What is Reddit's opinion of
osTicket?
From 3.5 billion Reddit comments
➔ osTicket website
By popularity on Reddit, this Service is:
27 reviews of this app found across Reddit:
>ook 2010, sticky notes and random phone calls. Lots of p
I would then just reach out and see if you can put up a SIMPLE version of https://osticket.com/ or something like that. I believe OS Ticket is opensource
https://osticket.com/ I've personally used fairly effectively. Capterra is a good place to look for software. Capterra - Help Desk Software - Free - 50+ users
Not sure it will totally work depending on how their "flow" is but OsTicket (https://osticket.com/) might work.
I haven't used it in years but I remember it being a super simple ticket system that is easy to run, self hosted, quite current in the OS world, and free to boot.
I know at one point I had customized it and integrated into a website and loved it. I think it can be pretty easily customized too.
The high school I interned at a few years back used osTicket - it was open-source/free back then, I believe, not sure about now. Things may have changed in the last 5 years, but I liked it while I used it.
Honestly, if you don't need much, use https://osticket.com/editions/
There's a free/self hosted open source package which is super easy to set up. This is the one I used for years before I built my own. Ticket systems are really quite straight forward tools so if you need customization, either edit the OS ticket open-source code or just code your own.
We are self hosting https://osticket.com/ and are quite happy with the system. It's open source, so it's possible to contribute and if I had the time, I would try.
But what we really miss is a proper REST API, so my suggestion is to implement an API from the beginning and use its function internally.
With an API you open up the system to third parties to make all kind of integrations with your system and that's a big plus in my book.
Schooldude, stay away.
Autotask is feature rich but pricey.
Freshdesk I'm pretty happy with.
Take a look at OSticket if you don't mind hosting yourself and don't need support.
osTicket has some documentation about incoming email processing. You can also check the source to see how it is implemented.
https://docs.osticket.com/en/latest/Getting%20Started/Email%20Settings.html
My concern was cost - so I used OSticket : https://osticket.com/ in my organization
It looks a bit old, but does everything - has groups, teams, agents, LDAP auth, it even comes as a docker image so you literally can plug and play.
For our ~250 users, I set up a webserver running osTicket... definitely fulfills your criteria. You would just not use mailbox feature. setup only took a day or two. i primarily went this path because we already had a spare machine so it did not add any costs.
osTicket may fit the bill for your requirements. At any rate it is worth a look at the available features (https://osticket.com/features/) or just pull down a Docker image and set up a test system (https://hub.docker.com/r/osticket/osticket) to see if you can use it the way you want to.
If you want no subscription, you are really saying you want open source in the year 2020 where everything is subscription based. I don't have any personal experience, but I've heard of osTicket https://osticket.com/editions/ which has a free / community supported option. I took a different open source project about 10 years ago and tweaked to fit my needs. It's no longer being actively developed so I'm not going to share here because I wouldn't recommend that project when starting fresh.
Check out osTicket (https://osticket.com/) for a bare-bones self-hosted ticketing system. In years past I would have suggested $10 USD for Jira and making your own system but that is not possible going forward due to Atlassian wanting everyone under 500 seats to go to the hosted cloud offering. I have used hosted offerings like ZenDesk in the past for small organization but I do not remember the pricing structure very well.
If money is very tight take a hard look at what running a hybrid solution for AD will cost you per month. Having metrics to show time lost due to multiple authentication systems, password issues, etc. will help when making the pitch. You want to show that the cost per month is less than the internal cost of production not running. Azure has a handy bill each moth for bean counters to obsess over. Time lost on the production floor is harder to attribute to a specific cause to show costs but can be done.
There are a bunch of old threads to look through - i suggest using google to search if you don't turn up anything with Reddit's search.
this one is from yesterday: https://old.reddit.com/r/sysadmin/comments/jzp5f7/free_or_cheap_itsmticketing_system_for/
My post on that thread:
> https://osticket.com/ I've personally used fairly effectively. Capterra is a good place to look for software. Capterra - Help Desk Software - Free - 50+ users
I'm testing Atera at the moment, it works alright for me so far.
I like the remote access being included.
I hate the password section (who has a 'credit card' field in a password manager, without being PCI-DSS compliant? feh)
hell even osticket (https://osticket.com/) is fine, you just want to be able to have customers report issues, work on issues, and pull out reports, at a minimum.
Thank you so much for the great feedback, and I'm stoked to find some great options! Thank you for lending your brain, fingers and some time to help me out! I'll follow-up down the road so you can see where we land. Again, thank you!
We run osTicket in our house... The open source version running in a tiny Ubuntu VM on my Unraid box. It started as a joke because I felt like I was doing more technical support at home with my wife and two kids than at work... then it kind of stuck. When I hear a kid complaining about technology, I'll hear my wife yell back "Did you log a ticket!?".
I think even OSTicket does what you want as open source (and free to self host)
https://osticket.com/features/
Zoho Desk, ZenDesk, FreshDesk all have a similar feature list to what you are looking for. It will take some time to adjust to how they do things, but it's quick enough that you can be up and running in a few hours with the basics on all of these options.
OSticket has an open source edition. And for documenting servers, nothing beats mediawiki.
Honestly a good self hosted or open source solution that does both may be hard to come by.
I do have a ticket system osticket but they don't use it. That's why I send emails for everything because that keeps track of requests. They try to play the card like they don't know what I'm talking about and that's not everyone here but some try to get over. I even created videos for certain types of hires because training was taking up half my time.
> beim Script verwende ich diese vorlage: > https://www.kontaktformular.com/kontakt-formular-vorlagen-template-3.html
Don't.
Nutz lieber ein fertiges System wie OSTicket oder eine Alternative dazu.
Something like this would give you metrics on response times. Google group can function as a basic ticketing system but it really lacks features that you would want from a ticketing system. There's others out there with free tiers or minimal cost for a single user or up to unlimited in some cases.
Hard to argue with simplicity of Jira SD.
Sounds like your needs are pretty light weight. Not sure if you use O365 but if you do you could create a PowerApp using the CDN or a SP list. The canvas PowerApps are pretty flexible and you’d have the full power of Flow to automate with email, notifications, etc.
I believe they even have a help desk template to start from.
Open source solution: https://osticket.com
Zoho Desk is an option too - free for 3 agents, $12/agent after.
A Shared Mailbox is a good idea and you'll want to decide if the users should send as that single account or individually and CC the group each time. If they send as the single account, make sure they are required to sign their name at the bottom of emails for tracking purposes.
Honestly though I recommend getting an instance of OsTicket or similar setup. Hosting it internally costs practically no resources (I run it off a spare old desktop in a network closet), it's free, and it's insanely simple to setup. It will take care of the whole email thing since you will have a full ticketing system.
I've never used it, but check out phone queues with Skype for Business. I would also recommend looking into migrating to Teams for all this instead of Skype since you'll have to eventually anyway and Teams can already do so much more.
Shot - Ignore the update dates on most of them. Posting an internal note (not seen by user) doesn't update the time and most are left open by me for various purposes.
The things I like: Free (and kept up to date), easy to install (apache/mysql/php), easy to config and customize, easy for users and agents/admins to use, and lots of features. The fact that it is open source has come in handy a few times where someone has coded a plugin or just a couple small functions that did what I was looking for that the devs hadn't made.
Things I don't like: There are parts of the email fetching that I don't like. The search bar is kinda tricky and could use tweaking. Some other stuff here and there, but nothing that has made me consider looking for a different system.
Yep, no one seems to want to pay me to fiddle around, and now I have osTicket running, with LDAP authentication.
Learned alot about php, currently noodling around with the custom email templates.