I'm it for my entire company on top of my duties as our IT and online marketing guy. ... However, we're a smaller company so I only field a few chats per week. Tawk.to is pretty awesome.
We launched our first Facebook Ad campaign yesterday, which we are pretty excited about. Hopefully, it will go well, and we’ll see some results. If anyone has any advice on these, we would really appreciate it.
We also installed a live chat on our website which has been great for talking with people that visit our site. It is Tawk.to which is free, and I would highly recommend it!
I never tried it but https://www.tawk.to/ say that, besides offering their live chat module for free, they can hire chat agents for $1/hr for you — I suggest reading some reviews before going down that route but it came to my mind when I read your question
Need to have a look at your site to review. But a good way to get visitors interacting is adding a live chat. Have a look at https://www.tawk.to/ which is a free live chat. Set up triggers where after 30 seconds a pop up asks visitors how you can help.
What are you doing digital marketing wise?
Intercom (https://www.intercom.com/) is by far one of the best companies for this out there. Saying this as Marketing Director who has gone through half a dozen top vendors over the past 5 years. This being said Intercom still requires reps to manage the messages.
If you're looking for something free I've been running into an increasing number of sites that use tawk.to (https://www.tawk.to/). Again here you need a rep to manage the chats, but you have the option to hire a chat agent very cheaply - might be worth exploring.
I didn't write the code that makes it work like that, they are third party services that you just plug into the site. It's why you see the same chat box on many different websites. For example one I remember using is https://www.tawk.to.
They are written like that because it means the support person can respond faster.
digging a little deeper into your code it appears that the AudioContext warning comes from a 3rd party widget that you have coming into your site but don't seem to be using. It looks like a chat type widget that comes from https://www.tawk.to/ . If you didn't add it in yourself, perhaps you started the site from a purchased template that had it included. It's not a big deal but if you are not using it I wold suggest you or your developer pull it out of the code. Just a little detail that might detract from credibility.
I've recently implemented tawk.to on one of my sites, and it's working wonderfully. It has A LOT of features for free, and you only pay for addons, like removing the "Powered by" legend, or having some people from their end to work for you answering the conversations. It even has support for offline messages!
Disclaimer: I'm not associated with them, I'm just a happy client
I recommend a chat service for your website (instead) as the virtual chat agents are likely to get more information from your customers. For a telephone service maybe just use a selection service so the customer can choose the department they want to go :)
Check out Tawk.to - their chat is free and you can use it on your mobile - but they also have a virtual chat agent for $1 per hour (USD) https://www.tawk.to/hire-chat-agents-1hr/
I use Tawk.to for all my clients websites who want a chat service, it's perfect & free!
Over those 2 years i got myself used to the oxide api, and more to c#. i manage the whole background, plugins, fixes. balance. we running many customizations on server. Itemconfigs and stuff. my other admin runs more ingame and security. banlist is over 670+ pending higher. never banned without reason, our forum ,Ban appeals are almost empty. and we got a custom launcher.
I wish you ofc luck with your server in future. And if you want tipps to go, i got maybe a few.
To getting a bit more control, a nice overview. and a bit manage for commands....and other stuff i recommend -http://oxidemod.org/resources/rustadmin-rcon-tool.640/ awesome tool . even for logging or stuff.
If you wanna work in team with your staff. i recommend Using something like https://trello.com/ you can manage tasks easy, give away tasks and split the work. also see at one look what you wanna see.
if you wanna go a bit further on support for your players. Like if someone needs anything or something is wrong. i recommend taking a look at https://www.tawk.to/ FREE, awesome support-chat tool with maaaany customization options. Gives your team the look that people can get help anytime.
As /u/lostmymilk has said, it does depend on your niche.
There are some benefits to putting your time and resource outside of Amazon from an SEO and management perspective such as...
Cons to focussing outside of Amazon is mainly going to be, you don't want it to be your primary focus and take your focus away from your amazon listing and amazon campaigns as they are also important to keep focused on. However, that's always going to be a challenge.. knowing where to best allocate your time and efforts.
I've tried buying drapes online on several occasions.
the measurements. Are the measurements listed those of the window I'm trying to dress, or the stretched width of the drapes you're selling? It never tells me! Am I buying too much or too little? Clarification would be extremely useful.
What sort of hanging fixtures do I need for what I'm about to purchase? Tell me! Give me a link to those items!
Colours: A reliable colour guide is important. Different monitors show colours in different ways. Usually the way this is handled in other places is to offer quick returns for things that don't match. If people are shopping online they need to be able to return things for refunds/exchanges and it needs to be an exceptionally simple process or they just won't bother, keep the item and then feel bitter, probably telling their friends about the bad experience. Free return shipping labels are essential in larger online retail operations, so figure something out there. Perhaps credit towards their next purchase for the cost of the shipping.
Explain things for idiots. I know I need curtains, but derp, I only live in the house and I don't know the big fancy curtain words required to get exactly what I had in mind. Consider having a 'live chat' option on the website. This function can be very easy, routing all questions from the chat to an employee's phone. Try https://www.tawk.to/ because that'll net you a few more customers plus loyalty. Make sure whoever answers those questions can do so promptly and with excellent English. I've had poor experiences with websites that have someone replying in SMS shorthand, as if they're 12. It doesn't look good for the brand and I didn't want to give those people money after that.