I had related issues but got rectified by the help of their support team. You can use this link to resolve your issue on the Trust wallet support page
Ok, but what you said doesn't address any of the problems or the fact such a complicated scanner is not needed at all for a 3d avatar. See this: https://www.producthunt.com/posts/in3d
Won't be as detailed but that's not important for your average avatar.
I am familiar with the project. I was invested in it and took profits. If someone sees this at a public place, unless they're prepared, they won't know how to get the hero tokens to get a scan.
My advice with investment is not to have an emotional attachment to any of them and try to be as objective as possible.
He built this tracking software which enables many scammers to generate billions of dollars through affiliated marketing through social media such as Facebook. Here is the link if you want to read more https://getpocket.com/explore/item/how-facebook-helps-shady-advertisers-pollute-the-internet
Obviously, we cannot blame him when people convey people using his software but he did say "When you’re in the online business for long enough you realize that 90%+ of people with Internet are idiots." - Rob Gryn
As a founder, I know exactly how this is feels, this is called over confidence and undermining the trust of others for your own benefit.
He has a great team behind team and he is a great guy who already achieved a lot but in order for me to invest more into his project, he needs to SHOW me how to do instead of saying "Oh its going be mind-blowing guys, its amazing guys"