What is Reddit's opinion of Spiceworks?

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Shadow implementation of Spiceworks creating tickets for yourself to help stay organized and build metrics. Free with ds but only you're gonna see them so who cares? https://www.spiceworks.com/free-help-desk-software/

You definitely want a ticketing system.

Good news is, there are some now that won't cost you so much you'll have to declare bankruptcy to buy them.

A couple free and and inexpensive options are; I personally like #3 the best.

1. Spiceworks (free with ads)
2. Zoho Desk (free up to 3 users)
3. ManageEngine ServiceDesk Plus (subscription)

Sounds like you could do with a ticketing system. These kinds of systems run on a computer, connect to an email account to listen for new emails (and can reply to numbered email chains). You can communicate with this computer either through email, or through a a little internal website it creates for you.

This one is free, which a budget-strangling place like yours might not mind. Every fresh email becomes an ‘open ticket’ and the responses get chained in a single thread (usually by an identifier at the beginning of the “re: (404) Cannot find room” until someone marks the ticket as ‘closed’ or completed - and if someone sets up multiple accounts, there is even accountability as to who replied in a chain, and who closed the particular ticket.

What about the cloud version of Spiceworks? I've had the self-hosted version for years, it supports simple ticketing and time-tracking.

https://www.spiceworks.com/free-help-desk-software/?source=navbar-drawer&utm_campaign=cloud_help_desk&utm_medium=platform_redirect&utm_source=community

Does it have to be open source for a reason? If not spiceworks is free and does what you asked.

https://www.spiceworks.com/free-help-desk-software/

You just have to pay for support..

If you dont need support and can set it up yourself its free,

Deskpro is $1,800/year to self-host. I have no affiliation with them, but I did demo the product and really liked it.

Otherwise, Spice Works is totally free if you host it yourself. No personal experience with the product but believe it’s well-regraded, especially for the price.

A change management group made up of stakeholders who give you a stamp of approval for any updates and changes during a given time. That’s definitely the answer. Now for the ticketing system SpiceWorks has a free solution. I’ve used it and it’s easy for end-users to submit tickets. In your weekly (even if it has no changes, have a weekly)change management meetings discuss -What changes you’re planning to do -potential impact (list ppl it’ll impact) -deployment plan (no matter how simple) -testing plan (after deployment and include all stakeholders who can help you test. Dev team etc.) -recovery plan (in case things break) Make sure to close the ticket after you have you’re next week’s meeting. You’ll debrief the group and hear out any complaints. Keep a log of each meeting and attach to the ticket.

I don't think they do have a paid version, actually. I know for sure that they DO have a free cloud service.

And they have not committed to supporting the self-hosted solution:

>Some of you may have noticed we didn’t reference the Help Desk Server (HDS) above. Unfortunately, we do not see substantial interest or adoption of HDS, especially when compared to CHD. When we look at what we need to accomplish this year with CHD, we’ve come to the hard decision that our best path forward is to concentrate our efforts there. This means we’ll discontinue development on HDS during 2021 following the release of v1.3 and re-evaluate our position at the end of the year.

>For those of you who are currently using HDS, this leaves you with a few options. You can continue to use HDS. That said, we know some may be concerned about using software that is not receiving updates and has an unclear future. If that is your situation, you can either easily migrate to the Spiceworks Cloud Help Desk or if you need an on-prem solution, read more about other options below in the “Migrating off of your Desktop app” section.

Hopefully we'll get an answer to that shortly, though.

As far as CI/CD I found this which seems to be free https://octopus.com/

Seems an application called Jenkins is used for the build server. https://www.jenkins.io/

I have used Spiceworks before for ticketing. So that seems to be a solution. https://www.spiceworks.com/free-help-desk-software/

There's that atleast figured out.

Now just Active Directory and how that works.

Check Spiceworks if you are interested in free software https://www.spiceworks.com/free-help-desk-software/ and Zendesk if you need commercial support and advanced features and reports.

What he said. It's the old internal version that is no longer updated by Spiceworks. I think you can still download it? https://www.spiceworks.com/free-help-desk-software/#comparison

Are you asking for a ticket system to track incidents? [Spiceworks(https://www.spiceworks.com/free-help-desk-software/?utm_medium=internal&utm_source=www_homepage&utm_campaign=new_daily_destination_www_homepage)

You can use it for lots of things, not just IT support.

To add on to this, Spiceworks is a simple to install and configure ticketing system that can support multiple admins, email responses and loads more. Best of all, it's free!