What is Reddit's opinion of LiveChat?

From 3.5 billion Reddit comments

We run 24/7 live chat teams for 100+ stores. There are SO many chat software options out there, but the most important features are these ones... make sure whatever you choose has these...

1. Ability to invite visitors to chat automatically based on specific browsing behavior
2. Ability to route chats to agents based on status (online / offline), active chats per agent vs limit per agent, and agent visitor chatted with last time.
3. Ability to push chat data into Google Analytics so you can measure the impact on conversion rate, avg order value, etc.

#1 and #2 are KEY - #3 is important.

We built our entire system on top of LiveChat.com, as it has all these features and is incredibly flexible from an api perspective (front end visitor design, back end agent design, back end movement of data). Tidio is another good platform, but has some limitations if you want to push it hard. They push their bot functionality a lot, but LiveChat has that via ChatBot.com (their own platform).

The software you use is much less important than that tactical way you use it ; )

Hope this helps.

I get you man - I was down to single digit wpm for the first day and it was a bit disheartening, even though I knew it was going to be rough at the start. It's also difficult coming to the realisation that 1wpm is all im getting per day as well - but it doesn't seem like its getting slower than that at least.

I definitely found their learning area was difficult to just use alone, and have to combine it with other sites like keybr.com and livechat.com/typing-speed-test to keep things fresh, and honestly keeping track of my best wpm scores in a spreadsheet every day is really useful to remind myself that I am getting better at a slow but steady pace. I also currently keep it plugged into my work PC so it serves as a nice distraction every now and again instead of treating it as a chore.

Will continue posting, maybe ill do something bi-weekly, I'm about halfway to my qwerty speed now. Hoping that when I go cold turkey on qwerty at around 40wpm I'll get some boost to my progression :)

Hope you find a bit more luck with it soon!

I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly charges to the predicted monthly cost of the website (ie pre-made solutions such as livechat.com that would cost atleast $16/mo)

As for hourly wage, the only project I have for the time being is the website, and since I have a full-time contract, they don't mind me spending multiple weeks on a feature, the website doesn't need to be up and running soon and they're happy to have me spend months on it if it means I can learn a lot and be a better developer as a result

Chat bots are good, but you have to be really methodical with how you configure them. Just having an automated bot that offers a coupon or something doesn't work very well. It gets ignored like other popups do over time.

We run 24/7 live chat and CS teams for a ton of stores, and have seen some solid ways to blend bots with a human team. For example, (1) predicting if someone is going to abandon (Via combining GA data and live activity tracking) (2) and then trigger a chat invite to offer help. If the bot can't answer the question (it often can't), then move to a human agent.

If you're looking to experiment a bit, ChatBot.com (by LiveChat.com) is great.

Have fun nerding out ; )