We're sorry that you that you've encountered this issue but have sent you a PM to look into any billing issues you may have experienced in an effort to rectify and to provide answers/solutions.
In terms in company activity, ownership changed last year and may explain the gap however we have a great team of general support, billing and technical specialists that are more than happy and available to help through our chat and support ticket system at DefenceVPN
Correct, that is our website not our servers. If we did not track this information then there would be no user functionality whatsoever.
We value your privacy at DefenceVPN, we do not use this phrase loosely.