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Thanks for proving us with these information. Upon checking, disputes has just been started for both trades. Please allow additional time for our team to review your case. Since you’re in a gift card dispute, make sure to provide as much evidence as possible to verify that you are the rightful owner of the gift card. You can check this article for more info: https://paxful.com/support/en-us/articles/360018493219-What-Information-Should-I-Provide-During-a-Dispute-. We'll also forward the info you shared with us here to our moderators for further checking. They will surely be in touch with you on the trade chat once there are updates. We appreciate your patience.

Hi, u/Jakea95. We're sorry to hear about this. Please start a dispute so that a moderator can intervene and take necessary action. Our moderators will get to your dispute as soon as they can. In the meantime, make sure you have evidence such as receipts, bank account statements, and so on, ready to provide when requested by the moderator.

Please see these articles for you to be guided:
- How to Start a Dispute

- What Information Should I Provide During a Dispute

Thank you!

Hi there! Thanks for sending the details. We ask for your patience while the team looks into this. Rest assured you will receive a notification and an update regarding this dispute as soon as possible. We advise you to please follow the moderators instructions exactly as they were given.

You can learn more here: https://paxful.com/support/en-us/articles/360018493219-What-Information-Should-I-Provide-During-a-Dispute-

Thanks!

For the full breakdown of Paxful fees, please take a look at this article.

I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/paxful) if you have any questions or concerns.

Download your transactions in CSV format. Import them to a spreadsheet app. Use the data to build a report. To get the CSV visit here: https://paxful.com/account/transactions

On google sheets you could see the total amount of dollars spent on purchasing crypto with:

=sumif(A:A,"Cryptocurrency purchased",B:B)

We're sorry to hear you had this experience with us, u/bitcoinguy7617. Did you mean they marked the trade as paid? If that's the case you can start a dispute so our moderators can look into this.

You can also send the details of this trade here so we can follow-up with our support team:

• Do you want to follow up with our Support team? - Use this form so we can help!
  

For more information on how to deal with unresponsive trade partners, please visit our guide:

• Unresponsive trade partner

they charge 0.0008 btc which is the usual mining fee at high? with the sky high price of bitcoin that is pretty high but that is normal for everyone and they do not get those fees readup on bitcoin scaling. I asked them the same question and they gave me their support article on it. https://paxful.com/support/what-about-sending-out-bitcoins-from-my-wallet-and-the-bitcoin-network-miner-fees-who-pays-and-when/

We see that this transaction is still unconfirmed at the moment. You may find this article helpful in cases such as this. We appreciate your patience and kind understanding. :)

Thank you for bringing this up to our attention, u/No_Advice9175. To report this specific user, you may send the details of the trade to our support team through PaxBot on http://paxful.com so that they can review the account and take necessary actions. Make sure to send as much information as you can, such as the trade ID, evidence, details of what happened, and other relevant information that will help our team do the needful action.

For instructions on how to report bad users, we also suggest reading: https://paxful.com/support/en-us/articles/360009344874-Reporting-a-Problem.

We appreciate your vigilance in reporting this. Let us know if you have other questions in mind.

Hi, /u/Illustrious-Bar-40, thanks for reaching out to us! To guide you with the process, check out this article and video guide: https://paxful.com/support/en-us/articles/360013968714-Buying-Cryptocurrency-with-Online-Wallets.

We hope this helps! Let us know if you have other questions of concerns. 😊

We're sorry to hear you had this experience, /u/National-Departure78. As a reminder, do not cancel a trade after sending the payment. If you encounter an issue, please file a dispute instead so our moderators can intervene.

We recommend you file a support ticket for this trade. Once you have filed a ticket, send it to us and we'll follow up with our team.

Hello /u/Dry-Original-2528! Paxful is a marketplace where people can buy and sell cryptocurrencies directly with each other. You can get digital money instantly and pay with debit, credit, cash, and any currency. Once you've successfully signed up on paxful.com, log in to your account then you can hover over the "Buy" arrow and click your preferred cryptocurrency. Here's our complete guide on how to buy bitcoins.

For more trading tips, please visit our Help Center.

PM me on this. I offer very affordable consulting services to new and experienced traders that want to expand their markets. https://paxful.com/user/Snacktray420 is my paxful profile if you wanna take a look and try to figure it out for yourself.

Hi, /u/Louisegio2306. We're sorry to hear about what happened. For our team to be able to look into this trade further, please file a support ticket using PaxBot on our website https://paxful.com. You can check out this article on how you can do it. Once done, please share with us your support ticket number so we can forward this to the respective department that handles such cases. Keep us posted!

Hi /u/bunkerelder. We're sorry to hear this. We'd like to remind our users to always ensure they have received the payment from their trade partner before releasing the BTC. We also encourage starting a dispute when issues arise so that our moderators can intervene.

Please file a support ticket on the website so that our team can assist you further. Check this to learn how to file a support ticket: https://paxful.com/support/en-us/articles/360009477753-How-to-Contact-Support
Thank you!

Hello there, u/Louisegio2306. We're sorry to hear about this experience. Upon checking, the seller on your trade already withdrew all his funds from his Paxful account after your trade was canceled. Because of this, any attempt to reopen the trade has become impossible. Moving forward, please do not cancel your trade regardless of the seller's instructions. If you encounter any issues with your trade, always file a dispute so our moderators can assist you.

You can learn more about it here: https://paxful.com/support/en-us/articles/360009626754-Disputes.

We have escalated this for our moderators to check. We shall reach out to you should updates be available anytime soon. Thank you for your understanding.

To access lightning, there's no need to have your account completely verified. Here is a helpful article that you may want to read through about Lightning.

Hope this helps in any way. Have a good day!

Hi /u/Wonderful_Conflict63. We've checked on your trade and it looks like the trade wasn't cancelled and you've won the dispute. If you encounter issues within your trades and are unable to start a dispute. You may contact our support team by filing a support ticket: https://paxful.com/support/en-us/articles/360009477753-How-to-Contact-Support

Hi, /u/234DConverter. We understand handling fees can be tough and we're working towards making this better. Should you want to have lower fees in sending crypto in the future, you may consider sending the crypto using the lightning feature to wallets that support this. To know more about the lightning feature, we suggest reading: https://paxful.com/support/articles/4406608776594-Lightning. If you have other questions or concerns, please let us know. Thank you!

Hello u/sidelviajero, glad you find the article helpful. Creating a thread for best practices is a good idea! We'll be posting one soon.

For now, you can check this section of our FAQ and Help Center. We cover buying and selling, editing offers, chargebacks, and disputes.

Thank you for bringing this up to our attention, /u/paxlog. Please note that disputes can take a couple of days to resolve as our moderators will need to do a thorough investigation to assist in resolving the trade. For now, we ask for your extended patience and wait for a moderator to become available to review and resolve your disputed trade. While waiting, we encourage you to follow our moderators instructions and make sure to provide the evidence in the correct format. For more info, we suggest reading: https://paxful.com/support/articles/360018493219. If after 18 hours and there are still no updates, please don't hesitate to contact us back here so we can do a follow up. Thank you!

Hi /u/Bitter-Kiwi1266. We're sorry to hear this. Please file a support ticket on the website so that our team can look into this. Moving forward, please do not cancel the trade when you are in the dispute as this releases the BTC from escrow and returns it to the seller.
You can check this article to learn how to file a support ticket: https://paxful.com/support/en-us/articles/360009477753-How-to-Contact-Support

Hello /u/No_Advice9175. It can take up to 6+ confirmations before the balance is fully available, we have no control over the blockchain and it can get quite congested at times. If you want to check your transaction, please follow our guide

If you're still having trouble with this transaction after 24 hours, please create a support ticket and send it to us so we can follow up with our team regarding this issue.

Here's how you can get a ticket.

>Hunterfitzroy14

Hi u/Antique-Fennel-9615, we apologize for the response delay. Upon checking, your account is frozen due to issues identified by our team. We understand how important your account is which is why it's under review. Once there is an update, our team will reach out to you through email. For more information on account restrictions, please visit our article.

Hi /u/No_Advice9175. If you're in a dispute, make sure you send additional evidence to back up your claim. You will be notified in the trade for updates or additional instructions from our moderators.

For more information:
What Information Should I Provide During a Dispute?

Hi, /u/Royal_Bear9330, we're sorry to hear you had this experience.

Upon checking, we see that you canceled the trade. Once a trade is canceled, the bitcoin is automatically released back to the vendor. If you suspect there is an issue with the trade, please do not cancel the trade. Instead, start a dispute so that our moderator can intervene and resolve the issue.

Typically, when a seller asks you to cancel the trade, it is usually a sign of a scam. You can learn more here: https://paxful.com/support/en-us/articles/360016119994-Potential-risks-when-trading-cryptocurrency.

For our team to review the trade, please file a support ticket using PaxBot on our website. You can send us your support ticket number once done so we can forward this to the team.

Thank you.

Hi, u/novacat707. Please see this help center article for more information to report any problem on your trade with the user you are trying to report - https://paxful.com/support/articles/360009344874. Thank you.

Hello /u/Mint_scent. Reporting malicious users is a way to keep yourself and the Paxful community safe. Here’s our guide on what you can report on the Paxful marketplace: https://paxful.com/support/en-us/articles/360009344874-Reporting-a-problem

Hello, /u/Carrothersju. We are so sorry to hear about this experience. Upon checking, we see that you canceled the trade. Once a trade is canceled, the bitcoin is automatically released back to the vendor. If you suspect there is an issue with the trade, please do not cancel the trade. Instead, start a dispute so that our moderator can intervene and resolve the issue.

Typically, when a seller asks you to cancel the trade, it is usually a sign of a scam. You can learn more here: https://paxful.com/support/en-us/articles/360016119994-Potential-risks-when-trading-cryptocurrency.

At the moment, we can confirm that the user's account has been banned. Thank you for your understanding.

Upon checking, your account has been temporarily put on hold due to a violation of Paxful’s Terms of Service specifically for the unusual or high-risk activity. During this time period, you will not be able to use your account or have access to your wallet. Your funds will remain untouched and safe in your account for the time being. You may write over to our support team at https://paxful.com once the hold period is over so they can assist you on how you can withdraw your funds.

For more info, we suggest reading this article.

Thanks for your understanding.

HI, u/rdogg. During the registration of an account, users agree to provide information as requested for the purposes of identity verification and the detection of money laundering, fraud, or any other financial crime. Moreover, Paxful has implemented Anti-Money Laundering policies and measures to prevent such activities from being conducted through our platform. Note, however, that you still bear responsibilities to conduct due diligence to further protect yourself from such activities. For more information regarding this matter, please check out our Terms of Service and AML Policy. Thank you!

Hello, u/Check_Reasonable. Thanks for raising this to our attention and we're sorry to hear about the experience. Please don't cancel the trade! Once canceled, our moderators won't be able to assist you further in either getting your funds back or getting your purchased bitcoins. For the moderators to review the transaction, please file a dispute by following the steps shown in this guide.

Please wait for a moderator to be available to investigate the transaction. Kindly note as well that each dispute is addressed in the order they were received and in a live queue. For this, we thank you for your patience. Hope this helps! Let us know if you have other questions.

Hi /u/kiwitheboss13. We're sorry you're experiencing this. Please make sure that you have the latest version of the app and your device's OS is updated.
You may also perform troubleshooting steps such as force quitting the app, clearing cache/cookies, and uninstalling and reinstalling the app. You can take a look at this article for more info: https://paxful.com/support/en-us/articles/360010247680-Mobile-App-Issues-and-Solutions.
If these troubleshooting tips don't work, please send a screenshot/video recording of this to our support team at http://paxful.com for assistance.

We understand the frustration and hope there's something we can do further. However, based on your location, an ID verification is required. Please see this article for your reference. Again, we encourage you to file a support ticket for our support team to provide you with further information or instructions about this concern. We appreciate your understanding.

Hi there! Please see this help center article for a quick guide on how to sell cryptocurrencies at Paxful - https://paxful.com/support/articles/360014078533. Moreover, depending on your location, ID verification may be required before you can send or sell cryptocurrencies with your Paxful account. Thank you.

It seems that the trade expired because it was not marked as paid. Please always remember to mark your trades as paid as soon as you have provided payment to the seller. Upon checking, the seller on your trade already withdrew all his funds from his Paxful account after your trade expired. Because of this, any attempt to reopen the trade has become impossible. Moving forward, please always mark your trades as paid as soon as you have sent a valid payment to the seller. If you encounter any problem with your trades, please don't forget to start a dispute so that a moderator can intervene and assist you.

Here's our guide for more info: https://paxful.com/support/en-us/articles/360009626754-Disputes.

What we can suggest is for you to try filing a support ticket via Paxbot found on our website, paxful.com, so our support team can provide you with further details. Thank you for your understanding.

Thank you for bringing this up to our attention, /u/Inside-Rain-5972.
To report this specific user, you may send the details of the trade to our support team through PaxBot on http://paxful.com so that they can review the account and take necessary actions. Make sure to send as much information as you can, such as the trade ID, evidence, details of what happened, and etc.
For instructions on how to report bad users, we also suggest reading: https://paxful.com/support/en-us/articles/360009344874-Reporting-a-Problem.
If there's anything else we can help you with, please let us know. Thank you.

Hello, u/Bernd121. Thank you for raising this to our attention and we're sorry to hear about the trouble. Upon checking, we see that you canceled the trade. Once a trade is canceled, the bitcoin is automatically released back to the vendor. If you suspect there is an issue with the trade, please do not cancel the trade. Instead, start a dispute so that our moderator can intervene and resolve the issue.

Typically, when a seller asks you to cancel the trade, it is usually a sign of a scam. You can learn more here: https://paxful.com/support/en-us/articles/360016119994-Potential-risks-when-trading-cryptocurrency.

For our team to review the trade, please file a support ticket using PaxBot on our website. Head over to our website, paxful.com, and using Paxbot, type "Support Ticket" and simply follow the prompts. Our support team will reach out to you through email once a support ticket is filed. Thank you for your patience.

We are sorry to hear about this, u/MrLeitungswasser. Please note that different factors affect the visibility of your offers in the marketplace. Offers are ranked using an algorithm that takes into consideration all these factors to determine how your offer will be shown in the marketplace listing. For more information, please see these help center articles.

- My Offer Is Not Publicly Visible

- How Can I Make My Offer Appear Higher on the Marketplace?

Thank you!

Hi, u/calcaneale! We retain Personal Data for the period necessary for the purposes for which it was collected, or for such periods as required by applicable law. This may involve retaining Personal Data for periods following a transaction. We make efforts to delete your Personal Data once it is no longer required for any of the business purposes described in our privacy notice. Thank you.

Hi u/Scary_Dragonfruit667, thanks for reaching out. Please allow some time for our moderator to review your dispute and make sure that you have followed and provided the exact evidence requested by our moderator. You'll be notified in the trade chat once there's an update.

You can also send us the trade ID so we can track your dispute's progress.
In the meantime, you can read how disputes work on Paxful.

Hi, u/Sufficient-World3724.

We're sorry to hear this. However, please know that we never restrict accounts without a good reason. Accounts get restricted when our system detects an issue on the account's offer, trade, verification request, etc. Don't worry, our support team will email you instructions on how to restore your account once the review is complete.

Also, you've made some good points in this post but please keep in mind that we have to follow certain compliance protocols. As much as we want to promise our users that they can access their accounts within a specific time frame, multiple reviews must be done.

Here's our article about account restrictions:

• Why didn’t my account pass compliance review?
• Why is My Paxful Account Frozen or Restricted?

Thank you.

https://paxful.com/user/ZippyDace104

Add him to the list as well. he is Indian scammer who has somehow managed to verify an account in the US. look at his trading history and IP address, you will know. Stay safe everyone

Hi, /u/Scary_Dragonfruit66. We're sorry to hear about this. Can you share with us your username and the trade ID you are referring to so we can check? We also suggest filing a support ticket using PaxBot located on the lower right corner of our website https://paxful.com. Here's our guide on how you can contact our support team directly. We'll keep an eye out for your response!

Hi there! We're sorry you're having this issue. If your account was put on hold, it means your account is currently under review. Please get in touch with our support team through Paxbot on Paxful.com for more information and further assistance. Thanks!

We're sorry to hear this, /u/zacjac99. It's always a tough decision for us whenever we restrict an account, we see how our users feel about this, and as much as we'd like everyone to use Paxful, our community's safety is still our priority. We want to have a safe platform that's why these reviews are necessary. Don't worry, our support team will email you instructions on how to restore your account once the review is complete.
Here's our article about account restrictions
Why didn’t my account pass compliance review? (https://paxful.com/support/en-us/articles/360016891900-Why-didn-t-my-account-pass-compliance-review-)
Why is My Paxful Account Frozen or Restricted? (https://paxful.com/support/en-us/articles/360014551640-Why-is-my-Paxful-account-frozen-or-restricted-)
For further assistance, we suggest contacting our support team through PaxBot on our website. Thank you.

Hi, u/NeckNew5971. Please know that Chargebacks occur outside of the Paxful platform and unfortunately are beyond Paxful’s control. However, our support team can take action against Paxful users who commit chargebacks. You can follow our guide on how to report a chargeback here: https://paxful.com/support/articles/360016020060-Reporting-a-Chargeback. Make sure to also file a support ticket by following the instructions on this article. Feel free to send us your support ticket number once done. Thank you!

Hi yu/Scary_Dragonfruit667. Is this trade active right now? You can file a dispute so our moderators can intervene. If you’re not able to file a dispute, please send the details of this trade to our support team by going to paxful.com and clicking the chat icon. Please send us as much information as you can, such as the trade ID, proof of ownership, evidence, details of what happened, etc.

For more information, please visit
- When Should I File a Dispute
-I have an issue with a trade but I can't file a dispute

Hi u/Scary_Dragonfruit667, we'd like to look into this further. Please take a screenshot of this and send it to our support team through paxful.com. Once you're done, you can send us your ticket number so we can follow up.

How To Contact Support

Thank you for bringing this up to our attention. To report this specific user, you may send the details of the trade to our support team through PaxBot on http://paxful.com so that they can review the account and take necessary actions. Make sure to send as much information as you can, such as the trade ID, evidence, details of what happened, and etc.

For instructions on how to report bad users, we also suggest reading: https://paxful.com/support/en-us/articles/360009344874-Reporting-a-Problem.

Thank you for your patience. Let us know if you have other concerns.

Hi u/Aggravating-Ice9674. Please do not cancel the trade and file a dispute so our team can look into this as soon as possible. Once you have filed a dispute, make sure you sent the exact evidence requested.

For more information:
What Information Should I Provide During a Dispute?

We're sorry for the inconvenience. Your concern has been forwarded to the respective department that handles this. We ask for your patience while this is being coordinated. We also encourage you to get in touch with our support team directly for updates through Paxbot on Paxful.com. Thanks!

Hi, /u/PapaG02. A fix has been implemented but we are still monitoring the results. We'd love to help get this sorted out. Please file a support ticket using PaxBot on our website (https://paxful.com) and send our team your username and transaction hash so that they can help manually rebroadcast your transaction. You can take a look at this article on how you can contact our support team directly: paxful.com/support/en-us/articles/360009477753-How-to-Contact-Support. Once done, feel free to send over your support ticket number so we can forward it to the appropriate team. Keep us posted!

We understand that you would like to reset your security questions as you forgot the answers, /u/Historical-Set-1665. However, please note that for the security of the account, we are unable to change this through social media. To help you further, please reach out to our support team by sending a message through PaxBot on https://paxful.com.

Here's our guide on how you can contact our team: https://paxful.com/support/en-us/articles/360009477753-Contact-support.

Thanks, and we hope this helps!

Hi, /u/Scary_Dragonfruit667. Please note that it takes 2-6+ confirmations before we make your balance fully available. This is the industry standard for a truly secure wallet. It can take anywhere from five minutes to an hour or even more depending on the current speed of the Bitcoin network. Unfortunately, we have no control over the blockchain and it can get quite congested at times. You can learn more about it here: https://paxful.com/support/en-us/articles/360009350934-How-long-does-it-take-to-receive-a-Bitcoin-transaction-.

To track the progress of your transaction, please go to: https://www.blockchain.com/explorer.

We hope this helps!

We're sorry to hear about this, /u/LuclaVenm. For further assistance on this, please contact our support team through PaxBot located on the lower right corner of https://paxful.com, and please provide a screenshot of the error experienced. Our team will be more than glad to assist you. Thanks for reporting!

Hi /u/24_chromosomes. We're sorry to hear you experienced this. We would like to remind our users to only release the BTC once you have confirmed the receipt of payment. Please file a support ticket so that our team can look into this right away.

Check this article to learn how: https://paxful.com/support/en-us/articles/360009477753-How-to-Contact-Support

Hi /u/rlz13377. We're sorry to hear that you lost your dispute. Please know that it could be because you were not able to provide clear reasons and evidence as requested by the moderator to prove your claims within the given time. You can check out this article to learn more: https://paxful.com/support/en-us/articles/360020519239-Why-Did-I-Lose-a-Dispute.
Dispute resolutions are final and non-reversible, however, if you wish for the resolution to be reviewed then you have to file a support ticket through Paxbot on our website. Make sure to provide further evidence to prove your case. Thank you.

We're glad to hear this, /u/No_Panic_2037! Please don't hesitate to message us again if anything else comes up. You can also contact us through our official social media channels - https://paxful.com/community. Thank you!

Hello, u/3lirex. Thanks for writing in and posting this interesting question. Like with any other type of investment, there are risks that are involved with trading bitcoins on Paxful. Rest assured, our team is working 24/7 to eliminate these scammers to provide a safe & secure trading platform for all. Regrettably, there are and will be bad actors on the platform that may try to present you with a scam.

You can follow our safety tips when trading here: https://paxful.com/support/en-us/articles/360016119994-Potential-risks-when-trading-cryptocurrency.

Hope this helps in any way. Let us know if you have other questions. Have a good day!

Hello, u/suzansarker. We are incredibly sorry to hear this happened to you. As a seller, it is important to be aware of the risks and liabilities you have agreed to in our Terms of Service, which includes taking responsibility for releasing bitcoin accidentally and prematurely. Moving forward, please always make sure that you have received payment before releasing your bitcoin from escrow.

That said, we will still have our moderators look into this but there is no guarantee that the buyer will return the bitcoin. Please file a support ticket using PaxBot located on the lower right side of https://paxful.com for our team to be able to review the trade.

Thank you for your patience. Let us know if you have other questions.

Hi /u/novacat707. Thank you for bringing this up to our attention. To report this specific user, you may send the details of the trade to our support team through PaxBot on http://paxful.com so that they can review the account and take necessary actions. Make sure to send as much information as you can, such as the trade ID, proof of ownership, evidence, details of what happened, etc.
For instructions on how to report bad users, we also suggest reading: https://paxful.com/support/en-us/articles/360009344874-Reporting-a-Problem. If there's anything else we can help you with, please let us know.

We're sorry you're having this issue. Please get in touch with our support team directly so this can be further looked into. You may do so through Paxbot on Paxful.com and provide all the necessary details so the team can check this for you. Thanks!

Hi there! We're sorry you're having this issue. Please create a support ticket so our team can assist you directly through Paxbot on Paxful.com. Share more info about your concern so the team can further look into it. Thanks!

We're sorry to hear that you're having issues within a trade, /u/Decent-Series-8287. Upon checking, the dispute has just been started an hour ago. Please give our moderators 24-48hrs to resolve your case. They will surely be in touch as soon as there are updates with this.

For now, we suggest to provide as much information that will be asked of you by our moderator so that they can review it efficiently. We also encourage you to follow our moderators instructions and make sure to provide the evidence in the correct format. Since you are in a gift card dispute, please prepare as much evidence as possible to verify that you are the rightful owner of the gift card. Sharing with you this article for reference: https://paxful.com/support/en-us/articles/360018493219-What-Information-Should-I-Provide-During-a-Dispute-. We appreciate your patience!

We're sorry you're having issues within a trade and we apologize for the wait, /u/Amanrajsagar! Please note that disputes can take a couple of days to resolve as our moderators will need to do a thorough investigation to assist in resolving the trade. Please give our team 24-48hrs to resolve this. You can learn more about it here: https://paxful.com/support/en-us/articles/360009626754-Disputes.
We've raised this directly to our dispute moderators for review. Rest assured, a moderator will be in touch on the trade chat as soon as they have an update.
In the meantime, we highly encourage you to provide all the evidence and follow the moderator's instructions exactly as they were given. Our moderator will surely be in touch with you on the trade chat as soon as there are updates. For now, we suggest reading: https://paxful.com/support/en-us/articles/360018493219-What-Information-Should-I-Provide-During-a-Dispute-.
We appreciate your patience and understanding. 🙏

Thank you for bringing this up to our attention, /u/Effiefx. To report this specific user, you may send the details of the trade to our support team through PaxBot on http://paxful.com so that they can review the account and take necessary actions. Make sure to send as much information as you can, such as the trade ID, evidence, details of what happened, and etc.
For instructions on how to report bad users, we also suggest reading: https://paxful.com/support/en-us/articles/360009344874-Reporting-a-Problem.
If there's anything else we can help you with, please let us know. Thank you!

Hi there! We're sorry you're having issues with your trades. Please send us more details through the chat widget / Paxbot on Paxful.com so the team can further look into this. Thanks!

We understand /u/Jumpy_Yogurtcloset86 and we want you to get back to trading as soon as possible! But we request your patience, disputes need to be investigated properly. Don't worry, you'll be notified in the trade chat for updates. We'll do our best to follow up.

For more information on how disputes work, please visit our article.

Hi David, learn more about it here: https://paxful.com/support/en-us/articles/360021460500-USDT-Tron

For further assistance, please get in touch with our support team through the chat widget on http://Paxful.com. Type "Support ticket" to create one and share more information about your concern. You will receive a support ticket number through your email once done. Hope this helps, thanks!

Hi, /u/WinterRoll125. We’re always trying to improve our service and we can’t do it without your honest feedback! Rest assured that we are looking at options on how we can improve the fees for everyone's benefit. Please also note that Paxful fees cover the miner's fee required to process transactions and the service fee for the services at Paxful. For external transfers, fees will apply and rates will depend on the amount of bitcoins you are sending. To learn more about our updated fees, you can check out this article. Thank you!

We understand the frustration and hope there's something we can do about this. We suggest that you contact our support team using PaxBot on https://paxful.com. Type "Support ticket" to create one and share more information about the issue with your account. You will then receive a support ticket number through email once done and our support team will be in touch with you from there as soon as they can. Thanks for your patience and understanding.

Hello, u/Aggressive_Affect394. Thanks for writing in and we're so sorry for the experience. It looks like you have made an agreement with the seller outside the platform. We are always reminding our users not to trade off the Paxful app because our moderators are unable to monitor the trade if problems arise. Since this transaction was done through communicating in messaging apps off escrow, regrettably, Paxful is not liable for any losses. For you to be guided when trading in the future, we suggest reading this article.

We also see that you have canceled the trade edpxXqx1edT and the seller on your trade already no longer has funds from his Paxful account after your trade was canceled. Once a trade is canceled, the bitcoin is automatically released back to the vendor.

Because of this, any attempt to reopen the trade has become impossible. Moving forward, please do not cancel your trade regardless of the seller's instructions. If you encounter any issues with your trade, always file a dispute so our moderators can assist you.

You can learn more about it here: https://paxful.com/support/en-us/articles/360009626754-Disputes.

For our team to review the trade, please file a support ticket using PaxBot on our website. Thanks for your understanding.

Hello, u/eBroncos2021. Thanks for writing in and we're sorry about this experience. To submit this evidence, you may try to file a support ticket via Paxbot found on our website. You can have the documents uploaded to your Google Drive and have the link shared with the support team for reference and further review.

You can learn more about it here: https://paxful.com/support/en-us/articles/360016020060-Reporting-a-Chargeback.

Thanks for your patience. Let us know if you have other questions in mind. Have a pleasant day!

Thank you for bringing this up to our attention. To report this specific user, you may send the details of the trade to our support team through PaxBot on http://paxful.com so that they can review the account and take necessary actions. Make sure to send as much information as you can, such as the trade ID, evidence, details of what happened, and etc.

For instructions on how to report bad users, we also suggest reading this article.

Thank you for your understanding. Let us know if you have other questions. Thanks and have a good day.

Hi there! We're sorry to hear this. Please get in touch with our support team directly through Paxbot on Paxful.com for further assistance. Type "Support ticket" and share more information about your concern. You should receive a support ticket number through your email for your reference. Thanks!

Hello, u/GBC__. Thanks for raising this to our attention and our apologies for this experience. It appears that a dispute has not started yet. For the moderators to review the transaction, please file a dispute by following the steps shown in this guide.

Please wait for a moderator to be available to investigate the transaction. Kindly note as well that each dispute is addressed in the order they were received and in a live queue. We ask for your patience while the process is ongoing. Thank you for your understanding. Let us know if you have other questions. In the meantime, we hope you stay well and safe. Have a good day!

Hi, /u/Jumpy_Yogurtcloset86. Thank you for bringing this up to our attention! Please file a support ticket using PaxBot located on the lower right side of https://paxful.com for our team to be able to review the trade. You can send us your support ticket number once done so we can have our team check and assist you further with this trade issue. Here's our guide on how you can contact our team: https://paxful.com/support/en-us/articles/360009477753-Contact-support. Keep us posted!

Hello /u/Jumpy_Yogurtcloset86. Upon checking, we see that your dispute is under review. Please allow some time for our moderator to complete their review of your dispute. Some disputes may take longer to get resolved since our moderators take into consideration trade terms, offer instructions, evidence of payment, and more. Don't worry, you will be notified in the trade chat once there is an update.

While waiting, you can read our guide on how disputes work.

His original account was closed and he's opened a new one now called MostPeJerry605

https://paxful.com/user/MostPejerrey605

I didn't trade with him he opened a trade with me to coin lock my account 🙄

Thank you for raising this to our attention, u/Jumpy_Yogurtcloset86. It appears that a dispute has not started yet. For the moderators to review the transaction, please file a dispute by following the steps shown in this guide: https://paxful.com/support/en-us/articles/360009626754-How-Do-I-Start-a-Dispute-on-Paxful-

Please wait for a moderator to be available to investigate the transaction. Kindly note as well that each dispute is addressed in the order they were received and in a live queue. We ask for your patience while the process is ongoing. Thank you for your understanding. Let us know if you have other questions. In the meantime, we hope you stay well and safe.

Hi u/shcyt, we're sorry to hear you had this experience. We will follow up with our team regarding this trade, they will reach out to you through email as soon as there is an update. While waiting for our team, you can read our article for tips on how to trade safely on Paxful.

Thanks for sharing, u/cypress36! You may also send this directly to our team through Paxbot on Paxful.com under "Feature Request". Our team will continue to find more ways to improve our platform and we thank you for your suggestion. Have a good day!

Thank you for bringing this up to our attention, /u/Total-Plastic-1011. Please know that accounts get restricted when our system detects an issue on the account's offer, trade, verification request, or if TOS violations were found on the account itself. For more info on account restrictions, please visit this article.

As per trade 1voniTxnxDW, we can see that a moderator has already been assigned to review your dispute. We've forwarded your support ticket request as well to the respective department who handles such issues for further checking. You'll surely be notified once there are updates via email to your support ticket #737414. We appreciate your patience.

Hi, /u/Smart-Mathematician9. Please know that Security deposits are applied to various payment methods and regions. You will be alerted if your trade requires a security deposit. It could be that your offers are visible because of the following reasons:

- You are ID-verified

- You have the minimum amount of your offer available on your Paxful wallet

If you need further assistance, please file a support ticket using PaxBot located on the lower right corner of our website. Here's our guide on how you can do it: https://paxful.com/support/en-us/articles/360009477753-Contact-support.Once done, just send over your username and support ticket number so we can have our team look into this further. Keep us posted!

I took rhe liberty to translate your post Alphonse.

"Rest assured that Paxful has a lot of tolerance for fraud and scam-related activities. Users proven to be committing such activities are being welcomed with open arms on to the  Paxful platform. To celebrate a specific scam-user and trade, please follow the steps on this article - https://paxful.com/support/articles/howtogivekudostoourscammers. Thank you!"

Hi, /u/Smart-Mathematician9, thanks for reaching out to us!

Please note that you can withdraw your security deposit only seven days after your last trade. This includes successful and canceled trades. For more information on this, please check out this KB article: https://paxful.com/support/en-us/articles/360012285673-What-Are-Security-Deposits-

We hope this helps! If you need further assistance on this, we suggest filing a support ticket through PaxBot on our website (paxful.com) to get in touch with our support team regarding this. Thank you!

We are incredibly sorry to hear this happened to you. As a seller, it is important to be aware of the risks and liabilities you have agreed to in our Terms of Service, which includes taking responsibility for releasing bitcoin accidentally and prematurely. Moving forward, please always make sure that you have received payment before releasing your bitcoin from escrow.

That said, we will still have our moderators look into this but there is no guarantee that the buyer will return the bitcoin. Please file a support ticket using PaxBot located on the lower right side of https://paxful.com for our team to be able to review the trade. Thank you for your understanding. Let us know if you have other questions.

Hi, /u/Revolutionary-Milk87. Please know that Paxful will NEVER suspend or freeze an account for no reason. Paxful will only do so when our top-of-the-line, global Compliance team suspects or identifies fraudulent or illegal activity connected to the account. For more info, we suggest reading <strong>this article.</strong>

Please share with us your username so we can check on the status of your account. Thank you.

Thank you for bringing this up to our attention and for being vigilant for issues like this. To report this specific user, you may send the details of the trade to our support team through PaxBot on http://paxful.com so that they can review the account and take necessary actions. Make sure to send as much information as you can, such as the trade ID, evidence, details of what happened, and etc.

For instructions on how to report bad users, we also suggest reading: https://paxful.com/support/en-us/articles/360009344874-Reporting-a-Problem. Thanks again and hope you have a good day.

If there's anything else we can help you with, please let us know.

Hello /u/gruscigno, we're sorry to hear you had this experience. Always make sure to mark the trade as paid after sending the payment to prevent the trade from expiring. On your ticket, please send us as much information as you can, such as the trade ID, proof of ownership, evidence, details of what happened, etc. We will do our best to follow up with our team regarding your trade. You will be notified via email once there's an update.

For more information:
I Have an Issue with a Trade but I Can’t File a Dispute

Hi there! You can learn more about the fees associated with the lightning network here: https://paxful.com/support/en-us/articles/4406608776594-Lightning

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Hope this helps, thanks!

Thanks for sending in the info! It seems our team has responded to your support ticket already. Please check our team's response in your email. If you're unable to find it in your inbox, please check your spam/trash folder. Please also check this article if you're not receiving emails from Paxful: https://paxful.com/support/en-us/articles/360013437619-Not-Receiving-Emails-from-Paxful

Thanks!

Yea man me and another user on here is still frozen I think. High volume as well. It's about to be 2 months frozen for my account. I'm on other p2p sites so I'm good either way, but I still have $1k locked in there. Here is my profile: https://paxful.com/user/fvckbg

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I just noticed I have a "user is not active" badge next to my name lol.

We're sorry to hear you had this experience, /u/chrislx_420. Upon checking, we see that you canceled the trade. Once a trade is canceled, the bitcoin is automatically released back to the vendor. If you suspect there is an issue with the trade, please do not cancel the trade. Instead, start a dispute so that our moderator can intervene and resolve the issue.

Typically, when a seller asks you to cancel the trade, it is usually a sign of a scam. You can learn more here: https://paxful.com/support/en-us/articles/360016119994-Potential-risks-when-trading-cryptocurrency.

For our team to review the trade, please file a support ticket using PaxBot on our website. You can send us your support ticket number once done so we can forward this to the team.

We're sorry to hear you feel this way, /u/Frosttoys. It's always a tough decision for us whenever we restrict an account, we see how our users feel about this, and as much as we'd like everyone to use Paxful our community's safety is still our priority. We want to have a safe platform that's why these reviews are necessary. Don't worry, you'll receive an email from our team once the review is complete.

Here's our article about account restrictions

-Why didn’t my account pass compliance review?

-Why is My Paxful Account Frozen or Restricted?

Hello /u/Budget-Eggplant-6086. We see that your account is still being reviewed. Please understand that we never restrict an account without a good reason. Paxful will only restrict an account when our team suspects or identifies fraudulent activity connected to the account.

Once the review is complete, our team will reach out to you through email. For more information on why accounts get restricted: https://paxful.com/support/en-us/articles/360014551640-Why-is-my-account-restricted-

Hi, /u/coolnomad! Paxful provides you with a digital wallet, however not the private keys. This is because Paxful uses a leading blockchain provider for your safety and security. If you need further assistance regarding this transaction, feel free to file a support ticket using PaxBot located on the lower right side of our website https://paxful.com. Our support team will then be in touch with you from there. Here's our guide on how you can contact our team directly: https://paxful.com/support/articles/360009477753-Contact-support. Thank you!

Hey /u/Objective_Bed3316. Gift cards are a popular payment method on Paxful. This article gives you an overview of selling cryptocurrency using any of the supported gift cards: https://paxful.com/support/en-us/articles/360012416940-Selling-Cryptocurrency-for-Gift-Cards.

We're so sorry that for this unpleasant experience for your fiancee, u/Regular_Rabbit. Once a trade is canceled, the bitcoin is automatically released back to the vendor. If you suspect there is an issue with the trade, please do not cancel the trade. Instead, start a dispute so that our moderator can intervene and resolve the issue.

Typically, when a seller asks you to cancel the trade, it is usually a sign of a scam. You can learn more here: https://paxful.com/support/en-us/articles/360016119994-Potential-risks-when-trading-cryptocurrency.

We encourage that a support ticket be filed via Paxbot so necessary actions can be taken for her trading partner in the transaction. Thank you.