Hey u/rafianzz,

Thanks for asking!

We keep full reservers so you may withdraw at anytime. As your funds are your own, we don’t use your funds for business expenses.

95% of all our funds are stored in cold storage. We also have audits conducted regularly, which you may verify held funds for yourself here.

If you have any more questions feel free to reach us.

Serena from Kraken Support

Hi u/Scuba_Steve_7_7_7 👋🏻,

Can you please share with me how did you try to execute your purchase? 🤔

Our Trade tab, Kraken Pro App and trade.kraken.com would have resulted in just 0.26% in fees, and that's if you are a taker. For maker, i.e. a limit order, that fee would drop to just 0.16% even at our starting tier level. 👀

​

Keep me posted,

Val from Kraken 🐙

Hey u/izvin 👋,

I know what you mean, and our devs are working on a feature that will certainly meet your needs 🙂

By the way, have you given cryptowat.ch a try? It's another service of ours, and it has the option to show your portfolio's performance over time.

Give it a try and let me know if you have any other questions,

Val from Kraken 🐙

Hello u/xFinman,

Thanks for reaching out to us on Reddit!

We do not share information about your account with governments unless we are under a legal obligation to do so. For example, a lawful subpoena, warrant, or court order. See our privacy policy for more details.

Please keep in mind that Kraken is not responsible for determining whether taxes apply to your trades, or for collecting, reporting, withholding, or remitting any taxes arising from any trades.

Countries differ on how cryptocurrency transactions, trades, and holdings are taxed (if at all) and how they view cryptocurrencies in general (e.g. as money, as property, as a commodity, etc). Please consult a local accountant, tax lawyer, and/or government official for advice.

It is the client's responsibility to determine what, if any, taxes apply to the trades completed via our services, and to report and remit the correct tax to the appropriate tax authority.

If you require a record of your balance or trade history, click here for instructions on how to export your data to a CSV-file.

Best,

Sam from Kraken

Hello u/DavidHalsted,

XRP is still available on Kraken but there are some geographic restrictions that may effect your ability to trade XRP.

Please reach out if you have any further details.

Summer from Kraken 🐙

Hi u/Brave_Story_2111,

Thank you for reaching out and sharing the ticket number.

I've escalated the case for you.

><em>Kraken is an exchange service</em>, not a wallet service. We provide clients the ability to deposit funds to our corporate wallet for safekeeping while the funds are being exchanged or used for trading or staking, but we do not provide a personal wallet service.
As with most exchanges, funds sent to deposit addresses are moved to <em>cold storage and hot wallets</em>. Withdrawals are handled by the hot wallet and not the deposit address; the sending address for withdrawals will be different than the deposit address.

The specialist assigned on your case will reach out to you as soon as possible.

Thank you for your patience in the meantime.

Best,

Sam from Kraken

Hi u/Zenith_N,

It's actually cryptowat.ch but it seems that .com address redirects you to the correct one :)

Please stay safe out there!

Best,

Sam from Kraken

Hey, hi there u/dope_snoop,

At the moment, we do not offer any lending products. However, we have a staking program, which goes both on & off-chain. There are some FIAT currency included too.

Every Kraken related update (that includes the launch of new products & new listings) is to be announced on our Social Media Channels and on the Kraken Blog.

We strongly advise everyone to follow & subscribe to our Blog, to avoid misunderstandings or deliberately spread rumors.

Let me know if you have any other questions.

&#x200B;

Val from Kraken.

Hi u/Successful-Mood2273,

We have a youtube video that explains parachain auctions, as well as an educational article.

Best,
Johnny from Kraken

Hello u/Tha-ShadowHunter,

Thank you for reaching out.

The trading fees are actually quite simple.

Depending on your order type (Maker or Taker), the trade fees will start at 0.16% for Maker and 0.26% for Taker trades.

The fees are charged per-trade basis.

Fees are calculated as a percentage of the trade's quote currency volume (by default).

You can also check the exact amount of fees incurred by navigating to your Ledger on the History page and filtering by 'Trade'.

Unless you are using a Stablecoin & FX Pairs or using margin trades, the highest ever trade fees will be 0.26%.

Please review your Ledger and ask us if you have any questions.

Best,

Sam from Kraken

Hi u/Substantial_Car5156,

Sana from Kraken here 👋. I went ahead and escalated your request to our highest priority and asked that you receive an update as soon as possible.

Our Support Team will reach out to you via email as soon as an update is available.

Please let me know if there's anything else I can do to assist you.

Best,

Sana from Kraken 🐙

/u/juskin

The trick is to buy stablecoins and convert them into what you want.

https://www.kraken.com/features/fee-schedule

It's about $26.36 per $1000 for stablecoins vs $32.36 for other cryptocoins. 0.9% vs 1.5%. Or 1.06% vs 1.5% after conversion.

It's not amazing but it's definitely useful as that fee can easily be made back and more on any half assed dip if you're caught flat footed.

Hi u/0DC28,

Thanks for reaching out.

Although there is no option to buy DOGE directly with GBP at this time, you can convert your GBP to USD or EUR on Kraken.

Once you have converted GBP to USD or EUR, you can use those to buy DOGE.

How to Buy Dogecoin (DOGE)

Best,

Sam from Kraken

If you visit the Fee schedule page, you will notice the section that mentions this:

Online Banking purchases via ACH are currently limited to a small percentage of clients, we will soon be making it available to all US residents.

This feature is currently at live test phase and will be available to rest of our US clients in the upcoming weeks.

Best,

Summer from Kraken

Hello u/TheDweadPiwatWobbas,

Thanks for reaching out.

We understand the frustration felt by the community about the ACH delays.

If you visit the Fee schedule page, you will notice the section that mentions this:

>Online Banking purchases via ACH are currently limited to a small percentage of clients, we will soon be making it available to all US residents.

This feature is currently at live test phase and will be available to rest of our US clients in the upcoming weeks.

Best,

Sam from Kraken

Disingenuous to quote the maximum trading fee. There’s actually a scale based on your previous 30 days’ trading volume and whether you’re maker or taker.

https://www.kraken.com/features/fee-schedule

You can find some more information about our api here: https://www.kraken.com/help/api#get-recent-trades. For further assistance on our api, please open a ticket with us, so we can assist you further: https://support.kraken.com/hc/en-us/requests/new?ticket.

I hope it will be BCHN (Bitcoin Cash Node) and NOT Amaurys Bitcoin ABC. ABC plans to fork in a coinbase rule (IFP) that takes 8% of the miner block reward and deposit it directly to an adress they control. That is completely uacceptable.

Also, according to cash.coin.dance, there is 70-80% miner signalling for BCHN, that is NO to ABCs IFP. Also all other node implementations and most businesses (approx. 90%) are against ABCs IFP. Futures price on CoinEx (https://www.coinex.com/mobile/bch-fork) also inficate majority 90% support for BCHN, and only approx. 9-10% for ABCs IFP.

BCHN is also a faster node. It relays transactions faster and it's miner code is slightly faster than ABCs. Lastly, BCHN and the other node implementations are dedicated to voluntary funding and not coercive measures like ABCs IFP.

So, I hope that Kraken will run BCHN as BCH ticker or any other Bitcoin Cash node software that is not ABC. If the ABC chain becomes a viable chain, it should be treated as a new minority chain with a new ticker.

You will have to reset it with VIA Kraken support.

Newbie to crypto suggestion-
I suggest you use Authy from now on and enable multi device in the event you lose your device you can just log into another device but that will put you at risk to get hacked.

Advance suggestion-
Get 2-3 Yubikeys. Reset all your 2FA and have all 2-3 yubikeys with you and all your 2FA accounts to be associated with the 2-3 yubikeys.

Keep one of your keys on your car key, one at home safe, 3rd one at a bank or families house. I would even go as far as using a Virtual Machine to reset all your 2FA accounts and Screenshot all your QR codes and Vercrypt them into a file that way if you lose a key and want replace it. You can do so with out have to reset all your 2FA accounts. Load up the VM, unencrypt the QR codes and add one by one.

https://www.amazon.com/Yubico-YubiKey-USB-Authentication-Security/dp/B07HBD71HL/ref=sr_1_3?crid=3G7W8EY314OEZ&amp;dchild=1&amp;keywords=yubikey&amp;qid=1620175223&amp;sprefix=yubi%2Caps%2C211&amp;sr=8-3

Hey VasaLavTV,

Our friend u/neveradullmoment2 has an excellent suggestion. Cryptowatch, our premium trading platform and app, is great! There are all kinds of advanced charting and trading tools.

Please let me know if you have any questions about it!

- Luna from Kraken 🐙

You can set price alerts with our other app, Cryptowatch! I highly recommend to check it out if you haven't already. It has all kinds of great features that I think you'll really like.

Price alerts aren't available in the Kraken Pro app quite yet, but we are working hard behind the scenes on improving the app as well as building new features. We'll let you know as soon as we have any updates!

- Luna from Kraken 🐙

Hey u/geoholt3,

Thanks for reaching out!
We do not share information about your account with governments unless we are under a legal obligation to do so. For example, a lawful subpoena, warrant, or court order. See our privacy policy for more details..
.
Kraken is not responsible for determining whether taxes apply to your trades, or for collecting, reporting, withholding, or remitting any taxes arising from any trades.
It is the user’s responsibility to determine what, if any, taxes apply to the trades you complete via our services, and to report and remit the correct tax to the appropriate tax authority.
Note that blockchain transactions leave a public and permanent trace and are only pseudo-anonymous. Most governments now have sophisticated blockchain analysis software to help identify tax avoidance, so it is important to do your taxes honestly.
Hope that answers your question!

Cheers,

Dave from 🐙

If you're looking for the most cost-effective route, then it all depends on how much ETH you are looking to purchase. You can take a look at our fee schedule here.

If you use Apple Pay to buy it, it will incur a 1.5% fee on Kraken's end as well as a 3.75%+€0.25 processing fee on the other end.

If you send a wire with Chase bank, you will incur a flat $25 wire fee. You will then have to place a trade order--incurring either a 0.26% taker fee for a market order or a 0.16% maker fee for a limit order. (Keep in mind that you can earn discounts on these fees as your trading volume increases, but this only applies to trades and not instant purchases like the Apple Pay option.)

Now, let's pretend you want to buy 1000 USD worth of ETH and determine the fees:

• Apple Pay - The total fee you'd pay on this amount of ETH is approximately 38 dollars (rounded up to the nearest dollar).
• Chase - You'll have 975 USD left over to buy ETH after paying Chase's $25 fee. On a taker order worth 975, you'd pay $2.60. On a maker order worth 975, you'd pay $1.56. This brings your total fee, at most, to about 28 bucks--clearly cheaper than the first option.

But now let's pretend you want to buy 100 USD worth of ETH:

• Apple Pay - Your total fee would be nearly 4 bucks.
• Chase - You'd have 75 USD after sending the wire. A taker fee would cost you about $0.20, and a maker fee would cost you about $0.12. The max fee would be about $25.20.

As you can see, if you plan on buying a large amount of ETH, it could be more beneficial to do a wire; however, if you plan to buy a small amount, the 'Instant Buy' via Apple Pay option might be the better choice. In the end, it's entirely up to you!

My apologies for the novel I've written, but I hope it helps!
- Luna from Kraken 🐙

If you're looking for the most cost-effective route, then it all depends on how much ETH you are looking to purchase. You can take a look at our fee schedule here.

If you use Apple Pay to buy it, it will incur a 1.5% fee on Kraken's end as well as a 3.75%+€0.25 processing fee on the other end.

If you send a wire with Chase bank, you will incur a flat $25 wire fee. You will then have to place a trade order--incurring either a 0.26% taker fee for a market order or a 0.16% maker fee for a limit order. (Keep in mind that you can earn discounts on these fees as your trading volume increases, but this only applies to trades and not instant purchases like the Apple Pay option.)

Now, let's pretend you want to buy 1000 USD worth of ETH and determine the fees:

• Apple Pay - The total fee you'd pay on this amount of ETH is approximately 38 dollars (rounded up to the nearest dollar).
• Chase - You'll have 975 USD left over to buy ETH after paying Chase's $25 fee. On a taker order worth 975, you'd pay $2.60. On a maker order worth 975, you'd pay $1.56. This brings your total fee, at most, to about 28 bucks--clearly cheaper than the first option.

But now let's pretend you want to buy 100 USD worth of ETH:

• Apple Pay - Your total fee would be nearly 4 bucks.
• Chase - You'd have 75 USD after sending the wire. A taker fee would cost you about $0.20, and a maker fee would cost you about $0.12. The max fee would be about $25.20.

As you can see, if you plan on buying a large amount of ETH, it's more beneficial to do a wire; however, if it is on the smaller side then the instant buy would be the more cost-effective option.

My apologies for the novel I've written, but I hope it helps!

- Luna from Kraken 🐙

If you're looking for the most cost-effective route, then it all depends on how much ETH you are looking to purchase. You can take a look at our fee schedule here.

If you use Apple Pay to buy it, it will incur a 1.5% fee on Kraken's end as well as a 3.75%+€0.25 processing fee on the other end.

If you send a wire with Chase bank, you will incur a flat $25 wire fee. You will then have to place a trade order--incurring either a 0.26% taker fee for a market order or a 0.16% maker fee for a limit order. (Keep in mind that you can earn discounts on these fees as your trading volume increases, but this only applies to trades and not instant purchases like the Apple Pay option.)

Now, let's pretend you want to buy 1000 USD worth of ETH and determine the fees:

• Apple Pay - The total fee you'd pay on this amount of ETH is approximately 38 dollars (rounded up to the nearest dollar).
• Chase - You'll have 975 USD left over to buy ETH after paying Chase's $25 fee. On a taker order worth 975, you'd pay $2.60. On a maker order worth 975, you'd pay $1.56. This brings your total fee, at most, to about 28 bucks--clearly cheaper than the first option.

But now let's pretend you want to buy 100 USD worth of ETH:

• Apple Pay - Your total fee would be nearly 4 bucks.
• Chase - You'd have 75 USD after sending the wire. A taker fee would cost you about $0.20, and a maker fee would cost you about $0.12. The max fee would be about $25.20.

As you can see, if you plan on buying a large amount of ETH, it's more beneficial to do a wire; however, if it is on the smaller side then the instant buy would be the more cost-effective option.

My apologies for the novel I've written, but I hope it helps!

- Luna from Kraken 🐙

If you're looking for the most cost-effective route, then it all depends on how much ETH you are looking to purchase. You can take a look at our fee schedule here.

If you use Apple Pay to buy it, it will incur a 1.5% fee on Kraken's end as well as a 3.75%+€0.25 processing fee on the other end.

If you send a wire with Chase bank, you will incur a flat $25 wire fee. You will then have to place a trade order--incurring either a 0.26% taker fee for a market order or a 0.16% maker fee for a limit order. (Keep in mind that you can earn discounts on these fees as your trading volume increases, but this only applies to trades and not instant purchases like the Apple Pay option.)

Now, let's pretend you want to buy 1000 USD worth of ETH and determine the fees:

• Apple Pay - The total fee you'd pay on this amount of ETH is approximately 38 dollars (rounded up to the nearest dollar).
• Chase - You'll have 975 USD left over to buy ETH after paying Chase's $25 fee. On a taker order worth 975, you'd pay $2.60. On a maker order worth 975, you'd pay $1.56. This brings your total fee, at most, to about 28 bucks--clearly cheaper than the first option.

But now let's pretend you want to buy 100 USD worth of ETH:

• Apple Pay - Your total fee would be nearly 4 bucks.
• Chase - You'd have 75 USD after sending the wire. A taker fee would cost you about $0.20, and a maker fee would cost you about $0.12. The max fee would be about $25.20.

As you can see, if you plan on buying a large amount of ETH, it's more beneficial to do a wire; however, if it is on the smaller side then the instant buy would be the more cost-effective option.

My apologies for the novel I've written, but I hope it helps!

- Luna from Kraken 🐙

If you're looking for the most cost-effective route, then it all depends on how much ETH you are looking to purchase. You can take a look at our fee schedule here.

If you use Apple Pay to buy it, it will incur a 1.5% fee on Kraken's end as well as a 3.75%+€0.25 processing fee on the other end.

If you send a wire with Chase bank, you will incur a flat $25 wire fee. You will then have to place a trade order--incurring either a 0.26% taker fee for a market order or a 0.16% maker fee for a limit order. (Keep in mind that you can earn discounts on these fees as your trading volume increases, but this only applies to trades and not instant purchases like the Apple Pay option.)

Now, let's pretend you want to buy 1000 USD worth of ETH and determine the fees:

• Apple Pay - The total fee you'd pay on this amount of ETH is approximately 38 dollars (rounded up to the nearest dollar).
• Chase - You'll have 975 USD left over to buy ETH after paying Chase's $25 fee. On a taker order worth 975, you'd pay $2.60. On a maker order worth 975, you'd pay $1.56. This brings your total fee, at most, to about 28 bucks--clearly cheaper than the first option.

But now let's pretend you want to buy 100 USD worth of ETH:

• Apple Pay - Your total fee would be nearly 4 bucks.
• Chase - You'd have 75 USD after sending the wire. A taker fee would cost you about $0.20, and a maker fee would cost you about $0.12. The max fee would be about $25.20.

As you can see, if you plan on buying a large amount of ETH, it's more beneficial to do a wire; however, if it is on the smaller side then the instant buy would be the more cost-effective option.

My apologies for the novel I've written, but I hope it helps!

- Luna from Kraken 🐙

Hi, u/TattooedPolitician,

You have the right idea. We absolutely take extensive security measures and precautions to protect all of the assets stored on Kraken. You can check out our security page to read more about this.

As for the part about keeping full reserves: Remember the Great Depression when everyone tried to withdraw their money at once, but the banks didn't have their money? In the event that everyone who uses Kraken wanted to withdraw their cryptocurrency at once, they would be able to do so because we have all the money unlike most banks who only keep fractional reserves.

I hope that helps a bit, but please let me know if you have any other questions!

- Luna from Kraken 🐙

Hey u/No-Management8006,

It is not on the mobile app. Please try signing in to your account through our website and check the funding tab there, as per the support article above.

Cheers,
Dray from Kraken

Hey u/Organic-Sandwich-211,

Tether (USDT) is a stablecoin that is tied to the U.S. dollar. You do not receive profits or rewards from holding USDT in your Kraken account.

Check out our Tether Beginner's Guide and let me know if you have any further questions!

Happy holidays,

Luna from Kraken 🐙

Hey u/reytr0,

Yes, what you mentioned is entirely possible; however, you can actually sell EUR for USD using the EUR/USD trading pair instead, saving you an extra step as well as trading fees. The fee for placing a sell order on EUR/USD would start at 0.2% depending on your 30-day trading volume.

(Note that this type of trade is not available to clients based in the United States, but you mentioned you reside in a European Country, so it should be available to you!)

Please let me know if you have any further questions!

Dave from Kraken

Hello u/MeetingFearless3875,

Thanks for sharing your experience with us and other folks here.

At Kraken, security is above everything. That being said, our number one objective is safeguarding your funds and your privacy.

I'm unable to discuss any details with you through this platform due to privacy concerns. Please provide us with your ticket number, I will look into it and assist further via the ticket.

Best,

Orang from 🐙

Hi u/Alexpik777 👋🏻,

If you have a few emails in mind that you might have used to register your personal \ business account with us, you might use our Recover Username page and gain access to your account. 🙂

If you have no luck with my suggestion above, please contact our support team via live chat for further assistance.

Let me know if you have any other questions,

Val 🐙

shiba !!!

Servus, u/Freude_am_Fahren 😉,

We have rolled out an update to all users, and login to the Kraken Pro App now happens via username.

If you feel unsure and want to be on the safe side, you may access the Kraken Website, where we have links that will take you to the our official apps.

Happy (mobile) Krakening,

Val 🐙

Hey u/Twerkin_On_A_Gerkin,

Our fee schedule is transparent and details the differing fees per platform here.
For lower trading fees I would suggest using our Pro order form available on the “Trade” tab, trade.kraken.com and Kraken Pro mobile app.

Hope that helps.

Summer from Kraken 🐙

Limit Vs Stop Loss Limit Buy Orders.

When placing a buy order, I understand that the difference between a Limit order and a Stop Loss Limit order is that the SLL order lets one enter a stop price so that when that is reached it will trigger the purchase/limit order when the limit is reached. I don't understand the benefit of one over the other. The main thing is to ensure the crypto is bought at a certain price eg £1,000.

Won't both the Limit and the Stop Loss Limit achieve the objective of buying at the limit price of £1,000? Is there some other difference? Disparity in fees?

Would be grateful for an explanation.

A Limit Order lets you buy or sell at a fixed price that you determine.

Stop Loss Limit Order- a limit order will trigger when the stop price is reached.

https://www.kraken.com/en-us/features/fee-schedule/#futures

Hi 👋 again u/MrDominoSugar,

Indeed, you're correct on both counts.

I must add though, that that blockchain transactions leave a public and permanent trace and are only pseudo-anonymous, meaning that most governments now have sophisticated blockchain analysis software to help identify tax avoidance for example.

So again, we wouldn't and do not share information about your account with governments unless we are under a legal obligation to do so. You can check out our privacy policy for more details.

Best,

Dave

Hi u/upCalifornia 👋

It's Pluto from Kraken. Yes, fees for Kraken Pro app and Kraken terminal are same. Feel free to check out our Support article for more information on this.

If there's anything else you need assistance with, feel free to reach out to our 24/7 Live Support.

Have a great day,
Pluto from Kraken 🐙

Hey, hi there 👋🏻,

Thank you for staking with us 🤓

Have in mind, that we're working on adding more of our staking functionalities to our App line-up.📱These will be published with a future update of ours.

Meanwhile you can check your rewards on our website under the Earn Tab.

Let us know if you have any other questions,

Kraken 🐙

Hi u/methuselah,

Thanks for reaching out!

>!I believe fees are lower in Pro - is this correct?!<
Yes, totally correct! Please visit here to see the differences of between Kraken app vs Pro app app.

>!are both apps simply different ways to see (and interact with) my account or are they separate from each other (so I’d have to fund them separately)?!<

If you use the same Kraken account for both app, it will be the same for both app.

Hope this helps to clarify, feel free to ping me if you have any concerns.

Best,

Orange from Kraken

For me it was around 2 days plus the time I was unaware it was on hold until I actually contacted them and they informed me.

Expect radio silence as soon as you submit the photo.

Unfortunately, from whay I gathered from this subreddit and Trust PilotTrust Pilot , there is no guaranteed when they will release the funds..

We don't even know if they are satisfied with the submitted photo.

Mine was rejected three times, and suddenly I received the approved email...

Quick question - if I use cryptowat.ch to trade will I be charged the fees for Kraken or Kraken Pro? Also, when will you add support for the crypto.com exchange?

Thanks, yes I like the pie-chart view ... it would just be useful to be able to see both bought and staked coins and their values in the same place. As an investor, I want to see how much money I have tied up; where it is; and how it is doing in terms of RoI.

I'll try cryptowat.ch, thanks

Hi u/hilawe,

Although OCO (one cancels the other) orders are not currently available, the good news is we are currently testing it and hope to deploy it some time in the future.

Any updates on this order type will be communicated via email, blog,
and/or our Twitter feed.

As an alternative, if you have the funds available in your account, you can
create 2 separate orders, one for a stop loss and one for a take profit order. Please
note that if one executes, the other will not cancel so you may consider
setting up alerts on Cryptowatch to help you in keeping track of your order fills.

Best,
Johnny from Kraken

Hi u/ChinmayBhosale,

Device confirmation is stored in browser cookies, it's not a VPN issue. You need to enable cookies, or stop using an incognito window, if you want your device approval saved.

At the time we released device confirmation emails, we saw that 60% of clients who fell victim to phishing attacks could’ve prevented such with this feature. Hence we took this action for the greatest good for those coming into the space.

We are also working on a ‘device whitelist’ feature, that would allow such functionality requested. We do not have an ETA to share at this time.

I would also like to note that trading via a third-party charting service via API (like Cryptowatch) would allow you to stay logged in for longer periods of time with less security risk. Additionally there is the ability for SMS alerts, though my favorite is their low resource desktop app that allows you to build your own visualization of real time order placement.

Best,
Johnny from Kraken

Hi u/AsheJuniusWriter,

Thank you for your suggestions!

You can also use Cryptowatch. Cryptowatch is currently building technical analysis alerts across the TA library and are planing a release soon.

- Serena from Kraken Support

Sam,

Help me out here.... So the desktop version seems to be more limited to me than the browser version @ cryptowat.ch/charts/ urls, which seems to be an EXACT clone of trade.kraken url? I literally can see no difference, other than the header, so just wondering what I am missing here. (i get the reason for desktop) Thanks!

Hi u/metamucilhelpsmepoo,

At Kraken, we keep full reserves so that you can always withdraw immediately on demand.

The issue is related to the large number of pending withdrawals which might be due to the upcoming hardfork.

Thank you for your understanding.

Best,

Sam from Kraken

Hey u/PensoGlife 👋🏻,

Thank you for coming back at me.

When you head to the Buy Crypto option on our website, you get a dropdown with the cryptoassets available and then another one, called "Pay with". When you click on it, you should be able to see an option to add a new debit / credit card. Can you please try tha outt?

If it's still not working, please DM me your Public Account ID so I can have a quick look at it.

Val 🐙

Hello u/Jebber808,

Have you tried to clear your cache and cookies and try from another browser, usually that does the trick. If not, create a ticket and one of our speciliasts will be able to look into it for you.

Summer from Kraken 🐙

Hello u/RedditLuurker, 👋

Thanks for reaching out.

We do not share information about your account with governments unless we are under a legal obligation to do so. For example, a lawful subpoena, warrant, or court order. See our privacy policy for more details.

Kraken is not responsible for determining whether taxes apply to your trades, or for collecting, reporting, withholding, or remitting any taxes arising from any trades.

It is the user's responsibility to determine what, if any, taxes apply to the trades you complete via our services, and to report and remit the correct tax to the appropriate tax authority.

Note that blockchain transactions leave a public and permanent trace and are only pseudo-anonymous. Most governments now have sophisticated blockchain analysis software to help identify tax avoidance, so it is important to do your taxes honestly.

Hope this helps.

Best,

Orange from 🐙

Did you hear back from them? I also made this mistake today as felt that i was sending to Matic network (https://www.kraken.com/u/funding/deposit?asset=MATIC).

Annoying i can see it on Polyscan so i know its there but as they have my private keys i cant get to it.

This seems to be a common mistake.

I also did this just now with quite a lot of Matic. There was on indication on this page (https://www.kraken.com/u/funding/deposit?asset=MATIC) that it was on the ERC20 standard and if fact it says POLYGON ADDRESS which is totally misleading.

That was a lot of money i sent and find it ridiculous that there are two different funding pages (that i later found out). This could easily be resolved by opening a Metamask wallet, importing the private keys and Matic network and sending it back. I hope that someone at Kraken would take the 5 minutes this process would take...

Also, does anyone know, if Kraken adds Matic to their trading system, will my Matic be there in my wallet?

Hi u/bravo102,

Thank you for asking the hypothetical question.

As a U.S. client, it is your responsibility to understand the requirements to qualify as an ECP under U.S. law. If you have any questions about whether you qualify as an ECP, you should consult your legal advisor.

Under the Terms of Service, you or the institution you represent is required to provide accurate and truthful information and promptly update your or its Kraken Account information. If you self-certify as an ECP and your status changes, or you certify on behalf of your institution and its status changes, you or your institution must notify Kraken promptly.
Please note: Your self-certification will be subject to review. If in our due diligence we require more information from you to verify your status as an ECP, we will email you with further questions.

Best,

Sam from Kraken

Hi u/Noon_Specialist,

>tiny fractions of various cryptocurrencies

This is called "dust", which may happen when the tiny fractions are left not withdrawn or sold fully during the trade.

Unfortunately, at this moment, we do not offer a feature where you can convert dust balances, but we are working on one.

To minimize the chance of ending up with dust balances, they can consider using the 100% button on Kraken Terminal or the Kraken pro app.

Another option you may consider is to trade one of your cryptocurrencies to the cryptocurrency you have the dust balance in. Then, you can trade the total amount of it to the cryptocurrency you wish. The minimum order sizes will let you know about the amounts. Also, take into account the Fee schedule.

You can also make use of the Buy Crypto widget where the minimum order size is 1$.

Best,
Christian from Kraken

Hi u/Nenucolandio,

Unfortunately, at this moment, we do not offer a feature where you can convert dust balances, but we are working on one.
To minimize the chance of ending up with dust balances, you can consider using the 100% button on Kraken Terminal or the Kraken Pro app.
Another option you may consider is to trade one of your currencies/cryptocurrencies to the cryptocurrency you have the dust balance in. Then, you can trade the total amount of it to the cryptocurrency you wish. The minimum order sizes will let you know about the amounts. Also, take into account the Fee Schedule.
You can also make use of the Buy Crypto widget where the minimum order size is 1$.
Let me know if this helps!

Have a great day 🤙

~Sana from Kraken 🐙

Hi u/cabtheman,

Outside of our parachain slot auctions article, we have no other material to share at this moment. Please keep an eye out on our blog for any new upcoming announcements!

Best,
Johnny from Kraken

Hi u/Thomah1337,

Thanks for contacting us.

• You can only request a password reset once every 8-12 hours, this link will expire after 2 hours.
• Make sure you have entered the correct username and email address. To double-check both, request a Username reminder.
• Remember to use your Master Key if you have one enabled.
• If you have multiple Kraken accounts associated with a single email address, be sure to include the plus sign (+) tag that you would have had to use to create it.
• Note: If multiple username requests or password resets have been done consecutively, it can cause issues with email delivery. Please wait a few hours before attempting again.

If this time frame passed, and you still can't sign in, please let us know!

Best,

- Serena from Kraken Support

Hiya,

You need to click on CAD instead of a Coin.

As you fund the CAD fiat then once it is deposited - pretty quick to arrive. Then you can BUY the coin of your choice.

https://www.kraken.com/u/funding/deposit?asset=CAD

Hi u/Chelzer,

Kraken's fees are very competitive. We charge a fee when your order is executed (matched with another client's order). The fee ranges from 0% to 0.26% of the total cost (value) of your order and depends on the following: -The currency pair that is being traded -Your 30-day trading volume (in USD) -Whether your order is maker or taker

To see how trading fees work on Kraken visit this link: https://support.kraken.com/hc/en-us/articles/201893638-How-trading-fees-work-on-Kraken

See our full trading fee schedule by clicking here: https://www.kraken.com/en-us/features/fee-schedule

Don't hesitate to reach out to me directly if you still have questions. You can also reach a Trading Specialist by contacting our support.kraken.com page.

Happy Trading! Sana from Kraken 🐙

I don't know... I always go to https://www.kraken.com/, login with 2FA, and then go to "Staking" page, click "Stake" buttom for DOT, click "75%" buttom and click ""/stake buttom again, and then start from here they ask me 2FA, I enter the 2FA exactly the same way in my Authentication app for Kraken but it just keep saying " Permission denied..."

Hey u/spicy_elevator,

https://www.kraken.com/en-us/features/margin-trading

Here's an article explaining how it works in detail. I do agree with u/RickCroissant in some ways though. Margin can be extremely volatile, a good rule of thumb is to not get anywhere near overextending yourself when first starting out. I really would recommend watching plenty of youtube videos from multiple perspectives before going all out.

Best,

-Leo from Kraken.

So after being told that in order to use my actual bank account, I would need to use Etana.

Etana got setup this week after giving my ticket to Kraken.

Afterwards I find out that Etana will only accept wire transfers..... I could have been wiring money to Kraken the WHOLE TIME.

Why are we being led to believe we can do it from our bank accounts?

https://www.kraken.com/features/funding-options

Hello u/ArcanoBot,

Thanks for reaching out.

We understand the frustration felt by the community about the ACH delays.

If you visit the Fee schedule page, you will notice the section that mentions this:

Online Banking purchases via ACH are currently limited to a small percentage of clients, we will soon be making it available to all US residents.

This feature is currently at live test phase and will be available to rest of our US clients in the upcoming weeks.

Best,

Summer from Kraken

Hi u/HoHoDonna,

We are sorry that Kraken does not provide service to WA state residents at this time.

If you have a valid proof of residency outside of WA state, you can request an address change for your Kraken account.

Also, please refer to our Terms of Service for more information on eligibility.

Best,

Sam from Kraken

Hi u/LLightOfHeaveNN,

Thanks for reaching out.

You can directly request the erasure of your personal data by submitting a support request.

For more information about our policies, please visit our Privacy Notice page.

Best,

Sam from Kraken

Hello u/schinansksi,

Check the REST API documentation documentation that describes all of the REST endpoints, and explains each of the fields in the JSON response.

Let us know if you have any other questions.

thx u/36rnt!

Best,

Jeff from Kraken

Please take your time to write a review on trustpilot, I'm still waiting for my funds after 1 month, the more we let people know what's happening, the less amount of people will suffer from the same problem.

https://www.trustpilot.com/review/etana.com

Safe from what exactly?
Hackers?
Hackers, generally, yeah they are some of the stronger ones :

&#x200B;

https://www.kraken.com/en-gb/features/security

&#x200B;

Look at :

Safe Coin Storage

Hey u/SeaOpportunity3115!

Jacob from Kraken here. As others have mentioned, the fee is assessed on a per trade basis rather than at the end of the month. The fee is 0.26% (not 24%) for the first $50k in trades, so on $50,000 worth of trades at the taker rate the total fees would be $50,000 x 0.0026 = $130

For a full breakdown of our fee tiers please see here: https://www.kraken.com/features/fee-schedule

&#x200B;

Cheers!

Jacob from Kraken

Hello u/scatmandu1,

If you are using 'Buy Crypto' option using your account balance, there are no fees applied.

If you're making a purchase with a debit or credit card there is a fee of 3.75% + €0.25 per transaction.

Both card payments and current Kraken balance payments are subject to a built-in spread that is added to the quote shown on the order confirmation page. The order confirmation page shows exactly what you'll pay and receive.

As for the trades made on the markets, there are trading fees applied per-trade basis starting at 0.16% (maker fee) and 0.26% (taker fee).

Fee schedule

Best,

Sam from Kraken

Hi u/bigslick1817,

Thanks for reaching out!

While most of the staking services are as easy as clicking the 'stake' and 'unstake' button anytime you feel like it, there are some tokens that involves mandatory locking periods.

Please read carefully about the staking services and the risks that may be involved before deciding.

Overview of On-chain staking on Kraken

Let us know if you have any further questions!

Best,

Sam from Kraken

no, was able to 8 hours ago, but keep getting the following message

&#x200B;

Oops!

An error has been detected and our teams have been alerted to resolve. If this issue persists please contact support.

Bad gateway

The web server reported a bad gateway error.

• Ray ID: 698008420
• Your IP address: 1800 420 6969
• Error reference number: 502
• Cloudflare Location: Your Moms House

I can't get anything but this Oops!

An error has been detected and our teams have been alerted to resolve. If this issue persists please contact support.

&#x200B;

Bad gateway

The web server reported a bad gateway error.

&#x200B;

• Ray ID: 61905042bc992568
• Your IP address: 172.58.187.39
• Error reference number: 502
• Cloudflare Location: Ashburn

I sent some € to Kraken and afterwards I had the same problem as you. Had no chance to access my account even after a few PW changes. I opened a ticket and got the standard answer. Nothing worked. I replied again and told them that it doesnt work. The answer: My account is closed. My money is not accessible.

Kurt (Kraken Support)

Jan 8, 2021, 18:07 PST

Hello,

Thank you for your patience.

We unfortunately must inform you that we will be closing your Kraken account. For security purposes, we cannot disclose the reason for this action.

Kindly note that you may no longer use our services.

Thank you for your understanding.

Kind regards,

Kurt
Kraken Client Engagement
https://www.kraken.com/

Kraken is trolling me i sent money there and now i received this Email. WTF is wrong here?

The ticket was closed and i was informed, that my account is closed? It´s not a lot of money but imagine I had a fortune on there. I´ll be contacting my lawyer for this.

Kurt (Kraken Support)

Jan 8, 2021, 18:07 PST

Hello,

Thank you for your patience.

We unfortunately must inform you that we will be closing your Kraken account. For security purposes, we cannot disclose the reason for this action.

Kindly note that you may no longer use our services.

Thank you for your understanding.

Kind regards,

Kurt
Kraken Client Engagement
https://www.kraken.com/

Hello u/rapidtvone,

Security is Kraken's number one priority.

For every account access related requests, we have actual trained security specialists reviewing every details of the account thoroughly to make sure that the requester is the actual owner of the account.

The downside of such high security standard is that in times of high volume, there may be some backlogs created due to the large number of returning clients who may have forgotten their own login credentials.

If you have a ticket number, please share it with us and we will try to escalate the case for you.

Best,

Sam from Kraken

Hi fuffelis666,

I have had a look into your account and it seems that someone in our team has been corresponding with you to help sort out the situation. If you have any further enquiries on anything else, please feel free to reach out to our support team who are available 24/7 for your convenience.

Kindest Regards,

Summer from Kraken

No problem u/apathy420, thanks for the reply and we are glad that you are asking questions! In the following article, you will find more information about security practices we have implemented at Kraken. Should you need any more help, please feel free to contact us.

Best, Kraken.

Hello again,

To begin, I'm assuming you're talking about this: https://www.kraken.com/en-us/features/fee-schedule

The mention of 30 days here is to do with our Fee Structure, in which the more you trade in a single 30 day period, the lower your maker and taker fees are. This is a rolling 30 days, so in response to your initial question, if a trade is open from one calendar month to another, that doesn't really affect the fee structure, unless you happened to have made a large trade the first day of the month.

It's worth noting that in cases involving margin, Margin fees are independent of the maker and taker fees. They are charged on the open, close, and every 4 hours the trade is open. You can see those fees on the fourth tab of the same link above.

If you have any further questions please reach out again here,

&#x200B;

Thank you!

I've been searching for this order type ever since Kraken first removed it. I recently discovered the android app ProfitTrading For Kraken has an add-on extension which features Trailing Stop orders. Unfortunately, the extension costs $32...

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Since it's been ~ 3 1/2 years since Kraken announced they were "temporarily suspending all advanced order types", I highly doubt they have any interest in bringing them back. Our best bet is to look for 3rd party solutions.