What are /r/FreeWallet's favorite Products & Services?

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/u/CremazieCrazy, if there are anticipated network delays, we always notify our users about them. Don't forget to check your notifications in the app, please. You can also check our Status Page.

However, ETH withdrawals are operating normally now, so your transaction should have already been sent out. If you still need assistance, please don't hesitate to submit a ticket.

/u/surafad, please check again the information our support reps sent you on your initial support ticket #105323.

We explained that when you initiated your exchange from BTC, you entered your XMR address, however, you marked it as an XMO one. That's the reason why your transaction has been completed, yet you don't see it in your balance: you sent one coin to another one's network address. Both are based on the common blockchain technology and use the same address format. However, cross-chain transactions like this aren't valid and cannot be completed properly because of the difference between cryptocurrencies despite their technological similarities.

We have already confirmed that we will be attempting to retrieve and refund your coins. But it can't be done in a couple of clicks: recovering coins sent cross-chain is a complex procedure that requires a significant amount of time and resources. The average time frame for recovering cross-chain transactions by Freewallet is 90 days; however, we always try to complete such requests sooner if there's a technical possibility for it.

We realize you're anxious and would like to see your coins back ASAP, and we're putting all efforts to help you with that. But please give us the time to complete your request and don't swarm us with multiple tickets containing threats, it really doesn't speed up the process. Thank you for your understanding!

YouKnowWhoAU, apologies for the inconvenience!

Please see the notification in the app: Monero operations are temporary off. You can also check our Status Page: https://freewallet.org/statuspage As soon as all operations are resumed, your transaction will be posted. An estimated timeframe when the issue is going to be fixed is a few days.

You may also share your support ticket number here for us to address it.

/u/mxgmxg, if there are anticipated network delays, we always notify our users about them. Don't forget to check your notifications in the app, please. You can also check our Status Page.

/u/gridcoreGFX, exchange minimums are set by our partner, Changelly.com, who's processing all cryptocurrency conversions in the app. if you don't have enough XMO to exchange them to other coins, you can hodl onto them or move them to another place: the network fee is just 0.01 XMO.

/u/gridcoreGFX, looks like there was a case of minor miscommunication between our teams, which was quickly resolved.

Exchange minimums are set by our partner, Changelly.com, who's processing all cryptocurrency conversions in the app. if you don't have enough XMO to exchange them to other coins, you can hodl onto them or move them to another place: the network fee is just 0.01 XMO.

/u/Ronin_twenty1, all Freewallet users have already received their XMO coins after the fork. Download the Multi Wallet app or log in online, select XMO in the list of available coins and create a new XMO address. After that, check your XMO balance.