I am in a similar position. My account is frozen now and I see that to verify a legacy account, they want my SSN number and my agreement to their new Terms and Conditions here. I will not agree, because of clauses 23-27. There is no OBVIOUS way to DECLINE or DISAGREE so that I can "grab my stuff and go home". They made enough commissions on my trades. Let me have my stuff Poloniex! Its not like I have massive holdings, but enough to cause me to bristle and want to leave.
Polo is still around? Guys, why don't you move your funds to Binance.com? It's a new exchange with super fast and friendly support, lowest fees and very interesting coins. Everyone is leaving Polo.
I'm in the reverse where I'm in US and have BTC in Poloniex.com from long time ago and can't verify my account because there's no United States option in the pull down menu for country. Any ideas? And how did you finally get you money @longblackout ?
same answers that are little too much...
Thank you for contacting us.
We understand that operational interruptions to our site are inconvenient, and we will continue to work to eliminate those interruptions in the future. That being said, we will not compensate you for any losses sustained. As mentioned in Section 5 of our Terms of Use, by using Poloniex you “understand that the Service may experience operational issues that lead to delays on our platform.” Later in Section 5, it also states that you “agree not to hold Poloniex accountable for any related losses.”
Although we will not compensate you, your feedback is important to us. We will be sure to pass this along to our product team so that we can continue to improve our customer satisfaction in the future.
In the meantime, please reach back out if you have any other questions about your account.
Trading was disabled during the maintenance period, no orders were fulfilled to prevent any type of market manipulation. If you have any further questions, please feel free to contact us again.
Thanks for your feedback. We are constantly working to improve our support process and experience for customers. Next time you reach out, we hope to offer you a better experience!
Feel free to check out our News and Press Release page to learn more about our latest updates here.
We appreciate your patience, and if you have any other questions, please let us know.
They have it under the trading API methods section,
https://poloniex.com/support/api/
The returnBalances
, returnCompleteBalances
and returnAvailableAccountBalances
might be of interest. They also have a withdraw
method.
Did you write down the secret 6 digit code they tell you to keep safe when you authorise 2FA?
Reply to the old ticket, don't open a new one.
Write down all you remember now, sometimes more information will come back to you after a sleep etc.
You should be be able to see the transaction hashes by checking on Block Chair.
It is not about your luck! You're fucked like hundreds customers. Check the review and the others message in this subreddit.
https://www.trustpilot.com/review/poloniex.com
Don't hesitate to make a complaint only and joint Discord and Telegram group!
In Delaware and Massachusetts? If so, yes without that you can waiting many years....
Don't forget to write a review here : https://www.trustpilot.com/review/poloniex.com
And joining the change.org : https://www.change.org/p/poloniex-exchange-sign-up-for-class-action-against-poloniex
Don't put anything in this exchange. Market Manipulation, Steal money of peoples, no support. Missing 2 peoples and we can start a Class Action :
Look the review, can't survive another years without staff modification. This exchange worth less than 1 penny not 400m$ Circle.... https://www.trustpilot.com/review/poloniex.com
No ! This exchange is a scam. Don't put anything in this exchange. Missing 2 peoples and we can start a Class Action :
We Need To Start A Class Action Suit. We'll contact press !
Same Problem, Same Guy "Fergus" And Same Reply. We need to start a class action suit!
They never replied to my emails. Polo don't care about traders at all. After a lot of problems with them I moved all my funds to Kucoin.com. New, inovative exchange which share it's profits with traders.
They always reply on emails and even better, support staff members are always online on their Telegram channel, so you can always talk to them.
Most of friends moved to Binance.com another great exhange.
Don't waste your time on Polo anymore, punish them by moving your funds somewhere.
Oh, man! You're still on Polo? I moved my funds to Kucoin.com, the best exchange at the moment.
Most of traders I know moved to Binance.com, but Kucoin is my favorite. The first exchange with real charts, their fees are the lowest in the market, support team is amazing. They also have KSC, RDN and a few other coins with huge potential.
Don't waste your time with Polo, you should look for another exchange.
Oh, boy! You're still bothering with Polo? Come on! Everyone is already at Binance.com, you should get an account too. Support is great, you can always reach them on their Telegram channel, fees are minimal and there are some exciting currencies like Walton and many others. Take a look!
Man, why do you bother with Poloniex? Did you heard about Binance.com? Everyone if trading on it now. Lowest fees, great support, coins with great future. Don't waste your time with Polo anymore!