Ok, I think I get this. So, I'm going to use my own SaaS as an example to get my head around this. I have an email marketing service that can have a team on one company all sending emails and managing the popups etc.. If I had Maqpie then all these users can chat to each other?
My main roast would be that you are siloing conversations within the SaaS. They would probably be better off with a company-wide communication tool like Slack?
If not, perhaps a more explicit use case would be good.
For example: don't you find that current tools like Slack overwhelm your team? Add Maqpie so only relevant conversations are shown?
Finally, I hope I haven't completely misunderstood the value prop and my feedback makes sense. Cheers