What is Reddit's opinion of Front?

From 3.5 billion Reddit comments

Changing pricing plans frequently is quite common in SaaS products [1]. It gives the business a way to collect more data on how people react to the price of your product, giving you the opportunity to price it correctly.

If you only change your pricing once or twice a year, you get 1 or 2 chunks of data. As long as Forge isn't just continuously increasing price and is in fact trying to gauge the perceived value of the product, I don't see the problem.

We want to get value for money, they want to get money for value.

[1] - https://frontapp.com/blog/2017/02/13/how-we-de-risked-our-saas-pricing-strategy/

Things we use at work and personally:

1. Google calendar - need some sort of scheduling app for meetings and reminders
2. Front - shared email for customer interactions
3. Clubhouse - not the audio app, but a different one that does project management, kanban boards etc
4. Command E - to find the files we need across cloud and local apps

You didn't ask specifically about email. But since you're using group email addresses, look at Front (frontapp.com). I know teams with remote members who love frontapp. Instead of long email chains the team members can comment on and discuss specific emails without creating a long email thread to go back through.

Don't overthink it - better to have something there than nothing while you wait for a "website update".

I just went into Chrome Inspector and copy/pasted the H1 and added a tagline: https://i.imgur.com/mzDG2nH.jpg

One other thought: Video Hub App is an awkward name somehow. It sounds like "hubcap", you know the thing on your car tires. And why add "app" anyway? That would be like if CNN called it's website "CNN Website". Just go with "Video Hub" even if you need "app" in the domain name. Like https://frontapp.com/ does this, the product is just called "Front" even though they obviously just added "app" to the URL so they could get a domain that worked.

Couple of things we're using at my current company:

1. Front for customer support emails
2. Clubhouse for project management across teams
3. Command E for switching between tasks and finding docs

Here's what my new job has me using:

1. Front for customer feedback emails
2. Clubhouse.io for project management/kanban (not the audio app)
3. Command E for searching and launching files, tabs, meetings etc

I had the same problem, but I think I found the guilty: Front app had access to my emails.

Take a look at what apps have access to your emails and delete them.

"Third-party apps with account access": https://myaccount.google.com/permissions

Sure, Front has loads of integrations for Live Chat, Social DMs, SMS support etc. So it's easy to manage your CS channels accordingly. Shopify order data also pulls into Shopify and notes sync to orders.

It's really easy to find tickets allocated to others, assign them to others in your team, have managers be able to oversea staffs work, manage templates and automated responsese, filter by issue type etc. Overall, I'm quite happy with it.

Here's a use case article that they interviewed me for a few years back: https://frontapp.com/customer-stories/firebox

This company obviously has a product to sell, but their blog articles should have some tips that can help you. Once you are more familiar with the terminology brands use to discuss inbox management, you can search for more content. Manging business emails is a major industry, so lots of brands blog about it.

https://frontapp.com/blog/search?query=Efficiency

Hi,

I am looking for something thats a combination of Copper.com for contact management & frontapp.com for shared inbox solution. They dont integrate with each other & managing 2 different solutions between 3 users is not possible as we are a small company. Any experiences with any such offerings?

You should look at a shared inbox like Front or Freshdesk. Both of these handle emails through a shared ticketing system. Freshdesk has a knowledge base & a contact form widget that can handle FAQs to cut down on requests.

Both services have an API that can pull data from your app. Say emails you in Front. Your CS person opens the email & that queries your DB to pull in that customers deets & display them in an iframe in the Front app.

I prefer to outsource CS to apps built specifically for it b/c it going to be better & cheaper than anything my team could build in reasonable amount of team.

I have looked at Missive and Front and both services look like they could help us manage our shared/colab emails accounts. I'll look at it a bit more once we have a new email solution in place.

I know this is a very specific request but I'm looking for website that use sweeping background colors like this Frontapp.com to divide up the website. I see many sites with simple horizontal divides but I like the idea of sweeping colors like the blue background seen here.

Front has some of the best email productivity features around. I use it to snooze, set reminders, etc, but also use easy-to-build custom automations that will do things for you en masse, like delete or archive messages by sender or trigger word. https://frontapp.com/

Interesting choices, I must say. Not sure why you left you some other good help desk software like Zendesk, Freshdesk or Zoho. Out of the options which you've provided, I'll certainly take my chances with Front. They have been doing great in the market from quite a sometime now and have been giving great customer support as well.

Still if you find yourself in dilemma (though I can see you're not :P) head over to websites like softwaresuggest or capterra or even getapp for that matter. Their experts will be able to assist you even better. Also, personally I highly recommend Zendesk ( or Freshdesk) as they have been Market Leader for quite a sometime now.

Check this out: https://frontapp.com/

The app seems cool, but we didn't find it to be right for us at the time, and the e-mails were very very (VERY) persistent, so it left a bad taste in my mouth.

Objectively though, the app seems good.