After working through 6 different brands of headsets, wireless, wired and everything inbetween, from Plantronics, Sennheiser and Logitech, we finally settled on these:
They work with the new 3CX Deskphone software natively, have a little circular puck-type thing to allow you to control calls and the noise cancellation is legendary.
The provisioning process is easy peasy if you have Office 365, enable the SSO and staff can self-setup. Have just deployed to 400 users, both office-based and working from home and it was the easiest deployment I've ever done!
If you need to push out via group policy or InTune, I have some powershell and clever msiexec switches to install the new 3CX Deskphone software for all users (By default it only installs into each user's %APPDATA% folder, which is a pain).
We have been offering headsets/softphone as a deskphone alternative for over a year now and there's a definite trend swaying towards the headsets that didn't exist a while ago.
You may want to look into cloning the app to your work profile. I do this with "Island" to sandbox seperate social media accounts.
Play Store: https://play.google.com/store/apps/details?id=com.oasisfeng.island
We just deployed one of these guys.
https://www.amazon.com/dp/B087MB58VR?ref=ppx_yo2_dt_b_product_details&th=1
Intel Celeron, 8GB DDR4, Windows 10 Pro - $215 on Amazon (with coupon).
Working great so far!
I just made sure to change the sleep/hibernate settings so it's always on, and set the bios to boot itself up automatically after a power failure.
DNS maybe because now it works from AT&T cellular network Test screenshot:
Still not working from FIOS in NY: Test screenshot:
Thank you - that makes a lot of sense now - I was thinking a gateway was different to an FXO but now I understand.
Would this (https://www.amazon.co.uk/dp/B07GY4WWP3/ref=cm_sw_r_cp_api_glt_fabc_1174X5ZJYWV3TQPEPFSA) work? It’s the cheapest thing I’ve found that has an FXO on it.
All of the ones on the 3CX website seem very large scale above what Id be looking for (atm it’s just a single line) - do you have any suggestions?
Thanks for your time!
yikes ! are you sure ?? ? ok, well look at this company as they are recommended right by 3CX as a hosting partner: https://www.ovh.com/us/ they have a cloud SSD product that 13.50/month after tax and all with some decent specs. You could easily handle 100 extentions with this box. We just started using it and the setup was a piece of cake and all the instructions are on the 3CX deployment docs. Get a server for a month and see for yourself. No commitments or anything either and a really nice gui for managing all the VM's. Really seems like a no-brainer to me. I have a cabinet at a NOC where I live for other clients and hosting. At first I was going to just build the 3CX instances there and host them but I decided against it as I don't want to be in the hardware worrying and maintaining business. I just want to sell some phone services to my clients and get some residual income flowing. Why pile on any more headache in maintaining equipment, etc.. let these guys do it for a lousy 13 bucks a month. They have fully redundant everything and can do it all 100x better than I could ever afford IMO. Static IP and 100mb symmetrical is gravy. No firewalls to deal with or switches. Debian/3CX has their own firewall built in so screw mucking with ports and issues using 3CX behind NAT.
You can still get wired USB headsets which use the QD Modular plug (eg https://www.jabra.com.au/business/contact-center-headsets/jabra-biz-1500#/#1513-0153 ) so you can continue to use QD Y Spliiters such as https://www.amazon.com/Splitter-Training-Compatible-Plantronics-Connector/dp/B07GFD16H8 to give the same experience.
Otherwise 3CX's software implementation is using barge/listen/whisper from another device.