My concern was cost - so I used OSticket : https://osticket.com/ in my organization
It looks a bit old, but does everything - has groups, teams, agents, LDAP auth, it even comes as a docker image so you literally can plug and play.
Sounds good. The v.10 Cases seem more vague and ambiguous than the previous version test (v.9.6), on the bright side, below are the notes:
Relativity Admin Guide v.10 Outline
Read section by section and outlined all important concepts, pages numbers are included for reference. You can use the page numbers to reference the Admin Guide, but there is no need to read it. These 59 pages thoroughly summarize the Admin Guide in its entirety.
Download link: https://gofile.io/?c=7TQmnf
Flashcards are below, there are 3 sets. They are formatted to be printed 2-sided.
Download link: https://www.dropbox.com/s/k2ytu1mcbkx66ci/Flashcards.rar?dl=0
Get a mouse jiggler