What is Reddit's opinion of Zendesk?

From 3.5 billion Reddit comments

Perhaps it was up 35 minutes ago but it doesn't appear to be up now. The message reads

>No help desk at support.mtgox.com

>There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/

You can mostly pick-and-choose how you want your life in CS/programming/software development/whatever to progress and change over time.

• Don't ever want to touch hardware? You don't have to.
• Want to make websites? Sure thing, you can be a front-end pro with HTML5/CSS3/Javascript chops.
• Want to work on back-end stuff web services? You can do that.
• Want to work on desktop applications? Totally.
• Want to get into mobile? Learn that Android NDK or iOS SDK.
• Want to make video games? Probably going to be a little harder to break into, but that indie gaming scene is growing.

Want to mix programming and customer service? Look at Zendesk or DeskPro or the like. These are companies focused on making software to improve the customer service experience.

On the flip side, the negatives of working in software/CS fields:

• You stare at a computer a lot. This changes depending on your level, but if you're a programmer, be prepared to stare at a computer for 5+ hours a day, more at times.
• Lots of big egos. Every job has these, but I think the personality type that gets into computer science and programming tends to produce more people with big egos, a lot of hubris, etc. I guess in real life you'd just call them 'assholes.'

Not only that,

>There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/

Anyone wanna buy it and redirect to a suicide hotline site?

Both of those links are pointing me to:

No help desk at support.mtgox.com There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/

So... WHO WANTS TO BUY IT? ;)

Zendesk will be hiring some tech support folks for level 1 support. All backgrounds welcome to apply, though if you have customer support or software experience that will help. Let me know if you're interested and I'll send you a link for the job description.

We've recently implemented ZenDesk. It's web-based and has both iOS and Android apps. The pricing is based upon number of "Agents" so it is easily scalable. They also allowed us a free trial period to test out their interface. It's a great, easy-to-use, customizable, scalable system.

http://www.zendesk.com

No help desk at support.mtgox.com There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/

edit:

https://mtgox.zendesk.com/home works

Zendesk is hiring for a bunch of different positions, and more positions will be posted in Q2. It is an awesome company to work for! The office is on the square.

http://www.zendesk.com/company/careers

No help desk at support.mtgox.com

There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/

is what it says for me.

MoinMoin and Dokuwiki

I personally use and love RT for ticketing, but it's a bit intrusive in windows shops :(

I'm still looking for something more portable that is not SAAS, where users open tickets by sending emails, at the moment.

In the realm of Hosted SAAS Things (tm) Zendesk is quite good, in my humble opinion.

This might be over kill (depending on how many emails you get), but you could use a ticketing system like http://www.zendesk.com/ (there are others out there)

Most ticketing systems will allow you to filter in emails (from multiple addresses). The admin would read all tickets and escalate/assign tickets to the bosses as necessary. If the boss replies, it would have their name attached to it (and possibly their email address.)

It's funny, I clicked on support link on their web site after trying to submit a request and this is what I get "No help desk at support.denagames.com/ There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/". Not sure what it means though.

Interesting. The link " support.riotgames.com" goes to a webpage saying

>No help desk at support.riotgames.com There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/

Whenever I see a SAAS or startup company's website it always has a scrolling layout with: Big text slogan, List of main features, 3 Pictures of faces with testimonials, Call to action button, etc

Kind of like this: http://www.zendesk.com/ or http://www.unbounce.com/

Is bootstrap a good way to create something like this?

try (Zendesk)[http://www.zendesk.com/beautifully-simple].

I worked at a small business, they had to hire a customer service person, laziest son of a bitch ever. First thing he did was convince the owner to pay for Zendesk.

No help desk at support.mtgox.com There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/

Lol its really shutdown. Fuck.

RIP In peace MTGox

We use Zendesk. It's inexpensive, easy to use and customize, and we've had no unscheduled downtime in 3 years (at least not that we've ever noticed). Reporting, service level targets, great mobile apps, knowledge base, and AD integration.

~800 users, 5 help desk staff.

It's used by quite a few major companies.

Create your own with flow charts?

If you don't have the software there are good online tools for this - eg Gliffy.

Also, if you are after a cloud based help desk app to manage jobs then Zen Desk is tailored to the IT environment. On that note, Capsule CRM is an excellent cloud based CRM application that scales with your business (both much cheaper than purchasing 'traditional' systems, and with more flexibility if you ask me).

Edit Formatting and links