What are Reddit's favorite Customer Support Apps?

Try installing Hotjar on your site (the free version). Especially before you do your next paid FB promotion. Also, look into the free version of Drift to communicate with customers when they visit - they might have questions you weren't expecting.

PS also install Google analytics and Facebook Pixel so you can generate similar audiences.

1000 hits is great for just starting but you need to really hunker down and find out what your revenue driving channels are. It could be Instagram / Blog posts / Facebook (organic or paid) / adwords etc - but you'll never know until you start tracking it.

https://www.hotjar.com

https://www.drift.com

Perhaps it was up 35 minutes ago but it doesn't appear to be up now. The message reads

>No help desk at support.mtgox.com

>There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/

Fint Mascha, men det hele er jo opstået fordi du ikke har styr på kundeservice. Hvis du havde benyttet eks. Intercom havde du blot sat et auto-svar op om at i modtager mange henvendelser og bede folk væbne sig med tålmodighed. Samtidigt kunne i appellere til folk tjekker det T&T nummer ud som i selvfølgelig automatisk sender til kunderne.

At du er røvutjekket har intet at gøre med om PostNord har travlt. Du skal bare lære at kommunikere. Det skulle man egentligt tro at du som influent kunne finde ud af.

You can mostly pick-and-choose how you want your life in CS/programming/software development/whatever to progress and change over time.

• Don't ever want to touch hardware? You don't have to.
• Want to make websites? Sure thing, you can be a front-end pro with HTML5/CSS3/Javascript chops.
• Want to work on back-end stuff web services? You can do that.
• Want to work on desktop applications? Totally.
• Want to get into mobile? Learn that Android NDK or iOS SDK.
• Want to make video games? Probably going to be a little harder to break into, but that indie gaming scene is growing.

Want to mix programming and customer service? Look at Zendesk or DeskPro or the like. These are companies focused on making software to improve the customer service experience.

On the flip side, the negatives of working in software/CS fields:

• You stare at a computer a lot. This changes depending on your level, but if you're a programmer, be prepared to stare at a computer for 5+ hours a day, more at times.
• Lots of big egos. Every job has these, but I think the personality type that gets into computer science and programming tends to produce more people with big egos, a lot of hubris, etc. I guess in real life you'd just call them 'assholes.'

From Ken Norton's famous "How to hire a product manager" essay (https://www.kennorton.com/essays/productmanager.html ):

>Remember friend, nobody asked you to show up.

>Product management may be the one job that the organization would get along fine without (at least for a good while). Without engineers, nothing would get built. Without sales people, nothing is sold. Without designers, the product looks like crap. But in a world without PMs, everyone simply fills in the gap and goes on with their lives. It’s important to remember that - as a PM, you’re expendable. Now, in the long run great product management usually makes the difference between winning and losing, but you have to prove it. 

And more about saying no as a PM - focused on product strategy, but obviously the more you take on your plate, the more stressful your life will be: https://www.intercom.com/blog/product-strategy-means-saying-no/

Request Tracker

It has a lot of features these days, but the ticketing is pretty useful. I used to use it on a previous team for internal task tracking.

>ook 2010, sticky notes and random phone calls. Lots of p

I would then just reach out and see if you can put up a SIMPLE version of https://osticket.com/ or something like that. I believe OS Ticket is opensource

Not only that,

>There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/

Anyone wanna buy it and redirect to a suicide hotline site?

https://osticket.com/ I've personally used fairly effectively. Capterra is a good place to look for software. Capterra - Help Desk Software - Free - 50+ users

Both of those links are pointing me to:

No help desk at support.mtgox.com There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/

So... WHO WANTS TO BUY IT? ;)

I'm surprised that there's no love for RT yet.

Granted I haven't used osTicket in like 6 years, but at the time I thought it was clunky to use and ugly compared to RT.

Zendesk will be hiring some tech support folks for level 1 support. All backgrounds welcome to apply, though if you have customer support or software experience that will help. Let me know if you're interested and I'll send you a link for the job description.

We've recently implemented ZenDesk. It's web-based and has both iOS and Android apps. The pricing is based upon number of "Agents" so it is easily scalable. They also allowed us a free trial period to test out their interface. It's a great, easy-to-use, customizable, scalable system.

http://www.zendesk.com

It's something I've wondered about as well. I think for the foreseeable future there will be a need for sales execs who handle enterprise and larger deals because of the complexity involved in shepherding large purchases, the need for custom workflows in large organizations, and the desire for large customers to have a dedicated point of contact/advocate within their vendors.

But with the rise of things like product lead growth and cloud marketplaces I could see a decline in the number of SMB and mid-market roles. Why pay a sales person when users can discover, test, and buy the product on their own? That's essentially the model Atlassian has taken: https://www.intercom.com/blog/podcasts/scale-how-atlassian-built-a-20-billion-dollar-company-with-no-sales-team/

Try zammad there’s a free community edition. I‘m very happy with it. It has ldap, o365, and many other integrations.

Configuration is also easy and the design is state of the art. osticket looks a little bit old fashioned.

https://zammad.org

I use Freshdesk’s free Sprout plan. It’s hosted by them, has enough customization and features for my current needs and they offer paid tiers if my needs change in the future. I had to contact support once (15 minute outage) and they took care of me without issue - even though I am on the free plan. I can’t recommend Freshdesk enough.

https://freshdesk.com/pricing

Great! Thanks for sharing. I've been using Hotjar for a while. Thanks to their video recording I found out our Optimizely caused some sort of bug that broke our main lead form for Internet Explorer users. Could have been a while before we figured that one out via Analytics. Damn.

Also interesting are these from Intercom: https://www.intercom.com/books

I've used Request Tracker (rt4) at several jobs in the past. Among the handful of free and commercial ticket systems that I've used (none of which I will name), I liked RT the best by a wide margin.

https://bestpractical.com/request-tracker

It seems that your comment contains 1 or more links that are hard to tap for mobile users. I will extend those so they're easier for our sausage fingers to click!

Here is link number 1 - Previous text "RT"

^Please ^PM ^/u/eganwall ^with ^issues ^or ^feedback! ^| ^Delete

We are using Jira from Atlassasin. It's a bit on the heavy side for handling service requests. On the other hand it's deployed corporate wide, so with development tasks one can link items dependent on each other. Before we used RT from Best Practical .

If you really want to go with something basic you can set up Grasshopper.com or Voip.ms

Neither are free like Google Voice. You can get local numbers on both or port your number if needed.

I've just started using Grasshopper. It lets you set up local numbers or toll-free numbers that route to multiple devices, create an IVR, receive faxes, and so on. RingCentral and Twilio are other solutions but I can't speak to them because I've not used them yet.

Awww. Trust me you are not alone. Spent almost 4 years in the industry now and still at times I Google what's product marketing.

It may not be a new role but people around may get carried away and not understand what PMMs bring to the table.

You can ensure your best when you split responsibilities between demand-gen, marketing ops, content marketing and other related teams.

I'm gonna link a video below that may help you in letting the scope of your work sink in your personality.

Link to the video

Also suggest you to keep skimming the blogs on Drift's blog. Their Marketing Manifesto would be a good place to start.

Drift Manifesto

Guys at drift have a good collection of articles on different aspects of Product Marketing.

The more you understand your role the better you will be in a position to draw clear boundaries with your management, else like in my case you may endup finding yourself crushed under the weight of unrealistic and unreasonable expectations.

Hope this helps.

Cheers..❤

There's a lot of jobs in IT that often don't require a specific degree (or even a degree), and only need an understanding of coding, databases etc., in order to communicate with developers more effectively. If you can actually code a little, even better.

Here'a short overview and here's a longer list. Research the heck out of them and if you see something that sounds interesting, research some more.

In the meanwhile keep honing your JS & database skills with the many free courses/tutorials on YouTube. You never know just who or what might exactly click for you.

Again, it's not about becoming a programmer, it's about developing a general understanding for the field, which will give you an edge, when you apply for the above mentioned jobs.

A lot of them just need a good understanding of UI/UX and an ability to make small frontend corrections, and they are home office positions, great for introverts.

No help desk at support.mtgox.com There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/

edit:

https://mtgox.zendesk.com/home works

Zendesk is hiring for a bunch of different positions, and more positions will be posted in Q2. It is an awesome company to work for! The office is on the square.

http://www.zendesk.com/company/careers

True. There are a lot of devs who can't discern good from bad design. And that's totally normal. The fact that you can do it is a definite bonus.

But be wary of the dribblization of design - yes it's a thing.

Product design is about making thigs work better, not just look nicer.

And sometimes, an "uglier" design will perform better than a "pretty" one because it's more functional. The majority of design on Dribbble is not functional. It's fantasy projects that haven't seen the light of day, and could never be executed as designed with the constrains of real life technology/content/product imaging etc.

I just read this a week ago and it might help you:
There are three stories you should know cold:

• why your company exists
• why you work there
• what you’ve learned from customers your company has helped.

I find the "Contact Us" options a bit inconvenient and it might slow down your business. You need a clearer call to action, and giant text at the top of the page isn't the best place. Ideally all three contact methods should be easily found in a few places. I highly recommend installing Intercom to talk to customers and relying on that instead.

It'll also likely need SSL certification if users are communicating with the site owner. This is a good choice for SSL and web application-level security.

Also, what about providing useful content, such as links to companies that do delivery so users can view their menus? I know it would be extensive, but useful, and might be a good way to establish partnerships in the future.

I briefly explored replacing our current ticket system (Zendesk) with an open source solution.

While we ended up staying with Zendesk, Zammad was the clear standout to me, based on the similarities with Zendesk's functionalities, and the sheer number of integrations it supports.

I did end up spinning up a VM to test it, and configuration is dirt simple.

That sounds like a job for Zammad! It's just like Zendesk but open source. Slick, modern UI, comprehensive feature list, blazing fast and fun to use. There is a free 30 day trial at https://zammad.com to check it out. Self hosting is possible, too. Check out https://zammad.org for Ubuntu, Debian, CentOS or docker images. Full disclosure: I'm one of the core maintainers.

Personally I'd go down the FreshDesk or similar road then - that 3 users I mentioned is actually 'agents' (the people that resolve the tickets), so in your case, it's free. It would offer more flexibility and future growth options than the Sheets approach

https://freshdesk.com/pricing/free-support-software

We don't, but if you want to try a free one to test out we use Freshdesk which has been running great. I think the free version allows you to have 3 agents, but you could use that to setup, say, Administrator and 2 Students, and go from there. You could also setup a quick Spiceworks session or OSTicket, all free.

I'm it for my entire company on top of my duties as our IT and online marketing guy. ... However, we're a smaller company so I only field a few chats per week. Tawk.to is pretty awesome.

We launched our first Facebook Ad campaign yesterday, which we are pretty excited about. Hopefully, it will go well, and we’ll see some results. If anyone has any advice on these, we would really appreciate it.

We also installed a live chat on our website which has been great for talking with people that visit our site. It is Tawk.to which is free, and I would highly recommend it!

Not sure it will totally work depending on how their "flow" is but OsTicket (https://osticket.com/) might work.

I haven't used it in years but I remember it being a super simple ticket system that is easy to run, self hosted, quite current in the OS world, and free to boot.

I know at one point I had customized it and integrated into a website and loved it. I think it can be pretty easily customized too.

Request Tracket open source, but you can pay for support or writing custom modules for you. It can track assets. If you get interested in Perl coding, then you can really make RT do nearly what over you want.

I've also used WebHelpDesk by solarwinds. It works well as a ticketing system, but if you plan on wanting HA, don't. If you want to track servers and what not then NPM/Orion is what you want to help with that.

I'm currently using Autotask, and it can do what you want, but at a pretty steep cost. I'm still waiting on them to update their API from SOAP to REST.

We use RequestTracker:

• heavily email oriented, but allows for ticket creation and response via UI.
• highly configurable. If you know Perl, crafting an 'after hours' response Scrip is pretty easy.
• It has a FAQ manager (which I've never used)
• reporting exists via TicketQL, and the DB itself is easy enough to fathom for more complicated things in raw SQL.
• open source, free.
• mobile browser theme (though I usually just request desktop site)
• separated comment vs reply for threading internal discussion with responses directed at customers
• large set of community contributed extensions (ticket tagging, commands over email, customer groupings, time worked reporting)

Request Tracker is great. I've been using it for years. Very customisable.

You could easily have it logging everything. Links that refer jobs to other jobs. Reminding you when maintenance needs to be done. Tracking sales leads and making sure they dont get forgotten.

Bit late to the replies here, but check out Zammad. It is a ticket system with a bunch of integrations to work with other communication platforms. The software comes with a form generator that allows people to submit tickets, they can email and will get sent email updates on replies.

Zammad comes in two offerings, paid hosted (https://Zammad.com) and free self hosted (https://Zammad.org).

• Grasshopper: “Communicate visually with your customers and partners through business MMS picture messages (local numbers only).”

• Google Voice does too, but you’re into the big G.

I'm...not blaming Fi. What gives you that idea? I'm simply trying to figure out if it can do something that is part of my current use case.

> routing an exchange number to another exchange number is impossible.

Turns out others have found a workaround that works for them. They've been very helpful.

(I did upvote this comment as helpful, as I hadn't seen grasshopper before and they have reasonable rates if I find the hangsouts workaround not sufficient in the future.)

If you don't want to put your own phone number up yet, there are affordable services available such as https://grasshopper.com/.

Also, I find this YouTube channel helpful: https://www.youtube.com/channel/UCqYOdaE4JdYF6_J2-Uidwdw

Does "compounds internally" mean IRR or CAGR or either?

https://www.drift.com/blog/what-is-hypergrowth/

The above link describes 20% as "rapid growth", and 40% and above as "hyper-growth". Would we characterize either stripe or Starlink as merely rapid? Not to say that the above link is definitive anything.

No help desk at support.mtgox.com

There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/

is what it says for me.

MoinMoin and Dokuwiki

I personally use and love RT for ticketing, but it's a bit intrusive in windows shops :(

I'm still looking for something more portable that is not SAAS, where users open tickets by sending emails, at the moment.

In the realm of Hosted SAAS Things (tm) Zendesk is quite good, in my humble opinion.

This might be over kill (depending on how many emails you get), but you could use a ticketing system like http://www.zendesk.com/ (there are others out there)

Most ticketing systems will allow you to filter in emails (from multiple addresses). The admin would read all tickets and escalate/assign tickets to the bosses as necessary. If the boss replies, it would have their name attached to it (and possibly their email address.)

While this does not answer your question directly you might want to look into the "Intercom on X" ebook series which is 100% free.

Given that you're looking for knowledge around SaaS marketing you'll find "Intercom on Marketing" useful (https://www.intercom.com/resources/books/intercom-marketing).

It's been around for a few years now but basically the entire industry has caught on, at least in B2B SaaS.

Intercom used to actually champion this style but recently switched to a new style (minimalistic with on-page animations), likely to help differentiate themselves from the saturation of this style in the software market.

Don't be surprised if you notice more major SaaS websites moving away from this and exploring new illustration styles in 2020.

> It's not hard to not conflict with your own CSS

I think you may be misunderstanding the use-case. The iframe solution is not for avoiding conflicts in your own CSS. It's to prevent style bleed through when embedding your app in someone else's site.

My comment above was just demonstrating that even !important can't prevent that bleed through. You need encapsulation that only a separate dom can provide. Look at any embedded widget (e.g. https://www.intercom.com/) — they use iframes for exactly this reason.

There is a great free book on what to factor in when deciding how to setup support at a startup by the folks at Intercom -

https://www.intercom.com/books/customer-support

I am not affiliated with them at all, just found it a well formulated book. And they offer support services. I have not used them, but they look better than zendesk.

And don't get zendesk. I found it complicated.

Check out EspoCRM. It's an open-source solution that can satisfy your needs. With the workflow feature, you will be able to automate the email sending for the anniversaries and b-day emails as well. It can also be integrated with your mailbox, Google contacts and calendar, Mailchimp, etc.

Well besides the fact they sell all of your data for marketing purposes, no reason at all. Data that you may be liable for depending on where you live.

Zammad is superior and doesn't sell your data down the river.

It's an open source but pay for support/SaaS version kind of affair.

zammad.com is the commercial version, zammad.org is the community version.

We're using the community version after moving away from SpiceWorks, great bit of kit imo.

Freshdesk has a module for service/field technicians that might fit what you want. I don’t think their free tier includes this, but the cheapest does. https://freshdesk.com/fsm Not affiliated with them, but I like the tool.

Same here cannot contact their customer service!!!!!

I have been sending emails nonstop since I made the order, I sent like 100 emails and every time I got an auto email from Microsoft Outlook saying "freshdesk.com gave this error: Mailbox disabled, not accepting messages"

I tried Instagram dm to the NOC page and Pandrea, and of course didnt get anything back. I even tried Blue Crown Facebook page, and all I get is the god damn auto reply system.

Freshdesk is a great ticketing system. It has a free tier so you can try it out, and if you're small enough just stay on the free tier.

I used it a previous job and really liked it. I'm stuck on Solarwinds now and hate it.

First of all, as MSP, you will have to zero down on your requirements of Service Desk. eg. do you require it to be integrated with your financials? Is time tracking required? Do you need inventory management to be offered too? Do you need to customize it more than 10%, as per your business requirements?

If answers of above questions is "Yes" .... Then try Kaseya. They have BMS and VSA products, which integrates quite well....

Then you have Zohocorp's manage-engine stack of products or CA's Nimsoft. Both are still best bet for MSP.

Though, licensing of these products will be dependent on your country, region or location.

And yeah, you can check, Freshdesk.com website. Maybe you would like something there too.

contacted the support to receive a canned response:

>Your report has been received. Due to the tremendous response to recent product launches, we’re currently seeing an unusually high volume of messages. Thank you for your interest in the Bungie Store merchandise. We are responding to messages in the order in which they were received, and will respond to you as soon as we can!

looks like they outsourcing order support to a company called freshdesk which request for support has turned into a ticket and is sitting in a queue somewhere.

oh, I got a good one... Sure, your customer support team is good... but do you think it's good enough to handle a Zombie Apocalypse?!

I never tried it but https://www.tawk.to/ say that, besides offering their live chat module for free, they can hire chat agents for $1/hr for you — I suggest reading some reviews before going down that route but it came to my mind when I read your question

Need to have a look at your site to review. But a good way to get visitors interacting is adding a live chat. Have a look at https://www.tawk.to/ which is a free live chat. Set up triggers where after 30 seconds a pop up asks visitors how you can help.

What are you doing digital marketing wise?

Intercom (https://www.intercom.com/) is by far one of the best companies for this out there. Saying this as Marketing Director who has gone through half a dozen top vendors over the past 5 years. This being said Intercom still requires reps to manage the messages.

If you're looking for something free I've been running into an increasing number of sites that use tawk.to (https://www.tawk.to/). Again here you need a rep to manage the chats, but you have the option to hire a chat agent very cheaply - might be worth exploring.

The high school I interned at a few years back used osTicket - it was open-source/free back then, I believe, not sure about now. Things may have changed in the last 5 years, but I liked it while I used it.

Honestly, if you don't need much, use https://osticket.com/editions/

There's a free/self hosted open source package which is super easy to set up. This is the one I used for years before I built my own. Ticket systems are really quite straight forward tools so if you need customization, either edit the OS ticket open-source code or just code your own.

We are self hosting https://osticket.com/ and are quite happy with the system. It's open source, so it's possible to contribute and if I had the time, I would try.

But what we really miss is a proper REST API, so my suggestion is to implement an API from the beginning and use its function internally.

With an API you open up the system to third parties to make all kind of integrations with your system and that's a big plus in my book.

RT looks a bit dated, but does its work. The other I've tried was redmine, but is oriented to software projects. You have more to try in the awesome-selfhosted list.

Did you look into Request Tracker by Best Practical. I have used it before and it is very cutomizable even when compared to JIRA Service Desk.

Down side is that it takes some time to setup since it is so customizable.

https://bestpractical.com/request-tracker

​

They also have one that specifically works for Incident response if required.

I don't have a good answer to this, because like /u/TomahawkChopped I think they all suck.

If I were to build my own (and if I had the hubris to think I could do better than anyone else), I would ensure that it was possible to create a new ticket and sign up at once.

I suppose in one sense the closest I've used that meets this criterion is RT. From an end-user perspective, creating an RT ticket is just a matter of sending an email, and all further correspondence by the user on that ticket can be performed over email. There is no need for them to actually have an account on the corresponding web application.

It's more of a support ticket system rather than a bugtracker, though it can be used as such.

But I gather email isn't popular with the kids nowadays.

We put in Request Tracker about four months ago, and the more we use it the more we love it.

https://bestpractical.com/request-tracker/

Caveat. Be linux knowledgeable, or teachable. I spun ours up in a VM.

You won't believe this, and I may sound like a dick

This sounds like a you problem, not a customer problem.

I suggest you read the Not a map article on intercom.

It depends on what your needs are but we are using EspoCRM for our company to keep track of customer information. It also has a builtin calendar that can help you keep track of any activities, get notified thru the app - email notifications.

have a look at zammad.org it might not what you expressed here, but it is very complete and served us well for 4-5 years now.

There is also a paid for version on zammad.com in case you want to support their work

Schooldude, stay away.

Autotask is feature rich but pricey.

Freshdesk I'm pretty happy with.

Take a look at OSticket if you don't mind hosting yourself and don't need support.

Best ticket system I ever used was RT. https://bestpractical.com/request-tracker

Been like 10 years ago but haven’t see anything like it and the automated things you could do at the time was awesome.

For people that want more information

If you enter the part of the email after the @ into a web browser. It takes you to a company

https://www.intercom.com/

That claims to specialize in business communication with clients.

The email looks like an employee for crypto.com - followed by the company - followed by the 3p service which helps manage their email communications.

This website was first archived 12/1996 on waybackmachine and has been archived 4,993 times in total

I think it’s legit.

If you enter the part of the email after the @ into a web browser. It takes you to a company

https://www.intercom.com/

That claims to specialize in business communication with clients.

The email looks like an employee for crypto.com -followed by the company - followed by the 3p service which helps manage their email communications.

Check out Zammad. It has a responsive design (and a mobile app is currently in development!) and meets your other criteria, too. Plans start at $5.70 per agent and month, or you can self-host for free. Let us know if you have any questions!

From their website https://freshdesk.com/helpdesk-features

It is free. You only get a limited set of features. But I think it will be better than dealing with Spreadsheet and will be a big QOL for you and your user base.

Well that is not a good position to be in. Tracking tickets in excel is just madness.

Like another person said check out FreshDesk It's Free and since you only have 4 IT people it will be leaps and bounds better than Excel.

https://freshdesk.com/pricing

osTicket has some documentation about incoming email processing. You can also check the source to see how it is implemented.

https://docs.osticket.com/en/latest/Getting%20Started/Email%20Settings.html

> A company with a good product but a bad sales team will go under while a company with a bad product but a good sales team will prosper

I need a source for this.

A good product doesn’t need a sales team to begin with. Take Atlassian for example. They’re currently worth $20b. In 2016 they conducted over $320m in sales with a $5b valuation. They didn’t have a single sales person on payroll.

https://www.intercom.com/blog/podcasts/scale-how-atlassian-built-a-20-billion-dollar-company-with-no-sales-team/?amp

Slack, worth $4b, is one of the fastest growing enterprise chat solutions. In 2016, 2 years after founding, they conducted over $64m in sales. Their CEO is extremely vocal about not hiring sales people.

https://www.businessinsider.com/slack-ceo-stewart-butterfield-no-salespeople-2016-3?amp

This dynamic can be observed across many more companies like Dropbox, Twilio, Kik, Yammer.

The funny thing is, these are literally B2B SaaS companies where sales is supposed to be their bread and butter. They don’t even represent the domains of the actual most valuable tech companies in the world that make an app that goes on your phone, and that are worth 20x what these companies are worth.

Regardless, this is besides the point. Whether a company has a good or a bad sales team is irrelevant. Good sales teams need a product to sell. Bad sales teams need a product to sell. Sales people in general, need. a. product. to. sell.

Check this: How to incorporate a US Corporation from outside the USA?

Girish Mathrubootham (founder and CEO) freshdesk

https://freshdesk.com/general/how-to-incorporate-a-us-corporation-from-outs-blog/

My concern was cost - so I used OSticket : https://osticket.com/ in my organization

It looks a bit old, but does everything - has groups, teams, agents, LDAP auth, it even comes as a docker image so you literally can plug and play.

Profit sharing is a good option for attracting quality employees to your startup or existing business because it's an incentive deal where employees get part of the company's profits if they hit a certain amount of revenue. In this lesson, we explain the pros and cons of profit sharing and how it differs from equity compensation, so you can make the right decision for your business and employees..

Have you never heard of profit sharing for employees? Companies like Publix Supermarkets, WinCo Foods, Parsons etc all offer profit sharing for their employees (not equity or ownership, just a guaranteed percentage of overall profits of the business so that if the business has a good year, the employees have a good year). Profit sharing for employees has actually become more common the last several years

Check this add-on if your looking for live, virtual receptionist to answer phones. Great service...well work the 300/month i pay over a FT receptionist at $12 hour https://grasshopper.com/features/ruby/

Colors- The light blue is painful on the eyes. I would suggest dimming in down a bit. Yes, you want something catchy and to grab on impulse but the blue is a bit too much. (https://grasshopper.com/blog/6-resources-to-color-for-conversions/)

The image, I think, is more of a promiscuous image (maybe a perfume or jean ad?) and speaks to a different crowd. Going for something more of a chiropractic aspect, I think, would really make a bigger impact.

Unnecessary breaks- there are some unnecessary breaks or spaces in your description of PerfectAcuMat One (I’m on mobile atm though soo this maybe different on pc/Mac)

Grammar- I was always told to never use “doesn’t” when making something professional. “Spell it out” is what I’ve always been told...Anyone else have an opinion on that one?

Typography- I would suggest picking a different typeface. Your niche is banking on fast impulsive buys so maybe try a font that speaks too that like a sans serif, it’s bold, wants to be seen and wants you to “buy, buy, buy.” Serifs are better for overall readability of a product (like print) but your online and not printing. So stand out my friend.

I am new to the drop ship world but I have over 10years of experience in graphic design. I hope this helps. I am not trying to tear you down but rather make you better!

Unfortunately I have only seen this practice from the perspective of a small business hiring employees, but the principles are likely the same.

This will likely be irrelevant.

Just wanted to point out, that making multiple offers or negotiating multiple options will let your contractee choose what is best for them without you losing the contract from making a risky proposition. AKA you can probe their opinion on royalties vs not.

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I don't know what your situation is, but you need to ask yourself a question from their perspective.... Why would they accept an offer for royalties for you? Why would they bother setting up a more complicated (time-consuming) contract and negotiation?

• Are they a small business strapped for cash?
• If so, why don't they go get a loan to pay you rather than sacrificing future profit?
• Are you a domain expert (one of a kind [gives you negotiating power])?
• What other leverage do you have over them? Why did they reach out to you or pick you?]
• Is this standard in your industry?

Depends on comfort with pricing but there are tons of services out that handle this scenario. For instance, this one is pricier but aimed at consumers for ease of use: https://grasshopper.com/pricing/

Does this mean they're making work calls from personal cell phones? Whatever you decide on, I would try to get them away from returning calls from personal cell phones of staff. All kinds of bad there:

• What happens when one of the Company's customers turns out to be a creeper and sexually harasses or stalks the company's employee? The company created a work situation that exposed the employee's personal cell number to the customer, so company can be easily partially liable for issues.
  
• Or what about when a staff member leaves and customers still have the staff member's direct personal cell number saved? Can look like customers are being ignored (possible negligence), cause the company to miss out on sales, or make it easy for staff to poach customers, badmouth the company etc.

All work communication should go through channels owned by and controlled by the company. So, in this case, you at minimum want softphone apps with company-owned numbers, installed on personal cell phones. All work calls are received and made from the softphone...

I am not great at it because I just have an info product that does reallly well and promote evoice on backend.

Can you link to me where it says $65? I only see this: https://grasshopper.com/affiliates/

if I google 'Grasshopper affiliate program'

u/maniab416

I see your response was restricted due to you not being verified, but yes there is research to contradict your statements of small business wealth not going back into the community

https://grasshopper.com/resources/articles/small-business-saturday-statistics/

https://www.greenamerica.org/blog/6-reasons-support-black-owned-businesses

“48 percent of small business purchases are recirculated locally compared to only 14 percent of what’s circulated by chain stores. Supporting Black-owned businesses in turn supports families, employees, and other business owners, as well as attracts community investors who provide banking services, loans, and promote financial literacy--all things that build economic strength.”

Here's a comparison of Indiegogo, Kickstarter, and GoFundMe.

I think most people are gonna be fine with you starting it, especially if you post receipts. I'm not 100% sure, but it might be better to wait till we're closer to the day of the potluck- we'd have more subscribers. The other option would be to just leave it up for a long time. Still, we'd have to wait a reasonably long time from now before we can actually start purchasing things for it, since it could potentially get really big quite suddenly. Hard to say with the internet.

While you can technically build this with Autopilot, I'd actually recommend using Dialogflow here because it has quick replies built in at the intent level. I don't believe that Dialogflow messenger has out-of-the-box support for quick replies though.

The bot that you see on twilio.com is actually a Drift bot.

You don't say how big your business is or how many salespeople you have.

Since you say you have a team, take a look at https://www.drift.com/platform/meetings/ The tool does a lot and maybe much more than you need (it's probably overkill), but it does have the specific functionality you're looking for (or at least most of it).

And it differs in big ways from the other tools you mentioned. But, it works on landing pages via a chatbot, so the implementation isn't identical to how you'd implement some of the other tools.

I'm not sure about pricing - might be competitive with other products for the functionality you need.

I meant Drift, the CSP software. I recommend you beginning from here if you've just started - Drift Manifesto

Disclaimer: Not related to Drift in any capacity. Just appreciate their content.

Also, there's a similar yet another platform called Intercom . There's a section called "Inside intercom" on their blog, check out the ebooks, articles and the podcasts there.

They could be super helpful in building your persona as a PMM in the days coming. It's quite good, distilled content that's fairly easy to understand.

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Generally speaking, if it's a behavioral interview just be yourself. You don't want to land a job in which they expect you to be someone you are not, so just relax and be confident in the skills that got you where you are now and show willingness and curiosity to learn/adapt. Re: what a day in the life of a PMM looks like, it varies widely based on what they define PMM to be. A good read on this here. My advice: don't get in your own head, relax and just have a normal conversation (don't try to play 3D chess). Your skills got you here for a reason, you got this. Good luck!

Surely, there is some wisdom in shoring up your weak spots, but comparing your weak areas to others' strong areas in life is a recipe for disappointment.

If Steph Curry had spent most of his time working on becoming a better dunker, he'd an okay dunker at best, a pretty bad NBA dunker. But he poured his energy into maximizing his shooting and handles and core strength to avoid injury.

This might be overkill for basketball, but many of these lessons apply to development in all parts of life. https://www.drift.com/blog/lessons-from-peter-drucker/

So definitely work on your vert - but don't obsess over comparison, look for ways to exploit the natural strengths you have.

Best of luck - post a video of your dunks!

I would think you'd have a lot better luck asking in a sub that is more relevant as Notion doesn't actually offer any chatbots itself.

Although it's completly dependant on your usecase, in the meantime, you might like to check out Drift.

Scaling: Drift's HYPERGROWTH book on scaling based on a customer-driven model. Thought it did a great job at showing how important it is to maintain a customer-centric business, particularly for SaaS, and helped me think how I can continually incorporate this approach in my day-to-day.

Optimizing: Unbounce's How to Optimize Your SaaS Landing Pages guide. It's an in-depth, actionable ebook that shows how SaaS brands can fix their landing pages and funnel for conversion optimization.

You'll save a ton of time and effort by using a 3rd party service, like Drift to do the chat popup. Services like that will have all sorts of integrations and options for you to connect with. I don't work there or even use it, just one of the first ones I can think of off the top of my head.