Youtrack is a fantastic project management tool and issue tracker. So much better than Jira and best of all: Jira is no longer supporting self hosting. Youtrack does!
If you're looking to add to the list, YouTrack is also a free PM tool. I've been using it with a team of 5 consultants to manage my clients projects for the last year with no hidden costs or upgrades required.
>At any given moment, are you able to look at a snapshot of what your staff is working on?
Check this out - https://www.jetbrains.com/youtrack/
While it's oriented towards development teams, we've found that the Agile boards works perfectly fine for help desk and sys admin teams. The Kanban boards are great and update in real time. We use them to track what staff are working on at any given moment. Managers can create, move, and resign tasks based on priority or as they come in.
Hi,
​
It depends on the number of people using it, but I'd recommend the free options for YouTrack by JetBrains https://www.jetbrains.com/youtrack/, or Jira from Atlassian https://www.atlassian.com/try/cloud/signup?bundle=jira-software&edition=free.
I'm using YouTrack developed by JetBrains, it's free for small teams.
If you've ever used YouTrack, you would have known that the issue ID consists of two parts: project name and issue #, separated by dash.
They have a project called "KCD2" in YouTrack.
I've used RubyMine daily for the last 8 months, and PyCharm on a weekly basis. I tried switching to VSCode for about a week due to RubyMine's quirks—slow indexing, unexpectedly changing Ruby versions—but switched back once the indexing issue was resolved.
I don't care as much about the icons because I rarely use them. I imagine there is a theme you can download to revert them.
VSCode feels "lighter" and faster, as another poster mentioned; however, I couldn't get past muscle memory developed over the past decade of using JetBrains IDEs. There is a plugin that tries to mimic the keyboard commands, but it isn't quite right.
You might try the RubyMine EAP to see if that resolves your issues. Also, file bug tickets (https://www.jetbrains.com/youtrack/) to make sure JetBrains is aware of the issues.
Consider a SAAS to manage this for you?
I enjoy using YouTrack from Jetbrains (makers of the famous Resharper plugin for Visual Studio). https://www.jetbrains.com/youtrack/
For each ticket/job closed, they can specify how many hours it actually took.
Or look at something like https://www.tsheets.com.au/ that records timesheet/job entries.
I use Trello for personal projects but I moved our team to using YouTrack (https://www.jetbrains.com/youtrack/). Much more powerful than Trello and less expensive than JIRA (and I like how YouTrack does KanBan better than JIRA).