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Freshdesk?
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➔ Freshdesk website
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38 reviews of this app found across Reddit:
I use Freshdesk’s free Sprout plan. It’s hosted by them, has enough customization and features for my current needs and they offer paid tiers if my needs change in the future. I had to contact support once (15 minute outage) and they took care of me without issue - even though I am on the free plan. I can’t recommend Freshdesk enough.
Personally I'd go down the FreshDesk or similar road then - that 3 users I mentioned is actually 'agents' (the people that resolve the tickets), so in your case, it's free. It would offer more flexibility and future growth options than the Sheets approach
We don't, but if you want to try a free one to test out we use Freshdesk which has been running great. I think the free version allows you to have 3 agents, but you could use that to setup, say, Administrator and 2 Students, and go from there. You could also setup a quick Spiceworks session or OSTicket, all free.
Freshdesk has a module for service/field technicians that might fit what you want. I don’t think their free tier includes this, but the cheapest does. https://freshdesk.com/fsm Not affiliated with them, but I like the tool.
Same here cannot contact their customer service!!!!!
I have been sending emails nonstop since I made the order, I sent like 100 emails and every time I got an auto email from Microsoft Outlook saying "freshdesk.com gave this error: Mailbox disabled, not accepting messages"
I tried Instagram dm to the NOC page and Pandrea, and of course didnt get anything back. I even tried Blue Crown Facebook page, and all I get is the god damn auto reply system.
Freshdesk is a great ticketing system. It has a free tier so you can try it out, and if you're small enough just stay on the free tier.
I used it a previous job and really liked it. I'm stuck on Solarwinds now and hate it.
First of all, as MSP, you will have to zero down on your requirements of Service Desk. eg. do you require it to be integrated with your financials? Is time tracking required? Do you need inventory management to be offered too? Do you need to customize it more than 10%, as per your business requirements?
If answers of above questions is "Yes" .... Then try Kaseya. They have BMS and VSA products, which integrates quite well....
Then you have Zohocorp's manage-engine stack of products or CA's Nimsoft. Both are still best bet for MSP.
Though, licensing of these products will be dependent on your country, region or location.
And yeah, you can check, Freshdesk.com website. Maybe you would like something there too.
We are also currently evaluating help desk software at the school district I work for. The three we have looked at so far are:
So far for the price and functionality jitbit has been the preferred choice. Though, we do have over 30 "techs" that will be handling tickets, so their unlimited number of agents does help give them an edge over the others. I also do prefer their category customization and ticket automation.
contacted the support to receive a canned response:
>Your report has been received. Due to the tremendous response to recent product launches, we’re currently seeing an unusually high volume of messages. Thank you for your interest in the Bungie Store merchandise. We are responding to messages in the order in which they were received, and will respond to you as soon as we can!
looks like they outsourcing order support to a company called freshdesk which request for support has turned into a ticket and is sitting in a queue somewhere.
We use FreshDesk.
I too saw adds for Keeping on here -- it looks modern and decent, but honestly, it looked like a basic half baked, half effort at a ticketing system when compared to FreshDesk.
FreshDesk has been really really well received by our users, and I highly recommend looking into it. If you decide you need to expand or integrate your ticketing system with other services (i.e. your phone system), something like FreshDesk is going to work well for you.
ZenDesk is another very comparable option, and perhaps HappyFox.
From their website https://freshdesk.com/helpdesk-features
It is free. You only get a limited set of features. But I think it will be better than dealing with Spreadsheet and will be a big QOL for you and your user base.
Well that is not a good position to be in. Tracking tickets in excel is just madness.
Like another person said check out FreshDesk It's Free and since you only have 4 IT people it will be leaps and bounds better than Excel.
Check this: How to incorporate a US Corporation from outside the USA?
Girish Mathrubootham (founder and CEO) freshdesk
https://freshdesk.com/general/how-to-incorporate-a-us-corporation-from-outs-blog/
freshdesk free edition is good, its simple and easy to use. Unlimited agents, ticket assigning, stats (basic) groups. Offers some approval and you would have to explore the approval aspect.
>https://freshdesk.com/helpdesk-management/knowledge-base
It looks like they maybe install freshdesk script incorrectly to their page html.
So script initialisation runs before script with chat actually loaded.
Maybe "defer" attribute could help there.
Or it would be useful to check if freshdesktop object in scope before run initialisation.
I didn't dig too deep in it.
Anyway, it's very frustrating issue, especially having in mind that I have reported this issue multiple times. If, by any chance, it is freshdesk problem — then it is up to Vanmoof change the service provider.
Yep, can confirm. I'm just a user, though. I've used this sub for troubleshooting before, and last time the site was down I went here to see what was up... only to find that posting was disabled and had been for like a year. Luckily the old mods had abandoned it, so I was able to /r/redditrequest it and undo the restrictions.
Petr's the head of Feedly customer service, and has been very helpful whenever I've had problems in the past. He had commented on my sub request, so I added him as a mod. He had a lot of helpful comments stuck in the filter -- and has already beaten me to making an announcement post, lol -- so I think you're in good hands!
Microtech is saying it's a Halo I
Gina via <code>freshdesk.com</code>
Hi Sean McKee,
Our technicians have had the opportunity to review the photos your provided. This knife does appear to be authentic based on the photos you sent. It seems to be a HALO 1. Our technicians follow several indicators, and it appears to display the characteristics of an authentic Microtech. Indicators can vary from knife to knife, and can usually include finish types & logo appearances, and combination of color schemes based on what we previously produced. Please keep in mind we do our best to make these assessments purely on observing the photos you sent.
Please let us know if we can assist you further.
On Sat, 6 Feb at 2:56 PM , Sean McKee <xxx>@gmail.com> wrote:
I would like to validate if this is an authentic Microtech Halo and if it is, is it a Halo I or Halo II.
Thank you,
Sean
I also am having the same problem. seems that the captcha issue is not only with hitbtc though, i did a search on it as the ticket system is run by "freshdesk.com" and others have reported this issue since 2014. still trying to figure out if there is a work around, i'll definitely let you know what I find out.
We’ve had a lot of success with with freshdesk as an add on for clients who need extra supports honestly though, after the last round of hubspot updates, service hub has gotten much better. I would give it another look.
Good question! Firstly, let me note that FreshDesk is very limited in features in their free plan. For example, our service will have Performance Reports (FreshDesk 35USD plan), different roles ( FreshDesk 49USD plan), Round Robin (FreshDesk 49USD plan), custom rules (FreshDesk does not offer), and more.
Perhaps more important than the raw feature difference is that our service is focusing and tailored to meet Shopify merchants with the possibility to refund, duplicate and/or cancel orders right on the support ticket; see how much the merchants have spent and more cool features.
You can compare features of FreshDesk here https://freshdesk.com/pricing and our list of features here.:
FAQ page
Unlimited questions and answers
Search bar
Change of FAQ colours, font sizes,
etc.
Unlimited FAQ categories, sections,
questions and answers
Search bar
Change of FAQ colours, font sizes,
custom texts, custom icons in
sections, etc.
Contact form (customer emails)
Social live chat
Multilingual FAQ page
Import & export of FAQ page
Top, bottom add pictures
Different FAQ templates
Icons in section titles
Clear text formatting
Custom HTML
Custom CSS
Articles backup restoring
Priority support
HELP DESK
Unlimited customer support agents
Unlimited email accounts
Unlimited live, social chat accounts
400 tickets/month, including:
· Emails
· Live chats
· Social chats (FB messenger)
Integration with Shopify "Orders"
(currently for 1 store)
Macros and workflow
Reporting
Priority support
Rules (Round Robin and custom)
Let us know if you have questions.
Wishes!
You can also look into FreshDesk. You can set up auto-ticket creation when people email a specific address (like ). Your support team can then modify the ticket however they want and if they need to reply to the customer, they can from inside FreshDesk and it just shows up as a standard email to the customer.
It also supports lots of apps and integrations with some nice customization for workflows and such.
>ticket
Definitely have a ticket system dude, we use Freshdesk and its great https://freshdesk.com
I think its free up to a certain amount of agents that you want using it. Not only essential for documenting the issues you come up against daily, including the random problems that absolutely make no sense but you can rely on searching back through your tickets. Also good for showing your bosses what you actually do day to day if it ever comes to needing to prove you are a valuable member of the company.
Do check out Freshdesk
Hello Shane, this is supposed to be an internal sub. I don't think you'll get enough response to this - I recommend you to go here: https://freshdesk.com/features and if you're interested you can contact support to get your issues resolved.
Good luck.
I’ve worked in many public school districts as a former consultant and I’ve seen many help desk solutions. I started working for a school district a couple years ago and after a lot of research implemented FreshDesk (free sprout plan) with SAML Single Sign On with G Suite for Education. Their implementation of SSO supports user provisioning so my user’s accounts get created on first login. It’s amazing and does everything we need. I can’t recommend it enough.
With Freshdesk's free plan, you can onboard unlimited users and also streamline interactions through automation. Definitely, worth a try.
​
Check out fresh desk: https://freshdesk.com/pricing
They have a free version which will do everything you need from an incident management/ticketing system.
Their paid versions include a knowledge base (check out their self service features) and basic project management functionality via collaboration and automation features.
Enjoy!
Following are the things you need to take care while designing a Landing Page:
- Headline
- Online description below the headline
- Either a Call-To-Action button or a direct Contact Form in the first fold itself. If it's a CTA button, when the user clicks on it a popup comes with a Contact Form.
- Don't ask for too many things in the Contact Form. (Name, Email, Company, Phone, Password if it directs to signup)
- Then comes the USPs of your product or service. It could be placed either in the first fold or second fold.
- Then you can say N number of brands use your product or service.
- You can even place a couple of testimonials. This will increase the trustworthiness of your brand.
- A CTA button at the end
- Emphasize some terms like 'Free 14-day Trial, No Credit Card Required, Sign up For Free, Cancel at Any Time' etc. This will insist users give a try at least.
All you have to understand is Landing Pages are meant to make users signup anyhow. There is no other goal for creating a landing page.
Check out the following landing pages, which will help you get a clear picture:
https://surveysparrow.com/lp/free-online-survey-tool/
https://freshdesk.com/customer-support-software
Let me know if you have further questions. :)
FreshDesk is a SaaS but free at the lowest functionality tier.
LDAP integration is possible even on the free tier. https://support.freshdesk.com/support/solutions/articles/2018-active-directory-integration
Note however we are using it at a much higher tier with Azure AD / SAML auth so I have no idea how good the experience would be with the limited base feature set.
So far we have found their tools simple, clean and intuitive.. They also integrate with a lot of things.
Check out Freshdesk. It's a refreshing support ticketing solution that can help you in moving away from your email based support. For a broader set of features that Freshdesk offers you can check out Freshdesk features
Have you tried www.freshdesk.com? It ticks your requirements: Auto help, email response based on time of day/week/year. ie if you email after hours your responses if different than responses during hours: You can set your SLA's Mostly email in: Ticketing linked to your email. Just on your network? Over the internet? From an app on their phone? Onsite mostly... senior members would like mobile support for reviewing tickets: The app makes it on the go! Chat: Thats available too! Freshdesk has revamped their reporting too! https://freshdesk.com/helpdesk-features
https://freshdesk.com/ has a free version. I was using it but have moved over to repairshopr. I'm still just using the free tier but if you are doing enough to need the paid, you should be making more than enough from repairs to pay for it.
Any free ticketing system should work for you for now. If its really small you could just use google docs or email to track stuff.
Freshdesk gives away a free year for startups https://freshdesk.com/pricing/startup (edit: only available through accelerator / incubator programs).
Mailchimp the first 2000 subscribers are free http://mailchimp.com/pricing/entrepreneur/
Is it a box, or a wide block element? If it's something like a full-width <div> you can use transforms to rotate the element and overlap them with positioning or z-indexes.
something like: div1 -> transform: rotate(-1deg), z-index 2 div2 -> normal, z-index 1 div3 -> transform: rotate(1deg), z-index 2
Use this page as a reference: https://freshdesk.com/