What are /r/shapeshiftio's favorite Products & Services?

From 3.5 billion Reddit comments

> Not necessarily, it just means the site uses SSL but it can't be hard for a scammer to just buy an SSL certificate for his phishing site.

Very true, and it isn't even necessary to buy a SSL certificate: https://letsencrypt.org

Keats, we are so sorry to hear this happened. Unfortunately these clone sites are extremely difficult to prevent from popping up. We're exploring ways to proactively take these down, and in the meantime will be making it a point to educate users on these issues on social media. To your point, we will post about it more frequently here on reddit as well.

To avoid scams, it's best to bookmark the site or manually type in "https://shapeshift.io/" Always double-check that the URL is correct before making a transaction. And never, ever click on a "shapeshift" link sent to you via an email or instant message.

We know that none of this lessens the blow of losing your hard-earned digital wealth. Many of us in crypto have suffered similar losses due to malicious actors, and it just plain sucks. But know that we're doing our best to reduce the frequency of these types of attacks.

Our API is open-source and free. We do this to encourage growth in the cryptocurrency market and to open up the use-case for a variety of digital assets.

There are some malicious people in this space that will use any avenue to prey upon crypto hodlers. We are always saddened to see these reports and work hard to get the sites removed as quickly as possible. The site you used [shapenshift.io] has since been taken down.

We encourage best-practices to our users and will give weekly tips on Twitter. Many of these are focused on using the correct site and avoiding phishing sites. We will not directly link any of these sites as this may result in more clicks than more awareness against it.

We stand by Tyler's most recent response...

Hello!

I'm sorry you feel that way but there really isn't a lot we can do. Google takes these phishing sites money and posts their ad's.

I would bookmark https://shapeshift.io/#/coins and please when you visit any crypto website make sure you have the right address.

Best Regards,

Tyler T

Crypto Specialist CBP

I think there is some type of security problem and someone is diverting the funds. To another account, look at my verification

https://shapeshift.io/txstat/0x89455376f2bc2fe6ed7a65932b2c936a9579b430. Says that there were no funds and is a lie, shapeshift says he did the return, but they have sent to an address that is not mine, and I have lost my etc, I recommend not to use exchange with them until they give a solution.

I know kyber swap and shapeshift.io allowed token to token exchange but stablecoin to lock your profit it's not applicable here. If someone could create that one to be added on their features, that would be sweet.

At least yours got past the Awaiting Deposit stage.

https://shapeshift.io/#/status/026efb66-af67-44d9-b12a-beb24bf3ff95

https://live.blockcypher.com/btc/tx/3cd51a5a3ba6f6ef79d06a61416093408587853bdae7931394028797a81750e6/

Lots of people in the same boat. Fuck knows where my coins are.

Looking into this more, I believe you are running into a display issue that is a bug on our end and we have a fix coming for it next week.

In the meantime, if you need to transaction your Bitcoin and Ethereum, you can use the following KeepKey integrations:

Electrum wallet for Bitcoin: https://electrum.org/

MyEtherWallet for Ethereum: https://www.myetherwallet.com/

Hey there! :)

​

It's not only down in Jaxx!

If you go to shapeshift.io and try to send/receive Dogecoin it will tell you that it's temporarily unaivalable... So this mean's that you can't exchange it with Shapeshift or any Wallet that uses Shapeshifts-API...

​

What you can do is use another exchange that trades Dogecoin in the meanwhile ;)

We are happy to hear you would like to use our API and would be happy to help. Unfortunately though, you will not be able to use testnet tokens with our API. If you have not done so, you can create your affiliate API key here: <strong>https://shapeshift.io/legacy/affiliate.html</strong>

ETH blockchain transactions using shapeshift are generally very fast. The delay is probably due to backups on the Bitcoin Cash blockchain. You can watch it live here: https://blockchair.com/bitcoin-cash/blocks

Me too -15 hrs+ delay so far on ETH->BTC - my BTC haven't shown up. You can see the transaction at: https://shapeshift.io/#/status/61a9fd75-d7d5-41b9-a093-8b708a59455a If you click View on blockchain, it says transaction not found.

Hi u/odds-bodkins,

If your funds were sent successfully before your connection outage, then the exchange will complete successfully. Good news is you noted the Order ID, so you can plug that in https://shapeshift.io/#/status/ [here] once your connection is back to check the status of your exchange. If there seems to be an issue, reach out to our helpful team. https://shapeshift.zendesk.com/hc/en-us/requests/new

Thanks!

u/Zeppelin420Fan

Sorry for the outage of DOGE at Jaxx. Please try doing your DOGE trades on shapeShift.io or the new ShapeShift platform here: beta.shapeshift.com.

&#x200B;

Thanks!

Yes, trading XMR is currently online. If XMR (or any coin) shows as an available trading pair on our asset selection page then it is available.

If it is not available it will be greyed out and will show as "TEMPORARILY UNAVAILABLE." Hope that helps clear up any confusion.

Hi Polohpi,

We solved this issue with the above user. We encourage all of our users to review or terms of service to make sure we are the right fit for their needs. If you are not violating our TOS, you should be all good to use ShapeShift.io without any issues.

I have tried on a few browsers and machines today I cannot access the .io website.

The mobile app seems to be working ok though.

Tried reporting it as correct but not surprisingly this site returns an error when submitted!

Shapeshift.io

Hey there,

It's good to hear that some of our users keep their order IDs for future reference.

If you have the deposit address, you can use our Tx Stat tool.

https://shapeshift.io/txstat/

All you have to do is attach your deposit address to the end of this URL just like you did with the ShapeShift status page you mentioned above.

https://shapeshift.io/txstat/deposot-address-here

This should solve your problem but if it doesn't, please let us know and we will do all that we can to provide an alternative solution.

Thanks for reaching out.

Hello again,

Do you know the BCH address that you sent TO in order to get your BTC?

If you know the deposit address that you sent to, you can use our TxStat tool to figure that out.

https://shapeshift.io/txstat/(paste your BCH address here)

That should be all you need to get the BTC withdraw address.

Let us know if you need any further help,

Hey, I have exactly the same problem... 9 days and nothing... And they promised to get in touch with me by Thursday wich is already over -.- See the comment from them in this link: https://www.reddit.com/r/shapeshiftio/comments/7m8j6f/help_my_bitcoin_has_dissapeared/

Support TICKET: 127142

Order ID: 6dd6d287-dc6d-4bf5-9c98-f085d7b898f2 https://shapeshift.io/#/status/6dd6d287-dc6d-4bf5-9c98-f085d7b898f2

Hey, They promised me to get in touch with me by Thursday.. its today.. Still nothing, cant believe this.. Support TICKET: 127142 Order ID: 6dd6d287-dc6d-4bf5-9c98-f085d7b898f2 https://shapeshift.io/#/status/6dd6d287-dc6d-4bf5-9c98-f085d7b898f2

Hey, I have exactly the same problem... 1 week and nothing... Support TICKET: 127142

Order ID: 6dd6d287-dc6d-4bf5-9c98-f085d7b898f2 https://shapeshift.io/#/status/6dd6d287-dc6d-4bf5-9c98-f085d7b898f2

I have the same problem also 6 days old. After waiting hours for the miners to confirm and the deposit made it through to shapeshift I didn't receive my BCH , I filed a ticket and haven't had a response. This is very depressing and unprofessional

https://shapeshift.io/#/status/e22ed1a3-6e23-484d-ab3d-ba420f33e6c1

The transaction you have provided is not mine. My ORDER ID is: 0e5f1e00-01ba-4edd-966b-b44fc90c7b3a

https://shapeshift.io/#/status/0e5f1e00-01ba-4edd-966b-b44fc90c7b3a

Its still in awaiting Deposit

Please look into it asap

I just transferred 39.22721494LTC for 2.53886784BCH, at 8:56 AM which amounted to around $1120 USD loss based on the average exchange rates at the time.. which amounts to over 20% of my order total (stupid I know). I did this through the exodus wallet, which uses the shapeshift system. I thought I was getting a good deal because the BCH amount quoted in my fiat currency was higher than the LTC amount. Couple of lessons learnt the hard way... Don't trust the fiat amounts quoted and do your own conversions.. And I'm not sure who to point the finger at, but either shapeshift or exodus are scalping people inadvertantly or otherwise. https://shapeshift.io/#/status/ee5f4fd3-f971-4211-b1b3-b0b3f8076937

The Order ID is unique to your ShapeShift exchange. It looks like this: https://shapeshift.io/#/status/c071a22b-371f-4b5c-acfb-12c55ca2f639 If you performed the shift via ShapeShift.io you should be able to locate your Order ID in your browser history.

If you need to start a support ticket, please try to provide them with at least the TXID, if you used a wallet provider and the ShapeShift deposit address.

So, just tried to convert my BTC to ETH (around $700 of BTC), it says resolved but the ethereum didn't reflect in my wallet. This is my first time using BTC, bought them today the first time, also using shapeshift.io for the first time... I am confused, what should I do??? $700 worth of BTC, just poofed into thin air... Here is my transaction ID : https://shapeshift.io/#/status/5a58750b-de8d-4ffc-a59d-880e31f04f6f

Update: something is not right , shapeshift responded to me with this link https://shapeshift.io/#/status/e58df7e7-a2a9-4aef-9e37-daf13dd04e44 which contains the same order id I sent and the same LTC wallet address I provided but now the BTC address I was supposed to send to is different .

how come there is two links with separate BTC addresses and same everything else "order ID and LTC address . please somebody tell me how is this possible. this is the link which I bookmarked after depositing btw which is now different than the above link https://shapenshift.io/#/status/e58df7e7-a2a9-4aef-9e37-daf13dd04e44 you will notic both links contains identical order id and LTC address but different BTC addresses.

I'm so confused now and IDK what to do.

Yes. This morning I made one successful transfer BCH-ETH, but 2 other ones are still waiting for deposit. 9 hours later or so:

https://shapeshift.io/#/status/864d15e7-eb98-47b0-ad9a-d553e5b948e9

I've opened up a support ticket, but not really sure whether this will go through at some point, it will be returned or just stuck until some manual intervention. Should have just done BTC-ETH on Bittrex (didn't see the option at the time) and I wouldn't have had this problem.

Ticket id: 99468 BTC to BCH over 14 hours ago. What's the freaking point if I can't exchange my crypto to BCH before the price comes crashing down. This transaction is absolutely useless now. Please cancel it and return my BTC.

https://shapeshift.io/#/status/d649c71e-000e-4d10-b54f-ce101b8b93cf

This is a mess man!! I'm very upset 40+ hours now at this point I lost so much money with my BCH to BTC exchange!! Please refund my order I don't want it thank you

https://shapeshift.io/#/status/12c0966f-7fb9-4ddf-ba14-d779e3bbfd1b

Ticket number 97315

This is a mess man!! I'm very upset 40+ hours now at this point I lost so much money with my BCH to BTC exchange!! Please refund my order I don't want it thank you

https://shapeshift.io/#/status/12c0966f-7fb9-4ddf-ba14-d779e3bbfd1b

Ticket number 97315

This is a mess man!! I'm very upset 40+ hours now at this point I lost so much money with my BCH to BTC exchange!! Please refund my order I don't want it thank you

https://shapeshift.io/#/status/12c0966f-7fb9-4ddf-ba14-d779e3bbfd1b

Ticket number 97315

i have sended 0.05513447 BTC , to shapeshift BTC address: 3PKJkB4HgP71d558jd36Zf7YwHTJyUNcQw to exchange to LTC, using exodus wallet. trans id is 82402bc468aa6853fbf166d6f52e6c536be067b1622f33983d39e9d4f0c80b7d and was sending exodus wallet: if you check this link still says awaiting since 4 hours https://shapeshift.io/#/status/9e4f35b6-02e4-47fb-b659-80089badb51f ..seems though AN EMPLOYEE FROM SHAPESHIFT EMPTIED THAT ADDRESS I SENDED THE bITCOINS....AND MAYBE REFUNDED TO SOMEBODYELSE , MAYBE TO HIMSELF !!!!!

..PLEASE SEND ME back the 0.05513447 BTC to my exodus refund address: 192s9s947j5m8ypnqQHjiZdnGJqhnoVWUN

Everything is fine, it was my fault. Everything should be in my recovery address. The thing is, it was kind of your fault not to tell me my mistake at the beginning. This is a false positive, and I don't know what happened to my funds, or what I did wrong, seeing this. You would have less work and more time for real issues, If you would somehow tell the people "Transaction failed, your funds are in your recovery address, time run out".

To be clear, in this case this mistake did cost you money, not me, look at the price chart.

But thanks for the fast support :)

Yes - it happened on the 19th. I got an email response on the 20th that it was stuck and was queued, will get an email with txid. Yet, nothing deposited, nothing returned.

https://shapeshift.io/#/status/7c5c588b-9ecf-4593-8a84-65b9b79ce9cf

they ARE selective scammers because look at that: https://shapeshift.io/#/status/ebaf097e-d2e3-4fdb-9a67-38e015aa5dfa Click "See on blockchain" or check the deposit address on blockchain.info

Or they have a selective "bug" in their software. They stole me $500 :( Be careful!!

What you are seeing is a previous issue I requested help with (and your support team helped me successfully). It was for an ETH token.

This is not the issue I'm experiencing now. Again (did you read my OP?), this is the issue I'm experiencing now: https://shapeshift.io/#/status/02d3dcee-3893-4037-a2c3-5f4ab3bac67c

I will try submitting another ticket, but how am I supposed to get my ticket number? Do you email it to me? Is it supposed to appear on the website after form submission?

2 days ago i exchanged LTC with BTC. Trade was completed and I got the same problem you have. Transaction cannot be found, BTC is not in my wallet. https://shapeshift.io/#/status/a2a4c6f9-d0b1-4f20-8bd9-a975460c48bf I contacted customer support and they said they are working on my ticket. No response since. I'm afraid I'm not getting my coins back as LTC I sent them got spent...

Hello! We had to disable Reddcoin due to the BTC fork. It took additional time to get that and a few other coins up and running. These coins are now available for exchange: https://shapeshift.io/#/coins

Thank you for your patience!

Hello, thank you for your response. I really appreciate that you respond here on reddit (I had to submit 4 tickets before getting the response via eMail). Your description about the failed transactions with big exchange funds is, that you do not accept funds through a wallet that sends multiple outputs. SO I HAVE 2 QUESTION: a) why do you not refund the blocked funds to the return address (we as customers always need a proof and have to provide the tracking ID. In my opinion this a kind of robbery, because some customers trust you and don't record your transaction ID!!!). b) how to you explain, that funds through a wallet that sends SMALL multiple outputs truly works (proof in the following URL): https://shapeshift.io/#/status/9fc7902e-6da3-4e6a-8a84-eb52547364cd https://blockchain.info/address/19rwLdUnKWBBB8M4kdqkBqCZ3G5zMuFUU4

P.S. I still have not yet gotten my money refunded. It is still held / hostaged by shapeshift.io This company still needs to refund my BTC 1.2

THAT IS DEFINITELY A BIG LIE (you just wrote): -----BEGIN OF YOUR MESSAGE----- When I look at the address you have provided, it is immediately obvious to me that the reason your order did not complete is that you sent us funds through a wallet that sends multiple outputs, which means that your wallet attaches multiple deposit addresses to the same txid. ShapeShift does not support multiple output transactions so that is why your order failed. -----END OF YOUR MESSAGE-----

HERE IS THE 10000% proof, that you support MULTIPLE ADDRESSES (but only when sendung small amounts): https://shapeshift.io/#/status/9fc7902e-6da3-4e6a-8a84-eb52547364cd https://blockchain.info/address/19rwLdUnKWBBB8M4kdqkBqCZ3G5zMuFUU4

FACT IS, THAT YOU HOST BIG AMOUNTS (you are not interested in the small amounts). So and yes of course you support funds through a wallet that sends multiple outputs. The links above proof this!

Hello ShapeShift_io, can you please exchange my BTC 1.2 I had send to you or at least refund my BTC back (I already prodided my refund address + I opened 2 support tickets on shapeshift.io > CONTACT)

PLEASE EXCHANGE MY MONEY OR REFUND !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!

Some cryptocurrencies may go in maintenance on Shapeshift, you can check the availability of each cryptocurrencies by using the API: https://info.shapeshift.io/api#api-104

There is an information about that on the API documentation: > The status can be either "available" or "unavailable". Sometimes coins become temporarily unavailable during updates or >unexpected service issues.

Right now according to the API the XMR is currently unavailable: "XMR": { "name": "Monero", "symbol": "XMR", "image": "https://shapeshift.io/images/coins/monero.png", "status": "unavailable" },

Apart from that, the monero is often unavailable these days on Shapeshift.

today, same problem here.. the order page: https://shapeshift.io/#/status/211a07d5-50a5-44ff-a40f-cc5a01e6d931

transaction page https://etherscan.io/tx/0x44eadcb965176acfd38f2bb6765e94f74eb02b8f2e0e7ec5c4314c50fe817715

what happened? my support ticket 16357, please fix it.

Our system is much better than it used to be with the new map locator but its not 100%. Essentially, if we think your IP is in NY, we will geo-locate you (if you give us permission), if we still think you are in NY you are blocked

People close to the border (such as NJ, CT, PA, and a bunch of other states) will still get blocked sometimes unfortunately.

It appears you have given us permission to allow access to your geo location when we requested but if that blocks you as well, there really is not much we can do at this time. IP addresses are constantly updating so I would recommend trying again later or using our mobile phone apps to do you exchanges. Those can be more accurate: https://shapeshift.io/site/tools/shapeshift-mobile

Had a decent amount of interest and upvotes on Steemit as well as /r/Monero has some users finding the positives of this. I am super glad the opportunity is there for users of any coin to be able to share tools.

If you are using Chrome browser, I suggest you to download a plugin called "Zenmate". Then by one click, you will start browsing from some other country and I guess you will easily do the shapeshift operation.