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Hello 👋🏽
Sorry you’re having trouble navigating the wallet. The BUSD in Atomic is an ERC20 token as Atomic doesn’t support tokens on the BSC (besides BNB)
So you basically swapped XLM to an ERC20 BUSD; that’s why it’s asking for the gas fee.
Our third party exchange handles the swapping and if the pair is unavailable then it’s in unavailable until they have the liquidity on their end. You can check available pairs here https://changenow.io/status-page
For future references, you could have swapped that XLM to: dgb, trx and then swap those to bnb. If those don’t work then I would send the XLM to an exchange like KuCoin or CoinEx then buy the bnb that way.
First off, Atomic Wallet doesn't do the exchange. The exchange service integrated is Changenow.io. Secondly, USDC is an ERC20 based token and therefore has incredibly high fees currently.
My previous experience with changenow has always been good. Up until recently that is. I don't know what's going on with them, but they haven't answered emails, support request, or addressed any of my issues I've had with them a few weeks ago despite multiple attempts to contact them. I would use a different exchange service in the future until Atomic decides to go with a better exchange, or ChangeNow fixes their shit.
But, when secured correctly, Atomic Wallet itself is a pretty good cold wallet.
I have two transactions pending: support IDs from Changenow.io #38769 (10/02/21) and #53089 (06/05/21). In one of that transaction they asked from Atomic Wallet for KYC.
Their TOS stated "In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours." (https://changenow.io/faq/kyc-aml-procedure)
That's false and I attach a proof of that.
The other transaction is stuck from two months ago. I saw some post on Reddit saying that exchange was a scam but I trust it because of Atomic Wallet. Now I'm thinking that work toghether and someday both will make a big exit scam.
Be aware from that guys and keep DEX. Now I'm looking how can I do from legal way.
Well, this is a poorly thought through post.
For one, Atomic is the wallet. ChangeNOW.io is the exchange. Atomic integrates the exchange's API (little snippet of code) into their wallet.
The wallet itself is decentralized. Therefore they cannot "steal your money". They have zero access or control of your keys.
You can exchange the AWC token on Binance if you really care to. The rewards are a pittance, but some people like them.
If you understood a little about crypto, you would know that you can import your seed phrase and/or private keys into another crypto-specific wallet and move your funds from there. Your funds are on the blockchain locked by your private key(s) and not held in any "wallet".
Frankly, your new account with low karma and negative, poorly thought out post makes it seem like you are a shill. In the unlikely event that you are not and are truly experiencing issues with the exchange, I would suggest contacting their support with your exchange transaction ID as well as educating yourself on the basics of how cryptos work in general.
The issue is with Changenow.io who does the exchange for Atomic. Both of my transactions are stuck on Exchanging. It's been driving me nuts as well. Been on hold with their chat in queue for over 6 hours.
Hello.
Atomic Wallet no longer actually performs atomic swaps. Instead we use our exchange partner, ChangeNow. If an address flags as suspicious by their automated risk prevention system, it could trigger KYC. Please see their site for more info:
Hi there.
I can't speak to the portion involving Trust Wallet as I have little experience with that, but yes it is possible to do that exchange as described, although the availability of any pairs can't be guaranteed at any give time. Please check here for real time availability:
https://changenow.io/status-page
And also check the Exchange page in Atomic Wallet for any specific requirements that exchange may have such as minimums or if there is an issue with those pairs currently.
Also note there are other exchange options that do not require KYC if amount involved is kept below certain thresholds but can't recommend any particular one. They are out there if you search for non KYC exchanges and decentralized exchanges.
Hope this helps.
Hello
This has been mentioned in a previous post about XLM / BNB pairs. Atomic doesn't handle the exchange itself, our 3rd party does and they currently do not have liquidity for that pair.
You can try swapping XLM / DGB then DGB / BNB or XLM/TRX to TRX/BNB.
You can see the pair status here https://changenow.io/status-page
Hi there. Sorry about that.
There have been recent bug fixes released for android and desktop but iOS has been submitted to the app store and is under review so no ETA.
You might check ChangeNow order status to see if it has any updates on your exchange:
Hello
You will need to head to the changenow.io/status and see which pairs are available.
I would recommend since it's XTZ (low fees) is to send it to an exchange like Kucoin and do the exchange there.
Hi,
This is due to our provider who may not have the liquidity pair available at this moment. However, the great thing is to find which pair is available and swap on them into BTC. I would recommend swapping the BNB into XLM, DGB or XRP then swapping that asset into BTC.
You can check the available pairs here: https://changenow.io/status-page
Hi there.
Have you tried my usual suggestions? Update app, change internet source, etc?
Not seeing this on desktop, but also not able to check on iOS. LTC showing active and available on ChangeNow. https://changenow.io/status-page
Hi there.
Correct me if I'm wrong, but I take this question to mean privacy involved in exchanges inside Atomic Wallet.
There is something called an "Atomic Swap" that is not the same thing as exchanging crypto inside Atomic Wallet.
If I am correct in regard to your meaning, please read this:
Happened to me. Still waiting on the ZIL to show up, but the confirmed transaction is positive.
The reason ZIL hasn’t been sent back to you is because Zilliqa is upgrading their coin and Atomic Wallet’s exchange partner has to update as well.
You can check the status at the exchange partner by looking up your Order ID and pasting it in the end of the Exchnage partners URL:
https://changenow.io/exchange/txs/[your order ID here]
Full steps here: https://support.atomicwallet.io/article/118-what-is-exchange-order-id-and-how-to-use-it
My ZIL is at the “Sending to you” stage. I assume if the exchange shows complete (or confirmed,) we’re at the same stage. This is all positive, it’s just a bit of patience and waiting.
I haven’t been given an ETA with my convo’s with Atomic Wallet and their exchange partners, but ZIL is expected to complete their upgrade in a week. Not sure if that means further work to integrate at the DEX level. Hope it helps.
Hi there. Sorry, your post was caught in the spam filter.
So this is a new one on me. I doubt I can help you with this, it sounds like the Vechain holds the keys here.
You can try reaching out to ChangeNow and see if they can help at all? I doubt it though. https://changenow.io/contact
This is how we'll know: https://changenow.io/status-page
I think I found a work around but it needs another wallet that has a decentralized exchange or DEX. Like to AtomicDEX or DogeDEX wallet. You send your Doges there and use the DEX to convert to another coin But typically you'll be limited to popular coins and Ethereum tokens.
USDT is ERC20, and Ethereum gas fees are very high.
I suggest you to read this https://changenow.io/blog/are-there-free-crypto-exchanges
TL;DR
- A network fee from the customer’s wallet to the exchange (such as ChangeNOW);
- Another network fee for sending funds to the liquidity provider (a secure third-party provider);
- Trading fees (changed by liquidity providers for the exchange itself);
- One more network fee for letting the funds come back to the customer’s wallet.
Fees have to be factored into every transaction
Once you get all this, you will see that this has nothing to do with a wallet but with gas fees (blockchain), and you pay those to miners not to the wallet.
I like a lot of the features of Atomic wallet, I've been using it more as a wallet and a way to watch pricing (although I do have other apps to exchanges for real time pricing updates).
Overall I've had a good experience with Atomic's exchange process, ran into a couple of hiccups here and there. There is definitely a lot going on when its setting up the exchange, it has to reach out to the exchanges to get rates in real-time, etc. I've had times where it's been smooth and times where it's been sloowwww - I'm assuming a lot of traffic somewhere along the line is slowing it down, whether that be on Atomic side or exchange side, I don't know.
What i've done as a work around, and found to be cheaper is: changenow.io - there is a few other sites out there too - I've found them to be cheaper and faster, with 100% functionality.
I'll continue to use Atomic though, it's been one of the nicer software wallets I've used.
Hi there, thanks for reaching out. HOT is temporarily not available through our exchange partner ChangeNow. There is no current ETA to bring it back, unfortunately. You can track the status of the coin here https://changenow.io/status-page
Actually, you can https://localmonero.co/blocks - obviously, everyone knows a privacy coin and it doesn't show how much is moved, but you can see tx hash and follow it by using your viewkey... - which you have access to...
Most of the "doesn't work" issues in Atomic Wallet are related to connectivity problems between Atomic and the specific chains. Trying out different VPNs would mostly resolve the issue and you will be able to manage your coins through AW. I'm having the same problem with some specific coins, to update my wallet sometimes I have to switch between two VPNs so my Ripple account syncs. Try Hotspot Shield Basic VPN on desktop, it gives you free 500MB daily bandwidth, or Lantern VPN on mobile. These two seems to be working for me. Hope it helps :)
Welcome new mobile Atomic with the Buy Crypto feature!�� Now purchasing BTC, ETH, LTC, XRP, and many more, is even easier! Download the latest update: https://play.google.com/store/apps/details?id=io.atomicwallet&hl=en
We're happy to have Ark Ecosystem on board in Atomic mobile app!⚡️ The platform enables everyone to leverage the blockchain technology easily! Update your wallet to manage ARK here: https://play.google.com/store/apps/details?id=io.atomicwallet&hl
⚡️App opening speed is optimized.
⚡️ETH and BSC NFTs are now supported!
⚡️Network fees setup improved for ETH, ERC20 tokens.
⚡️The portfolio button has been added.
📱https://play.google.com/store/apps/details?id=io.atomicwallet
Hi there! thanks for reaching out. just now checked by myself on the playstore. app is available and it is working fine. link to
playstore : https://play.google.com/store/apps/details?id=io.atomicwallet
cheers,
random.
After opening a ticket with Atomic here is a "partial" the solution for the next user with the same issue.
Installed on a different computer with NordVPN, issues still persists.
Used the VPN in Canada and USA = issue still persists.
Connected to Iceland, could see my history.
​
Not the best solution but it's a workaround.
Hello!
Unfortunately Atomic Wallet does not support Celo at this time and I've not heard of any plans, but new coins are added regularly so please bookmark this page where you can check for new assets that get added:
Hi there! Thanks for reaching out. Please make sure you're using the latest version of the atomicwallet. Using android back buttons would help you as well but make sure you're using the latest version of the atomicwallet.
Here you can find the latest version: https://play.google.com/store/apps/details?id=io.atomicwallet
Cheers, Random.
All BNB chain tokens are supported
Added Terra's tokens: LUNA, UTC
1INCH, CAKE, BABYDOGE are added to 'buy crypto'
ZIL, ATOM, BAND, TRX staking updates
📱https://play.google.com/store/apps/details?id=io.atomicwallet
Hi there! thanks for reaching out. may I know where did you buy the xrp from? (using the in-app exchange option? or something else).
could you please share your atomicwallet xrp address? (you can private message me in case you don't like sharing in public).
exporting a 12-word phrase to external wallets likely gives you a different xrp address. so please export your atomicwallet xrp private key (go to the private key section and search for xrp key).
for example, you can export your xrp keys to XUMM wallet and access your funds. wallet link https://play.google.com/store/apps/details?id=com.xrpllabs.xumm
As long as you never share your private keys with someone and never filled wallet phrase on any fake/scammy websites your funds are safe.
cheers,
random
⚡️Support for BSC token
⚡️NEO-3 supported
⚡️New BTT, USDC TRC-20 supported
⚡️Added AMP, GALA, FTM ERC-20
⚡️Buying ZIL with a bank card is available
📱https://play.google.com/store/apps/details?id=io.atomicwallet&hl=en&gl=US
Hi there!
Thank you for reaching us. Sorry to say that but to convert your erc20-awc to bep2-awc one has to pay network fee (remember network fee is paid to the miners) and we cannot avoid it.
Users don't need to go through multiple exchanges and pay multiple fees to swap erc20-awc to bep2-awc. You can simply use this swap feature offered by changenow to swap erc20 to bep2.
link: https://changenow.io/swap/atomic
(minimum amount to swap is 50 awc, here you will simply need to send your erc20 awc and give it your bep2 address and swap will be done and you will pay network fee only once on eth network)
We are sorry for the inconvenience, as of now for membership only bep2 awc is considered. By swapping your tokens to the bep2 version you can happily get higher membership and also you can stake them.
I hope I answered all of your questions. If you have any more queries. Feel free to post them.
Cheers, Random
https://changenow.io/status-page
Use this page to check what is working or not in the atomic exchange. Its the 3rd party they use. You can find this link via their website.
https://support.atomicwallet.io/article/86-why-are-some-assets-unavailable-for-exchange
If you wish, please send your wallet address, and we can help provide an overview. We do not wish to get involved in any personal or critical aspects, although much information can be seen via public info.
It does seem awfully coincidental that your BTC wallets received very similar transactions than the sent amts. Both wallets had near identical 2 transactions? Most ppl would see vast differences between 2 different users and wallets, which leads us to believe this was a user error, either yourself or by an authorized user with similar tendencies. The similar transactions=
.18 & .006 withdrawal on your wallet
.19 & .005 the new receiver wallet
Links below, always type in address bar. Be careful clicking any links, even if from a trusted source.
Yes..Atomic shows the coins leaving my wallet. I never initiated the withdrawal/transfer either.
Here is txid for the MANA. 0xe6ba04c496aba448f0a1683007665597aac7ee0ab03fce0ae4742f0bb1315468
16hsXe6BmDRH3qYbt6brksfxFXSKRcfJRG if this is BSV address, that one NEVER HAD any transaction IN or OUT.
Proof https://blockchair.com/bitcoin-sv/address/16hsXe6BmDRH3qYbt6brksfxFXSKRcfJRG
bitcoincash:qqveq8sh2q7vnr8t7280qycf3q2xtzqu95a46mpy5s this one, never had BSV just some BCHA .
>there isnt a fourth option of it disappearing? just to calm my nerves.
I don't think so, the transaction will just be really slow.
You can check the number of confirmations on an explorer:
There are issues with doing that. I believe fix will be released soon. In the meantime...
My advice is to import your mnemonics (or private key) to:
And claim your rewards from there.
Try with VPN on (or OFF).
If that doesn't change, then check https://www.cryptocompare.com/ Atomic wallet is getting prices from there. If you don't see prices there, than that's the answer on your question.
Hi there. Sorry, your post was caught in the auto-mod.
Unfortunately I don't have an ETA for you but wanted you to know that your post was seen.
You can keep an eye on this page to quickly see if it becomes available again:
Hi there.
How long has it been stuck on that status? Sometimes it can take a while. Check here for status: https://changenow.io/status-page
If it has been a few hours you can private message u/AlmightyshO and he should be able to help.
Ethereum network fees are hefty, so you can't go with "minimal transaction fees". Go to gas station and check for current fees.
Also, you can use this https://changenow.io/swap/atomic to do swap from ERC20 to BEP2.
It depends on which address you have, what format?
Why don't you simply use do it like this:
- go to changenow and pick LTC to XMR pair https://changenow.io/?from=ltc&to=xmr
- as destination of XMR add your cake wallet (I assume you want to do that)
- make deposit from atomic wallet (make transaction to deposit address given by changenow)
- After they recieve the deposit, exchange will start and you will get XMR to cake wallet.
Easy as that.
Hi there. Sorry about the issue.
Unfortunately, I don't have insight as to availability of coins/tokens with our exchange partner besides their public Coin Status page here: https://changenow.io/status-page
I always suggest researching and picking a 2nd backup exchange to bookmark and have ready in the event something like your situation occurs. No exchange can provide 100% availability of all coins/tokens, unfortunately.
Hi!
Unfortunately, I do not have insight into availability of exchange pairs beyond the public ChangeNow status page:
https://changenow.io/status-page
Also, availability is not 100% on any exchange which is why I have a 2nd exchange bookmarked for just such eventualities when it is time sensitive.
Hi there.
Twenty minutes isn't an overly long time for an exchange involving BTC or ETH.
My guess is that it has resolved by now but if not you can check your order status here:
https://changenow.io/status-page
Ignore anyone dming you offering to help - they are scammers pretending to be support.
Hi there. Sorry about this issue.
You can always check the status of availability on our exchange partner here:
https://changenow.io/status-page
Mid way down on left side select "Pair Status". Click USDTTRC20. It is showing quite a few active pairs available.
But I also always recommend having a 2nd exchange bookmarked for urgent situations when the exchange you want in Atomic Wallet is not available.
Hope that helps!
Okay, Atomic Wallet resolved this quickly:
It is not displayed due to the fact that the coin isn't listed on the platform of our partner <em>https://www.cryptocompare.com/</em> we take value rates for coins from. In the future we plan to add more coin value sources, so as many coins as possible are displayed with current value.
Hope this helps anyone else not able to see their ERC20 token value in the wallet.
Hi there.
You can check status of coins/tokens that are available to exchange inside the wallet here: https://changenow.io/status-page
It does look like XRP and BNB are a swappable pair currently.
There wouldn't be any wrapping or pegging with the exchange, you'd submit and receive the actual native coins/tokens listed.
I do this all the time with ETH and BNB. If you plan on doing a lot of exchanging let me leave you with two points:
- Staking at least 100 AWC-986 (yellow token) gets you in the membership rewards program that pays out on exchanges.
- Play with the exchange in the wallet and see what quantity gives you the best ratio for your trade. Most of the time, the more you exchange the better the rate but I have seen times that smaller quantities got me better rates. It's not common but it does happen. Just enter different quantities to see the rate it offers before exchanging.
Hope this helps!
- BEP2 (yellow) can be exchanged on BinanceDEX
- ERC20 (blue) can be exchange on Uniswap
Use Wallet connect option.
On ChangeNOW you can exchange AWC ERC20 (blue), but for that you will need ETH to cover the network fee. Also ChangeNOW doesn't do crypto to fiat.
The public hash of the transaction is 64a5b58a238f3c732d25f202ebcc25957421332856def04c761d7d60d027c428. Yes, the exchange was performed through the built-in swap.
I will contact changenow.io support - thanks!
This is a great example of what's wrong with this subreddit and reddit in general.
Your posts reflect misinformation, and, unfortunately, some people will believe them without understanding what's really going on.
At first I thought maybe there was some ulterior motive with posts like this like a competitor trying to spread FUD.
I've come to realize that it's probably not that. These posts are made more out of ignorance and misunderstanding.
You could have posted something like... can you show me how to send my AWC to Trust Wallet? But no.....
Anyways... here's how you do it....
- Make sure you have the Bep2 version of the awc token. That should be the "yellow AWC" token on Atomic Wallet. Mine says AWC-986. If you have the blue token (erc 20) on Atomic Wallet, you can exchange it for free here: https://changenow.io/swap/atomic
- Search for Atomic Wallet Token on trust wallet. You will see 2 versions ERC20 and BEP2
- Use the BEP2 to send. Note that on trust wallet, the BEP2 version is in Blue, so a bit confusing. Also, no mention is made of "986". This is how it's done!
​
You're welcome. Of course, you'll probably just have some more misinformation to spread here or elsewhere.
You can check the ChangeNow status page https://changenow.io/status-page and see.
Sometimes maybe depending on traffic or volatility I think they switch them off.
ChangeNow is the third partner bender they use for token swaps.
Hey there,
The post mentioned the disappearance of the display of coins in the wallet due to problems with nodes.
Now to your question:
Exchange provided by our partner ChangeNow.
The pairs with NANO is currently unavailable.
List of available pairs: https://changenow.io/status-page
To exchange currencies for an NANO, I recommend using another exchange either wait.
If you have any more questions, I will be glad to answer them.
Hi there. Sorry about this issue.
The ETH fees are very high and there are so many coins and tokens and variations of the same coins/tokens that it definitely pays to spend time reading about them before pulling the trigger.
Users do this a lot with BNB BEP2 vs BEP20, USDT (TRX, ERC20, etc), etc etc.
Your AWC order should eventually go through or fail. I used the ETH network last night and waited over an hour on sending an ERC20 token with above average gas fee (at the time).
If you are not able to sell with the exchange, it is my understanding that it can be sold on Binance DEX as well.
Let me know if this is still an issue. For future reference you can check status of an order here: https://changenow.io/status-page
Hi there. Sorry about this issue.
I experience this myself from time to time. It does happen and there is no reason to worry. 10 minutes is not unusual for crypto exchange although most of the times it is very quick.
My suggestion is to keep an eye on it. Check the status on ChangeNow:
Hi there. Sorry about this issue.
Can I ask for more details? You can pm them to me if you'd prefer.
Was this an exchange? If so, you can check here: https://changenow.io/status-page
Hi there. Sorry about this issue.
Please verify the exchange status with your Order ID here:
https://changenow.io/status-page
If it is the same, email our support at [email protected]
And include the status and Order ID.
Sorry I couldn't be more help.
Hi there.
Thank you for contacting us.
Exchange provided by our partner ChangeNow.
You can view the available pairs here: https://changenow.io/status-page
ATOM trade now is available.
If you need further help, you can tag us with your question in this thread. Or email our support at . Please note, waiting time can be up to 72h.
Ahhh okay, now I understand what's happening. So, the ZIL network just recently went an upgrade, and Atomic has to do some backend work to get the nodes properly upgraded as well.
Here is your exchange tx:
So once that upgrade is finished on Atomic's end, then your VET will show. I will update back on a timetable of when this will be done. Apologize for the delay.
Check to see if you received a hash number. If so, your transaction is pending. If not, your transaction did not go through and you more than likely received your assets back. On that note, if you see a transaction number...check the site below. I had issues today and they sent the blanket email and then responded quickly...
I have two transactions pending: support IDs from Changenow.io #38769 (10/02/21) and #53089 (06/05/21). In one of that transaction they asked from Atomic Wallet for KYC.
Their TOS stated "In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours." (https://changenow.io/faq/kyc-aml-procedure)
That's false and I attach a proof of that.
The other transaction is stuck from two months ago. I saw some post on Reddit saying that exchange was a scam but I trust it because of Atomic Wallet. Now I'm thinking that work toghether and someday both will make a big exit scam.
Be aware from that guys and keep DEX. Now I'm looking how can I do from legal way.
Hi there.
Thank you for reaching out.
You can always exchange coins or tokens inside the atomic wallet, or buy BTT on a third-party exchange.
You can find available pairs for exchange here: https://changenow.io/
Let us know if you have further questions.
Hey there,
Thank you for contacting us.
You can view the available pairs here: https://changenow.io/status-page
At this moment XVG trade available, please try to use the exchange.
Let us know if you have further questions.
Dear user,
Thank you for contacting us.
Exchange provided by our partner ChangeNow.
You can view the available pairs here: https://changenow.io/status-page
If the coins you need are not available for exchange, you can wait until they are turned on or use another exchange to exchange.
Let us know if you have further questions.
Dear user,
Thank you for reaching out.
Exchange provided by our partner ChangeNow.
List of available pairs: https://changenow.io/status-page
This pair of ALGO / ZIL at the moment unavailable to exchange, I recommend using another exchange or wait for it to be available.
Let us know if you have further questions.
Dear user,
Thank you for reaching out.
Please clarify we are talking about an exchange?
You can always check the status here: https://changenow.io/status-page , And if the exchange is still "pending", I recommend that you contact ChangeNow support, they will definitely help you or will make a refund.
>967966c0bc6709
Here is the link, you will need to contact changenow on live chat and let them know if you would like to do a refund of your ENJ or continue.
Hey there,
In this case, you will have to wait, or use another exchange.
At the moment, pairs with ETH should work correctly.
You can check the available pairs here: https://changenow.io/status-page
If you need further help, you can tag us with your question in this thread. Or email our support at [email protected]. Please note, waiting time can be up to 72h.
Dear Michaella,
Thank you for reaching out.
Exchange provided by our partner ChangeNow.
List of available pairs: https://changenow.io/status-page
If the pair you want is not available to exchange, I recommend using another exchange or wait for it to be enabled.
Let us know if you have further questions.
Dear user,
Thank you for contacting us.
I have checked your exchange on the block explorer and it is successful: https://changenow.io/exchange/txs/f58e055f58e574.
Earlier, as you wrote about this in the thread, our partner ChangeNow had issue with the exchange.
If you need further help, you can tag us with your question in this thread. Or email our support at [email protected]. Please note, waiting time can be up to 72h.
Hi there,
Thank you for contacting us.
Exchange provided by our partner ChangeNow.
I recommended check the status of your exchange here: https://changenow.io/status-page and if your exchange is still "pending", I recommend contacting our support: [email protected]. Please note, waiting time can be up to 72h.
Dear user,
Our partner ChangeNow had difficulties due to a sharp change in the DOGE rate. Delayed exchanges must be completed.
Please clarify whether your exchange has been completed?
You can check the exchange status here: https://changenow.io/status-page
Hey there,
Thank you for contacting us.
According to our partner ChangeNow, at the moment the exchange is available, and the exchanges that were "pending" must be processed or are undergoing processing and will be completed in the near future.
Remember, you can always check your exchange and its status here: https://changenow.io/status-page
If you need further help, you can tag us with your question in this thread. Or email our support at [email protected]. Please note, waiting time can be up to 72h.
Hey there,
I recommended check the status of your exchange here: https://changenow.io/status-page and if your exchange is still "pending", I recommend contacting our support: [email protected]. Please note, waiting time can be up to 72h.
Hi there,
Thank you for reaching out.
Difficulties arose due to the network load and a sharp change in the DOGE rate. At the moment, the exchange should work correctly.
I recommended check the status of your exchange here: https://changenow.io/status-page
and if your exchange is still "pending", I recommend contacting our support: [email protected]. Please note, waiting time can be up to 72h.
Dear user,
Thank you for contacting us.
The exchange is carried out by our partner ChangeNow.
Please don't worry, your funds are securely stored on the blockchain!
Difficulties arose due to the network load and a sharp change in the DOGE rate. At the moment, the exchange should work correctly.
Remember, you can always check the status of your exchange here: https://changenow.io/status-page
If you need further help, you can tag us with your question in this thread. Or email our support at [email protected]. Please note, waiting time can be up to 72h.
Dear user,
Thank you for reaching out.
The exchange is carried out by our partner ChangeNow.
Difficulties arose due to the network load and a sharp change in the DOGE rate. At the moment, the exchange should work correctly.
Remember, you can always check the status of your exchange here: https://changenow.io/status-page
If you need further help, you can tag us with your question in this thread. Or email our support at [email protected]. Please note, waiting time can be up to 72h.
Hi there,
Thank you for reaching out.
Difficulties arose due to the network load and a sharp change in the DOGE rate. At the moment, the exchange should work correctly.
I recommended check the status of your exchange here: https://changenow.io/status-page and if your exchange is still "pending", I recommend contacting our support: [email protected]. Please note, waiting time can be up to 72h.
Dear user,
You can always check the status of your exchange here: https://changenow.io/status-page and contact support in case of a long wait.
Is your exchange currently complete?
Dear user,
Thank you for contacting us.
I have checked your exchange on the block explorer and it is successful: https://changenow.io/exchange/txs/fea527881058df
That means it is only a connection issue that prevents you from seeing DOGE balance.
Please try the following instruction:
- Upgrade the wallet to our latest version- Use VPN on your device (We recommend Proton VPN, or Turbo VPN)- Refresh the balances- Make sure you have a stable internet connection- If the steps above didn't work, try to relaunch the wallet
We hope that helps / Let us know if you have further questions.
You can check your status HERE on ChangeNow.io. Unfortunately, I am having the same issue with another pairing and having to wait as well.
However, they are a trusted exchange and didn't steal your funds. You can either wait for the swap to complete, or you can contact their support and see if they will cancel the transaction and return your funds back to you.
Yes, you are. You can check it here. My guess is when you swapped, it was at a certain price then the price went up higher so there was a delay. You basically had the option to refund the swap or continue at a different price.
Hey there,
Thank you for reaching out.
Yes, unfortunately, at the moment, technical work is being carried out by our exchange partner ChangeNow. NPXS exchange is not available. You can check the list of available pairs here: https://changenow.io/status-page
I recommend that you use another exchange to exchange NPXS or wait for a pair to be available.
If you need further help, you can tag us with your question in this thread. Or email our support at [email protected]. Please note, waiting time can be up to 72h.
Hey there,
We appreciate you taking your time to look into this matter.
The exchange fees include the rate + the fees of our exchange partner ChangeNow + network fee. You are presented with an estimated amount before you make a purchase, so you can decide for yourself. Also, it is not accurate to calculate the amounts in USD equivalent. The rates are not tied up to fiat. Please consider estimated amount when exchanging. You see what you get and we believe it is fair.
Also, you can always check the process of your exchange here: https://changenow.io/status-page
If you need further help, you can tag us with your question in this thread. Or email our support at [email protected]. Please note, waiting time can be up to 72h.
You will never get 2000$ in HOT after exchanging 2000$ worth TRX. Exchanges don't work like that.
Please read this to understand how crypto exchanges work
No, it doesn't work like that.
Please read how exchanges work and how much you get charged:
First, you need to understand what is the exchange and how it working.
I would suggest you read this:
https://changenow.io/blog/are-there-free-crypto-exchanges
​
If you want TL;DR:
How to Trade Crypto? Fees Involved in the Process
- A network fee from the customer’s wallet to the exchange (such as ChangeNOW);
- Another network fee for sending funds to the liquidity provider (a secure third-party provider);
- Trading fees (changed by liquidity providers for the exchange itself);
- One more network fee for letting the funds come back to the customer’s wallet.
Atomic wallet doesn't decide about that but ChangeNOW exchange that is used inside the wallet.
Go here and check about minimums (but also, you can see minimums inside the atomic wallet app)
Dear user,
You can always check your exchange history here: https://changenow.io/status-page
Also remember that we are charging 0.5% as a fee for exchanges. The exchange rates are floating, and the final amount can slightly vary under the conditions of market fluctuation. But we guarantee that you will get the best possible rate available after your transaction is confirmed on the blockchain. Also note, that you are paying a small commission for blockchain confirmation. We believe that's fair.
If after checking you still have questions about the price difference, please write to us about it.
Well, the wallet itself has nothing to do with the exchange (which is powered by changenow.io), except to provide a nice little integrated interface for it. Atomic is merely a GUI to the various blockchains. If you don't like what they provide, move your funds elsewhere. Easy enough.
Anyone else getting this generic response when you contacted support. Its not very reassuring and whether or not if your issues will ever be resolved. Issues has been ongoing for months already. Very frustrating to say the least.. ‐---‐---------‐--------‐------------------------
"Thank you for contacting us.
We experience a massive overload with requests at the moment. We would like to notify you that responding time may take up to 96+ hours. WE ENCOURAGE YOU FOR SELF-HELP, PLEASE USE OUR KNOWLEDGE BASE.
Please read carefully through these instructions:
EXCHANGE: we experience a longer exchange time due to the overload of our exchange partner. Rest assured, all the exchanges will be finished and you will get your funds. You can check the status of your exchange, insert your Order ID here https://changenow.io/status-page.
Balance issues: if you don't see your balance or transaction history, please check your address on the block explorer. If your balance is correct there – no need to worry, your funds are safely stored on the blockchain. Just install a VPN and reload the wallet." ‐--------‐‐‐-‐---------‐---------------------------------------
Changenow is the exchange host of Atomic. You can check the status from their page using the order reference ID. https://changenow.io/status-page you can also email the support from Changenow for follow up. Don't worry they won't ask for your secret password.
big mistake...both btc and bnb pumping hard...price changing frequently....changenow will most likely just refund the transaction because the exchange rate has changed too much....you should use a quality exchange platform to do swaps https://changenow.io/exchange/txs/07d77b28bae9a1
Hello there! Thank you for reaching out. There is still an option to make exchanges even if you live in the US. Please navigate to this website - https://changenow.io/?from=band&to=bandmainnet.
Hi there. Thank you for reaching out. You can convert your BAND ERC20 to BAND mainnet on this exchange - https://changenow.io/?from=band&to=bandmainnet. Just enter your BAND Atomic Wallet mainnet address as a receiving one.
Thank you, the major exchange is https://changenow.io/exchange/txs/cc40ad15fa7300
This has also been going on for almost two weeks, waiting on his 2.2 BTC. Please send him his BTC, Thank you.
Hi! ChangeNOW here. We are sorry for your bad experience with us, it's true that a lot of transactions got delayed due to the influx we've experienced. We are not trying to scam anybody, just doing our best to process all the transactions during a market-wide crisis. All the doge transactions are processed at the initial rate or refunded, check this out https://changenow.io/blog/a-statement-on-doge Sorry if all this fuss affected you, please address us in private messages if you have more questions or issues. Thanks you for your patience!
Atomic Wallet uses changeNow.io exchange and they have stopped dogecoin exchange for now so you have no choice but to be patient I think...
I tried to move some other token to my other wallet and I wasn't able either so you're not alone :(
there is a way to exchange it from AWC-ERC20 to AWC BNB - by using https://changenow.io/swap/atomic , but minimum amount is 50 AWC ERC-20.
i had 25 that blue one, bought 25 more on uniswap and then changed them to AWC-986 o changenow exchange.