Update from GMG about 10 minutes ago:
>All keys for XCOM 2 War of the Chosen will be delivered over the next few hours. We'll update here as soon as keys are dispatched.
>If you have requested a refund on your key already please note that we will be processing all refunds before sending keys, so you will receive your refund today.
>If you've any further questions please reply in this thread.
Further:
>We're resolving all refunds right now. We can't legally send keys until these have been dealt with, but we anticipate that this process will be complete within the next hour after which we will dispatch keys to all players. Dispatching keys is an automated process and we're looking into why it did not work correctly. Whatever the reason is it will not interfere with the delivery of keys this morning.
MHWorld keys come direct from Capcom. Product info can be found here: https://www.greenmangaming.com/games/monster-hunter-world-deluxe-edition-pc/
We’re really sorry about this. All your feedback has been collected internally and we will get in front of the right people so they can see it. This wasn’t okay.
Update: We have an official apology from our CEO that you can read right here.
Many places give discounts (sales) on gift cards. Gamestop just had one. I believe it was $65 for a $75 card.
Edit: Downvote me out of ignorance all you want. I am right that retailers do give sales on gift cards that are not their own:
https://slickdeals.net/f/11440659-100-microsoft-xbox-gift-card-email-delivery-for-85?src=catpagev2
Hello,
We're sorry for the disruption and delay in getting your keys out. We are releasing the keys right now, and you should have your keys shortly so please check your email.
If you have requested a refund, we are currently processing your requests and you will receive your refund today.
For further updates and info, please check our Community site:
https://www.greenmangaming.com/community/#!%2Fgeneral:xcom-2-war-of-the-chosen-re
https://greenmangaming.zendesk.com/hc/en-us/articles/231535048--My-Games-Technical-issues
I believe the two are unrelated. Check your email on have https://haveibeenpwned.com/ you have probably been part of a breach and share passwords.
https://slickdeals.net/f/11440659-100-microsoft-xbox-gift-card-email-delivery-for-85?src=catpagev2
Rakuten selling Microsoft Xbox gift card $85 for a $100 card.
You can apologize now, and in the future look stuff up before you post the wrong information.
> How do we even go about cancelling?
I was looking into it earlier, since at this point I'd rather get a refund and buy it directly off bnet, but I'm not even sure we can
"We are unable to process refunds 48 hours before a game is due to be released or preload begins"
Found a post in the user forums here: https://www.greenmangaming.com/forum/#!/general:intel-starter-pack
One person bought the pack and listed the following as the game selections:
There Came an Echo
Star Wars™ Pinball
Gas Guzzlers Extreme
GoatPunks
Raw Data
Star Trek™: Bridge Crew
TERA: WinterWing Starter Pack
Dreadnought
AdVenture Capitalist – Savvy Investor Bundle
Star Trek Online
Hope that helps!
All gift codes on store are digital.
Upon purchase, you'll receive a key much like a game which will need to be redeemed within your account Wallet. Once redeemed, the credit will be applied to your account which you can use as part payment during the checkout process.
4th August.
https://www.greenmangaming.com/blog/green-man-gaming-summer-sale-flash-deals-31st-july-2017-2/
I'm waiting to the end too since there's a game I want and I don't know if it will be in the flash sale.
We're getting ready to send out the second key right now, so please keep an eye on your email inbox (and it'll also be displayed on the page below):
You can go here and if it's applied it will show you're at max level: https://www.greenmangaming.com/xp-offers/gold-offers/
Mine still says awaiting key but someone on the GMG forum said we won't get a key and it's automatically applied. So make sure you have it!
i mean that's what credentials are, it means verified through a standardize process to prove they are "legit" and not grey market. in fact, if you look up any games in GG.deals than you'll see they have etailers separated into Official stores and Non-Official stores
Hey guys,
Apologies, we had a server issue Friday night which resulted in a number of orders being completed without a key. CS have been working over the weekend to rectify this problem. If you still believe you are missing your key and you've checked your games list - https://www.greenmangaming.com/my-account/games/
Drop us a message and we'll have a look - https://greenmangaming.zendesk.com/anonymous_requests/new
Newsletter subscription control is in your account settings -https://www.greenmangaming.com/my-account/profile/
We do not always have a voucher available, sometimes the game is simply discounted on the web page already.
They do sell the game.
https://www.greenmangaming.com/games/monster-sanctuary-pc/
As for the "marks DLC", it clearly says what it is in the title of and description. You failing to read it and just randomly hitting "buy" is not their fault and cannot be fixed by anything they could possibly add to the site.
> So they should eat the $10 bucks or whatever, purely out of ethics and the desire to avoid sacrificing customers and getting shit on publicly like this all for the price of a coffee.
Why should they have to lose money for your or OP's lack of reading skills? They have zero ability to tell if you used the key or saved it to use or sell after getting a refund. The only people who would think they should refund this are people who want to intentionally scam them and make a profit.
Our support team will be your best point of call. They'll be able to see whats happening and help you to fix it.
Hay there, If your still having issues with your purchase then please contact our support team, they can see on the backend whats happening and correct the issue for you immediately.
https://www.greenmangaming.com/zendesk/index
If you have not received a key for the game you will be elligible for a refund. you can request it from our support team through the standard support page
You shouldn't have been charged for any of those attempts, however you can always check with our customer service team to be sure and find out what the issue is thats causing it.
A VPN will not work cause you will be purchasing a key that is made for the region you are VPNing through and not your physical region so you are more than likely to receive a key that will not work for you.
If you are still unable to make your purchase you should contact our customer support team, they'll be able to see in more detail whats going on.
https://www.greenmangaming.com/zendesk/index
Hay, there was a miscommunication with regards to this bonus, please contact customer support with details of when your purchase was made and we might be able to help you out.
​
Side note, this bonus was actually a Steam exclusive, get in touch with our guys anyway, they might be able to help.
Your best bet would be to contact customer service. If you are based in Argentina we are currently not trading in your region, however, we hope to resolve this before long. Thank you for your patience.
Sounds like you've covered all the bases, but no there shouldn't be an issue with using our site on Edge. You should contact our customer support team, they'll be able to see whats happening behind the scenes and give you details on any issues that might be occuring.
​
Hay there, that is unusual. As stated by others the quickest way to get assistance with payment issues is to contact our customer support team on the link below.
You can get in touch with our customer service team via the link below, they can see exactly what happened and if necessary issue a refund.
​
You should contact our Customer support team, they have the ability to look further into whats happened without you needing to share personal information on Reddit. https://www.greenmangaming.com/zendesk/index
It may be that you already had VIP status and when you added the item to your basket you logged in to your account making it visible? I don't really know what you did. If your concerned about something on your account then feel free to contact our support team, they can see far more behind the scenes and pick up anything wrong on your account.
Maybe, but it's a bit difficult to diagnose the problem with such few details. Contact our customer support via the link below with as much detail as you can and they can look into what may be causing it. Often it's something small that's easily fixed.
​
Hay there, you should probably contact our support team, they can take a closer look at whats going on and help to resolve it for you.
Hay there, that is unusual indeed. You should probably contact our customer support with as many details as you can about this, they'll be able to look into it to make sure it doesn't keep happening.
If you can contact our support team with as much detail as possible they can work out if it's a localised issue or an account specific issue.
If you're having payment issues you should contact our support team, they have the ability to see exactly what's causing this and can generally resolve it fairly easily. https://www.greenmangaming.com/zendesk/index
As for making an account on the site, we do this to prevent the bulk-buying of keys so that they can't be sold on grey market key sites. Separately, if you're concerned about Green Man Gaming's legitimacy you can always check out r/GameDeals we regularly advertise our promotions there, something you can't do without providing proof of the legitimate origin of the keys.
If you're purchase went through you should have received confirmation. If not you should contact support, they can take a proper look and see if anything went wrong.
​
Hay there, Our support team can sort that out for you. Just contact them through our support portal and they'll help you get playing.
https://www.greenmangaming.com/zendesk/index
Great game by the way!
My apologies, If you purchased the game before the shown date and time, from either USA or Canada and received a code to spin the wheel then you can still do so here: https://www.greenmangaming.com/wheel-of-credit/
This may be an issue with the Battle.net client. You can contact our support team to confirm this but you may need to contact the Battle.net support to get a fix for the issue.
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Hay guys, please contact Support about this, they will be able to resolve the issue for you immediately.
You should contact support with details of your purchase and they should be able to amend that for you.
It is currently on our store: https://www.greenmangaming.com/games/digimon-story-cyber-sleuth-complete-edition-pc/
If it is not available on our site in your region then, unfortunately, there may be a restriction set by the publisher that does not allow us to sell the game in your region.
If you did not receive a confirmation email of your purchase then the transaction was not completed. If the problem persists please contact our support team.
​
Please contact our SUpport team with as much supporting information as possible, they will be able to resolve the issue for you.
All keys for completed purchases have been sent out, if you still haven't received yours please contact customer service. https://www.greenmangaming.com/zendesk/index
I would stay away from them. I got Mount and Blade: Warband from them and got a trial version instead. No key was provided, got the game on Playfire (their DRM) and this is what happens when I run it: https://vgy.me/rAEQVd.jpg
After making the mistake of buying there I read a Destructoid article saying that publishers have been denouncing them for unauthorized reselling. Too bad by then my money was gone.
Hi. Yes the ability to link your Steam account is not functioning at the moment. We will make an announcement through our forums when this has been fixed. https://www.greenmangaming.com/forum/
Hi. For a specific query like that your best bet would be to contact our customer support, they will be able to share more specific details if there's an issue with your purchase. You can contact them on the following link: https://www.greenmangaming.com/zendesk/index
Dont their competitions use Gleam? Latest is https://www.greenmangaming.com/blog/green-man-gaming-competitions/. Looks like there is a bunch of ways to win that dont involve posting on the thread and most dont even require you be registered with GMG which is why there is no user name.
I haven't personally heard of that one before but if you contact support and give them all the details they will be able to help you out.
https://www.greenmangaming.com/forum/#!/general:green-man-gaming-parents-w
I also found this blog post which leads me to believe we will have the keys in time for preload. https://www.greenmangaming.com/newsroom/2019/09/04/borderlands-3-preload-times-announced/
I was wondering the same myself.
This is the best information I could find on the Greenmangaming forums. https://www.greenmangaming.com/forum/#!/games/borderlands-3-super-deluxe-edition-pc:preload-available
This guy gets it!
If you're not sure about your purchase please feel free to contact support or check out our forums.
Keys went out on day of release, if you have purchased the game and not received your key please contact our support team, they'll be able to sort that out for you.
Hi guys. There was an issue where codes were deactivated early. Obviously we had advertised that they will be active till the seventh and have been reactivated again to fullfill that promise.
If your code is not working please contact support and they will be able to resolve it for you.
Hi there. Your key should have been sent to you by now, if not please make sure you contact our support team. All keys should have been distributed before the game went live today.
Hi there. If your having payment issues Please contact our customer support, they can help you resolve the issue and pass on any feedback to the relevant team.
If he claim his game by following the instructions here: https://www.greenmangaming.com/gift-redemption/
Will he still be able to activate the game on Steam as well?
Hi there. We've been experiencing higher than expected volumes of sales and redemptions of the free games. We are actively working with the publishers directly to get the games back in stock so check back regularly.
Alternatively, keep an eye on the community forums where we often update when games are back in stock: https://www.greenmangaming.com/forum/
Hi guys, apologies we've been experiencing high volumes of customer enquiries lately. Unfortunately we've also had higher than expected volumes of sales and free game redemptions during this promotion, we are working with the publishers directly to get these titles back in stock so keep your eyes peeled!
Alternatively check out our community forums where we often post updates on games coming back in stock. https://www.greenmangaming.com/forum/
Hi there. Unfortunately we have experienced higher volumes of sales and redemptions of certain games offered on our summer sale. We are actively working with the relevant publishers to get these titles back in stock for you so keep checking back to make sure you don't miss out again!
Alternatively, we often post updates of games coming back in stock on our community forums: https://www.greenmangaming.com/forum/
Hi there, the free VR titles are the ones from the Intel Starter pack available across our sale. The games available can be found in our handy blog guide for the sale: https://www.greenmangaming.com/blog/2019-summer-sale-guide/
Unfortunately we cannot help with issues relating to another companies website, your best bet would be to contact Intel web support.
@deadkuriel If you were having payment issues you should contact our support team, they can resolve the issue for you immediately
hi deluxer21 I can't fully tell what has happened from your explanation however I would reccomend you contact our support team as soon as you can to rectify the problem. Here is a link to the support page: https://www.greenmangaming.com/zendesk/index
Hi guys, if you wanna find out more about how to get all your extra goodies in the sale, here's a handy article that explains all the steps:
https://www.greenmangaming.com/blog/2019-summer-sale-guide/
You can also head to the website explainer page here: https://www.greenmangaming.com/summer-sale/
Hay guys, if your looking for some inspiration for great combos check out our article: https://www.greenmangaming.com/blog/the-green-man-gaming-2019-summer-sale-combo-time/
We'll have an article up soon with more details on how the sale works, for now though just head to the summer sale page: https://www.greenmangaming.com/summer-sale/
GMG is completely legit, there won't be any codes that don't work. Buying from them is the same as buying a code off Amazon.
Buying a game with a gold tag lets you claim a free game from a list of games, but not from another game that has the gold tag. Review the lists before buying a game to see which free games you can claim. Go here: https://www.greenmangaming.com/summer-sale/free-games/gold/ That will show you all of the free games available after purchasing a game with a gold, silver, or bronze tag on it.
​
Lastly, I'm here because I was looking for a list of the free games that come with the Intel Starter Pack. Someone is going to have to pull the trigger on this sale and tell us what the 10 games are in that starter pack. We only get to choose 4 of them, but that's a pretty good deal, assuming the games are what we want.
Hi there, we are working with the publishers to try and bring both these titles to our store. If you want to stay up to date with the newest titles coming to the Green Man Gaming store you can join our community forums.
We're glad to see you got yourself a new game from our site. I hope your mom knows you used her card, though i'm sure she won't mind when she sees the great deals we have! ;)
Just so you know for the future, we have a very secure payment platform and take the security of your personal details very seriously, working tirelessly to make sure all our services are in accordance with the law.
Hope you enjoy the new game, why not come join our community and tell us about it? https://www.greenmangaming.com/forum/
Hi guys. The website has been having issues related to logging in that we have found originated from the Captcha software. It is a temporary problem that we are actively looking into and working to fix. We humbly apologise for the inconvenience and hope to have everything running smoothly again as soon as possible.
If you continue to experience issues with this please feel free to contact customer support who will be able to help you further.
HI there. We can't say when a promotion will start or end if it isn't shown on the site. We do take payment immediately and cancellations are available as long as no product keys have been received from Green Man Gaming. i've added a link below to our refund policy and T's and C's for you.
https://www.greenmangaming.com/refund-policy/ https://www.greenmangaming.com/terms-and-conditions/
Hey there, sorry you missed out on that one, I'm not sure if that specific promotion was region locked, but we have a few others running at the moment you can check out. If you have any issues make sure to let our Customer Support team know through the site.
A quick Google brought me here: https://www.greenmangaming.com/refund-policy/
>Refunds or credits will be issued solely at Green Man Gaming's discretion. Refunds may be offered if all the following conditions are met:
>* The time of your request for refund/credit is no more than 7 days from time of purchase * The game has not been activated or downloaded * The game activation key (including any bonus or beta keys) have not been disclosed to you by email, webpage or directly injected into a publishers client. * We are unable to process refunds 48 hours before a game is due to be released or preload begins * We find your request reasonable due to special circumstances * Paypal refunds CAN NOT be processed after 120 days from purchase * Goods lost in post will be refunded within 30 days
No digging required; it's obvious what GMG's stance on refunds is, and it matches most other retailers.
Please see this article about the pricing mishap this morning.
https://www.greenmangaming.com/forum/#!/games/dead-or-alive-6-pc:apologies-dead-or-alive-6
As for pre-purchase content, this appears to be Steam exclusive, we never advertised that you would receive this when ordering from us.
Yes, pre-purchasing through Green Man Gaming will provide the pre-purchase content as found on our product page - https://www.greenmangaming.com/games/jump-force-pc/
As for pre-load, likely, however, we generally don't know for sure until the publisher informs us.
Really disappointed in GMG with their ticket support, their own website which I just grab a screen shot this time shows they offer Mightnight blue Keyblade which they said I can't get I don't think I will order from this website again for ps4 preorder I should've went with amazon. https://www.greenmangaming.com/games/kingdom-hearts-3-ps4/ "
Includes 'Midnight Blue' Keyblade for limited time!
KINGDOM HEARTS III tells the story of the power of friendship as Sora and his friends embark on a perilous adventure.
Set in a vast array of Disney worlds, KINGDOM HEARTS follows the journey of Sora, a young boy and unknowing heir to a spectacular power. Sora is joined by Donald Duck and Goofy, two emissaries sent by King Mickey from Disney Castle, to stop an evil force known as the Heartless from invading and overtaking the universe.
Through the power of positivity and friendship, Sora, Donald and Goofy unite with iconic Disney-Pixar characters old and new to prevail tremendous challenges and persevere against the darkness threatening their worlds.
Key Features:
Any chance you have purchased the game as a gift code (in which case it would have a 5x5 characters format instead of the usual 3x5)? If you did then you will have to redeem it here first: https://www.greenmangaming.com/gift-redemption/ to receive the actual Steam key for the game.
> Q: Are there any regions where your keys won't work?
>A: We do not have keys for Japan.
>Note: We have currently run out of keys for China. However if you have already pre-purchased one, you will get receive your key.
Source: https://www.greenmangaming.com/forum/#!%2Fgeneral:monster-hunter-world-keys-
2 days ago, a GMG admin posted this comment.
"As long as You're not using any kind of proxy or VPN Green Man Gaming always guarantees that the game will work just fine in the same region it has been purchased from directly. They do not guarantee however that it will work in any other region. In regions where Green Man Gaming would not be able to provide a correct key the game will not be available for purchase at all and will not show up in search results. The same applies to Monster Hunter World as well and in this case in particular it has also been mentioned that the only region where Green Man Gaming is not offering this title is Japan."
https://www.greenmangaming.com/games/monster-hunter-world-pc/
As part of the product description
>Pre-Purchase Life is Strange 2 Complete Season and receive:
>
>The "Mascot bundle": customise your backpack with patches and keyring based on the Life is Strange universe.
See the product description for more information on the Mascot Pack.
I finally got one! Story of the Survivor. Only one I even caught the voucher button for, besides the one I got an error on.
New one is up for the next 6 hours and 48 minutes:
GMG implemented new payment methods for south american regions https://www.greenmangaming.com/blog/new-green-man-gaming-websites-latin-america-launched-today/. Its a business, for all we know their contract with PayPal went bad or they got a better deal with this new payment method. This article also mentions the new currencies. I'm pretty sure people for years have been asking to pay in their local currencies to avoid bank charges and exchange rates. Games is still cheaper or match what the steam price is for the game with some sort of exchange calculation applied.
https://www.greenmangaming.com/games/conan-exiles/
It's already -33% so it looks like no extra voucher is needed.
Steam currently is offering a weekend deal for Conan Exiles and it comes out a few cents cheaper at $19.99.
Yeah I'm getting the same thing. The email includes the link below
https://www.greenmangaming.com/account-activation/?code=
however it looks incomplete as "code=" has nothing after it and it doesnt work
https://www.greenmangaming.com/games/call-of-duty-infinite-warfare/
Not on the Page it doesn't, still says Authorised Distributor. I doubt their other versions are Activision either, sounds like another Titanfall 2 case where they are getting them from another source but not informing customers on their page.
I mean do you really think they'll send code out at launch? Most companies send out codes BEFORE launch when a preload occurs (which has been available since Monday).
I checked the GMG site today and now it is saying that DS3 is "Out Tuesday,April 12,2016" Is this when im getting my key? If so that's ridiculous. https://www.greenmangaming.com/games/dark-souls-iii/
advertising for more than what they deliver!
https://www.greenmangaming.com/games/mafia-ii-complete-pack/
mafia-ii-complete-pack ?
Includes
>Game description This pack includes: Mafia II Mafia II DLC: Joe's Adventure Mafia II DLC: Renegade Pack Mafia II DLC: Jimmy's Vendetta Mafia II DLC: Greaser Pack Vegas Pack Warhero Pack
NO IT DOES NOT!
Its the Mafia II Digital Deluxe Edition and ONLY contains Mafia II - Made Man DLC , Sound track, Digital Art Book, Digital Map of Empire Bay, you incompetent jack asses!
https://steamdb.info/sub/108589/apps/
FUCK THESE ASSHOLES!
Thanks for your concern, I can assure you that the fact your account has been compromised is not due to any kind of breach on our website. If you have had a Green Guard notification I would strongly suggest you change your passwords on this email account, regardless if you think they are safe.
I, like you, consider myself to have strong security however, 13 websites I frequently visit have been breached in the last few years and my email, personal details and passwords used(all changed now) are out there in the wild. you can check to see if your email has been involved in any publicly known breaches, this website if very good for this information: https://haveibeenpwned.com/
Hope this helps.
If you had paid in USD, I'd be on your side. But you didn't do your due diligence and ask questions on a new website that gave you a very obvious red flag: paying in Euros.
There's even an "activates in your region" and shows you which regions it can activate in on the store page, which I'm sure you glossed over.
Most likely? NordVPN screwed up somehow, not GMG.
Just go on /r/Gameswap or something and try to get some of your money back by selling the key.