What are /r/Zendesk's favorite Products & Services?

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Hey u/drojas123, it looks like Zapier has an integration between Volusion and Zendesk that may be worth taking a look at: https://zapier.com/apps/volusion/integrations

If you have any questions regarding the integration you'll want to reach out to them directly.

Hope this helps!

Hey!
try App Reviews Zendesk Integration . It lets you both receive app & game reviews and reply to them right in your Zendesk account.

It also works not only with the App Store reviews, but also Google Play, Mac App Store, Amazon Appstore & Windows Store

Also, there is an automated translation to your language

Check here for more App Reviews Zendesk Integration

TL/DR answer: Help me find other local Zendesk users!

Thorough answer: I am just starting a job as the Knowledge Management Editor with a small (+/-250 employee) company after being part of KM teams for larger companies for many years. The new company is using Zendesk Guide, and I am coming from a world of KANA IQ, KANA Enterprise, and Oracle Service Cloud Knowlege Advanced.

I'm curious to find other Zendesk Guide users at companies in my neck of the woods (Orlando, Florida area). I searched for Zendesk User Groups on the company website, but I seem to have stumbled onto a product page and not the kind of community page I had expected. I also checked for local Meetup.com groups in my area and there are no Zendesk users groups listed there yet. I have had luck finding other professional groups like Wordpress users on that platform.

If necessary, I suppose I can start a local Zendesk Users Group, but I don't want to compete with an existing (and potentially valuable) local resource until I'm certain one doesn't already exist. Is there someone on staff with Zendesk that keeps track of the local and regional user groups that might be able to point me to one that already exists in my area or help me reach out to other local Zendesk customers so we can start helping each other get the most out of Zendesk based on our own unique experiences, insights, and company use cases?

Thanks!

This is one of the most serious flaws with ZenDesk, and unfortunately, there is little you can do about it, other than opting for a better and more complete solution. I will share with you a customer support software that can do exactly what you are looking for, and therefore, learn why Kayako is a good ZenDesk alternative.

Thanks to Kayako you can handle tickets involving more than one customer (and from different channels) with ease. You will not have to rely on extra tools, because you will be able to handle everything from a single place, saving you a significant amount of time and resources.

You are right when you say that ZenDesk might not be able to help you when there is a dispute between customers and staff members. It'd be a mess to handle, it'd be a headache! Fortunately, with Kayako you can make this workflow very smooth and even effortless, because thanks to its technology, you can handle multi-customer support tickets, check their history (you can check everything they have said and done in the past) to quickly bring context and identify the channels of origin.

All in all, Kayako is a better fit for what you want to accomplish. I recommend you to check it out and request a demo, which is free by the way, so you can see if it is what you need, but I can tell you from now that you will love it. Guaranteed.

It is great you are looking for alternative, so you can compare and finally pick the software solution that truly delivers what your business needs. You're taking a smart decision, congrats!

Now. Taking into account that you want an alternative to Zendesk, especially regarding their live chat software, I think you are looking for all-in-one solution, you know, something that allows you to provide customer service through all the channels. That's great, because there is one alternative in the market that delivers it and offers the best live chat software in the market, and it is Kayako.

It will be the perfect match for your type of business, because it can be adapted to meet the needs of your small footwear online shop. It will allow you to receive support tickets, live chat with your customers, attend their requests from social media and email, all from one single place. The workflow will be smoother than ever before. Guaranteed.

Kayako has a competitive pricing, is minimal, fully customizable and will make your customer service excellent while keeping things effortless for you. You can try it for free during 14 days to find out if it is what you need: https://www.kayako.com/free-trial

Furthermore, you can always contact the team at Kayako and they will be more than eager to help you with anything you might need while setting up the software. It is equipped with all the tools you need to run a successful help center that will boost customer satisfaction and loyalty, so, you should give it a try!

We've done it via a 3rd-party tool. It seems to be the only way to create an integration between Zendesk and Tableau. We chose Skyvia (https://skyvia.com/data-integration/analyze-zendesk-with-tableau) that allows us to load Zendesk data in SQL Server and then connect to Tableau. We didn't find a direct way to connect Zendesk with Tableau, but one more step isn't a big problem - Skyvia works fast.