Hello and I'm sorry for the issue!
May I ask you which Evernote version you are using? I'm asking since Evernote 10 is not supported yet. Our application is based on scripting so it is unable to work with the new Evernote. I hope the Evernote team will enable the scripting sometime in the future, though I don’t have any details. Also, we are currently researching a way to access the data in any other way.