Hi guys! I'm the Head of Growth at froged.com, an early-stage startup that's focusing on building a platform for customer success and customer support teams. I'd like to get some feedback from CSuccess Specialists, Head of CS, Managers, etc, about the problems you're trying to solve now and what tools you're currently using. Any feedback is very much appreciated! Thanks ;)
Hello, from my experience HubSpot isn't good for Customer Success, that said, it's amazing for mkt, sales and customer support.
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What are you current needs? Because I don't see Salesforce as a potential candidates to solve Customer Success pain points.
As a Starting point I'd recommend Froged.com, maybe also Intercom or Crisp depending on your budget.
You can try froged.com out, they're quite new in the industry but doing an amazing job to build an entire platform focused on customer success and support. Also you have the other tools like Intercom, freshworks, etc...
Hi! This is Jesus. I'm 22 years old and to say the truth I'm a dreamer. I joined this project called Froged 🐸 because I saw in the team the potential to create something really big. ➡️ You can take a look at the result at froged.com ⬅️
My job in this (still) small project is to find the best solution to our customers and that's the reason cause I'm here. I'll be 100% thankful if you give me Feedback to create the best product possible.
Our history: We are a team of 7 people, we met each other in Demium a pre-idea, pre-team incubation program. In the current moment, we have 100% ready our platform and we will improve it constantly. Our CTO (Angel Romero) has coded more than 10K lines to bring this amazing tool to reality 😱.
Our plan: We are currently inviting Beta testers (like you I hope) to the platform and we will launch our tool in Product Hunt in 3 weeks time. We are working day and night to offer our customers the best (first) version of the tool and the experience of a super easy onboarding 🚀.
I hope our story inspires you to go after your goals and launch your own project. I'll be very grateful to answer your questions in the comments 😄.