Interesting comparison, helps with making the right choice, indeed.
We're fans of this subject and what gravitates around it, in our team. We wrote an article on the subject and we'd love your opinion:
https://zenkit.com/en/blog/what-is-no-code-a-guide/
There are different types of customers, and they want different types of customer service, and that is why self-service is on the rise, because many of them want a fast solution but they don't want to interact, so a Knowledge Base is the best answer.
It is one of the easiest and most efficient support and communication channels, but of course, you need to choose the right software and set it up properly, because this is how you will send customer satisfaction through the roof.
Kayako offers you a complete Knowledge Base solution that you can customize and personalize. It is fast and complete, because it will educate your costumers properly and answer all of their questions. Furthermore, it will also help you to get more traffic from search engines, from hyper-targeted long-tail keywords, and you can easily tell that it will benefit your business greatly.
You can check it out and even request a 14-day free trial to experience it yourself: https://www.kayako.com/free-trial no tricks, it is completely free and will allow you to test the real power of Kayako and everything it can do to help your business.
Another cool feature is that it can be linked to other solutions such as live chat, social CRM and more. You can manage everything from a single place, which will drive down the time spent on each activity. Furthermore, as you can analyze all the data, it will help you to create a personal approach to each customer.
Finally, take into account that Kayako is serious with self-service technology and that is why they are constantly testing and improving their technology, in order to bring you a better product that will serve your customers in a more efficient and satisfactory way.
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