not to the extent and functionality of making your phone a third monitor or controlling it with the mouse on your screen, but apparently the new version of Mac OSX Yosemite allows you to at least "record" the iOS screen in quicktime viewer. You can't click on anything but at least you can see it without taking your eyes off the monitor...

http://www.bomgar.com/blog/entry/remote-iphone-ipad-screen-sharing-with-mac-os-x-yosemite-and-ios-8#.VTEriJNBk8I

Try Bomgar. It's what our company uses. It runs in the background on the user machines, so they don't have to actually do anything for us to dial into the machine to troubleshoot.

Also, if a user doesn't have the client installed, you can do a push install to their machine if you just know their IP address from your admin client. :)

A very good one that I would recommend is BomGar

I used Logmein for years and teamviewer. Having said that, I use Bomgar now and LOVE <3 it!!! If you haven't ever looked into it, you should. So much easier than anything I've ever used in the past. The best on the market as far as I'm concerned. They were just voted #1 in enterprise support, that should say it all. http://www.bomgar.com/

Thank you! It's not really about being swamped; I was asked by one of my building principals to give clear facts and figures of the amount of ground I cover and the devices I manage. The teachers in his building chronically misuse our ticket report system (yelling their problems to me as I walk down the hallway, emailing, etc.) He asked me to write up some figures and I needed to have an industry standard as my baseline.

FWIW, I found this in case anyone else needs a starting point: http://www.bomgar.com/blog/entry/exclusive-report-from-hdi-how-does-your-desktop-staffing-stack-up#.Us7FntJDvTp

Edit: I should also mention that I'm not an admin, just a basic break/fix computer tech. :)

Urgh. I groaned when I saw LMI wasn't an option. It'd only cost you $300 for the ENTIRE SETUP. And - Kaseya user here - it's so much faster than Kaseya... our MSP uses LMI on every single client station because of how slow LMI is.

Sorry. I know this doesn't answer your question. I hear people throw around Bomgar for self hosted stuff, but I've never used it myself. http://www.bomgar.com/remotedesktopaccess/. I hear it mentioned enough in these type of threads that it's worth researching though imo.

Bomgar is nice and highly customizable to your needs, but it's pricey, and may be overkill. How many users, and what kind of budget, if you don't mind me asking? You may also want to crosspost this question to /r/computertechs.

I see no love for Bomgar. It's not free and not cheap by any means, but in a larger business setting it's definitely my preferred application. At home I use either TeamViewer or Crossloop.

Depends on whether your friend is okay with you being able to access their computer all the time or not. If they are okay with it, then use LogMeIn. It's free for the basic addition, installs a small app, and lets you jump in whenever they need help even if they are away from the machine.

If they do not want you to be able to always access it, then there is LogMeInRecue which is an on-demand product, but you have to pay for it.

Outside of that, you can move up to more Enterprise level solutions like Bomgar, but those get very costly very quickly.

Bomgar has supported Mac OS X for three years ... even before it was popular. And unlike some remote support solutions that stop with basic Mac support, Bomgar offers largely the same functionality for Mac as it does for Windows. Bomgar's appliance-based deployment model ensures that sensitive customer or user data stays securely within your company's control, and a web-enabled architecture means that you can support any Mac user anywhere without any configuration.

Source: http://www.bomgar.com/virtualsupportsolutions/mac.htm

Bomgar is a independent corporation of Apple Computers.

So please stop talking out of your hat.

I would suggest checking out Bomgar B200. It supports all major platforms and it has no end-user client licenses fees. The fee you pay for is the number of techs that can use at any given time.