What is Reddit's opinion of Zammad?

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Try zammad there’s a free community edition. I‘m very happy with it. It has ldap, o365, and many other integrations.

Configuration is also easy and the design is state of the art. osticket looks a little bit old fashioned.

https://zammad.org

I briefly explored replacing our current ticket system (Zendesk) with an open source solution.

While we ended up staying with Zendesk, Zammad was the clear standout to me, based on the similarities with Zendesk's functionalities, and the sheer number of integrations it supports.

I did end up spinning up a VM to test it, and configuration is dirt simple.

That sounds like a job for Zammad! It's just like Zendesk but open source. Slick, modern UI, comprehensive feature list, blazing fast and fun to use. There is a free 30 day trial at https://zammad.com to check it out. Self hosting is possible, too. Check out https://zammad.org for Ubuntu, Debian, CentOS or docker images. Full disclosure: I'm one of the core maintainers.

Bit late to the replies here, but check out Zammad. It is a ticket system with a bunch of integrations to work with other communication platforms. The software comes with a form generator that allows people to submit tickets, they can email and will get sent email updates on replies.

Zammad comes in two offerings, paid hosted (https://Zammad.com) and free self hosted (https://Zammad.org).

Well besides the fact they sell all of your data for marketing purposes, no reason at all. Data that you may be liable for depending on where you live.

Zammad is superior and doesn't sell your data down the river.

It's an open source but pay for support/SaaS version kind of affair.

zammad.com is the commercial version, zammad.org is the community version.

We're using the community version after moving away from SpiceWorks, great bit of kit imo.

For me this sounds good. It's also more transparency to colleagues if somebody gets sick or needs to take over the communication with the customer.

I'm from Germany too, there is also a new EU law, it's called General Data Protection Regulation (GDPR) ( https://en.wikipedia.org/wiki/General_Data_Protection_Regulation ). A point here is to let customers know what data you have stored of them. Here a ticket system can help too, because the customers can login and see there communications with the organization too.

My experience with OTRS is, that's not easy and not intuitive for colleagues. So we stumbled over Zammad (https://zammad.com). It's new, also easy to use and open source too (https://zammad.org). Just my 2 cents.

have a look at zammad.org it might not what you expressed here, but it is very complete and served us well for 4-5 years now.

There is also a paid for version on zammad.com in case you want to support their work

Check out Zammad. It has a responsive design (and a mobile app is currently in development!) and meets your other criteria, too. Plans start at $5.70 per agent and month, or you can self-host for free. Let us know if you have any questions!

I set up a zammad instance a while back for ticketing and was thoroughly impressed. Had it set up for my company for a month as a demo. And then they bought zendesk instead, because f*** me I guess.

I use zammad (https://zammad.org) Ir has the best interface that I saw in a ticketing system, simple, no nonsense

Try it If you can, slight learning curve for some things

For inventory I still use spiceworks...

I cannot recommend Zammad enough: https://zammad.org

It has a premium “ZenDesk” kind of feel and makes it really easy to track and close tickets. It also had a knowledge base that is simple but effective.

I am on a small internal IT team and if you don’t need many bells and whistles it may work for you.

We use Zammad: https://zammad.org/

It works quite well, not a lot of flashy features by itself but it has an API and a very flexible macro / trigger / automation system. Very user-friendly, too - we recently introduced it for non-technical roles as well and secretaries etc. are getting along with it really well.

We did a trial of the hosted version of Zammad (zammad.com for hosted; zammad.org for the open source), just to get a feel for it. Hosted apparently doesn't have some options that the self-hosted version has (i.e., there are some customizations that would require shell access), but it was enough to get a feel for it. I really liked it and we're still considering it.

It was really quick to get set up, quick to create tickets, and the flexibility of the interface was great. If we didn't need to worry about billing system integration or PSA integration, I think we'd already be using it.

Edit: I have no experience with snipe-it, so I couldn't say if it's similar. Not sure how important that part is.

Interesting, wasn't aware of this. Thanks.

They seem to have a community version also, although paying a few grand for a self-hosted commercial version isn't the end of the world. We're still using OTRS community; it's pretty capable even in that version. Gotta check out Zammad. It certainly looks a LOT prettier than OTRS. But at the end of the day functionality is king, and OTRS works just fine even though it's... well... bland.

https://zammad.org/screenshots - does look beautiful.