What is Reddit's opinion of Document360?

From 3.5 billion Reddit comments

You should try Document360! A SaaS Knowledge base platform. You can create private documentation which will have restricted access, only permission/ invite anybody can access the knowledge base.

On the other hand same portal can also support public knowledge base. You can create multiple projects and for each project you set up roles an permission or private documentation.

You can try DOCUMENT360- A documentation tool for all design projects. with this platform, you can capture, create, collaborate with your team on design documentation.

It helps you document all your requirements, ask your peer and stakeholders to review them, add additional details under the sub-topic. Create a tree view structure where you can easily navigate. It also supports adding visual content like diagrams, videos, flow charts, infographics. Making it more interesting and easily accessible.
If you want to hold on to private docs then you can secure it to restricted members. It can easily integrate with many third-party tools thus making it a holistic tool.
The very important feature is the intelligent search, Document360 has a Google-like search feature, that helps you to land on the relevant page quickly. You won't be lost in the pile of documents.

Still not sure if it is the right tool for you. Sign up for a demo.

It is recognized as best document management tool for construction and design architects

Try Document360! It is a SaaS documentation tool for all IT projects and SaaS products.

Features and Benefits

• Knowledge base platform to create an internal wiki
• IT documentation
• Reporting and Analytics
• Customer self-service portal- create an interactive knowledge base for customers
• Single sign-on
• Private documentation
• Version Control
• Ticket deflector
• seamless integration and extensions

Agreed! There seems to be content evolution in this topic of technical writing. Some companies have scaled up to different levels in creating the best user guide. This makes the customers feel valued by the brand they have chosen.

today's trend is to have online user documentation, where they add unlimited articles under a logical hierarchy and make it quickly searchable for its users. The main purpose of the user documentation is to provide contextual help for new users. To make it more interactive the complex instructions are broken t=into small steps. And making it visually appealing by adding images, quick tutorial videos, screenshots, protips, warning and error messages.

if you are looking for a documentation tool to help you build a better user guide swiftly, then try Document360

I recommend more modern and easy-to-use tools likeDocument360for product documentation.
The use cases for the tools are very versatile, you can create user manuals, knowledge base, internal wiki, project documentation, SOPs, product documentation, and more.

Here is a sample of their doc https://docs.document360.com/docs/november-2021-release-note

Pros

• Great Editor
• Reliable Version Control
• Powerful Reports and Analytics
• Effective Workflow Management
• Effective Collaboration
• Seamless Category Management

The tools also have many third-party integrations and a growing marketplace. As a user, I am totally satisfied with the tool.

Yes, as rightly identified by you, it may be a problem with the platform you are using which may lack article tagging options and result in a poor search function. If you can mention the platform you are using I can see if the platform has the functionality.

There are many good knowledge base platforms that help you with instant search, for example, I have been using Document360 it has a google-like search feature that makes the user quickly land on the relevant page. Also, the platform supports article tagging and version control. So when articles are updated the author has the freedom to fork the version which he needs to display.

You can also tweak the search even more with the help of in-built analytics which reports on the most searched keyword, find failed searches, and best-performing articles. So, you can add the relevant article that you wish to display in the dropdown when searching for a particular keyword.

Though MediaWiki and Dokuwiki have been good players in the market for some time, nowadays some modern tools like Document360 work better for product documentation and user guides.

Document360 is more user-friendly, the author can use both Markdown and WYSIWYG editor with live preview panel, Google-like drive to capture and store digital assets, Advanced analytics to understand the article performance, lot of integrations extensions, Support versioning, Smart search function, support article tagging, and multi-language support.

If you are looking for diagramming support you can create diagrams with tools like Viso or Smartdraw and import it as an image to the text in Document360

Some companies use open-source tool to customize and organize their documentation but it involves a lot of effort from the technical team as well to set it up and maintain it.
Nowadays some top companies like Porsche, Harvard University, NHS use our product Document360 for creating, publishing, and maintaining their documentation.
Many saas product companies with more complex products are also satisfied with Document360.

Document360- #1 rated Knowledge base solution for creating technical docs.
Find out what our customers say about creating and maintaining documentation with us https://document360.com/customers/

Try Document360- A SaaS Knowlege base solution for creating an internal and customer Knowledge base.

With Document360 you can create a more integrated internal knowledge base for your employees where you can information about the company, SOPs, Process documentation, policies, and other information centrally.

You can also create private documentation. You can restrict the user access based on their roles and responsibilities.

You can create, share and collaborate more efficiently with team members. Unlike some opensource tools or wiki solutions, Document360 allows you to set up your knowledge base in minutes. You will not require highly technical skills to understand the platform.

Have you tried Simple SaaS Knowledge management solutions like Document360?

It has been working best in many enterprises where they have tins of documentation to done and all have multiple authors contributing the documentation.

Workflow can be easily managed with restricted user access based on roles. This will avoid spamming the document. Also looks like you have your current documents in word, it also supports word export and if the migration is at large dedicated support is provided.

To automate and enhance productivity it supports many in-built 3rd part tool integrations and via Zapier.

Take a trial to evaluate Document360

Why do you need an open-source app? It will involve hiring technical resources to set up the platform, and it had limitations like no dedicated support, you will need to look in for answers from community support only.

On the other side, you have very affordable Cloud-based platforms like Document360. It requires no installation and you can set up the documents management project in few minutes.
Document360 is highly sophisticated with robust features and yet some to use by the users. You can import and export documents and share them with your team members and others.

It has a better space to collaborate and store documents organized. You can restrict user access depending on their roles and responsibilities. This will help you keep documents safe and away from scamming. You can also track the changes made with a time stamp.

Investing in a document management tool is an expensive decision and I would suggest exploring few products by taking up free trials.

Document360 is a standalone knowledge base platform that can i*ntegrate well with MS Teams* and other third-party solutions like Slack, Freshdesk, Zendesk, and more.

With Document360 you can create an internal Knowledge base for your employees and add training materials, how-to guides, videos,SOPs, FAQ pages, and more. This will reduce the workload on support and encourages self-learning, which helps in quick decision-making.

Document360 also benefits from some outstanding features like
Smart-search- The search function is incredible allows the user to quickly search through the knowledge base providing a google-like experience.

Category manager- If you have to organize your content then you have to create a hierarchy of content with categories and sub-categories. At Document360 you can create up to 6 subcategories.

Analytics- to study the performance of the Knowledge base and team's contribution you will need powerful insights. At document360 you can have detailed analytics including search failure, who contributed what and when, where and what your audience is looking, feedback analytics, and more

Collaboration- if your employees are working remotely they will need to collaborate effective to perform better. Document360 enables team collaboration, multiple users can view and comment and edit the document all the changes are noted with a time stamp.

There are many more exciting features at Document360, it is recommended to take a free trial and explore the benefits.

Looks like you have pretty complex products. As working with a Knowledge base product company, Document360 we have many such clients, so from my experience I suggest you should have a different version of the support article and your platform should support it. This will let you track down the new changes made to the original one. And also fork the desired version to publish.

Proper categorization with sub categories will help in easy navigation, and you feel uploading the scree shots across all articles is trouble maybe if your platform supports bulk operations that will ease your work you can just select the articles from the list and upload the screenshots and content in bulk

If you have more issues just fix a call with my team and they will help you with ideas and demo, it is absolutely free.

Try Document360! A simple, easy-to-use tool to get started with your knowledge base straight away. It requires no technical skill to set up and maintain the knowledge base.

Yes, unlike any free open source tool which will require investment on technical resource to set up your knowledge base. And you will have many limitations with the free version, which ultimately end in paying off for better usability. I have personally encountered such issues with other projects.

Document360 has more affordable pricing and the startup package is only $49 and it works best for any small or startup companies. Take a free trial or book a demo before investing in the tool.

Also, if you have second thought then take a trial with Document360- A SaaS Knowledge base solution.

It has the best feature that you can find in a standalone knowledge base. It also has different packages to cater to different groups- Startups to large enterprises

All you need a knowledge management tool and implement the right process to make it effective.

This issue is very common with all Software development companies. Bigger organization use Knowledge management as part of the routine to

• Document any new learnings, so even if an employee leaves the organization the knowledge gained is not lost.
• to understand and share the development roadmap, document in an agile environment
• To help in development and Knowledge transfer.
• enable self-learning without disturbing or leaning on others for inputs.

Basically, documentation is focused on the following server environments, business rules, databases/files, troubleshooting, application installation, and code deployment.

Here are some good reads on software documentation and knowledge management.
If you are looking for the right tool to start immediately, then try Document360 or book a demo for one to one support

Organizing and storing files taxonomically is the ideal way of documentation storage or a part of knowledge management.

From your description, I understand that though they have store the certification and files electronically but not organized. Our clients have also faced a similar situation then they adapted to a more organized way of documentation and storage using Document360- A Knowledge management tool.

At Document360 you can do a granular search on all the files stored instantly. All the files stored can be indexed and made available quickly during the search. Also with category manager, you can store the file in a tree view structure making it easy to navigate for the users.

You can store digital assets like photos and videos on the Drive feature allows you to store an enormous amount of files in an organized way and can reuse them whenever necessary.

With the version control feature, you find out what changes were made to the original documentation by whom and when. Backup and restore options are available on automatic or manual settings.

It can also integrate with other third-party tools just like any other top SaaS application making your life easier in a single dashboard.

Take a free trial or book a demo to understand how Document360 can help you.

Document360 is a good choice that you won't regret. Initially, we used Freshdesk Kbase,

Pros:

• Instant Intelligent Search
• Advanced Analytics give you the right insight into your KB
• Multi-Lingual- Supports multiple languages
• SSO- single sign-on - enables users to securely authenticate logins
• Custom Domain-gives you the option to “map” your existing domain to your documentation website
• API-API’s makes it seamless to integrate with your own toolsets.

Document360! is a simple intuitive Knowledge base solution for building your FAQ pages. It is a responsive and online solution, making it convenient for mobile users.

The tool allows complete customization, access permissions, and powerful search options. One of its key highlights is in-app assistance. The user can dig into your knowledge base without moving away from the webpage. This feature helps you to quickly access the knowledge base make the maximum use of the content.

On top of that, you’ll get access to complete report on knowledge base performance which will help you know how satisfied your customers are with your content.