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Thank you for reaching out to us. I'm sorry to hear that you are having problems with Medal. I don't quite understand your issue, can you dm me in discord and explain more or provide a screenshot? https://medal.tv/discord ZitroLee#0747

i also have lag problems with my clips. ive tried fiing my settings but the lag still dosent stop. discord audio will stutter, game audio will just cut out and the screen will freeze sometimes. ive tried using other clipping software but they arent as easy to use and not as good as medal.tv IMO. if somebody could help me with these problems that would be great.

I will test it out tonight. Fyi, it did not bug out yesterday, it seems to do so at random.

My monitor is this one: https://www.amazon.ca/-/fr/UltraGear-34GP83A-B-Moniteur-Nano-compatibilit%C3%A9/dp/B08DWD38VX/ref=sr_1_6?__mk_fr_CA=%C3%85M%C3%85%C5%BD%C3%95%C3%91&crid=F089T4FH7CBP&keywords=21%3A9+monitor&qid=1649190552&sprefix=21+9+monitor%2Caps...

Are you referring to the clip counter on your Medal.tv profile? Or one of the UI icons? The Medal.tv profile will show how many clips you have, both published and unpublished.

Can you try copying a link from the Medal app and pasting it into your browser? Make sure you're logged in on the https://medal.tv website. If that doesn't work, can you try watching the clip all the way through on the web while logged in?

https://medal.tv/games/valorant/clips/74841594/d1337Zi5kPaU?invite=cr-MSxvSTQsMTQzNDk4Nzgs

This is the average quality I get on my clips with these settings

Hey there,

This is a very bizarre issue. We will actually need a different set of logs to look into this issue. Can you reach out to us in our Discord and we'll get what we need from you to look into this. https://medal.tv/discord

Hey Krayzee and Wraith, while many of the Medal staff focuses on adding new features, I'm in charge of making sure our existing features work as they should. Obviously this isn't the case for these clips you are sharing on Discord.

Would you two mind reaching out to me on Discord so we can fix this? Medal.tv/discord - @Brandersnatcher#6697

I'm sorry to hear that is happening. Can you please have your friend try copying the link to the clip, then pasting the link in your browser while logged in to Medal.tv in their browser?
Let me know if you are able to view the clip after they do that.

Yo. Fortunately, I found what the problem was based on.

I thought that there was a bug with metal and GTA due to that I recently reset my PC and I downloaded medal with factory settings. However, I realized that I might have had turned on "Game Audio Only". Turning that off solved the issue!

Everything working as should be now :D Pretty weird tho that only GTA has a problem with Game Audio Only as I have had no such problems with it in other games :/

Thank you for reaching out to us. I'm sorry to hear that you are having problems with Medal. Are you trying to log in and the app won't let you? I'm not sure where you see this error message. Try resetting your password here https://medal.tv/forgot Or dm me in discord so that I can help you out. ZitroLee#0747

Since there are 2 issues I faced: mono microphone audio affecting the game's directional audio, and also left right audio being flipped, I'll send examples of both.

Mono game audio

Left Right being flipped

https://medal.tv/clips/54792652/d1337SqW517D

looks like this now. like its still there and annoying even tho i think maybe its less there. dont talk about how bad i am hahah :D

update: I ran the repair thing, and I think that fixed it.

https://medal.tv/clips/3seky6UPS7iYo/d13375XcSqag

this was made after the update (although on 720p, but the main thing is that it's not lagging). thanks for the help

>answerrrr

https://medal.tv/users/3109235 Are any of these clips posted in your profile here set to Unlisted. Can you send me a screenshot of it set to unlisted? You can also contact me via discord EVET#3765

Yeah my headset is a Philips SHP950, I did some messing around in the realtek audio settings and I think I've fixed it but I have nothing to compare to other than my other weird sounding clips. Does this sound fixed to you?

​

https://medal.tv/clips/46729278/d1337dtNhFEu

https://medal.tv/clips/46328655/vpmM8nEsa
I clipped it down a bit so it would upload faster, but in the first 6 seconds that aren't in the clip, the audio is normal, however, it gets louder after that.

I didn't adjust game audio at all, and the only other thing running was Spotify.

no problem!! It should still work for you in a normal window as well though. if the site is still not loading, you could try clearing your cookies/local data for medal.tv through your browser settings. feel free to dm me if you want any guidance on that :)

I literally just noticed this exact problem as well with a Cyberpunk clip I just made. Never had this problem before, not sure whats causing it.

Link to clip: https://medal.tv/clips/38533968/d13372did9R7

We have restored the clip back to your profile: https://medal.tv/clips/34749733/BWNYyf4eCtRJ

Once we have resolved the cloud trimming issues, you will be able to trim your clip with no complications :)

These are the 2 clips having the issue.

https://medal.tv/clips/33894189/ztv5jjEyLHNy

https://medal.tv/clips/33894304/uUB1BezN7lQu

Something weird is if you click on my profile from one of the two clips that clip will show up on my profile but if you refresh the page it'll be gone again. I've tried repairing medal, making the clips unlisted and public again on the browser the program and the mobile app, and editing the clips to see if that'll change anything and nothing has fixed it yet.

Thank you for reaching out to us. I'm sorry to hear that you are having problems Medal. Could you try our Early Access build and see if that helps with new clips? We've made a lot of improvements so it should hopefully fix your issue! You can learn how to enable Early Access at https://medal.tv/earlyaccess Let me know if this helps!

Np, I'll have the support team take look also. Try CPU although GPU should generally be better. My guess is that a driver update will do the job. Also try going on https://medal.tv/earlyaccess as we ship patches at lightning speed over there

They will need to download the Desktop application in order to configure MedalBot for sharing.
Here are the steps:

1. Download Medal for Windows at https://medal.tv
2. Once Medal is installed, create an account (If you don't have one already)
3. Once logged in, go to Settings > Account and link your Discord account to Medal. (If you signed up using Discord, this will have been done automatically).
4. Now you can click on the Medal Bot tab and configure MedalBot for clip sharing

Hey guys, I recently run into this problem in one of my clips.

Any idea why the clip is suddenly flashing like that? Only thing I have done differently is change some filter settings on Nvidia while playing cod. (brightness and shadows)

No problems whatsoever on my other clips and I love it.

https://medal.tv/clips/24210423/d1337x2WikRe

Hey there u/gold3n_tp

Really sorry to hear you are having issues with your clips. Please follow the steps below:

1. Check your clips folder
   Right-click the clip, Open File Location, and see if your video is in your 'Clips' folder.
   If your clip is there, try playing the clip in your local video player. If your clip does not play, or does not appear in the folder, unfortunately that clip is likely gone forever. Please follow the next step.

2. Enable Early Access
   We just released an update to our Early Access build which contains a lot of bug fixes and improvements. You can learn how to enable Early Access at https://medal.tv/earlyaccess
   Once Early Access is enabled, try taking a new clip and see if the clip works. We just released Vulkan support officially so it should be better now.

We really appreciate you using Medal and taking the time to message us.
Please let us know if this helps!

Hey Dittochu, this is an issue specific to CPU encoding on production. You can try switching to our early access build (more info here), or try using GPU encoding (which should give you much better performance anyways. You can do this under Settings->Clips->Advanced Settings (very bottom of the page).

Message me on discord if you have any trouble or additional questions
Discord: Zaid#5151

There's a slider to control input volume on the early access version of Medal (more info here). You can find this under Settings->Clips->[Sound]->Voice Settings

Was playing around with CPU-Z and tried Benchmarking with and without Medal.tv on background

~4000 score without and ~3700 with Medal on background. It really eats a lot CPU.

I'm thinking there has to be some sort of interference with another piece of software. If you can reach out to me on Discord, maybe we can screenshare and see if we can figure anything out.

https://medal.tv/discord

Brandersnatcher#6697

Hey guys! We recently just put a new update out on Early Access which should fix the upload issues.

Head to https://medal.tv/earlyaccess/ to learn how to enable Early Access!

Hey guys! We recently just put a new update out on Early Access which should fix the upload issues.

Head to https://medal.tv/earlyaccess/ to learn how to enable Early Access!

Hey guys! We recently just put a new update out on Early Access which should fix the upload issues.

Head to https://medal.tv/earlyaccess/ to learn how to enable Early Access!

Hey there Ruach!

Can you join our Discord (https://medal.tv/discord) and send me your MedalLog######.txt from the date you encountered this issue? You can find your logs in My Documents/Medal
My Discord name is VonGrimm#6072

Hello, i am using this mic from amazon. https://www.amazon.com/Microphone-Condenser-Recordings-YouTube-Windows/dp/B01D4HTIOY/ref=redir_mobile_desktop?ie=UTF8&aaxitk=Qe28FLMDaIriYP7to5ddMA&hsa_cr_id=4572136260601&ref_=sbx_be_s_sparkle_mcd_asin_2