What are
/r/ITIL's
favorite Products & Services?
From 3.5 billion Reddit comments
The most popular Products mentioned in /r/ITIL:
The most popular Services mentioned in /r/ITIL:
SlideShare
Udemy
DeepL Translator
Cram
Cybrary
GLPI
CherryTree
Z-Library
StackSocial
The most popular reviews in /r/ITIL:
I didnt even use a book mate, i bought the Vizual Coaching online ITIL video training which was about £27/$39 (https://stacksocial.com/sales/itil-foundation-course)
They have all the main concepts with some decent in depth quizzes. The user interface isn't the best but you get the hang of it.
I spent about 3 hours a day for just over a week on these videos, making notes along the way. Once i had finished all the study videos i got the exam dump from (http://www.examcollection.com/itil/ITIL.Testking.ITILFND.v2015-07-27.by.Lary.180q.vce.file.html) using Avanset VCE player (about $9.99ish for a month i think) and made sure i knew the answers to every single question. I think about 80% of the questions in that exam dump were in my actual exam.
You dont need to spend more than 2 weeks on this exam, as long as you know the processes you will pass OK. At the end of the day you only need 26 out of 40 to get the cert.
Hi
If you're talking about ITIL specifically, you could try my book ITIL 4 Essentials - your essential guide for the ITIL 4 Foundation exam and beyond. (https://smile.amazon.co.uk/ITIL%C2%AE-Essentials-essential-Foundation-beyond/dp/1787782182/ref=sr_1_4?dchild=1&keywords=claire+agutter&qid=1610614978&sr=8-4)
For ITIL v3 and ITIL 4 I've written two books for the Foundation level - one is very concise and just has the facts you need to pass the exam, and one is more comprehensive and introduces some of my own experience and the lessons I've learned in 20+ years of service management.
My hope with these books is always for the reader to use them after the exam to help them in their job.
I'm working on the same type of book for the four ITIL 4 Managing Professional courses at the moment too, they'll be released throughout 2020.
Claire
It's the official one made by TSO. It was $8.50 but I always fill out the google rewards surveys so I saved a few dollars off of that. Even then I think the $8.50 was worth it just for the quizzes and tests.
u/JonnyLay Thanks for asking. The book title is: "Problem Management: An implementation guide for the real world" and is authored by Michael G. Hall. <strong>https://www.amazon.com/Problem-Management-implementation-guide-world-ebook/dp/B00KQITG7O/ref=sr_1_3?dchild=1&keywords=problem+management+an+implementation+guide+for+the+real+world&qid=1605890492&sr=8-3</strong>
Even though this copy was published in 2014, I still find it very helpful with improving existing problem management activities (or for creating a new problem management practice). I find that ITIL pubs are helpful with the what to do, but what many of us need is guidance on how to set up the end-to-end process/practice. This book helped me with that.
ITIL Foundation: ITIL 4 Edition; only thing I can find right now.
I've used the following: ITIL Foundation Essentials: The Exam Facts You Need and ITIL Foundation Exam Study Guide.
I've used the Cybrary.IT and CBT Nuggets videos as more of a podcast while I'm doing other things.
Very sorry to hear but the way to succeed is to fail.
If you need an exam voucher feel free to contact me. For exam prep use Bilby App is the best, with #600 questions with explanations and 95 exam tips. There is a link:
Short cut to pass any of MP exams on the path of #ITIL including:
ITILCDS: including 217 questions
ITILDSV: including 544 questions
ITILHVIT: including 435 questions
ITILDITS: including 273 questions
Just check the Bilby Appp Exam Preparation on Google Play 📲 and you will be surprised.👇
https://play.google.com/store/apps/details?id=com.app.bilby
:)
Please log your request, I can pass this to our certification team, with 25% discount based on PeopleCert website price.
https://bilby.app/contact-customer-service/
If you need to be prepared before your exam with 600 questions and deep explanation + 70 exam tips you can download the Bilby App. I am sure you will be surprised.
You can download the ITIL4MP exam prep app and practice.
435 questions & deep explanation plus 44 exam tips.
Download Bilby App via this link:
Hi guys, I have passed my DPI.
I used 230 questions and answers. Was extremely similar to the exam. You need to get to more than 80% in the app. The exam is not easy as a foundation.
Just for Android 😔
I suggest using Bilby App for exam preparation. The app is fully aligned with Axelos CDS Exam Syllabus. I am using it for the DPI and find it very helpful.
I hope you will be certified very soon.
This is a link: https://play.google.com/store/apps/details?id=com.app.bilby
Hope it helps :)
DPI first and then HVIT.
The Bilby app has got 232 questions with 44 exam tips. I have found that very useful if you looking to be prepared for the exam.
Here is a link:
I have used Bilby App and passed ITIL4 Foundation on the first attempt. Just you need to use it for 2 weeks and when your score is higher than 80% you are ready.
My plan is next month for the ITIL4 CDS Specialist pathway :)
This is a link:
Hay mate,
Using this app includes 600 questions and answers and 76 exam tips. It aligns with Axelos, and all questions are categorised based on the exam syllabus. You will pass very easy, I was surprised by how much work they have done!
here is the app that includes 600 questions and explanations plus 73 exam tips.
https://play.google.com/store/apps/details?id=com.app.bilby
I hope you get your ITIL 4 badge very soon.
I have used the Bilby app to pass my exam.
The question database included 232 & deep explanations with 44 exam tips.
the great things I found are very aligned with Axelos syllabus exam, I was impressed by how much work they have done!
check this out:
https://play.google.com/store/apps/details?id=com.app.bilby
hope this help :)
I used Udemy, they have a bunch of learning material, some free or not.
for exam preparation, you can find Dump exams and prepare.
If you really want to pass with shortcuts and learn as well I recommend using the Bilby Platform for all ITIL4 exams. there are more than 2000 practice tests with explanations.
check this out:
https://play.google.com/store/apps/details?id=com.app.bilby
hope you get ITIL4 certification very soon.
I know this app included the latest updated Axelos exam syllabus for all ITIL4 exams.
They categorised questions based on the Axelos syllabus which I was impressed by a lot of work they have done!
Check this link: https://play.google.com/store/apps/details?id=com.app.bilby
I hope you have passed your exams. If needed, all ITIL 4 exams' practice tests with an explanation in one place check the Bilby App:
https://play.google.com/store/apps/details?id=com.app.bilby
hope that helps :)
For DSV exam preparation, I suggest using Bilby App. It is included all ITIL 4 modules exam preparation aligned with Axelos syllabus. This is a link:
https://play.google.com/store/apps/details?id=com.app.bilby
I hope it helps.
Probably a late reply but better late then never this is the app made by the same people of video I believe https://play.google.com/store/apps/details?id=uk.co.zindiak.Quiz_ITIL4 I have android but I'm sure once you see it on play store you can look up icon on app stor
https://play.google.com/store/apps/details?id=uk.co.tso.itilfourfoundation
Absolutely. I struggled early with this and got frustrated but when I realized why I was frustrated everything clicked. Seriously just take your time and read everything carefully. Good luck!
If you need to do DITS or DPI practice test, I suggest use Bilby App platform. It's great for ITIL4. All modules available and all questions including deep explanation and refrences to knowledge article.
It just $2.99 subscription, as I know.
This is a link:
https://play.google.com/store/apps/details?id=com.app.bilby
I hope it helps you and good luck in your exam:)
I have used Bilby App Exam Preparation. It covers all ITIL4 Modules from fundation till Expert level.
I love it. Fully align with Axelos Exam Syllabus. $2.99 for subscription.
It looks free to me!
This is a link: surprised
I suggest Bilby App for all ITIL4 Modules. All questions linked to Axelos Syllabus. More the 3000 questions and answers plus more than 500 exam tips. I think it cost $2.50.
I definitely suggest Bilby exam preparation app. It covers all ITIL4 from fundation to master level. Currently just available on Google Play. More than 3000 question & Explanation with more than 500 exam tips...
Fully covers Axelos Exam Syllabus
Bilby exam preparation app is the best in the market for ITIL4 exams, it is including all modules and exactly based on Axelos Syllabus. I love it. Unfortunately only on Android:
https://play.google.com/store/apps/details?id=com.app.bilby
Hope that help...:)
I used the "ITIL 4 Foundation Exam Prep" Android app. I'm not a fan of the format and functionality but you can focus on the failed areas from your score report and nail the repetitive studying needed to pass. https://play.google.com/store/apps/details?id=uk.co.zindiak.Quiz_ITIL4
Sure! It's on Amazon here https://www.amazon.co.uk/ITIL%C2%AE-Foundation-Essentials-ITIL-ultimate/dp/1787782131/ref=sr_1_2?crid=2WQJPOW3DBM18&keywords=claire+agutter&qid=1658743131&sprefix=claire+agutter%2Caps%2C76&sr=8-2 or you can buy it via the publisher IT Governance.
This is a link to 5000 question and explanation ITIL 4 all exams, by ITIL 4 Expert Accredited Trainer.
You will be surprised👍. Very new lunched, Great smart mobile platform still not commercial. It will change the life 😇
Time limit free, no credit card, no commitment 🙂 https://play.google.com/store/apps/details?id=com.app.bilby
This is a link to 5000 question and explanation ITIL 4 all exams, by ITIL 4 Expert Accredited Trainer.
You will be surprised👍. Very new lunched, Great smart mobile platform still not commercial. It will change the life 😇
Time limit free, no credit card, no commitment 🙂 https://play.google.com/store/apps/details?id=com.app.bilby
This is a link to 5000 question and explanation ITIL 4 all exams, by ITIL 4 Expert Accredited Trainer.
You will be surprised👍. Very new lunched, Great smart mobile platform still not commercial. It will change the life 😇
Time limit free, no credit card, no commitment 🙂 https://play.google.com/store/apps/details?id=com.app.bilby
This is a link to 500 question and explanation ITIL 4 MPT Exam, by ITIL 4 Expert AccreditedTrainer. You will be surprised👍. Very new lunched, Great smart mobile platform still not commercial.
Time limit free, no credit card, no commitment 🙂 https://play.google.com/store/apps/details?id=com.app.bilby
This is a link to 500 question and explanation ITIL 4 MPT Exam, by ITIL 4 Expert AccreditedTrainer. You will be surprised👍. Great smart mobile platform.
Time limit free, no credit card, no commitment 🙂 https://play.google.com/store/apps/details?id=com.app.bilby
I've suggested the Zindiak app in this sub previously, but mine was completely free. I just searched ITIL 4 foundation app and liked it more than the other one I tried.
https://play.google.com/store/apps/details?id=uk.co.zindiak.Quiz_ITIL4&hl=en_US&gl=US
The exam will be more difficult than the app, but I still think it really helped solidify a few key distinctions and memorizing terminology.
because of US sanctions, they’ve removed them from the US App Store and the book from the US market.
https://www.amazon.com/Kindle-Now-with-Built-in-Front-Light/dp/B07978J597/
Here's a link to the apps.
https://play.google.com/store/apps/details?id=uk.co.tso.itilfourfoundation
https://apps.apple.com/us/app/official-itil-4-foundation-app/id1446263720?ls=1
Hope this helps.
I just passed the ITIL v4 Foundation exam yesterday!
I studied for about a week 1 hour every day and used:
-Jason Dion’s ITIL 4 Foundation Practice Exams on Udemy
-The free mock exam on the official website
-Abhinav Krishna Kaiser’s book: Become ITIL Foundation Certified in 7 days -At the end of the book, there’s tips to master the exam (free books, https://z-lib.org) -Know the definitions, key words, etc -There’s no trick questions. Focus on reading the questions properly.
DISCLAIMER: I have several years in IT Operations and studied IT management in Uni. There’s knowledge that I didn’t have to study for, which is why I only studies 1 hour per day for an hour. I completed this certification to validate my knowledge for another company.
Best of luck!
Passed my Foundation last night with 39/40 (98%)
Itil V.3 cert and few years in enterprise service management operations helped a lot to prepare.
Some fresh observations:
The exam is quite basic in terms of questions mechanics: every question has 4 options and only one correct answer.
No tricky questions. The "trickiest" question start like "Which is NOT correct definition of smth smth". Don't overthink, it's about remembering main concepts and definitions
It makes total sense to carefully write down and try to memorize as much definitions of practices, as possible + core concepts like SVC and SVS, roles definition etc. Most of the question are just asking what's that and what's this for.
This book really helped me to prepare: Become ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples (https://www.amazon.com/Become-ITIL%C2%AE-Foundation-Certified-Days/dp/148426360X)
I went through it within 5 days prior to exam and reviewing the material and learning the definitions along the way.
On the exam itself I used following tactics:
Ticked all the questions I was sure about. It was around 23 out of 40. That calmed me down a lot and I went very slowly and carefully with remaining questions
Ticked the remaining ones trying to remember as much as possible and eliminating the incorrect options trying to pinpoint the correct ones
Guessed the remaining questions
Oh my bad - I thought you meant the advice you'd received was go entirely for Capabilities as opposed to entirely Lifecycles or a mix of the two.
Apologies if I've misunderstood you.
Also, for anyone reading, be aware that if you mix modules, there are some module combinations that you can't use to obtain Expert certification upon MALC completion. There's a table diagram flying around somewhere....
EDIT: Found it... Skip to Page 29.
I might be late but consider GLPI
- It fits all your requirements
- You can start with the opensource product on your own, or use professional support when you need it.
I have been using Jason Dion’s courses at Udemy.com and David Pultorak courses at linkedin learning for my video course learning They are both really good.
​
My two cents
Hi, I would recommend the Service Desk Handbook by Sanjay Nair as a good place to start: https://www.amazon.co.uk/Service-Desk-Handbook-implementation-management-ebook/dp/B08HDH1974
Enjoy! Claire
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Hi, I'm not sure what your budget is but you can buy a new copy of my ITIL 4 Revision guide for about thirteen bucks. (https://www.amazon.com/ITIL-Foundation-Essentials-ultimate-revision/dp/1787782131/ref=sr_1_1?dchild=1&qid=1601971534&refinements=p_27%3AClaire+Agutter&s=books&sr=1-1)
It's been licensed and approved as fully meeting the syllabus requirements so it has all you need to prepare for the exam. Good luck!
I know you can purchase the online subscription of the publication, but don't think the "published" books have been released.
Amazon shows the suite as available this Friday. I am hoping a kindle version is available because that works for my study methods.
If you want the smallest, most condensed material necessary to pass the exam, then Claire Agutter's book is what you want.
https://www.amazon.com/ITIL-Foundation-Essentials-Exam-Facts/dp/1849283990/
If you want to really develop an understanding of ITIL, or intend to proceed to more advanced ITIL certifications, then you probably want something more in-depth.
Hi, not sure how useful this comment is, as I didn't get to use any app prior to taking the exam. I really didn't have time to do it. I took a 2-day course, and studied for one week by finishing an ITIL book. I also answered each chapter test, and made sure I got 85% or above score.
I must say you must memorize most acronyms (eg. MTTR, RACI, PDCA, etc). It's all vague to me now, but I also remember questions about processes that you need to know in correct order.
I wished I had tried the app; I think I would've scored a little higher. I guess by now you'd realize how difficult the exam is based on my post. One can get away by religious studying, and if you already have the experience -- help desk/service desk or something similar, you'll probably ace it.
Good luck to you on your exam!
What!? Wow. The book is like 400 pages I was going to study for months. What was your study method?