This app was mentioned in 9 comments, with an average of 1.33 upvotes
First, that sucks.
This will likely get blasted, but do as much of their job as possible. Don't give addresses, give the LAC/CID. What's that? The network identifying info for a cell tower. Use an app from the play store, like Netmonitor or Gnet Track to identify what cell is having the issue.
Then, contact TForce and have them file a ticket on that specific site.
Honestly, that's what I want to see everytime someone complains about a specific location issue on this sub. Post the cell info, some of the tmobile employees who visit here can see if there's a ticket open on the site. If there's not they can engage the tech or RF engineer.
I use Netmonitor.
It reports the CID (Cell Identifier) as something like 15483641 (54825.1) That number after the decimal is your sector.
1, 2, 3 = Sector 1, 2 or 3 on AWS (Band 4, L2100)
101, 102, 103 = Sector 1, 2, or 3 second carrier AWS
11, 12, 13 = Sector 1, 2, or 3 on PCS (Band 2, L1900)
21, 22, 23 = Sector 1, 2 or 3 on 700 (Band 12, L700)
I had a whole thing worked out explaining it somewhere, but here it is again. The naming convention is the same across the nation and markets. 5 digit E-Node B ID and the sector.
Try and match with this best used app by network telecommunication engineer Netmonster it matches i have been doing this for 3yrs i am aware of what I am talking. These are evidnces https://play.google.com/store/apps/details?id=com.parizene.netmonitor
Too bad Apple doesn't have an app like this so you could identify the cell info and report it back here or to engineering.
netmonitor one of the best most widely used by Telecommunication engineer
https://play.google.com/store/apps/details?id=com.parizene.netmonitor
Netmonster https://play.google.com/store/apps/details?id=cz.mroczis.netmonster
Install these two and use for few days downgrade network to 2g from ,4g and see the location of towers and verify with government database https://tarangsanchar.gov.in/emfportal And be shocked.
> NetMonitor
https://play.google.com/store/apps/details?id=com.parizene.netmonitor&hl=en_US
Is this the right one you are talking about?
care to share some screenshots of netmonitor?
or similar programm? maybe it would show you problems itself
The carrier gets to choose (and so do you, if you root the phone) by telling Google what they want to have appear.
Nexus 5x: all Japanese carriers show '4G' for LTE https://android.googlesource.com/device/lge/bullhead/+/master/overlay/frameworks/base/packages/SystemUI/res/values-mcc440/config.xml
Nexus 5: no Japanese carriers listed, so defaults apply (LTE shows up as 'LTE'): https://android.googlesource.com/device/lge/hammerhead/+/master/overlay/frameworks/base/packages/SystemUI/res/
In the case of '4G', NTT DoCoMo is following the ITT definition, ie: meeting the IMT-Advanced requirement of peak speed >100 Mbps. Since the Nexus 5x supports carrier aggregation (LTE-Advanced), they can get away with using the '4G' definition, as it's possible - though unlikely - to get real throughput of 100 Mbps. Unlike certain phones, there is no '4G+' indicator that shows when carrier aggregation is actually in use. Applications that check the network type (example: https://play.google.com/store/apps/details?id=com.parizene.netmonitor&hl=en) will show 'LTE' correctly.
The non-US edition of the Nexus 5x will also show '4G' for NTT DoCoMo as the system image is identical. The Nexus 5 will show 'LTE' for both NTT DoCoMo and SoftBank, and '4G' for some carriers who love marketing BS.
Try Netmonitor. https://play.google.com/store/apps/details?id=com.parizene.netmonitor&hl=en_US&gl=US
If you see 310 120 (Google Fi) as operator, that's Sprint. 310 260 is TMobile. I don't know what US Cellular is. I will guess you're connecting to Sprint towers, which can be extremely fast in the right spot.
Once you figure out which network is the one you want, you can use the dialer codes to stay on that network for a period of time. Usually the phone will not search networks until signal is lost.