What is Reddit's opinion of ProProfs Help Desk?

From 3.5 billion Reddit comments

You can go for ProProfs IT Help Desk that can help you speed up your day-to-day tasks with the help of powerful automation. For instance, you can automatically assign tickets to agents, share automated notifications with agents and customers, and leverage chatbots to assist website visitors in real-time. There is a forever-free plan too that you might wish to explore. Good luck!

Well, it’s great to see that you have clearly mentioned all your requirements. Considering all the points- email ticketing, inventory tracking, and basic reports, you should try the https://www.proprofsdesk.com/.

You can keep track of every email ticket from start to finish, chat with customers in real-time, and make the most of easy yet insightful reports. Good luck!

Thanks for compiling this comprehensive list, Brandon. Good job! However, I would love to add another tool - ProProfs Help Desk that has helped our small business offer 24x7 customer service. Features such as advanced reporting, ticketing prioritization, chatbots, CSAT, NPS surveys, etc. make this tool a must-have. Let me know what you guys think..

In my opinion ProProfs Help Desk will meet your expectations and needs here. You can create multiple portals or help centers for your different healthcare clients, create web forms, customize who can submit forms, and leverage more customization options to meet your unique needs. They even offer a free version to help you get started. I hope this helps. Let me know how it goes.

Jira has its own share of problems. For a small to mid-size business, I would suggest the ProProfs Help Desk. We have a small customer service team of 8 members and their ticketing system ensures everyone is on the same page. There are some valuable integration capabilities too that you will find useful. Good luck!

Good considerations for choosing a help desk ticketing system I would recommend you go for ProProfs Help Desk that can help you with robust ticketing features such as automated ticket assignments, ticket prioritization, etc. You can allow employees or customers to register their issues by filling web forms. The best part? There is a forever-free plan as well. Good luck!

I totally get your point, it is always a great idea to know the overall attitude and personality of your customers. You can use a help desk ticketing system which is a context-aware support tool. Your agents can leave internal notes in tickets, describing their experience of handling the customer or mention any additional information which can help other agents when they work with the same customer or on the same ticket. I hope this helps!

Good to know that you are making the switch to help desk software. I would recommend you go for ProProfs Help Desk which offers you great ticketing features at just $10/agent/month. They have a free plan too. Honestly, I feel the tool is designed for mid-size companies where you can prioritize urgent tickets, manage shared inboxes, assist customers with chatbots, and measure crucial metrics. Good luck!

Just a year ago, we too were looking for customizable support software We settled for a help desk tool that allows users to customize their support workflows, SLA rules, ticket notifications, agent availability, custom fields, branding, and much more. Moreover, you can even generate customizable reports to focus on the metrics that matter to your business. I hope this helps!

I love what you are doing there and your focus on your customers is remarkable. I feel, sometimes the best way to understand your customers is to directly ask them. For this, we use a tool called ProProfs Help Desk to monitor, track, and store all customer conversations. You can even share CSAT, NPS, or other feedback surveys with your online customers to better understand their pain points.

We were using Zendesk earlier but had to switch as it was too expensive even for our small team. As an affordable alternative, we are using ProProfs Help Desk for a couple of years now and it is costing us less than one-third the price of Zendesk. Our team is able to manage tickets better, generate more leads using chatbots, and customers simply love our service. Go give it try!

When you buy an email ticketing system, you get the option to link your existing Gmail, Yahoo, or other email inboxes with the help desk inbox. So every time you receive an email, the message is automatically forwarded to your help desk inbox and a new ticket is created. Support agents can easily track, prioritize, and resolve these email tickets from a shared dashboard. Overall, this ensures not a single customer or employee email can slip through the cracks.

I hope this answer helps. Good luck!

I understand where you are coming from. An overwhelming amount of support requests and inquiries can put a lot of stress on your operations. While Gmail is great for business emails, it falls short when it comes to customer support.

We are using Proprofs Help Desk as our customer support solution for the past 8 months now, and I would surely recommend it to you. The tool can help you track support requests from multiple channels and share automated surveys to measure CSAT, NPS, and other metrics. The best part? There is a forever free version of this tool available too.

If you are looking for a free email ticketing system, you should definitely give ProProfs Help Desk a try. We have used it for over a year now and the tool has helped us tremendously in improving our email game. You can use their shared inbox feature to manage multiple customer-facing inboxes (such as sales@, contact@, etc.) from one place. Moreover, since you mentioned scaling, ProProfs also offers a premium plan that can be used by big teams. Do let me know how it works out for you. Good luck!

I totally agree with you, getting dozens of calls every single day as the sole IT professional can hamper your work. Going for a more systematic tool should be the way forward.

You can try ProProfs Help Desk which is hosted on IBM servers (reliable cloud storage). Moreover, you can use the tool for managing all internal requests from multiple business departments such as HR, Accounts, Logistics, etc. The tool is affordable and works like a charm for small to medium-sized businesses. Good luck!

You should definitely watch "The SaaS Podcast" hosted by Omer Khan. The podcast has some excellent interviews with leading startup founders and entrepreneurs. You can learn a lot about the building blocks of launching your SaaS business.

Now for budding SaaS entrepreneurs, managing customer queries and complaints can be a big task. However, you can leverage the ProProfs Help Desk to easily track every single issue and delight customers with quick responses. Good luck!

You can try ProProfs Help Desk. The tool comes with live chat support, which can be further integrated with over 50+ business applications such as Shopify, Salesforce, Wix, and more. And yes, users get instant notifications for every incoming email or chats.

You can try Proprofs Help Desk to support all your online customers. The tool comes with a robust shared inbox to manage all customer-facing email accounts such as- support@, info@, billing@, returns@, etc.

Since you mentioned auto-replies, there is a canned response feature that allows you to create innumerable email and chat templates for responding to customers in just a single click. Good luck!

Yes, that’s actually a very common question and you need the right customer support software, no matter if you have 5 customers or 5 million.

Since you mentioned email support management, I would recommend you try the Proprofs Help Desk. The tool has scaled up perfectly to match our growing support needs. We manage more than 100 customer emails daily and its effective ticketing system ensures not a single conversation is lost.

We have been really impressed with ProProfs Help Desk in the last few months that we used the tool. To our surprise, we were not expecting these many features at such a low price. We are able to manage, prioritize, and resolve all our internal as well as external support requests right from this tool. Highly recommend it for startups and small businesses.

I’m using the ProProfs Help desk for 15 users who belong to the support, sales, and accounts department. So I created three departments for all of them and they get to track all their respective emails under their department group. Being the admin gives me the right to see which person in a particular department is working on which ticket. I can even assign a ticket if it arrives in the wrong inbox to the right department. It’s easy. You can check that out. https://www.proprofsdesk.com/shared-inbox/

I’m not sure that by email management you are looking for a software that helps you manage your inbox and never miss out customer opportunities or an email marketing tool that helps you send bulk emails. 

If you’re saying you’re searching for email management software, then I’d recommend you to check out ProProfs Help Desk. It has a free plan for people to kick start their support and other email management purposes. But if you’re looking for an email marketing solution, then I’d suggest you to give MailChimp a try. They have great service and help you streamline the bulk emailing process efficiently.

I really like how you’ve explained the importance of help desk software in the support process and how one should look for the list of features that you’ve mentioned while finalizing one.

However, you can also mention a few other features like notes and child tickets that help support team members collaborate with one another and other internal teams that assist them to respond to a problem with a suitable solution. You can also mention integrations with live chat, survey maker, CRM, and knowledge base that’ll make the support experience for customers and agents seamless.

Help desk solutions like ProProfs Help Desk also help you capture leads and store them for sales and marketing purposes too. And how can we forget the shared inbox ability that helps a business track multiple inboxes and their emails in a single dashboard view.

Another customer support optimization tool that helps in bug tracking is ProProfs Help Desk. We were a little apprehensive about its effectiveness as far as bug tracking is concerned. When we gave it a try, we knew it’s going to work well.

Bugs are converted into tickets and can be viewed and tracked from a shared inbox. It helps us track bugs, prioritize them, and manage them right from the time they arise till the time they are resolved. We can assign them to specific individuals based on the urgency level of the bugs and the workload of the people involved.

The tool has been a savior for us. We don’t run the risk of missing out on bugs anymore, thanks to its automatic notification system.

Overall, a good tool for bug tracking.

For customer support, we have been using ProProfs Help Desk for quite some time now, and our experience has been wonderful. The best part about this software is its simple Gmail-like interface that is a converging point of tickets pouring in from various sources - social media, emails, chat, and more.

Thanks to this software, we are able to manage and resolve our support tickets in a hassle-free way. Our customer support process is way more streamlined now as agents are able to assign, track, label, and manage tickets easily.

Hey, since you mentioned the two words- ‘robust’ and ‘cheaper’, I couldn’t help but think of ProProfs Help Desk. This tool can help in managing the entire ticket lifecycle- right from the moment an issue is registered through to the time it gets resolved. You can start with their forever free plan that offers basic help desk features and then gradually switch to the paid plans if the need arises.

I totally get where you are coming from. As an online business, you are bound to receive hundreds of customer queries and requests related to product features, pricing, returns, delivery date, and the list goes on.

I would highly recommend a customer support tool like ProProfs Help Desk that has worked wonders for our growing online business. We were receiving hundreds of emails every day from existing, as well as prospective customers, and during peak seasons, this number only went up. With this tool, we are able to respond to every customer request/issue well before time and this has made us acquire more customers on the go. Do give it a try.

Yeah, I totally get you, calling people as customers, members, or users is too mainstream. However, our business has found a tool that helps us customize every email and write to our customers using their original names. Personalization at its best!

The software is called ProProfs Help Desk, you must give it try.

In my opinion, every business needs a ticketing system, whether, they have the manpower of 5 employees or 500. Let me explain the reason- a ticketing system can help you track every internal or external issue from start to finish. So this way, you will be able to keep a track of all the issues you resolve in any given day, week, or month. Moreover, a ticketing system like the ProProfs Help Desk does not cost a fortune. You can use their forever free plan for the start and then as your team grows in size, you can switch to their paid plans.

I totally agree with you that since the onset of the Coronavirus pandemic, remote working has become the new normal. I work with a company called Proprofs help desk (https://www.proprofsdesk.com/) and 100% of our employees are currently working from their respective homes. I do see a lot of potential in your business and would like to know what users are saying about your business model? Or some challenges you guys might be facing?