What are /r/OutsourcingOffshoring's favorite Products & Services?

From 3.5 billion Reddit comments

You nailed it with that article, because it shows the effectiveness of live chat for making your business better and more competitive.

It is an excellent support channel, a must have, but not all businesses use it correctly, nor are using the right one.

How do you make sure that you are using the right live chat solution? It needs to have the following features:

1. It must be intuitive and easy to use for your customers
2. It must be easy to customize, so you can make it match the vibe and essence of your website
3. It must be part of a help desk system and unified with the rest of support channels
4. It must include team collaboration features and make it easy to route conversations
5. It must bring you a precise overview of all the actions and chats of your customers (ideally from other channels and apps as well)
6. It must allow you to automate actions and set up workflows
7. It must bring you precise and insightful reports to measure your performance.

This is what you need to truly enjoy the benefits of live chat for your business. Fortunately, the market has great solutions like Kayako, which incorporate all of these features to offer a superior customer support experience.

You can try it for free and check the different against other options in the market: https://www.kayako.com/free-trial

I hope that helps!