Please see this FAQ: http://www.proprofs.com/knowledgebase/v/1234/pacific888-network-setup
If you continue to have problems, please reproduce the problem and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://www.proprofs.com/knowledgebase/view/?t=how-do-i-send-a-log-file-to-support