Customer service support is so important that there are many eCommerce companies hiring people specialized in that area, because it is an effective way to make clients stick and to make them buy more.
In this competitive panorama, it is primordial to offer an exceptional customer support service, and to do accomplish that, you will need the right agents, and of course, the technology that is necessary to get the job done.
The right software solution will make everything easier for your agents, and it will also make them more efficient, and therefore, they will be able to deliver more results for your company. Sounds like a good deal, doesn't it?
Now, the perfect customer support software for eCommerce companies is Kayako, because it addresses the needs of your online shop and packs everything in a powerful and easy to use solution that will deliver the results you expect.
You can claim your own free demo to test it and see if it works for your company: https://www.kayako.com/demo-request
It provides you with a tool for every support channel, everything united with their advanced multi-channel technology. Furthermore, you can easily automate processes and integrate workflows.
That's it. That is why I recommend you Kayako, because am sure that it will meet your requirements and deliver the results you are after.