What is Reddit's opinion of Kayako?

From 3.5 billion Reddit comments

I have a great recommendation for you: Kayako. It is affordable and offers the features you are looking for.

You will love how easy it is to do what you want: email to ticket generation. It is practical and effective, so you can get it done ASAP.

You can also handle multiple queues with ease, as you can manage everything from one single place. Kayako brings you total control for more efficiency in what you do.

I think that you will really like it, because in addition, it offers you other support channels like native live chat, social CRM, shared inbox, a KB and more. You can operate everything from the same dashboard, so things will become a lot easier for you.

You don't even have to buy it to test it, because they offer you a free trial that you can claim here: https://www.kayako.com/free-trial

That's all. I hope that my suggestion helps you!

Excellent article. Every modern business needs to know how to map their customer lifecycle, and to effectively identify every kind of customer, in order to provide a better experience, and therefore, maximize the results.

As you point out, when a business or organization is small, it is easier to keep track on your customers. However, when your business starts growing, things get a lot more complex, and you need to equip yourself with the best equipment in the market to make this work much easier to handle.

Many companies rely on legacy tools or help desk software, but truth is, they don't make things easier, and in many cases, they make things even harder to handle. A nightmare. You must avoid it at all cost.

Nonetheless, there are solutions that can help you to provide exceptional customer service and gather all the information necessary to map your customer lifecycle and come up with all the necessary solutions that your business needs. The most practical and powerful is Kayako... but why?

What makes it different? First off, it allows you to visualize your Customer Journey and check everything they have said and done. This is the most valuable information you can get, because it allows you to customize interactions to feel personal and create the solutions your business needs to grow.

Furthermore, it is very easy to use and to customize. You can adapt it to meet the needs and objectives of your organization. It is powerful, versatile and makes everything effortless to manage. That is why many companies use it and you will find great benefit in everything it has to offer you.

It is crucial to demonstrate the value of your product to your customers if you wish to retain them and make them loyal clients that will stick with what you offer and even go to the extend of defending it. That is the goal, and I think that your article nails it with actionable tips that anyone can translate to reality.

Furthermore, I also believe that bringing a good customer support service plays a role in how people perceive your company. If they feel that you are there only to take their money and then don't pay attention to their questions and inquiries, you will generate a negative feeling, and that's not good. That is why it is a good idea to invest in a proper customer support software for example Kayako, Intercom, Zendesk, etc. However, you should check out Kayako, because as of now, it is the preferred option by many important companies in many industries.

Live chat can be an incredible tool for boosting conversions and bringing a better support and experience to your customers, but as you point out, there are some mistakes that can completely ruin its purpose and make it backfire to you.

I believe that it all starts with choosing the right option. I know that "right" is kind of subjective, because the market has several solid options, but by that I mean something that will adapt to your business and workflow. For example, Kayako has its own Live Chat Tool, which is great, and I'm sure that it will be good for many businesses out there, however, for some others Olark will be better. For others, Intercom will be the ideal choice. It is a matter of sitting down, comparing and benchmarking and picking a winner.

Furthermore, adding some degree of personalization can be excellent for bringing a better experience. It is a trend nowadays and it yields solid results.

Finally, I'd like to mention how important it is not to be invasive, and it is great that you mentioned it. Some people believe that a live chat is another sales channel that they can use aggressively, but if you abuse of it, then it will backfire big time, and the outcome won't be nice.

You are closest to customer & i am sure the more detailed requests with supporting evidence you share, the more it will help your product teams.

Here is an article which talks about similar approach.

https://www.kayako.com/blog/manage-customer-feedback/

I'd suggest you to use the polling option included in Slack by default, but it is very basic, and perhaps, it won't have the features you need to accomplish what you want. Therefore, I'd say that Google Forms is the way to go.

Nonetheless, you will have to mess around with coding and APIs to accomplish what you need, and things will get even harder if you ever need to automate processes, or let alone create workflows.

If you would like to make things easier, then I'd recommend you to use a Help Desk that allows automatic integration with apps like Google Forms, without having to deal with coding, especially if it allows you to set up automation and workflows easily.

For example, Kayako makes the process very easy thanks to Zapier, which allows you to integrate Google Forms and set up all the actions you need without writing a single line of code. You can automate all the processes you need and create the workflows your company requires easily.

It also allows you to integrate it with other apps, which will make it much easier to set up exactly what you need.

If you would like to get a custom demo to test it yourself (100% free), then you can claim it here: https://www.kayako.com/demo-request

I hope that helps!

I believe that most people would rather not mess up with custom dashboards, because most are not very technical-savvy, especially if we talk about open-source projects.

This is why many Help Desk software make it possible to customize dashboards without having to touch code at all, take Kayako as an example, which allows you to personalize your dashboards, reports and more without any coding knowledge. You can even integrate external apps, automate functions and create workflows.

However, I know that there are things that require a more technical and specialized approach (and will likely require someone well-versed to adapt your Help Desk software of choice), but as I said, most people don't really want to deal with that, especially those small business owners, early-stage startups or one-man operations who have to take care of Customer Support and Customer Success on their own.

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Great article!

I'd add that one of the best ways to generate more high-quality leads is to offer a reliable customer support service, because if you can answer all of their questions, then you will create a closer and warmer connection with your prospects.

Nowadays, a reliable customer support service needs to be multi-channel and context-focused, to accomplish two important goals:

1. Bring multiple contact points to your visitors/customers, ex: live chat, social media, email and self-service
2. Understand what your visitors/customers need, to bring a faster answer or solution to their problems/inquiries

If you can answer properly on time, then you will win massive points in their eyes, which will help you to convert your leads into paying customers, because you will differentiate yourself from the competition.

Therefore, what you need is a unified help desk software that includes multi-channel support and context for your support agents.

I'd recommend you Kayako, because it comes equipped with such features, and especially because its live chat and self-service portal will help you to bring immediate answers or engage your customers in real time.

Kayako places all the conversations/tickets within the same dashboard, so you can answer to email, live chat or social media inquiries from the same place, and keep the conversation going even if your customers go from a channel to another.

It brings context instantly thanks to the Customer's Journey feature, which brings your agents a complete recap on all the things your customers have done and said, which will allow them to understand their situation, and thus, bring answers and solutions much faster.

If you would like to try it, then you can claim your 14-day free trial right here: https://www.kayako.com/free-trial

I hope that helps!

Seems like you should use a help desk system that includes a Knowledge Base software.

I'd suggest you to try Kayako, because you can test it for free, and even better, you can request a custom demo completely tailored to your needs, so you can figure out if it is what you need: https://www.kayako.com/demo-request

With Kayako, you can organize your content with categories, and you can easily add your download files as attachments, so once your customers click on them, they will download automatically.

It is very easy to set up, and the editor makes the process very easy, be it to create content or update what you currently have in your KB.

Furthermore, it includes insightful reports to measure the performance of your KB. It is very easy to customize, so you can match the vibe of your brand and any other functionality you may want to integrate.

I hope that helps!

You have some good choices there, but all of them lack the features necessary to offer the experience that modern customers are looking for:

1. Real multi-channel support, so your customers can open a ticket from any channel and resume the conversation, regardless if they started it on live chat but then moved to email. Furthermore, your agents need to have access to these conversations from the same dashboard. That's why you must look for a unified help desk system that includes live chat, instead of a stand-alone tool
2. Automatic context, because your customers hate to repeat themselves on live chat. By bringing context automatically, your agents will be able to solve your customers' inquiries much faster. Your live chat solution must bring your agents a complete recap on everything your customers have done and said
3. Personalized automation, so you can automate replies and actions while making your customers feel like individuals, not numbers. Your live chat must make it easy to set up, even if you don't know how to write code. Bonus points if you can design workflows.

The ugly truth is that most businesses are not using live chat correctly, and it is because they don't have the right software, and that's the base for your success. Unless it comes equipped with these features, you should not consider them.

Fortunately, you can find alternatives like Kayako, which have been engineered to meet the demands of modern customers.

Its live chat software provides context automatically, it is interconnected with other channels, it allows you to set up automation and workflows easily, it is very easy to set up and personalize, and in addition, it brings you powerful team collaboration features and insightful reports.

You can try it for free during 14 days right here, so you can test it and see if it works for you: https://www.kayako.com/free-trial

I hope that helps!

You can easily do it a modern live chat solution, because most of them will allow you to add it to all the pages on your website, because a customer that needs live chat support might land on any of them. You never know.

If you would like to recreate something similar, but better, because you can customize it to your liking, to match the vibe of your website and business, then you could try something like Kayako.

It's a unified help desk system that features the following support channels:

1. Live Chat
2. Email
3. Social Media
4. Self-service (Knowledge Base)

All the channels are interconnected, which brings you amazing advantages:

1. Your customers can open a ticket from any channel
2. You can continue conversations across channels, resuming them wherever they stopped. It doesn't matter how much your customers move from a channel to another
3. You can respond to inquiries from different channels from the same dashboard, saving your agents tons of time

Furthermore, the game changer here is that Kayako comes with a Customer's Journey feature, which allows you to visualize all the actions and chats of your customers (even from other channels), so you can bring context easily. It will help you to solve inquiries much faster and bring your customers a better experience.

In addition, you can automate processes and create workflows without writing a single line of code. You can integrate it with over 600+ apps thanks to Zapier, instantly. Only a couple of clicks and that's all!

If you would like to try it for free, and even better, receive a custom demo, then you can claim it here: https://www.kayako.com/demo-request

I hope that helps!

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Then you are looking for a unified help desk with support for email and live chat, which allows you to respond to inquiries from both channels using the same dashboard.

It should be easy to use for your agents and your customers. It should simplify customer support, so you can bring an exceptional experience the effortless way.

The key to using live chat for growing your business is to offer an instant and reliable service, however, to accomplish so, you need specific features:

1. Context, because your agents need an easy and fast way to bring context to every ticket/conversation. It will bring them everything they need to start helping your customers, obtaining a much faster resolution time and higher customer satisfaction levels
2. Multi-channel support, because operating every channel one by one, with different tools, will add unnecessary work to your agents. It is a waste of time and resources. Your live chat software should be included in a help desk system that integrates different channels like email and social media
3. Smart automation, so you can optimize your efficiency and respond automatically while personalizing every conversation with your customers. Bonus points if you can integrate it with external apps and design workflows without messing around with code
4. Analytics, because to understand if your customer support department is working, you need to be able to measure their performance.

Some options in the market offer it, and a great example is Kayako. Furthermore, it is cheaper than other solutions and you get a dedicated customer support team, ready to assist you when you need it the most.

If you would like to try it for free, then you can do it here: https://www.kayako.com/free-trial

I hope that helps!

Basically, you need a Knowledge Base software that allows comments and filtering, and that makes it easy to customize its functions.

I'd recommend you to check Kayako, because it is cloud-based, and therefore, compatible with most platforms or CMSs.

It allows you to customize each page, leave comments and questions, rate each page and filter the content based on specific topics.

Furthermore, the editor is very easy to do, so if you ever need to create more articles or update the current ones, then you can do it easily.

If you would like to try it for free, then you can do it here: https://www.kayako.com/free-trial

I hope that helps!

I'd recommend you to choose a help desk system that makes it effortless to deliver an amazing support experience to your clients.

I recommend you not to outsource help desk, instead, get a system as I describe and have your agents operating it. You will get far better results, because this kind of customer support increases customer loyalty and retention rates, which are key for the success of your business.

Furthermore, a help desk will bring you precious data about your customers that you can use to improve your business. Therefore, if you are at least willing to consider this possibility, I'd recommend you to check a unified help desk software like Kayako.

It starts at $15/month per agent, which is perfect for most small organizations. You have other plans that include a Knowledge Base, advanced workflow customization and automation rules, for adding more efficiency to your customer support department.

The biggest strength of Kayako is that it saves you plenty of time and resources, because it allows your agents to visualize the entire journey of your customers, which allows you to bring context easily, which is key for solving their problems fast, and therefore, delivering a satisfying experience.

Furthermore, it offers multi-channel support, which means that you can check the tickets created via live chat, email or social media from the same platform, and as well, respond to them.

If you would like to try it, then you can claim your 14-day free trial right here: https://www.kayako.com/free-trial

I hope that helps!

I understand you, because Tettra can get the job done, but it lacks many features that a proper Knowledge Base and Help Center need.

As you need sub-folders, and hence an easy way to structure your KB as you please, I'd recommend you a modern solution like Kayako, because its unified help desk system includes a Knowledge Base software that can do exactly what you need.

You will also like that it's been built especially for internal support, and yes, it is very intuitive, especially because its search bar auto-suggest content, so your agents have an easy time finding the articles they need.

Furthermore, it is very easy to set up, and you can personalize it aesthetically speaking.

In addition, it also includes a feedback system, which consists of comments and ratings, so you can evaluate the performance of your content in your KB. Its insightful reports will bring you exactly what you need to improve.

Finally, its editor is very easy to use and lets you customize everything with no problem at all. You can add media and attach files as you please, and yes, it is also very easy to update your articles, so you can keep your content up to date.

You can try it for free and even request your own custom demo right here: https://www.kayako.com/demo-request

I hope that helps!

I'd recommend you to use Kayako, because it has an Android and iOS app, that allows you to respond to the inquiries of your users using your phone. Furthermore, it is very easy to use, because it is similar to chatting apps like WhatsApp and Telegram, so your users will know how to use it right off the bat.

The best thing is that it brings you a complete overview of all the things your customers have done and said, so you can bring context instantly and bring them a better experience, which is even more important since you will be answering from your phone. It will make your life easier and your results much better.

You can claim your 14-day free trial right here, so you can test it without compromises: https://www.kayako.com/free-trial

I hope that helps!

You should look for a unified help desk system that includes live chat, because online customer support is a multi-faceted thing, and therefore, you will have to attend inquiries from different channels and cover other aspects besides plain-and-simple live chat.

I'd recommend you to check Kayako, because it is exactly what it offers. It is easy to use for your customers, you can customize it as much as you need, it is connected to other channels like live chat and social media, you can automate processes/replies and you can measure the performance and effectiveness thanks to the reports.

The "bad" part of any live chat is that if your team doesn't know how to use it correctly to solve issues fast, then your customers will get angry, especially if you make them repeat themselves. That is why Kayako would be the ideal choice, because it solves this problems thanks to its Customer's Journey feature, which brings you an overview of everything your customers have done and said, so you can bring context instantly.

If you would like to try it for free and receive a custom demo for your own needs, then you can claim it here: https://www.kayako.com/demo-request

I hope that helps!

You nailed it with that article, because it shows the effectiveness of live chat for making your business better and more competitive.

It is an excellent support channel, a must have, but not all businesses use it correctly, nor are using the right one.

How do you make sure that you are using the right live chat solution? It needs to have the following features:

1. It must be intuitive and easy to use for your customers
2. It must be easy to customize, so you can make it match the vibe and essence of your website
3. It must be part of a help desk system and unified with the rest of support channels
4. It must include team collaboration features and make it easy to route conversations
5. It must bring you a precise overview of all the actions and chats of your customers (ideally from other channels and apps as well)
6. It must allow you to automate actions and set up workflows
7. It must bring you precise and insightful reports to measure your performance.

This is what you need to truly enjoy the benefits of live chat for your business. Fortunately, the market has great solutions like Kayako, which incorporate all of these features to offer a superior customer support experience.

You can try it for free and check the different against other options in the market: https://www.kayako.com/free-trial

I hope that helps!

Live chat is a must for every website, because it is an excellent way to bring immediate support and solve last-minute objections which can prevent customers from completing a purchase.

You wrote a very straightforward and helpful summary on what Kayako can do for any company. Speaking about its live chat software, it is easy to use for your customers, it is easy to customize and it is connected to the other support channels: email and social media, so you can track everything and bring cross-channel support with ease.

Its live chat is similar to the way your customers text their friends and family, so they will know how to use it right off the bat.

Furthermore, as you point out, it offers a superior advantage: it allows you to track the performance of your agents, to know where you can improve. This is excellent for improving the effectiveness of your live chat support. In addition, you can automate processes and set up workflows, and easily collaborate with your teammates, to deliver solutions in a fast and effortless way.

Also, it includes Customer's Journey, a feature that allows your agents to check everything your customers have done and said, to quickly address their problems and solve them as soon as possible.

You can give it a try for free right here, so you can check if it is what your business needs:

https://www.kayako.com/free-trial

I hope that helps!

You could use a Shared Inbox software that integrates with Outlook. I think that you can do a lot more things and set up more rules. For example, you can automate responses, use other variables to filter messages and so on.

Furthermore, you could track your customers across different platforms without losing control.

Nowadays, most software integrate with Outlook, for example, you have Kayako. It will make it even easier to set up complex rules and to design workflows, so I can recommend it to you.

If you wish to give it a try, then you can claim your free trial here: https://www.kayako.com/free-trial

As you are looking for a simpler and easier to use and update alternative, I'd suggest you to use Kayako. It is self-hosted and its Knowledge Base software meets all of your requirements.

It allows you to organize your content perfectly without having to deal with the technical difficulties of a wiki system.

It is easy for people to collaborate and easy to customize as your your requirements.

I'm sure that you will love how easy it is to organize your content with tags and keywords, and as the search function is intuitive, you will always find what you need when you need it the most.

The editor is easy to use and allows you to customize your articles perfectly. You can make them media-rich and attach all the files you need.

Furthermore, everyone can leave comments and you will get insightful reports on what are the best articles in your Knowledge Base.

That's it. If you are interested in trying it, you can claim your 14-day free trial right here: https://www.kayako.com/free-trial

I hope that helps!

I'd recommend you to use Kayako. Easy to use, easy to update, you can customize it without barriers and it has intuitive modern search to find what you need instantly.

You can use it on your desktop or mobile, and it is very easy to organize everything as you need with tags, specific keywords, and you can even attach media to your articles/notes. Its editor is very easy to use, so you can customize your notes perfectly.

If you are interested in trying it, then you can claim your 14-day free trial right here: https://www.kayako.com/free-trial

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I'm sure that customer support is consuming a lot of your time, especially if you use different platforms to handle every aspect of it. As you have a portfolio of multiple growing websites, it can be quite taxing on your time and resources.

Simplifying it would save you a lot of times and stress, therefore, I'd recommend you to use a unified help desk software, so you can handle multiple customer support channels, get everything properly organized as per your needs and get insightful reports on your performance and the satisfaction of your customers.

Something like Kayako would be ideal, because it integrates with 700+ apps (ex: Outlook, Facebook, Twitter, LinkedIn, Trello, etc.), it offers multiple support channels (email, live chat, social media and a self-service portal + help center) and it is very easy to use regardless if you have a big team or you are a one-man operation.

Additionally, you can set up optimal workflows for all of your operations, to make your customer support less time consuming and more rewarding.

With Kayako you will not have to rely on 3rd party software/solutions, because you will get everything you need with it, to manage every aspect of customer support effortlessly.

If you are interested in trying it, then you can claim your free trial right here: https://www.kayako.com/free-trial

I hope that helps!

It sounds like a good program for affiliates, but to offer a truly satisfying customer service experience, you will need more than that.

Live chat is an excellent way to boost conversions and keep your customers satisfied, but alone, it is not enough to bring a complete customer support experience. That is why you need a unified help desk that includes a live chat software that is interconnected with every single part of the system.

It should include the following features:

1. Multiple channels, live chat, email, social media and a ticketing system. Everything must be interconnected
2. User friendly, because you will save a lot of time if it is easy to use and straight to the point
3. Designed for customers, because they need to have an easy time using your support channels
4. Easy context, because to understand what's going and read between the lines, you need to bring context. It is powerful, because it will lead to fast resolution of problems and to personalize the interactions with your customers
5. Reliable statistics and reports, because you need to measure your performance and result to find the aspects where you can improve
6. Simplified team collaboration, because it does not matter if you have 2, 4, 6 or more agents, they need to be able to collaborate in real time and effectively
7. Easy automation, because there are many things you can automate, and also, it should be easy for you to design workflows.

When these elements are present, it becomes easy and effortless to bring an stellar customer support experience. That is why help desk systems like Kayako have been rising in popularity, because they meet the needs and requirements of modern customers. If you are interested in giving it a try, you can claim your 14-day free trial right here: https://www.kayako.com/free-trial

I hope that helps!

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It looks like a good solution for a common problem in schools. From what I've read, it has excellent reviews, it does what it promises and it is easy to set up, use and customize. A good product in my opinion.

However, you could also use a shared inbox software to monitor everything your students do. As you need it for about 150 gsuite accounts, it'd be fairly easy to set up, because you can set you up as the administrator and your students as collaborators and limit their range of actions.

You could use something like Kayako to accomplish so. In addition, apart of filtering the content your students create, share and send, you could overview other channels like social media. Furthermore, you can import data from other apps, in order to meet your purposes.

You can also design workflows to quickly alert your team whenever a suspicious content has been sent, written or shared. Kayako's customer support team can help you to design every single aspect.

You can request your own free custom demo to test it out: https://www.kayako.com/demo-request

I hope that helps!

The link doesn't work, unfortunately. However, from what you point out, it looks like a decent solution, because planning is an essential part of customer support, because it also implies team collaboration, tracking and analytics.

Also, it looks like that module offers multi-channel support, because it incorporates live chat and email, although it could be more complete by adding social media, and perhaps, a self-service portal.

Furthermore, it also mentions the sync of emails, which gives the impression that it could integrate automation and workflows, which are essential for industrializing processes and doing all sort of optimal adjustments.

This module sounds a lot like Kayako, however, it goes the extra mile because it offers social media support, a Knowledge Base and makes it easy to bring context to conversations thanks to the Customer's Journey feature.

It is important to keep tracking of what you are doing, and therefore, on-demand reports and analytics are a must. In Kayako, you will find that it is very easy to analyze your data in order to find opportunities where to improve.

You can easily sync your emails, because Kayako includes automation and workflows, which are very easy to implement because you don't have to mess around with code. Not a single line. Furthermore, you can also import data from over 600 apps in just a couple of clicks.

I invite you to consider Kayako, because it sounds a lot like that module, however, Kayako is a unified customer support solution with far more features and benefits. You can try it for free right here: https://www.kayako.com/free-trial

I hope that helps!

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A social CRM software can do wonders for your business, because it allows you to take care of a fundamental aspect: social customer care. Social media is more important than ever before, and if you want to boost your reputation, attract new customers and retain your current client base, then you need to pay attention to it, and that is why you need a social CRM software like Kayako.

To make it easier to understand, here you have a list with the incredible benefits of social CRM:

• You will know more about your customers thanks to the insights that Kayako will bring you, something that will help you to get more business
• You will bring your customers a reliable and fast customer service experience, something that will boost customer loyalty and satisfaction
• You will save tons of time and resources, because you will be able to attend many inquiries and conversations through social media, while leaving the other channels free.

As you can see, there are enough reasons to give social CRM a try, especially when you have Kayako, which is the most powerful AND easiest software to use in the market. If you like what you read, then you will like it even more, because you can claim a completely free 14-day trial right here: https://www.kayako.com/free-trial

I believe that every Knowledge Base software must be easy to use and to customize. Furthermore, it must offer an excellent UI and UX. This is exactly what Kayako offers you, because your website needs an amazing self-service portal that brings support service to your customers.

It is a powerful Knowledge Base that keeps it easy on both sides: yours and your customers'. In addition, it will help you to get more organic traffic from search engines, because as it is content-heavy and very well optimized, you will get laser-targeted visitors who will be easier to convert into clients.

If you need a reliable, powerful and easy to customize Knowledge Base software, then you need Kayako in your life. You can request a custom demo for free right here: https://www.kayako.com/demo-request

I'm posting this for people who might be interesting in integrating a self-service portal in their website, because it is a must nowadays, and therefore, you need the best the market has to offer.

I think that you should make it clearer what your site is about, so users can spend less time figuring out what it is all about and more time taking action, which is visiting the e-commerce stores you suggest.

You need to simplify everything and lay it out in an easy way to understand, because that's the way to increase conversions. People don't like confusing websites, and this is a huge warning, because it can lead your project to failure. Take that into account.

Now, you should also offer some kind of customer support, so you can close more deals and help your visitors more. You can integrate an efficient live chat software like Kayako, which I think would help you to increase customer satisfaction, and of course, it will also bring you a nice boost in conversions, which is what really matters in the end.

I hope that you find my suggestions useful, and if you wish to implement live chat, then you can claim your 14-day free trial here: https://www.kayako.com/free-trial

Live chat is incredibly helpful, and as you point out, it offers many benefits. I like your list, because it really details the real advantages of integrating live chat in your website.

It is great for boosting sales and profits, it increases customer satisfaction and it makes your business more competitive. What is not to love about live chat?

However, it is essential to pick the right software solution, because not all of them are good. You need something that is truly optimal, something that has been built to offer you the best results, and that something is Kayako, the best live chat software and help desk in the market.

Kayako is the best option for you, because it offers you the following advantages:

• You can personalize it, because modifying its appearance and functions is very easy
• You can automate it, because the end goal of Kayako is making everything flow as smoothly as possible
• You can continue the conversation across different channels, be it email, social media, etc.
• You can easily route conversations and collaborate with other teams.

This is why Kayako is your best option, and if you are interested, then you can claim your free trial right here: https://www.kayako.com/free-trial

Every single company needs a reliable ticketing system, because it is one of the best way to bring support service to customers. Focus on the word "reliable" because it needs to be that way to offer advantages to your business, otherwise, it will create more problems than solutions.

What is a reliable and efficient ticketing system, then? There are many choices, but Kayako is the best hands down and I will explain you why.

It is more than a simple ticketing software... it is an all-included customer support solution, which is a lot better than just an stand-alone tool. Everything in Kayako is interconnected, and you get the following tools:

• Shared Inbox
• Social CRM Software
• Native Live Chat
• Knowledge Base - Self Service Portal
• Ticketing Software
• Internal Help Desk

In addition, you also get specific features for e-commerce, which is great if you run an online shop. It will allow you to make it easier while bringing excellent results, such a boost in client retention and satisfaction rates.

The beauty of Kayako resides in the fact that it allows you to operate multiple channels as they were one, making everything much simpler to manage. You can keep the conversation going from live chat to email, from email to social media and so on.

That's all. If you would like to try it, then claim your 14-day free trial right here: https://www.kayako.com/free-trial

It is amazing how technology is evolving with the passing of time, and that includes help desk software solutions. They are making it easier to deliver an exceptional customer support service experience, because they are adding cutting-edge tech and features that make the processes more efficient, and one of those companies that is constantly improving their help desk software is Kayako.

Kayako makes customer service effortless and efficient, the best from both worlds. It makes it possible for your agents to deliver an amazing experience while keeping it easy for them, what could be easier than that?

It's been engineered to save resources and make processes as smooth as possible, and to make it possible, it brings you the following features:

• A tool for every need, you get native live chat, social CRM and more
• Multi-channel technology, so you can bring support to your customers across multiple channels, even if they go from one to another
• Access to the actions of your customers, so you can know what they have said and done, to bring context to conversations and sort out their problems easily, boosting customer satisfaction and saving your precious time
• Workflows and automations, because it is key to make everything run smoothly
• Over 700 apps integrations, so you can quickly important precious data in an easy and effective way.

If you like what you have read, then you will like it even more when you know that you can claim a 14-day free trial right here: https://www.kayako.com/free-trial

It will super-charge your customer service support department, you cannot miss this great opportunity!

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It is always interesting to see how help desk software keeps evolving with the passing of time, and I'm sure that things will keep getting better, because that is what the market demands.

That is why companies like Kayako are adapting to the changes, in order to offer an excellent, modern and efficient help desk software solution, which is also easy to use and set up.

That is why Kayako is preferred by big companies like Disney and Toshiba, as well as thousands of small businesses, medium-sized organizations and startups, because it has tremendous power that can be adapted to the needs of your company.

It offers you the following solutions:

• Ticketing software
• Native live chat
• Social CRM software
• Shared Inbox
• Knowledge Base (Self-service Portal).

On top of that, it also includes cutting-edge technology that connects all the channels, so you can operate them all from the same place, saving a lot of time and resources as a result.

If you are interested in giving it a try, then you can request your free demo right here: https://www.kayako.com/demo-request

Customer service support is so important that there are many eCommerce companies hiring people specialized in that area, because it is an effective way to make clients stick and to make them buy more.

In this competitive panorama, it is primordial to offer an exceptional customer support service, and to do accomplish that, you will need the right agents, and of course, the technology that is necessary to get the job done.

The right software solution will make everything easier for your agents, and it will also make them more efficient, and therefore, they will be able to deliver more results for your company. Sounds like a good deal, doesn't it?

Now, the perfect customer support software for eCommerce companies is Kayako, because it addresses the needs of your online shop and packs everything in a powerful and easy to use solution that will deliver the results you expect.

You can claim your own free demo to test it and see if it works for your company: https://www.kayako.com/demo-request

It provides you with a tool for every support channel, everything united with their advanced multi-channel technology. Furthermore, you can easily automate processes and integrate workflows.

That's it. That is why I recommend you Kayako, because am sure that it will meet your requirements and deliver the results you are after.

Of course it is. In e-commerce, your customers expect to receive a top-notch customer support experience, and there are many statistics that support this claim:

1. It is the key for increasing customer retention, and a simple increase of 5% results in increased profits from 25% to 95%
2. 64% of people consider customer experience more important than time
3. 7 out of 10 customers report that they spend more money with a company that offers an incredible service
4. Selling to an existing happy customer is 14 times easier than selling to a new one
5. Happy customers will tell nine other people about their positive experiences with a company.

As you can see, it offers multiple benefits that will put you ahead of the curve. However, to deliver an excellent customer support experience to your visitors, you need the perfect software solution, and that is why I recommend you to check Kayako.

It has been engineered to make your online shop experience all of these advantages, because it's been designed with the needs of modern customers, while making it easy for your team of agents.

I invite you to claim your free trial right here: https://www.kayako.com/free-trial

I'm sure that you will love it, because it offers you all the features you need to make your e-commerce customers happy and satisfied, so they keep coming for more!

Live chat can be used for many different purposes, and your article explains it very well, thanks for sharing it!

In my opinion, as well as according to many others, live chat is an incredible tool for bringing customer support and driving more profits to your company. It is really that wonderful, however, you need to choose the right one, because you need a live chat software capable of adapting to your company and bringing your agents the features necessary for delivering a great customer service experience without much stress or complications. You must look for it.

That is why I recommend Kayako, because it delivers exactly what I've just explained. Its live chat software is efficient, customizable, fully adaptable and makes the experience amazing for your customers and effortless for your agents. What else could you ask for?

In short, this is why you will prefer Kayako over the rest:

1. It is beautiful and easy to customize, you can adapt its appearance according to your own standards easy and fast
2. It makes everything practical and easy for your agents, they can visualize what your customers have done and said, and furthermore, they can automate processes and even implements workflows easily
3. You can operate different channels from the same interface, it does not matter if your customer goes from live chat to email and then comes back to your website for continuing the chat, you can bring support over multiple channels without losing control
4. You can try it risk-free for 14 days, and all you need to do is to claim your free trial right here: https://www.kayako.com/free-trial

That's it. I believe that Kayako is exactly what you need, and you can even try it for free for 14 days, what else could you ask for? Give it a try and feel the difference!

I believe that an excellent live chat software can be affordable, and that is the case for Kayako, which is the best in the market and yet offers a reasonable price.

In fact, Kayako even offers you a free 14-day trial to see if it works for your company, you can claim it right here: https://www.kayako.com/free-trial

Many brands like Toshiba, Disney and Peugeot prefer Kayako because it solves the key problems of live chat software:

1. It is very easy to customize, so you can adapt it to meet your demands in no time
2. It is interconnected to other support channels, which is key for offering a great customer service experience
3. It allows you to read between the lines, so you can bring context to your conversations and interactions
4. It is easy to integrate automation and workflows, to make it work smoothly and bring you excellent results.

That is why I recommend you to choose Kayako, because it is modern, engineered to deliver an exceptional customer service experience and it is affordable!

Excellent post!

You have done an excellent work explaining what it takes to deliver a great UX with live chat, and unfortunately, this is something that many people leave aside, but that you cannot if you truly want to make it work for your company.

Live chat is a powerful tool, for sure, but you need to use it correctly, and you nailed it with this article.

I believe that it all starts with picking the right live chat solution, something that brings you all the freedom you need to craft the perfect UX for your customers. That is key, and that is why I recommend Kayako.

It brings you total control, because it allows you to fully adapt and customize its appearance and functions to what you want to accomplish. It makes it super easy, and as you can integrate it with over 600 apps without writing a single line of code, it is easy to see why brands like Disney, Toshiba, Peugeot and Namecheap use it, because it works pretty well.

I believe that using Kayako along with your guide would yield amazing results, I can even guarantee it!

For anyone who is reading this and wish to give Kayako a try, you can claim your 14-day free trial right here: https://www.kayako.com/free-trial

Live chat is truly breaking paradigms, because it has proven to be a necessary element for customer service nowadays. However, if you want to make it work, then you need to choose the right live chat software.

With so many options in the market, it can prove to be a hard task... which one to choose? That is the question that many companies ask, but fortunately, here you have the answer: Kayako.

Perfect for startups, small businesses, big organizations and enterprises alike. If you have a company to manage, then you need Kayako, because it is easy to adapt and will make customer service truly effortless while delivering exceptional results. The minimal effort for the best returns; that's the motto of Kayako.

With its live chat software, you gain total control on the interaction, because you can get privileged insights on what your customers has done and said on your site and other apps, because you can import information from over 600+ apps.

Furthermore, to make things practical for you, you can integrate workflows and automations, to deliver an even better experience to your customers.

That is why I recommend Kayako, and you can request your own free demo right here: https://www.kayako.com/demo-request

There is no doubt that social media is an important channel. More than that, it is vital for your success.

Social customer care is essential. If you want to grow a loyal following and turn your customers into promoters, then you need to work on it. It is a must.

For many companies it is a very hard to manage social media, because when you get several mentions, conversations and inquiries, it can be hard to manage, especially if you do it one-by-one on each platform. It really drains time and resources, and it is not optimal. You need to make customer service as efficient as possible, and that is why you need a social CRM software.

It will allow you to handle all of those conversations, mentions and inquiries in a fast and efficient way, which is exactly what your company needs to succeed.

There are many options in the market nowadays, but Kayako is by far one of the best, because it's been engineered to make social customer care as effortless as possible while offering excellent results.

Furthermore, it unifies all the customer support channels, so you can handle everything from one single place.

If you want to give it a try for free, then you can do so by clicking this link: https://www.kayako.com/free-trial

Real estate is an industry with very specific needs, and that is why you need a software capable of adapting to such. You need something that can be molded to your business, in order to accomplish your goals.

Unfortunately, most help desk software is not suitable for that, because they are too general. They are just standard. That won't cut it for you, and that is why you need Kayako in your life, because you can adapt it to the needs of your real estate business for amazing results.

You are investing into an essential department of your company, and therefore, it must be worth it. Rest assured that Kayako will be the perfect addition to your business.

With it you get the following:

1. The best native live chat software, so you can bring instant help to your customers, get more leads and close more deals
2. A powerful and modern Knowledge Base, which will help you to educate your customers, bring them fast answers without having to talk and even attract targeted traffic from search engines
3. An efficient social CRM software, to bring support to your customers on social media (Twitter and Facebook)
4. A shared inbox, so you can take care of email inquiries easily
5. A ticketing software, which will make it very easy to process tickets, bring support and collaborate with your teammates.

You can incorporate exclusive and tailored workflows into Kayako, so you can make it work for you.

All in all, it is the perfect solution for your business and you can try it for free during 14 days by clicking this link: https://www.kayako.com/free-trial

That sounds like a good combination, but in my opinion, I would replace Freshdesk with Kayako, because it is a more complete solution, and therefore, it will make things easier for you. You will be far more productive.

With Kayako, you will definitively keep away the noise of customer service tickets from your engineering team. You can set it up as you please, to meet your specific needs. It is fully adaptable.

You can also integrate automations and exact workflows, to keep everything working in an optimal and efficient way. I guess this is what you are after, and I'm sure that you will love Kayako, because it excels in this department.

You can do exactly what you need: if a common bug gets reported by multiple clients, then you can easily link it to the developer handling it. You can customize it as much as you want, and Kayako's customer support team is there to assist you if you need it.

Furthermore, collaboration is very easy, so you can keep your engineering team away from the tickets that do not them their help.

All in all, if you want to try it, then you can request your free demo right here: https://www.kayako.com/demo-request

I will suggest you a better alternative to Zendesk and Freshdesk, it is Kayako. Thanks to it, it will become easy and fast to respond to your leads. Your business will be super-charged with Kayako, and I will explain you why exactly.

With Kayako you get all the solutions your business needs:

• A state of the art ticketing system, which makes categorizing and replying very easy
• A customizable native live chat, so you can reply to your leads instantly and close more deals
• A powerful social CRM software, to take care of the social media inquiries and engage your fans
• Shared inbox, so you can manage your email with ease and efficiency
• A Knowledge Base, to bring instant answers to your customers and pull in hyper-targeted traffic from search engines (Google, Bing, Yahoo, etc.).

Everything comes equipped with its cutting-edge multi-channel technology, so you can reply to inquiries from any channel from the same dashboard, making things much simpler at your end. It does not matter if your customers goes from email to live chat and then to Twitter, thanks to Kayako you will manage it like a pro.

Anyways, you can try it for free during 14 days, so you can see if it is what you need. Just click this link: https://www.kayako.com/free-trial

I'm sure that you will love it, because many businesses like yours are already using it with great results!

Like @Trademark 91, I recommend you to use Kayako, because it is the best ticketing system you will find. It seems like you really want to customize it, and fortunately, you can do that with Kayako without driving yourself crazy, as it makes everything practical for you.

It is affordable and you can even request your own free demo right here: https://www.kayako.com/demo-request it is perfect for you, because they will present it in the way you want, so you can test if it is what you really need.

Coming back to the ticketing system aspect, you will never more have headaches with it, because Kayako makes it easy to categorize them and overview what is really going on, so you can bring context easily and deliver a fast solution.

You can automate the processes with Kayako, and I'm sure that you will love that feature, as it is easy to implement.

All in all, that's my suggestion. I hope it helps!

I feel you, it is infuriating and frustrating when your ticketing system creates more problems than the ones it is supposed to resolve. If you are tired of it, then allow me to suggest you an alternative: Kayako.

That is why you need to make sure that your help desk software comes with proper and reliable customer support, and fortunately, that is the case with Kayako. You will never more experience problems due to the language barrier, because the agents speak English perfectly.

It comes equipped with all the solutions you need and you can request your own demo to see if it fits your needs: https://www.kayako.com/demo-request

Don't worry, because it is free. You are going to have a much better time using Kayako than Freshdesk, I can guarantee you that from now!

As you are interested in Zendesk, Service Desk and Freshdesk, then I'm sure that you will also like Kayako, because it is very similar to those solutions, but it is better in several aspects.

For the volume you specify and the size of your team, and what you want to accomplish, I can tell you with confidence that Kayako is the ideal choice, because it will make your team more efficient and dealing with 250 requests will become a simple and easy task.

You can easily categorize tickets with Kayako and customize it as you need. That's its beauty, because it allows you to tweak it as you need to meet all of your requirements, which is key for optimal customer service.

In addition, it brings you a complete customer service suite that includes a social CRM software, live chat, a Knowledge Base, a shared inbox, etc.

All in all, I recommend you to check it out, and you can even test it for free during 14 days: https://www.kayako.com/free-trial

I recommend you to check out Kayako, because nowadays, it is the most efficient help desk system in the market.

I know that my words may not be enough to prove it, but it used by many big companies like Zega, Namecheap, Peugeot, Toshiba, Freelancer, Disney and many others. The proof is right there.

However, let's get into the details on why it is the perfect choice for your startup, because you need something that can be adapted to your type of organization, and for around 10 people and a decent volume of tickets, Kayako will be perfect.

Your team will be a lot more efficient, because that is the way Kayako has been engineered, to make customer support as easy and smooth as possible.

You will be able to manage your tickets with ease, because you can read between the lines thanks to the features that Kayako offers you. You can check the history of actions of your customers, so you can place everything within a clear context.

It also includes other tools like a social CRM software, live chat, a shared inbox, a self-service portal (Knowledge Base) and features for e-commerce customer service.

It is easy to customize both visually and functionally, which means that you will not experience problems setting it up and adjusting it to meet your needs.

All in all, it is a pretty solid and complete solution for your startup. You can try it for free during 14 days by clicking this link: https://www.kayako.com/free-trial

I think that one of the biggest problems is that many ticketing systems cannot organize the tickets properly. Let me explain.

It is very important to know where your customer is coming from, so you can bring context to the interaction and arrive to a solution as soon as possible. Many ticketing systems, even those that come integrated in help desk software, work as stand-alone tools, and that is not efficient for your business.

That is a huge flaw that you should avoid at all cost, because it makes things unnecessarily harder, and hence, you will have to destine more time and resources to them. You need to pick a software that allows you to visualize what your customers do and say.

Another big problem I've noticed is that many ticketing systems make it hard for teamwork to flow smoothly, and that again, will waste plenty of time and resources. Your chosen system needs to be very efficient in this area.

That is why Kayako is your best option, because it solves these big problems and brings you the ultimate ticketing system and help desk software solution. With it, you can make your customer service department work optimally and effortlessly.

It is all about facts, and due to that, you should request your own demo to see what it can do for you. Click the link here: https://www.kayako.com/demo-request

That's it.

This is a clear example on how both, help desk software and the team, need to be at their best, otherwise, they damage the reputation of the company by offering a poor experience to their customers.

Also, something I've noticed is that some agents don't bring a good service many times because the software they use makes everything very complicate and hard to manage, when it should be the total opposite: smooth and effortless, so they can focus on serving their customers better, instead of trying to figure out where the info is coming from.

Furthermore, many help desk software "solutions" make collaboration across teams a real pain, because it is very hard to manage. And what to say about multi-channel inquiries and conversations, when you don't have the right software solution with multi-channel support, it becomes a daunting task for the agent.

That is why many companies would benefit from leaving their old legacy customer support tools and conventional help desk software and opting for something more modern and efficient like Kayako.

Efficient and exceptional customer support is hard, so I don't understand why companies make it even harder with outdated tools and software. It is an investment, of course, but it pays excellent dividends because it makes customers happy and loyal, which is essential for succeeding in these modern business times.

I'm sure that Kayako can help you, because in addition to offering you a great ticketing software, it comes integrated with several other customer support tools: live chat, social CRM, knowledge base, shared inbox, etc.

Furthermore, in case you want to bring customer support to users in an online shop, then you will be happy to know that it also includes e-commerce features, to make everything much easier for you, and at the same time, bring better results with your clients.

One of the best things about Kayako's ticketing system is that you can tweak it as much as you want, because it is crucial to use a software that can be adapted to your own needs, because in the end, not all the companies have the problems/needs.

Furthermore, you can also track your users and use that info in other channels like live chat, email or social media. It makes everything a lot easier for you, because you can get access to all that data in a practical manner and attend all of your customers from one single place.

You don't even have to buy it first, because you can claim a 14-day free trial and see if it is what you are looking for. Just click the link to claim it: https://www.kayako.com/free-trial

I'm sure that you will be happy with Kayako, because it offers exactly what you need: time tracking and reporting tools. They are accurate and powerful, saving you tons in time and resources.

With Kayako you can customize the ticketing software as much as you need and please, because it is its main motto, to make customer support effortless, and therefore, they bring you everything you need to adapt it to your goals.

What makes things even better is that you can handle multi-channel tickets with ease, I mean, you can track where your customer comes from and even bring support if he/she moves from a channel to another. It simplifies everything so you can handle your tickets in a fast and efficient manner.

I believe that a demo would be perfect for your case, so you can get a personalized demonstration of what Kayako can do for your company. Claim it for free right here: https://www.kayako.com/demo-request

All in all, I hope it solves your problem!

Kayako is exactly what you are looking for, because it is affordable, it provides an amazing UI, it is on-site, multi-language and can be adapted to your own purposes and needs. It is a big win for your company.

With Kayako you will be able to handle pretty much everything that customer support means. You will be able to face and surpass the challenges it supposes, even if your team is kind of small.

As it is versatile and highly-functional, it can be adapted to the goals and needs of your organization. Rest assured that with it your customer support service will be efficient whilst feeling effortless for your team.

Moreover, you can collect excellent information with it that will help you in other areas of your business, and at the same time, you can import data from your customers thanks to the hundreds of integrations it has.

All in all, you can try it for free and see if it does the trick for your company: https://www.kayako.com/free-trial

No business can be successful without exceptional customer service, and that is why a help desk management software is a must have. It is not an option any longer, it needs to be an integral part of your company, because otherwise, it will be very hard for you to stay in the game. That's a fact.

However, you need the "right" help desk management software, because not just any will do the trick, of course not, you need something that will bring results, not something for just filling the void.

That is why you need Kayako in your organization, because it will allow you to offer an exceptional customer service experience. Your customers will feel valued and appreciated, and it will allow you to create a following of loyal clients. This is what every single brand should aim to do, because it is the real way to stay in the business.

With Kayako, customer support will become a smooth and simplified experience while offering amazing results, because it takes care of the different aspects that compose it, while bringing you the ease to handle it all from one single place.

You can try it for free during 14 days and prove my statements: https://www.kayako.com/free-trial

Am sure that you will be convinced, because Kayako really allows you to handle customer support like a professional with all of its functions, integrations and automations!

I'd recommend you to use Kayako, because you can set up a Knowledge Base without problems. You can run it online, and in addition, you can use it to run an internal help desk, to bring a better support experience to your teammates.

Kayako has been engineered to make collaboration amognst team members as efficient and smooth as possible, because this is exactly what your company needs.

You can build a super complete and smart Knowledge Base, where you can educate your fellow teammates, and in addition, you can customize it visually and functionally speaking. It is a real complete solution, and you can request your own demo for free, to see if it fits your requirements: https://www.kayako.com/demo-request

Using live chat software properly can yield amazing results for your conversion rate, and your article is spot on. You explain it clearly and concisely, thanks for sharing it with us!

In summary, it all comes down to adding a so-necessary human touch to interactions. You can greet your customers, bring them immediate help/assistance and be there to help then whenever they need it. They will feel valued, and that can only benefit your brand.

I believe that your quality of live chat software is as important as the effectiveness of your team. Both elements must be present. No other way around it.

Kayako is an excellent solution, because it allows you to bring context to conversations in a fast and effective manner, it allows you to track everything, it makes it easy for your teammates to collaborate and you can customize every function of it, and yes, you can also adapt its appearance. It brings you everything you need, period.

Sounds too good to be true? There are thousands who already love Kayako, and you can feel the same way for free. Yes, I'm serious. You can try it for free during 14 days, only request your demo here: https://www.kayako.com/demo-request

You will not find something better, because Kayako has been engineered to deliver what modern customers want. You will boost customer satisfaction through the roof, you will sell more and your reputation will grow stronger.

That is it. I hope you try it, and I hope that it helps you to grow your business!

Great tips you have here, thanks for sharing!

I agree with you. Many business owners think that the simple act of adding live chat to their website will solve all of their problems and will catapult their conversion rate, but sadly, that is not reality, it is baseless dreaming. Your business cannot survive on that, you need facts and to embrace reality, and you do a great job by teaching people how to improve live chat, in order to obtain solid results.

It is essential to train your live chat agents, because you need to make sure that they can help your customers in the best way possible. If you equip them with the right software, then things will become easier to handle, as they will have everything at their reach.

Kayako is the perfect solution, because it allows your agents to check the Customer Journey and their entire record of actions. This is context on steroids, because you will be able to interact with your customers in the best way possible and deliver a solution as soon as possible.

You can try it for free by clicking this link: https://www.kayako.com/free-trial you get 14 days to try Kayako without paying a single cent!

If you want to increase your sales, then these tips along with Kayako are everything you need. You will mark a real difference in your business, and it will be reflected in your profits and customer loyalty!

You made excellent points, especially with repetitive questions, because it is something that every business or online coach will face: there are questions/doubts that clients will ask over and over again, and answering them will consume your time. You cannot waste it like that, because it is a precious resource that must be invested smartly.

Also, editing training material like videos, guides, PDFs and the like consumes a lot of time as well. Once again, a reminder that your customer service must be efficient and straight to the point.

In addition, no one wants to spend 5 minutes watching a video or 40 pages reading an ebook to find an answer for a very simple question. Your customers will be mad at you.

That is why a Knowledge Base is the perfect solution to these problems, and yes, your customers will love you!

It helps you to decongest other customer support channels because now you can answer repetitive questions without using an agent. You can bring straight-to-the-point answers to help your customers and you can edit everything with only a couple of clicks.

A Knowledge Base like Kayako's allows you to handle everything in a smooth and easy way. You will have your own KB running as soon as possible, and as it is smart, you can track everything and improve it as you grow.

The power of Kayako resides on how easy it is to adapt to your goals and needs, because you can customize its appearances and functions to serve your own purposes. Don't be afraid and claim your own free demo right here: https://www.kayako.com/demo-request

I will summarize your post in only one sentence: everything has to come down to customer satisfaction. Be it through live chat, a knowledge base, email or social media - it does not matter - it is all about making your customers feel entirely satisfied. That is the end goal of everything you do.

That is why it is essential to equip your customer support team with the best technology, so you can make their work efficient, smooth and effective. Because without it, it will be hard for your business to strive and sell more.

However, what is a decent live chat software? That's a good question, because with so many options in the market, it is not very easy to pick one, especially the right one for your business. I have a great suggestion for you and it is Kayako, because it offers you the best live chat technology in the market to bring the best customer service experience and sell more.

As you can easily see what your customers have done and said, you can bring context to interactions, and this is huge, because it will save you time resources and make everything much easier to handle. You can bet on it.

You can test it risk-free during 14 days by clicking this link: https://www.kayako.com/free-trial

No catch here. Try it for free and see if it is what you are looking for.

Kayako and its tremendous power and versatility will help you to sell more, because you will engage with your customers instantly, be able to help them, and therefore, you will be capable of closing more deals. That's for sure!

Excellent infographic. This is what I call thinking out of the box, because it is important to exploit customer service beyond "just support", because that is how many companies look at it. It is an amazing opportunity to expand and grow, and therefore, you need to work at it and take it to the limit.

As you point out, the bottom line is a better service. As simple as that. All companies that wish to remain competitive need to focus on this: improving their service, even if it is already pretty good. There is always room for improvement, and therefore, you need to be there, profiting from these opportunities as much as possible. You must be hunting new opportunities, because that's the road for growth and excellence.

You point out the following factors:

• Better internal collaboration
• Faster ticket resolution times
• More productive agents
• More seamless customer experience
• Improve support operations efficiency

I can tell you that Kayako can help you with that, because it offers you all the customer service tools you need to achieve that and more, because its state of the art technology has been engineered to meet the demands and surpass the challenges of modern customer service.

Thanks to Kayako, you can take care of all the customer service channels, track everything (including your customer support team and your customers), make it easy for your team to collaborate and make everything work as smooth and effortless as possible.

If you couple the information you shared with a great help desk software like Kayako, then only amazing things will happen. You can request your free demo right here and test it yourself: https://www.kayako.com/demo-request

There you have it. In these times, you need to improve constantly, and your customer service department is not the exception. Invest into it, work at it and you will obtain excellent results in the end.

You would need a customer support software that is easy to adapt, that is for starters, because you need something that brings you enough data to handle interactions with the help of your AI-powered chat bot.

However, I'd be careful with it, because there are things that robots cannot handle (yet). You can automate certain things with it, but there is nothing like having a real live chat agent who can help your customers in real time. People use live chat because they want immediate help, nonetheless, it needs to be fast and reliable, because otherwise, they will not be satisfied. They will be even angry, because if you keep them running in circles, then they will be disappointed and frustrated.

That is why chat bots should be reserved for certain automations but never put them in charge of the entire conversation/interaction, because again, chat bots are not smart enough to provide a successful experience to your customers. And a great customer service experience means EVERYTHING for the success of your company. There is no other way around it.

Now, let me suggest you something that will allow you to implement your own chat bot, use automations, offer live chat support and let you handle other key aspects of customer support: Kayako. It is the best customer support software in the market and is perfect for your purposes. You can claim your free trial here: https://www.kayako.com/free-trial

That's it. I hope it helps you!

Excellent write up! You are right, because customer service will be the decisive factor whether your online shop will be a home-run and stay in the game for long, or if it will simply fail like many other stores in the internet. The way you treat your customers is very important, because if you want loyal and repetitive clients, then you need to make sure that your customer service is working at its finest.

However, to make it work, you need the right tools for the job, and unfortunately, you free help desk software or independent tools will not be enough. You need a serious, professional and modern solution for customer service in the e-commerce industry.

You have Kayako, which is integrated with e-commerce customer support. You get everything you need to run the customer service of your online shop like a pro: email manager, live chat, knowledge base, social CRM, ticketing software and more. Everything includes the cutting-edge technology of Kayako, which allows you to bring context to conversations like magic.

You don't have to believe everything I say, because you can find out if it is what your store really needs by claiming your own demo here: https://www.kayako.com/demo-request so you can test its different functions and see if your online can benefited with it or not. Up to you, but from here I can tell you that it will solve all of your customer service problems.

That's it. I think that following your tips along with a proper help desk software for e-commerce will pay huge dividends.

You are right when you say that Customer Success is not just a function, but rather, it covers everything your company does in several key areas. However, I'd say that customer support plays a big role in it, because without it, it is impossible to call your company successful, because if your customers are not entirely satisfied with it, then you will suffer the consequences sooner than later. Many can agree with me on this.

That is why you need to equip your company with an efficient and reliable help desk software that truly solves the needs and problems that modern customer service supposes. That is why you need Kayako in your life, because it has been designed to support your Customer Success efforts and make your company truly competitive by offering the best customer service experience.

With Kayako you get everything: e-commerce support, shared email boxes, live chat, social CRM software, self-service technology (Knowledge Base), ticketing software and even an internal help desk. What else could you ask for? It brings you everything for external and internal customer support.

Furthermore, thanks to its cutting-edge technology, you get the super power to bring context to interactions, because you can visualize your Customer Journey and their record. This is something that no other help desk software offers you, and like it wasn't enough, you also get the super power to attend multi-channel inquiries like a pro.

Too good to be true? Don't think so, especially when you can request your own free demo and test it yourself: https://www.kayako.com/demo-request

You can bet on it that you will fall in love with it from the first moment, because it has been designed to surpass all the obstacles of modern customer service whilst allowing you to profit from the several opportunities it puts at your disposal.

As you show with your article, there are many ways by which live chat can be very helpful, and therefore, it deserves your attention, because it is more than "just another" customer support tool. It is a complete solution to many problems your company might be facing at the moment.

One of the main advantages of it is that you can provide customer service right in the moment. You can solve their questions as soon as possible, something that will lead to more conversions. As you smartly point out with your hotel booking example, a live chat agent can guide a customer through the entire process, and therefore, close the deal.

There are many customers who will appreciate this type of assistance a lot, and this will play in your favor. You can replicate the same with your online shop, the website for your offline business, etc. The sky is the limit, because live chat is highly versatile and can be adapted to the needs of each industry and every single type of business.

The fact that you can initiate a conversation whenever you please is another huge advantage, especially if you can check the browsing history of the visitor or customer. It is tremendously helpful, because you can personalize the experience and drive more conversions.

One of the most powerful live chat software in the market is Kayako, precisely because it lets you bring context to conversations, you can stylize its appearance and you can easily route the conversation to other members in your team. You can try it for free using this link: https://www.kayako.com/free-trial

Live chat is truly wonderful, because it allows you to interact with your visitors in a more human and direct way. Therefore, costumers love it, because it provides immediacy and a "closer" feel. That is why every business should use live chat, because it has been proven to deliver more sales and increase customer satisfaction to greater levels.

Now, it is important to use the right software, and even though this suggestion is good, I believe that Kayako is the best because it takes live chat to the next level, by implementing the ability to add context to conversations in a precise and fast manner.

With Kayako you can make your users feel a lot closer to you, because you can check their history of actions (like purchases and page views), and therefore, quickly understand what they need help with. This is huge, because if you can add such context to conversations, then you will be able to deliver the solutions they are looking for very fast, and there is nothing better than HQ and fast customer service.

Furthermore, you can adapt its appearance to match your brand. You can stylize it as much as you please, in order to meet your own goals, and that is amazing, because it is a live chat software that adapts to your needs. You can make it truly unique and designed to please your kind of customers.

You can try it risk-free by requesting your demo: https://www.kayako.com/demo-request this is the best way to check if Kayako is what your business needs, and chances are it is the definitive solution.

It sounds like you need a versatile help desk software that can be adapted to your exact needs. You need to bring different customer support service channels, in my opinion, so you can get rid of the least important issues and instead focus on those customers that have problems/issues with some more serious and important matters. You need to decongest your channels.

My suggestion for you is to use Kayako, because it can do exactly what you are looking for. As you specify, you would like to reserve immediate support for emergencies, and that is why, so you can get rid of the other issues by setting up a proper self-service portal, or also known as a Knowledge Base (KB).

Self-service is huge, because you will allow your customers to solve their doubts by themselves, which will save you tons of time and will leave them a positive experience. I really believe it is what you need, because you can turn it into a real complete customer service solution, because you can fill it with as much information as you need. Think of it as a super-charged F.A.Q section that is also smart and fully scalable.

You don't have to buy it right off the bat, because you can try it for free during 14 days. Yes, no string attached, just try it and see if it works for your problem: https://www.kayako.com/free-trial am sure it will, because you can easily adapt its different solutions to meet your needs.

IMO, Kayako offers the best Knowledge Base software in the market, because it is easy to use, it includes several useful features and it is beautiful. It has a solid score in every department.

As it is so simple and easy to use, your customers will be able to solve many questions and issues on their own, which will save you tons of time that you can dedicate to other more important matters. Kayako's KB is so efficient that your customers will love it, and the fact that it can grow as your business does, makes it even better.

It supports different languages (English, Spanish, French, Italian and Japanese), meaning that you can customize it to different demographics. That's an amazing feature, because it will make your customers feel even more satisfied with your customer service.

Kayako's self-service technology is cutting-edge and will send customer satisfaction to new heights, because it allows you to incorporate all the information necessary to bring them the assistance they need.

You can customize almost everything within it, and that includes looks and functions. You can make your help center truly branded, so that your customers can connect with it easily. And it is not hard at all, because again, Kayako has been built with ease of use in mind, because in today's world, you need to move fast and do things with excellence.

You can request your own demo and find out if it is what you are looking for: https://www.kayako.com/demo-request

Don't worry because it is free while you test it. Chances are you will love it, because it makes it super easy to set up your own Knowledge Base and have it running in no time.

There are different types of customers, and they want different types of customer service, and that is why self-service is on the rise, because many of them want a fast solution but they don't want to interact, so a Knowledge Base is the best answer.

It is one of the easiest and most efficient support and communication channels, but of course, you need to choose the right software and set it up properly, because this is how you will send customer satisfaction through the roof.

Kayako offers you a complete Knowledge Base solution that you can customize and personalize. It is fast and complete, because it will educate your costumers properly and answer all of their questions. Furthermore, it will also help you to get more traffic from search engines, from hyper-targeted long-tail keywords, and you can easily tell that it will benefit your business greatly.

You can check it out and even request a 14-day free trial to experience it yourself: https://www.kayako.com/free-trial no tricks, it is completely free and will allow you to test the real power of Kayako and everything it can do to help your business.

Another cool feature is that it can be linked to other solutions such as live chat, social CRM and more. You can manage everything from a single place, which will drive down the time spent on each activity. Furthermore, as you can analyze all the data, it will help you to create a personal approach to each customer.

Finally, take into account that Kayako is serious with self-service technology and that is why they are constantly testing and improving their technology, in order to bring you a better product that will serve your customers in a more efficient and satisfactory way.

You can only do that if you unite your live chat with a Knowledge Base. I don't know how well that would convert, because who use live chat will want to speak with a live agent, but it is up to you. In any case, you can directly link them to a KB to see if they want to solve their problems that way or if they prefer to talk.

Kayako can help you to accomplish that, because it makes it easy for different channels to work together, thanks to its multi-channel technology. You can request a demo and see if it does the trick for you: https://www.kayako.com/demo-request

I'm sure that it will, because its live chat software is amongst the best in the market, because it is versatile, powerful, highly customizable and efficient. Furthermore, you can integrate tons of automations to make your work much easier and even effortless.

It also allows you to visualize your customer journey and check their records to bring context to any conversation in the right moment. You can easily import all the data you need thanks to the tons of integrations you will have at your disposal. This is the beauty of Kayako.

Finally, if you ever need help, then you can always reach out the customer support team at Kayako. They will be ready to help you, and in your case that you need to customize it, they will be ready to guide you and solve any problems you may find in the making.

This is one of the most serious flaws with ZenDesk, and unfortunately, there is little you can do about it, other than opting for a better and more complete solution. I will share with you a customer support software that can do exactly what you are looking for, and therefore, learn why Kayako is a good ZenDesk alternative.

Thanks to Kayako you can handle tickets involving more than one customer (and from different channels) with ease. You will not have to rely on extra tools, because you will be able to handle everything from a single place, saving you a significant amount of time and resources.

You are right when you say that ZenDesk might not be able to help you when there is a dispute between customers and staff members. It'd be a mess to handle, it'd be a headache! Fortunately, with Kayako you can make this workflow very smooth and even effortless, because thanks to its technology, you can handle multi-customer support tickets, check their history (you can check everything they have said and done in the past) to quickly bring context and identify the channels of origin.

All in all, Kayako is a better fit for what you want to accomplish. I recommend you to check it out and request a demo, which is free by the way, so you can see if it is what you need, but I can tell you from now that you will love it. Guaranteed.

I'm pretty sure that you will have an easier time setting it up with a more versatile and modern customer support software like Kayako. This is one of the areas where Intercom falls short: it is hard to customize and adapt to this kind of specific needs. On the other hand, Kayako makes find much easier, because you can also contact their team and get support.

I invite you to claim your free demo and test it yourself, because I'm sure that it will suffice all of your needs: https://www.kayako.com/demo-request

It is also perfect for a small startup like yours, because you can keep costs down thanks to its reasonable pricing. It includes many features, and yet, it remains affordable. Furthermore, it will grow along with you. When you startup finally starting shooting through the roof to reach new heights, Kayako will be with you. Guaranteed.

Kayako can help you with your idea, no worries, and it is ideal for your startup. It also offers the support channels you are looking for, and even more, because you can also work with their social CRM, live chat, shared inbox and more.

All in all, it is a good alternative to what you are doing, and as you can test it for free, I'd give it a go if I were you, because it could be the final solution to all of your problems.

I have a recommendation which is perfect for your early-stage startup, because many like yours are using it, and it is Kayako. It is a help desk software that includes live chat, and worry not, because the pricing is modest and you won't have problems like with Intercom, don't worry. You can try it risk-free for 14 days, I'm not kidding, just click this link and claim your trial: https://www.kayako.com/free-trial

It's been created thinking about the different businesses that exist, including early-stage startups. Therefore, it is fully customizable and ready to be scaled as you grow. It is a help desk solution you can use right now and as you grow, as simple and powerful as that.

It is very easy to use, because its main aim is to make customer support effortless, and therefore, anyone in your customer support team will be able to operate it without problems. Its power resides in its versatility and practicality.

Its interface is simple, as you request, yet loaded with many useful features that make it more than just another live chat software. It brings you the power to make every conversation personal, and therefore, connect better with your customer. How so? Because you can track their history of actions in your website (and in other channels), and of course, also check it quickly.

I'm sure that Kayako will help you greatly. It will allow you to offer an amazing customer service experience that will pay off greatly, because your customers will become more loyal and they will be sincerely satisfied. That's what you need to keep growing, so I wish you the best!

You nailed it with this post, thanks for sharing. Live chat works very well, but you need to learn how to use it optimally, otherwise, it will be a waste of time and resources, and no business can allow that. No one. Never.

However, it all starts with having the right live chat software, or even better, a complete help desk solution that includes an excellent live chat function, so you can take care of everything customer service includes in a fast and efficient way.

If you combine these great tips with the right software, then only wonderful things will happen! Well, what software is the best, or even better, what help desk software is the right pick? Every business is different, and therefore, they will differ in their needs and goals. But there is a solution that will fit most of them and it is Kayako.

It brings you all the tools necessary to win this battle, because it's been built to meet the needs and demands of modern customers. You will leave an excellent impression, which will help you to build a solid reputation and to make your brand stronger, and of course, obtain an engaged and loyal following. What else could you ask for?

Kayako allows you to try their software for free during 14 days, and you can even request a demo right here: https://www.kayako.com/demo-request it is totally free and will allow you to experience all the power and versatility that only Kayako can offer you!

You will love their live chat, because it is fast, customizable and allows you to check all the actions of your customers, and even check what they did in other channels, so you can personalize the interaction from the very beginning!

Great ideas, thank you for sharing this post. Many beginners - and even advanced players in the e-commerce world - will find these tips useful and/or refreshing.

I like how you talk about the importance of social media reviews. Humans are social, the world social and business is social, so it is logical to exploit that aspect. To the max.

If you enjoy of a solid reputation in social media, then you can bet on it that you will generate trust. People like to see social proof, and the more solid it is, the better. Period. Fortunately, thanks to modern customer service software solutions, you can make this task much easier.

You need an efficient solution that allows you to engage with your customers and fans, and at the same time, take care of the different aspects of customer support service both in-site and off-site. In short, you need Kayako, the ultime help desk software for your business. And do you want to know what makes it even better? You can try it for free during 14 days, to see if it works for your business or not, just click this link: https://www.kayako.com/free-trial

It works very well for e-commerce, and they even have an specialized solution for online shops. They understand the challenges that they face, so Kayako brings you all the tools you need to defeat them and conquer your niche!

Without any doubts, if you are looking to increase your e-commerce sales, then these ideas along with a powerful customer support software are everything you need to take your online shop to the next level.

It is great you are looking for alternative, so you can compare and finally pick the software solution that truly delivers what your business needs. You're taking a smart decision, congrats!

Now. Taking into account that you want an alternative to Zendesk, especially regarding their live chat software, I think you are looking for all-in-one solution, you know, something that allows you to provide customer service through all the channels. That's great, because there is one alternative in the market that delivers it and offers the best live chat software in the market, and it is Kayako.

It will be the perfect match for your type of business, because it can be adapted to meet the needs of your small footwear online shop. It will allow you to receive support tickets, live chat with your customers, attend their requests from social media and email, all from one single place. The workflow will be smoother than ever before. Guaranteed.

Kayako has a competitive pricing, is minimal, fully customizable and will make your customer service excellent while keeping things effortless for you. You can try it for free during 14 days to find out if it is what you need: https://www.kayako.com/free-trial

Furthermore, you can always contact the team at Kayako and they will be more than eager to help you with anything you might need while setting up the software. It is equipped with all the tools you need to run a successful help center that will boost customer satisfaction and loyalty, so, you should give it a try!

You are right when you said that, for a long time, companies have considered customer support a cost rather than an effective way to drive more revenue. But things have changed. A lot.

Times change. The way we used to do business has evolved radically since the last few years, and yes, it also includes customer support. Thanks to technology, it is possible to make it effortless and also a driver of revenue for our business, it is therefore a smart investment, because it allows you to protect your reputation, boost customer satisfaction and loyalty, and ultimately, generate more profits. Amazing.

This is the reason why every single company needs a proper customer support software that is up to the level of what the modern customer demands. Treat them right and you will open the doors of heaven, treat them poorly and you will open the gates of hell.... yes, and I'm not kidding. It is real.

As real as the fact that, if you are currently struggling with customer support, because it is consuming way too much time and resources, and the control is escaping out of your hands, you have got to solve it now. You cannot wait. Fortunately, the solution for your problem has one name: Kayako.

Live chat for immediate support and driving more sales. Social CRM software for managing social media requests and conversations like a pro in no time. A self-service portal for the customers who want support but don't want to speak. A cutting-edge ticketing system and inbox manager... everything in one single place. Effortless and smooth, that is how you will feel once you try Kayako.

Words mean nothing without evidence, you know it. That is why you can take a FREE trial with Kayako and prove that everything I've said is true. Try it free of cost for 14 days to make customer support effortless and amazing driver of sales: https://www.kayako.com/free-trial

I have a solid pick for you: Kayako. Its social CRM software solution is amongst the best in the market, because it is easy to use, powerful, versatile and designed to meet the needs of modern business and customer service support. Do you know what makes it even better? You can a demo totally free by clicking here: https://www.kayako.com/demo-request

This modern and powerful social CRM solution allows you to handle your social media channels with ease and efficiency, so you can get more results using less time and resources. Your customer service support team will love it, because it will allow them to handle multi-channel conversations without problems, understand the context of the customer, route conversations easily to other members and more!

Kayako designed this software with customer satisfaction in mind, and hence, you will have an easy time making your customers feel totally satisfied, and therefore, they will become loyal fans and promoters who will defend your brand and boost your reputation.

As it is easy to use, and along the many useful features that it comes with, your team will be able to do more in less time, and therefore, you will boost the productivity of your company. Your customers will be more satisfied and you will save lots of time and resources... what can be better than that?

Don't wait more and request your demo today, because I'm sure that you will love what Kayako can do for your business!

It looks like a solid choice, and this is what makes this market beautiful, because the great variety of live chat solutions allows users to pick the one that better suits their needs and goals. In that regard, I invite you, the one who is reading this, to check out Kayako and claim your free 14-day trial: https://www.kayako.com/free-trial

There are key features that make Kayako's live chat the best choice for your business:

• You get superpowers, because you will be able to read between the lines and understand your customer, because you can check all of their activity with no limitations. This is huge, because this way you can personalize the conversation and experience to the degree of perfection. You can bet on it that your customers will love this, and yes, this will make them more loyal to your brand
• Thanks to the superpower of reading between the lines, you will be able to close more deals. Additionally, as you can easily route the conversations and requests to other members of your company, you can make the process agile and super-efficient
• A beautiful and modern design that you can customize as much as you need, because you need a live chat that matches the identity and essence of your brand. Kayako makes it easy for you, so you can make live chat efficient and beautiful at the same time

Finally, you can also integrate it with all the other solutions by Kayako that will allow you to handle every single aspect of customer support. Don't wait more and give it a try, because after all, you can try it completely free for 14 days!

You also need a proper social CRM software solution to handle the customer service aspect of it. Because it is normal for social media users to use Facebook or Twitter to ask about your products/service or ask for help. However, managing all of these requests and conversations independently is a really hard and time-consuming task.

Kayako offers you the perfect way to handle social media, that is why it is preferred by many businesses, organizations and startups all over the world. You don't have to buy right off the bat, because you can request a demo and see if it fits your business: https://www.kayako.com/demo-request

You can respond to inquiries, start conversations and handle everything social within Kayako. You will save lots of time and you will make your team a lot more efficient thanks to this.

Even if your customer moves between channels, for example from Twitter to Facebook and then to email, Kayako allows you to keep track of it without problems, and therefore, you can continue the conversation without issues. If you want total efficiency, then you need Kayako in your company.

Thanks to Kayako you will convert your customers into loyal clients and promoters who will recommend your business and defend you in social media. You will boost customer satisfaction, and consequently, your reputation will grow stronger, which is vital nowadays.

Hey, this article is pretty concise, because it shows the power of social CRM in a clear and straightforward way, thanks for sharing it!

To add to your article: investing a proper social CRM software is the best way to drive even more benefits to your business. Fortunately, Kayako offers the best solution in the market and you can even request a personalized demo to see what it can do for you. Claim your FREE demo right here: https://www.kayako.com/demo-request

But why is Kayako different to to the other social CRM software solutions in the market?

What things set it apart from the competition?

It's been engineered to make customer support through social media as easy and effortless as possible. Unlike other software that make it a real mess, Kayako simplifies EVERYTHING, so you can handle all the requests and conversations as easily as email. If you are tired of wasting your precious time, then this is the solution your business needs.

It comes with all the features necessary to communicate and engage with your customers. If you want to grow your brand and make your business more successful, then you need to turn your customers into loyal fans and promoters, and Kayako makes its possible for you with its easy-to-use and powerful social CRM software.

Multi-channel conversations will never be a problem. Kayako unites all of them in one single interface, so you can answer to all the requests and conversations like a pro: always on time and with extreme efficiency. It creates a single view, so it doesn't matter if your customer goes from a channel to another, you will always keep track of what's going on.

Also, you need to know that you can integrate automation in Kayako, so you keep the workflow as smooth and effortless as possible.

Make your customers LOVE you with Kayako. Try the demo and experience the difference! ;)

As you are open to suggestions, I would recommend you to check out what Kayako offers. It is exactly what you are looking for, because it comes with all the features you need to supply an amazing customer service support experience.

What makes it even better, you can give it a try for 14 days for free. You can claim your trial here: https://www.kayako.com/free-trial. I recommend you to try it, to see if it is what your business needs, but I'm more than sure that it will meet all of your expectations!

I read below that you are a one-man shop, which makes Kayako even better for you, because you can handle all of the requests from your customers with ease and efficiency. I know that customer support can be very frustrating and time-consuming when you are a one-man operation, but thanks to the highly-efficient system of Kayako, you can handle it all like a pro.

You can track conversations in social media, email, live chat and help center tickets. It is an all-inclusive solution, and as you will be the only one operating it, you will save a lot of time, because everything will be in one single place from where you can respond.

Another cool feature of Kayako is that it allows you to track the history of your customers, which is very useful when addressing certain requests, or if you want to take personalization to the next level.

With Kayako you won't feel stressed or frustrated, to the contrary, it makes customer support a smooth and dynamic experience, because this is what your business needs to grow!

Finally, you can also set up specific and automatic notifications for repetitive situations, and you can also create shortcuts to deal better with repetitive tasks that only consume your time.

It is great how much this industry is growing, and how new options appear in the market. Competition is always good and it is the motor of innovation... so sweet!

For anyone reading this, not all online chat services are created equal. Like everything, some options are better than others, but you are the one to judge it. That is why Kayako invites you to test their ultimate help desk software solution for free. Claim your 14-day free trial right now clicking this link: https://www.kayako.com/free-trial

But what makes Kayako different or better than other options in the market? I will explain it all to you, just keep reading.

First and most important: it makes customer support effortless and efficient. You will never more have to waste a lot of your precious time attending requests and conversations, because Kayako makes everything smooth and easy for you to handle.

The live chat brings your customers a pleasant and comfortable experience: it feels like they were texting their friends, and thanks to the attractive interface, they will be impressed from the first moment they write.

It also allows your agents to check the history of every customer, to provide an even better experience, because personalization is the rule nowadays. Profit from it, because Kayako makes it easy for you.

Your customers can start a conversation whenever they want, even if you are not online, so you can get back to them as soon as possible. Also, you can integrate automation, to make the process even more efficient.

Finally, it comes with several customization options, so you can adapt the live chat software to the goals and needs of your business.

Excellent article, thanks for sharing it.

Of course, there is always room for improvement and customer success is not the exception. All businesses in these modern times need to strive for excellence for a competitive edge, and your article nails it.

"Rules are made to be broken" - a bold statement, but it is true. Innovation is a must, and in the customer success department, it can take you to the next level, something that your customers will be grateful for. Because it is essential for providing a better service, and yes, it is also key for your business growth. It is something that many companies, regardless of their industry, are beginning to note: Customer Success is a must, not an option.

As you point out, every single customer is different. Therefore, it is important to understand them, and even better if you have tracked their history: things they have done and things they have said.

That is why it is essential to equip your website with a help desk software that allows you to do so. I'm sure you must have heard of Kayako, which in my opinion, is the best solution out there. To make it even better, you can get a 100% free 14-day trial by visiting the following link: https://www.kayako.com/free-trial so you can try it without risking anything. It is totally free.

Technology is essential for innovation, and it is what is needed to make Customer Success even more successful. To expand you need to retain your client base, you are right on it, and that is why it is essential to invest in Customer Success, because it is what will allow you to understand your clients better and engage them in the right way.

As you are open to suggestions, I recommend you to check out Kayako's live chat software solution.

Kayako is perfect for your objectives, because it's been especially designed to provide reliable customer service support and aid you in closing more sales.

It shows you who your customers is and what actions they have done in the past, so you can personalize the experience and make them feel more comfortable, something that plays a vital role in generating more conversions. People always look to feel special, and in the online business realm, it is not any different. You must exploit it to your benefit.

If you like what you've read so far now, then you can request a demo so you can test it yourself and experience the difference: https://www.kayako.com/demo-request

Another important element to note: it has been designed for customers. It makes them feel comfortable, giving you extra points, and if you pair it with reliable help from your live chat agents, then you will make your customers very happy, and yes, you will also close more sales.

You can also integrate automation for an even better customer support service. You can collaborate with different members of your team, so the real experts can sort out the requests/conversations and make your customers truly happy and satisfied.

Furthermore, you can customize the live chat to your brand, which means you can change the colors, appearance and anything else you need to make it shine.

All in all, you won't lose a thing by requesting the free demo. Just try it and see why Kayako is what your business needs.

You are looking for a solid and all-inclusive solution like Kayako. You can request a demo here: https://www.kayako.com/demo-request and you are going to love it, because it can be adapted to the needs of your business.

Their live chat software is easy to customized, and yes, you can add your logo and take care of the colors, so they go along with the vibe and image of your brand.

Kayako allows your customers to only talk to your team, so you can rest assured that it will run very well and meet your needs. Furthermore, you can always talk with Kayako in case you need some kind of special adaptation, because they are ready to help you to adapt the software to your needs.

Another key advantage is that it does not lag, so your customers won't complaint about it. Kayako does a great job at keeping the conversation smooth, fast and free of obstacles. They will love your customer support service, because you will have the best help desk software in the market along with a talented team of yours.

All in all, I invite you to check what they offer and see if it is what you are looking for. However, don't forget to talk with them in case you need help, because they can assist you.

You can also use a software that allows you to manage all the aspects of customer support, and that includes routing customer support tickets to the most appropriate persons in your team.

This is where the battle begins: what software to use? There is a wide myriad of options in the market, so it can be tricky to choose one, but worry not, because I can recommend you one in specific and it is Kayako. But why? Because they have a strong presence in the industry, several years of experience and solid products for customer support service.

I believe that you can connect the great tips in that article with the software solutions of Kayako for a smooth and practical solution.

Customer support is such an important area in any business, and these tips are great, because saving even only a few seconds can make a huge difference, especially the bigger your company is.

Using autoresponders is a great hack to save time, and depending on how you set it up, you can end up saving even more than 30 seconds, but as I can see, that mark is only an average.

Sending proactive notices is another magnificent way to save time, because you will make things clear right off the bat, and therefore, avoid answering questions or inquiries that you could have solved with a timely-sent proactive notice.

Finally, sending automatic follow-ups on the status of a ticket, so you can check if the customers found the solution to their problem, is another way to save time and make your customer support service smooth and easy.

I also believe that add a customer support tool can be of great help, because you need a software capable of automating processes and making it easy for your team to serve your customers.

Intercom is good, but it has some serious flaws: the load times from page to page is slow and setting up automated emails, you will find that it is a real challenge to do it. It is also worth it to consider that it is hard to send manual messages and the cost will increase considerably as your contact volume grows.

Finally, regarding the cons, it is important to mention that the analytics need some serious attention, because they don't work properly, and if you can't track, then you can't find out what's working and what's not.

That is why this article on the 13 best Intercom alternatives is spot on, because it allows people to explore other options in the market that do better than it in key departments, be it load speed, automation, etc.

For example, Kayako is a great alternative to Intercom, because it is very fast, it is easy to customize, it has excellent automation features and it can adapt to the needs of any business, so it is an excellent option. I like Kayako because it has been engineered to make things run as smoothly as possible, so your customer support team can assist your customers as soon as possible. Furthermore, its tracking is amongst the best in the industry.

Customer Success can make a huge difference in your company, because the absence of it, of such a helpful ideology, will prevent your business from growing, because we are living in different times.

I think that one of the main components in accomplishing the goals of Customer Success is incorporating software that allows you to serve your customers and meet all the requirements of your business. That is why every modern company should invest in Customer Success Software, because it makes things easy, smooth and practical.

I like that this ideology focus on real fact: customers are different than before, they have far more options than years ago and businesses are at higher risk than before, and therefore, customer success must be a priority.

I took the time to read your article, and I'd like to say that I agree on several points.

I like how you included a section dedicated to how to deal with clients when they turn angry and sour. It is easy to commit many mistakes when this happens, but those tips are a strong foundation to know how to react. I think that every company, either big or small, should give that a read and share it with its workers in the customer support department.

It is also good that you remarked how important it is to evolve from 9 to 5 to 24*7, because customer support needs to be active all the time. That is why you need some degree of automation, so you can incorporate canned responses, automatic messages, etc. Kayako is a good solution, in my opinion, and also their self-service help desk, so your customers can get help even if one is online or if they don't want to talk.

Finally, I also like how you put emphasis on how important it is to avoid social media blunders and how to avoid them. All in all, a solid article, thanks for sharing!

> ...and worse yet, no one apparently cares about details, they supposedly just want to stab things and be shocked at the cool ending. Credits.

Well, then...