Do also check out Zenduty. Easily configurable with most monitoring and ticketing services, has SMS/Phone/Slack/Teams/Email alerts with on-call scheduling, escalation, SLA alerts, payload(message) based routing rules, and an inbuilt incident command system and gorgeous Slack and Teams integrations. Has a freemium plan to get you started, fantastic 24x7 real-time support, API, docs the whole nine yards. Pretty much gets you all you need for $15/user/mo.

Check out Zenduty(link to docs). Integrates easily with Prometheus and not only escalates Prometheus alerts to the right team(via SMS, Phone/Voice, Slack, Teams, Email & Android/iOS push), but also sends them to specific Slack/Teams channels and auto-creates dedicated Jira tickets, Zoom rooms. You can also append playbooks to those alerts so that it's easier for your on-call engineer to triage and remediate faster.

I guess if you're just looking for a simple notifications hub with subscription options, then Slack or Team's native webhook support should bode well for you. You can certainly enrich data by hooking your event sources with a Lambda function or something.

You can also check out Zenduty - does 90%+ much everything you need.

Zenduty - reliable and affordable incident alerting and on-call management service for MSPs. Free trial available. No CC required.

Zenduty is an end-to-end incident alerting(SMS, Push, Email, IVR, Slack, MS Teams), on-call management and response automation platform with advanced alert routing, escalation policies, rich incident context, bot interface/ChatOps in Slack and MS Teams and advanced response automation capabilities. Zenduty helps you reduce downtime, meet your SLAs and create a solid incident management process and a world-class culture of reliability.

Zenduty delivers 3X value to MSPs as compared to its competitors at 1/3rd the competition's price. Explore Zenduty for your alerting and on-call needs now - Freemium+Paid plans with a free trial - no credit card required.

Integrations include Solarwinds, Connectwise, Dynamics, Prometheus, Zabbix, Icinga2, Jira, Jira Service Desk, ServiceNow, BMC Remedy, Sentry, Datadog, Dynatrace, Grafana, Honeybadger, Loggly, NodePing, Pingdom, Rollbar, Runscope, SignalFX, StatusPage, Sumo Logic, Uptime, Zendesk, API, Splunk, Freshdesk, Raygun, Bitbucket, Jenkins, AWS CloudWatch, Github, Bugsnag, Kayako, CopperEgg, Email, StatusCake, Firebase Crashlytics, AppBeat, Healthchecks.io, OpsDash, Monitis, Checkly, Panopta, Site24x7, Hosted Graphite, LogDNA, Librato, Uptrends, Hosted Graphite, UptimeRobot, Papertrail, Fabric Crashlytics, Pingometer, Atatus, Scout, Graylog, Nagios, New Relic, Outgoing Webhook, CircleCI(beta), Logentries, Slack, Logzio, Humio, Lightstep, Sysdig, AppOptics, StatHat, ThousandEyes, Wormly, WaveFront, Splunk Legacy and many more.

Zenduty - reliable and affordable incident alerting and on-call management service

Zenduty is an end-to-end incident alerting(SMS, Push, Email, IVR, Slack, MS Teams), on-call management and response automation platform with advanced alert routing, escalation policies, rich incident context, bot interface/ChatOps in Slack and MS Teams and advanced response automation capabilities. Zenduty helps you reduce downtime, meet your SLAs and create a solid incident management process and a world-class culture of reliability.

Zenduty delivers 3X value to MSPs as compared to its competitors at 1/3rd the competition's price. Explore Zenduty for your alerting and on-call needs now - Freemium+Paid plans with a free trial - no credit card required.

Integrations include Solarwinds, Connectwise, Dynamics, Prometheus, Zabbix, Icinga2, Jira, Jira Service Desk, ServiceNow, BMC Remedy, Sentry, Datadog, Dynatrace, Grafana, Honeybadger, Loggly, NodePing, Pingdom, Rollbar, Runscope, SignalFX, StatusPage, Sumo Logic, Uptime, Zendesk, API, Splunk, Freshdesk, Raygun, Bitbucket, Jenkins, AWS CloudWatch, Github, Bugsnag, Kayako, CopperEgg, Email, StatusCake, Firebase Crashlytics, AppBeat, Healthchecks.io, OpsDash, Monitis, Checkly, Panopta, Site24x7, Hosted Graphite, LogDNA, Librato, Uptrends, Hosted Graphite, UptimeRobot, Papertrail, Fabric Crashlytics, Pingometer, Atatus, Scout, Graylog, Nagios, New Relic, Outgoing Webhook, CircleCI(beta), Logentries, Slack, Logzio, Humio, Lightstep, Sysdig, AppOptics, StatHat, ThousandEyes, Wormly, WaveFront, Splunk Legacy and many more.

Zenduty - incident alerting and on-call management

Zenduty is an end-to-end incident alerting(SMS, Push, Email, IVR, Slack, MS Teams), on-call management and response automation platform with advanced alert routing, escalation policies, rich incident context, bot interface/ChatOps in Slack and MS Teams and advanced response automation capabilities. Zenduty helps you reduce downtime, meet your SLAs and create a solid incident management process and a world-class culture of reliability.

Zenduty delivers 3X value to MSPs as compared to its competitors at 1/3rd the competition's price. Explore Zenduty for your alerting and on-call needs now - Freemium+Paid plans with a free trial - no credit card required.

Integrations include Solarwinds, Connectwise, Dynamics, Prometheus, Zabbix, Icinga2, Jira, Jira Service Desk, ServiceNow, BMC Remedy, Sentry, Datadog, Dynatrace, Grafana, Honeybadger, Loggly, NodePing, Pingdom, Rollbar, Runscope, SignalFX, StatusPage, Sumo Logic, Uptime, Zendesk, API, Splunk, Freshdesk, Raygun, Bitbucket, Jenkins, AWS CloudWatch, Github, Bugsnag, Kayako, CopperEgg, Email, StatusCake, Firebase Crashlytics, AppBeat, Healthchecks.io, OpsDash, Monitis, Checkly, Panopta, Site24x7, Hosted Graphite, LogDNA, Librato, Uptrends, Hosted Graphite, UptimeRobot, Papertrail, Fabric Crashlytics, Pingometer, Atatus, Scout, Graylog, Nagios, New Relic, Outgoing Webhook, CircleCI(beta), Logentries, Slack, Logzio, Humio, Lightstep, Sysdig, AppOptics, StatHat, ThousandEyes, Wormly, WaveFront, Splunk Legacy and many more.

Zenduty - incident alerting and on-call management

Zenduty is an end-to-end incident alerting(SMS, Push, Email, IVR, Slack, MS Teams), on-call management and response automation platform with advanced alert routing, escalation policies, rich incident context, bot interface/ChatOps in Slack and MS Teams and advanced response automation capabilities. Zenduty helps you reduce downtime, meet your SLAs and create a solid incident management process and a world-class culture of reliability.

Zenduty delivers 3X value to MSPs as compared to its competitors at 1/3rd the competition's price. Explore Zenduty for your alerting and on-call needs now - Freemium+Paid plans with a free trial - no credit card required.

Integrations include Solarwinds, Connectwise, Dynamics, Prometheus, Zabbix, Icinga2, Jira, Jira Service Desk, ServiceNow, BMC Remedy, Sentry, Datadog, Dynatrace, Grafana, Honeybadger, Loggly, NodePing, Pingdom, Rollbar, Runscope, SignalFX, StatusPage, Sumo Logic, Uptime, Zendesk, API, Splunk, Freshdesk, Raygun, Bitbucket, Jenkins, AWS CloudWatch, Github, Bugsnag, Kayako, CopperEgg, Email, StatusCake, Firebase Crashlytics, AppBeat, Healthchecks.io, OpsDash, Monitis, Checkly, Panopta, Site24x7, Hosted Graphite, LogDNA, Librato, Uptrends, Hosted Graphite, UptimeRobot, Papertrail, Fabric Crashlytics, Pingometer, Atatus, Scout, Graylog, Nagios, New Relic, Outgoing Webhook, CircleCI(beta), Logentries, Slack, Logzio, Humio, Lightstep, Sysdig, AppOptics, StatHat, ThousandEyes, Wormly, WaveFront, Splunk Legacy and many more.

Zenduty - incident alerting and on-call management

Zenduty is an end-to-end incident alerting(SMS, Push, Email, IVR, Slack, MS Teams), on-call management and response automation platform with advanced alert routing, escalation matrices, rich incident context, bot interface/ChatOps in Slack and MS Teams and advanced response automation capabilities. Zenduty helps you reduce downtime, meet your SLAs and create a solid incident management process and a world-class culture of reliability.

Zenduty delivers 3X value to MSPs as compared to its competitors at 1/3rd the competition's price. Explore Zenduty for your alerting and on-call needs now - Freemium+Paid plans with free trial - no credit card required.

Zenduty - incident alerting and on-call management

Zenduty is an end-to-end incident alerting(SMS, Push, Email, IVR, Slack, MS Teams) and on-call management platform with advanced alert routing, escalation matrices, rich incident context, bot interface/ChatOps in Slack and MS Teams and advanced response automation capabilities. Zenduty helps you reduce downtime, meet your SLAs and create a solid incident management process and a world-class culture of reliability.

Zenduty delivers 3X value to MSPs as compared to its competitors at 1/3rd the competition's price. Do explore Zenduty for your alerting and on-call needs!

Hi MSPs,

Zenduty is an end-to-end incident alerting(SMS, Push, Email, IVR, Slack, MS Teams) and on-call management platform with advanced alert routing, rich incident context, and response automation capabilities.

Zenduty delivers 3X value to MSPs as compared to its competitors at 1/3rd the competition's price. Do explore Zenduty for your alerting and on-call needs!

It depends on your architecture, really. What paging service are you using?

Firstly, take a look at all the alerts(by source) and I mean all the alerts you received in the last month, segment them into relevant/actionable/important and irritating/dogshit. Next, find out the parameters that make them important - it can be an affected service/component, time of day/day of the week, threshold parameters, etc. This segmentation will help you determine if an alert urgency is high/low or if it should be suppressed.

Next, you need to look at rule-based suppression of the alerts at the source and then configure your paging service to do some payload-based alert routing, assuming they have any.

We're working on Zenduty - an incident alerting/paging and response automation service and we're trying to solve the problem of alert overload. It has a rule-based alert routing(conditional operators on alert payload from source, time of day, day of week, message, summary, alert type etc) and fantastic suppression rules. Here's a peak.

For your alerting, check out Zenduty. Easily configurable with 100+ monitoring tools+API+Email alerts, has SMS/Phone/Slack/Teams/Email alerts with on-call scheduling, escalation and payload(message) based routing rules, integrates beautifully with Jira and Slack for ticketing and ChatOps. Has a freemium plan to get you started, fantastic 24x7 real-time support, API, docs the whole nine yards.

Check out Zenduty. Easily configurable with CWA, has SMS/Phone/Slack/Teams/Email alerts with on-call scheduling, escalation and payload(message) based routing rules, an inbuilt incident command system. Has a freemium plan to get you started, fantastic 24x7 real-time support, API, docs the whole nine yards.

Check out Zenduty. Easily configurable with Solarwinds, has SMS/Phone/Slack/Teams/Email alerts with on-call scheduling, escalation, routing rules and an inbuilt incident command system.

Forgive me for adding a shameless plug of a product I'm working on - Zenduty. We're the new kids on the block in the incident management and alerting space with an emphasis on automation and effective communication.

We provide a single pane of glass view of critical incidents, integrates with Prometheus, New Relic, Appdynamics, AWS Cloudwatch, Datadog, Splunk, Nagios and a bunch of other tools. ZD integrates beautifully with Jira and Slack for ticketing and ChatOps. Has a freemium plan to get you started, fantastic 24x7 real-time support, API, docs the whole nine yards. I am one of the co-founders, as you might have guessed from the tenor and the undeniable partiality of my post - happy to answer any questions!

Forgive me for adding a shameless plug of a product I'm working on - Zenduty. We're the new kids on the block in the incident management and alerting space with an emphasis on automation and effective communication.

We provide a single pane of glass view of critical incidents, integrates with Prometheus, New Relic, Appdynamics, AWS Cloudwatch, Datadog, Splunk, Nagios and a bunch of other tools. ZD integrates beautifully with Jira and Slack for ticketing and ChatOps. Has a freemium plan to get you started, fantastic 24x7 real-time support, API, docs the whole nine yards. I am one of the co-founders, as you might have guessed from the tenor and the undeniable partiality of my post - happy to answer any questions!

Hey @crosswordfailure , check out Zenduty. It's alert routing rules are pretty advanced(including keyword matching and regex matching) and lets you escalate(via SMS,Phone, Email, Slack, Teams) to specific people depending on the email subject/body.

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Zenduty should serve you well. Is Freemium with PRTG(Email)->Zenduty integration, has a fantastic UX, Android/iOS apps, email/phone call(automated)/SMS/Slack/Microsoft Teams alert channels, incident prediction, tons of context data, IFTTT-styled alert rules, incident roles and a response automation framework.

If you're looking for a way to streamline and prioritize alerts and improve collaboration and resolution times on critical incidents(while maintaining your existing monitoring stack), you might be interested in trying out Zenduty. We're the new kids on the block in the incident management and alerting space with an emphasis on automation and effective communication.

We provide a single pane of glass view of critical incidents, integrates with Prometheus, New Relic, Appdynamics, AWS Cloudwatch, Datadog, Splunk, Nagios and a bunch of other tools. ZD integrates well with Jira and Slack for ticketing and ChatOps. Has a freemium plan to get you started, fantastic 24x7 real-time support, API, docs the whole nine yards. I am one of the co-founders, as you might have guessed from the tenor and the undeniable partiality of my post - happy to answer any questions!

If you're looking at alerting(from whichever monitoring stack you end up chosing), might I suggest Zenduty(www.zenduty.com)? Single pane of glass view of critical incidents, integrates with Prometheus, New Relic, Appdynamics, AWS Cloudwatch, Datadog, Splunk and a bunch of other tools. Integrates well with Jira and Slack for ticketing and ChatOps. Has a freemium plan to get you started, fantastic 24x7 real-time support, API, docs the whole nine yards. I am one of the co-founders, as you might have guessed from the tenor and undeniable partiality of my post - happy to answer any questions!

Check out Zenduty(www.zenduty.com) - has a 10X better user/developer experience, has pretty much all the features that Pagerduty and Opsgenie have and also better context and forecasting with a better pricing.

Check out Zenduty - they have pretty much the same features as Pagerduty, Opegenie and VictorOps, plus alert routing, incident prediction, great context, and they'll give you more bang for your buck. They also have a better user experience, great Alert routing configs and fantastic support.

Zenduty gives you a single pane of glass view on all issues, bugs, and downtime within your technical infrastructure and notifies your team immediately via SMS, Phone, Email, and Slack whenever the shit hits the fan. With intelligent alert context, on-call scheduling and custom escalation policies, you can resolve bugs or downtime 60-90% faster and continue on your path to a fabulous hockey-stick growth!  Sign up for free trial.

Are you using any monitoring tools(Splunk, Nagios etc.) already? If yes, a simple integration with Zenduty should do the trick. If you're using your own monitoring scripts, you can send events through the ZD API, which will notify you in the device and mode of your choosing.