Please... if someone could do us the favor and catch some logs for us when this happens....
​
We have simply been unable to reproduce this situation in the studio... after literally months of trying.
​
You're help is appreciated.
If you have a smartphone, even a low spec one, you should be able to download the Android TV remote or Nvidia Shield TV apps. You can use the keyboard on a phone then.
https://play.google.com/store/apps/details?id=com.google.android.tv.remote
https://play.google.com/store/apps/details?id=com.nvidia.shield.remote
FAQ:
​
Q: Download stopped at 15% (OR 98%...); tried restarting but download fails.
A: Clear Google play cache, "clean phone" with (eg) sd maid, and restart. Then try again. Download should complete.
a simple search leads me to believe that is not an issue nor the question at hand.
That being said, I'm wondering if it will work, or be a waste of time to try it.
Just for clarification, I bought this one from Amazon about 6 months ago. Not sure if the model has changed at all, but as I said, it was simple plug and play (connect via bluetooth) for me.