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Keep one in EVERY bathroom. I have 4 bathrooms in my home and 3 was not enough for a particular medium term AirBnB renter. He left "gifts" for other renters and accused me of having plumbing problems. I was not sad to see him leave!
I have this holder in each of my bathrooms that keeps everything neat and clean!
Not to mention you generally can get 1 or 2 penalty free cancellations for Instant Booked reservations, per year. Just call Airbnb and tell them what's up.
I’d recommend getting a front door combination lock from Amazon (in addition to a camera). They’re around $50. That’s what I do and change the combination after every guest, and I don’t have to provide them with a key that they could potentially go out and make a copy of,
Edit: here’s a link to the lock that I got and am more than happy with: AmazonBasics Traditional Electronic Keypad Deadbolt Door Lock, Keyed Entry, Satin Nickel https://www.amazon.com/dp/B07J4VQCMF/ref=cm_sw_r_cp_api_i_XhgZDbH03SZCZ
A tricky situation as far as the review goes--I'd maybe go with 4 stars and be informative, but kind in the wording.
On a related note, you've inspired me to buy a waterproof mattress protector. Any recommendations? Was looking at this one.
This is not acceptable and they are violating a number of Airbnb TOS not to mention, just being awful hosts. While I know this is irrelevant now, for other guests and in the future, you do not have to accept a change of accommodation when this happens. https://www.airbnb.com/help/article/250/what-if-a-host-informs-me-that-the-listing-i-already-paid-for-is-now-unavailable-but-they-have-an-alternative
"We do not endorse off-site payments or cash payments. All off-site transactions are done at your own risk, and Airbnb cannot verify the validity of any transactions done outside our system.
If a host asks you for more money than what you paid on the site and it was not stated in the listing or in the message thread, please contact us and we'll contact your host directly."
Source: https://www.airbnb.com/help/article/251 Airbnb: 855 424 7262
All right, I'll say the unpopular thing...
I'm not sure why everyone has it in their head that AirBnB has the obligation to re-book you somewhere at no additional cost when a host flakes out.
If you book a place on Priceline or Hotels.com, and you get there and there and the hotel is super sketch (a problem with boutique hotels in places like NYC), if you're very lucky you'll get a refund eventually. Demand that they rebook you in another hotel, even when the prices may have gone up since your booking, and at no additional cost to you?
It doesn't happen.
AirBnB isn't going to dip into their own pockets because some host sucks. And, as a host, you aren't going to get me to eat a lower price because some other host sucks. Much like Jack's Hotel in Midtown sucking shouldn't force Expedia to come out of pocket so you can stay at the DoubleTree or force DoubleTree to honor Jack's ridiculous low price just because they both had the misfortune to book through that booking site.
You save money with AirBnB or third party booking sites in general. But there are risks associated. With the third party hotel sites, the biggest risk is often no refund under any circumstances. Here, the risk is that the place won't be available and you need to seek accommodation elsewhere.
They do not have to notify you.
Do guests have to disclose the presence of an assistance animal before booking?
No. While guests are not required to disclose the presence of an assistance animal before booking, we always encourage transparent communication to ensure a smooth experience for all.
https://www.airbnb.com/help/article/1869/what-is-an-assistance-animal
I would however mark them down for communication for not saying something about it. Youre totally within your rights to do so.
No, not rude. "Hi [guest], we would love to host you, but I just wanted to make sure you saw the 2 guest limit. We are happy to host guests of any age, but that limit is firm, so that would mean a maximum of 2 adults OR 1 adult and 1 child. Let me know if you have any questions blah blah blah etc."
EDIT: just so you have it, here is Airbnb's page on children as guests.
Hidden Camera Detected Camera Founder
I couldn't find the second app, but the first one has laughably fake reviews.
The only way this app can work is by trying to read signal strength of WiFi or Bluetooth signals, which are on a very specific frequency range. A cell phone is not designed to scan all possible RF frequencies. FYI - a Bose speaker has Bluetooth...
Airbnb has neighbor complaint portal.
Some buildings have an 80% carpet rule. See what your neighbor thinks about that. You can also request that your neighbor ask that their guests take off their shoes and tread considerately while in the apartment.
Chances are, your neighbor wants to stay off of your radar when it comes to issues.
The insurance is only for damaged property. Not stolen personal items. You need to file with your home owners insurance.
Additionally, it will take months if it's damaged items. It's an insurance claim. They have a limited number of trust and safety employees and thousands of claims, most of which are false like yours so the real claims get lost in the queue.
And for the curious, section 4 subsection vii excludes stolen items (Not to mention how they say damaged repeatedly): https://www.airbnb.com/terms/host_guarantee
In most states and localities in the United States, guests who stay in a home or apartment for approximately 30 days—the exact number depends on jurisdiction—may establish rights as a tenant. Generally, this means that local tenancy laws could protect them, and you may not be able to remove them from your property without proceeding through required eviction processes in court.
For example, in California, Illinois, and New York, a residential tenancy may be created after 30 consecutive days of occupancy. Someone who stays with you for fewer than 30 days generally does not have the rights of a tenant unless there is a written agreement to the contrary, but every state is different.
Local laws may differ from state laws regarding residential tenancies. We encourage you to review your local rules and regulations before accepting a long-term reservation.
Agreed. I installed one of these door closers for $10 from Amazon https://www.amazon.com/Prime-Line-KC10HD-Safety-Spring-Closer/dp/B004Q07GNY
Hosts are charged fees for canceling on a guest without an emergency situation. ($50 if it's more than a week out, $100 if less) . Your host is trying to get out of paying this fee. Tell him to cancel it if he can't keep up his end of the deal and then report to AirBNB. The rest of us need to follow the same rules too.
there's no need to be an asshole. I never said I trashed the place, but I certainly have never gone through and cleaned everything in the apartment, and I shouldn't have to.
All I see a cleaning fee as is when a seller wants to attract you with a lower rate, then add a cleaning fee. It's bullshit.
anyways, it doesnt look like you have a cleaning fee anyways: https://www.airbnb.com/rooms/6839142?checkin=10%2F06%2F2015&checkout=10%2F12%2F2015
Sounds less than legitimate to me. You should never pay for your reservation off of the Airbnb website. You can read more about it in Airbnb's help center: https://www.airbnb.com/help/article/209/why-should-i-pay-and-communicate-through-airbnb-directly.
If that's true, then she can call Airbnb and they can cancel her bookings at no penalty to her. Property damage and maintenance issues are covered by Airbnb's extenuating circumstances policy.
Since she hasn't done that, I would definitely assume she wants you to cancel so she can re-list and make more money. Eff that! Don't cancel. Sorry your host ended up being sucky. :(
It sounds like you're pretty unfamiliar with what AirBnB is. I would suggest you read some basics from the AirBnB hosting page and then look at listings in your area. You'll find a large number of people list their spare bedrooms.
Like everything else you post this is completely false. Any offsite transaction except the collection of occupancy taxes is against the terms of service and will get you a cancel by host. Just because you put something in your listing page doesn't mean anyone has to pay it.
Source for clarification: https://www.airbnb.com/help/article/199/what-should-i-do-if-someone-asks-me-to-pay-outside-of-the-airbnb-website
I seriously doubt your even an Airbnb user let alone a host considering how pathetically ignorant you are to the basics of the platform.
You, presumably, signed up with Airbnb. If so, you agreed to terms and conditions that allow them to do so. If you don't like them, then I suggest you vote Democratic, who have been trying for years to ameliorate such legal overreach.
FYI
"Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, or Marital Status
Airbnb hosts may not Decline a guest based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status. Impose any different terms or conditions based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status. Post any listing or make any statement that discourages or indicates a preference for or against any guest on account of race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status."
You are liable to 2x the rate for overstaying. Bummer they treated you like that but, in terms of your damages that you need to pay, that's in the TOC:
>Guests agree that the Host can charge the Guest, for each 24 hour period that the Guest stays over the agreed period without the Host's consent, an additional nightly fee of two times the average nightly Accommodation Fee originally paid by the Guest to cover the inconvenience suffered by the Host, plus all applicable Service Fees, Taxes, and any legal expenses incurred by the Host to make the Guest leave (collectively, "Additional Sums"). Airbnb Payments will collect Additional Sums from Guests pursuant to the Payments Terms.
Reach out to the host. Some of them are easily remedied, some of them are really trivial... like the ice cube maker... buy some ice cube bags instead (we get them at the dollar store, they look like this https://www.amazon.com/Disposable-Food-Grade-Material-Self-Seal-Freezing/dp/B088T7MXF5 and you just fill them and stack them in the freezer and they don't get an off-taste because they are closed. The garbage foot pedal... shouldn't have had a foot pedal, they break constantly because people abuse them... should have just gone with a garbage pail.
The host may look at this as a time to do a refresh or a reminder that they need to do a refresh.
Just be nice about it and let them fill in the blanks.
Make sure you flag the communication with the information about the reservation being for a 3rd party, Airbnb will monitor this guest for this, and flag the host's profile - he must provide a picture and a real name - Airbnb needs to be aware of this situation. https://www.airbnb.com/help/article/67/why-do-i-need-to-have-an-airbnb-profile-or-profile-photo
Also be prepared to be removed from the website if you film your guest/host with an undisclosed camera in a shared space.
If you rented a shared room it sounds like that's exactly what you got. The hosts don't need your consent to put other people in that shared space and Airbnb isn't obligated to refund you anything.
https://www.airbnb.com/help/article/5/what-does-the-room-type-of-a-listing-mean
7 guests instead of 4 - I understand your shock. I suggest putting the emotion aside for a moment, and considering other explanations. I didn't see anything in your post that eliminates the possibility that the guest made an honest oversight. Some guests, especially ones that are new to Airbnb, simply miss the # of guests field. And guests might assume that a large-sized listing would easily accommodate seven people. In my experience, guest oversights far outweigh malice. What would it be like for them if you're incorrect, and they're without a place to stay in an unfamiliar city? Unless you have some proof that they are ill-intentioned, I would highly recommend that your next step be either to ask them what happened, or just modify the reservation using the link below. Airbnb will penalize your search result ranking if you cancel a reservation; and if there's no proof that the guest was ill-intentioned, then you have no recourse.
You can modify the reservation by following the instructions in this link:
https://www.airbnb.com/help/article/50
I also suggest if you haven't already, to write in your description the base number of guests you accept, and where they should specify a higher number.
Being a host, as in most roles in the field of hospitality, often requires giving guests the benefit of the doubt.
You're right on your instinct. Don't cancel. If you do, you will not get all of your money back; if you cancel then you do not get the Airbnb fee back.
The host does not want to cancel, because if he does you're entitled to get all of your money back, and he has to pay the Airbnb fee. Additionally, he is totally disqualified from the Superhost program for up to 3 months and a negative review is put on his profile. Also, if he cancels on you, you can call Airbnb and they will find a similar or better listing and take care of everything, and if they can't find one then they'll put you up in a hotel.
We purchased this set from Amazon, as we occasionally have weather related outages. There is an option for it to be off unless there is no power. HTH
Technically speaking, is it against AirBnB's terms of service to have someone book a room for you.
>I’m booking for another person, why should I use this booking mechanism instead of just booking a trip myself?
>It is not permitted. Booking for another user is not permitted on our platform unless you use our defined 3rd party booking flow. If a user books for another user and puts themselves down as a guest, that reservation is outside of our terms of service and can be cancelled by our system or agents, or by a host.
Also adding to that: this is from Airbnb's hosting standards:
>If you won’t be greeting your guests when they arrive, you can send them a message at their check-in time to make sure everything went smoothly... If you won’t be in the area during their stay, you can give your guests a local point of contact... Let your guests know if you’ll greet them at the door or if they should plan on getting the key from a lockbox or neighbor.
YOU had the expectation that your host would personally check you in. Airbnb does not expect that of hosts.
So the listing said it could accommodate up to 12 guests and you're confused why you can't bring 14? That's simple. It's because the place can only accommodate 12. If you're bringing 14, you need a place that accommodates 14. It doesn't matter that two aren't sure yet. As for the lease, he is allowed to have you sign a contact, as long as it is disclosed in the listing.
https://www.airbnb.com/help/article/465/can-hosts-ask-guests-to-sign-a-contract
It sucks that your first (and possibly only) Airbnb experience was a bad one. For future reference, you would of been entitled to a full refund as per Airbnb's Guest Refund Policy.
Hello AlexMcCarthy1,
Precursor: I am an Airbnb employee.
If your listing says no smoking and your guest smokes, you should absolutely report it to support. That being said, it's not considered damages as far as your security deposit goes, and if you want to request additional funds for reimbursement on the cleaning, then you'll need to go through the resolution center.
Your next best step, and the real solution, is to leave an honest review. I know you've said you'll leave one, and I hope you do - please remember not to personally attack the guest, but rather to review your honest experience in hosting them. Follow review guidelines.
Finally, and this is important, keep your house manual and rules specific. Saying no smoking will result in internal action against the guest, notes, and potential bans from the site; if you want to be able to claim a deposit, you'll need to make it clear ahead of time in your rules, and even then, you'll need some assistance in enforcing that. I cannot guarantee that it will be enforced every time; you can't exactly submit a photograph of the smoke smell in your fabrics.
If you have any more questions, I'd be happy to address them.
Best,
aCrewbie
No, this is not usual, and against AirBnB TOS.
If you haven't agreed to pay the amount, mention to them that you know this is against their TOS, and you're not comfortable paying. Report them.
One option that costs a little bit, and has a little bit of technical overhead is to hook the router to a VPN service, such as Private Internet Access, so that all traffic is routed through a VPN. It makes things a bit slower, but overall it reduces/removes the risk of our ISP cutting you off or getting fined over what your guests are downloading.
There should be an anonymized email provided to you if you have an accepted reservation. Should be under your photo on the left side of the screen in the message thread, if you're using a laptop/desktop.
https://www.airbnb.com/help/article/694/how-will-my-email-address-look-to-other-people
http://blog.atairbnb.com/introducing-anonymized-email-addresses-airbnb/
Edit:
Additionally, it's up to you if you want to provide your email to your host. Try and keep all communication on the platform if you can, this'll help Airbnb provide assistance later should you need it, nothing like having solid documentation if anything does go wrong.
There is a listing in my country where the headline is "Grí(SENSITIVE CONTENTS HIDDEN)es" because the place is called Grímsnes. It's ridiculous.
I mean, you agreed to the cancellation policy so you're kind of stuck with that. I'd say just reach out to your host and see if they're amenable to a refund outside of the cancellation policy.
The Resolutions Center lets you request or send additional funds for an Airbnb trip. When you use the Resolutions Center to come to an agreement with your host or guest, Airbnb can confirm the amount and easily process the payment or refund on your behalf.
Direct communication is the key to a quick resolution, whether you've decided to pay extra for a special homemade dinner or if you experience an unexpected problem. This is why the Resolutions Center depends on two-way communication between guests and hosts. For more information on the Resolution Center, read this article from their Help Center: https://www.airbnb.com/help/article/767
To open a Resolution Center request with your host or guest, head to:www.airbnb.com/resolutions
As every case is different, it's really hard to gauge how your host will react to the cancellation and refund requests, I've found that most tend to be okay with refunding if they alter the reservation down to end, or cancel, when it's needed and refunding the guest if someone else books those nights.
YMMV - good luck
They are actually against the TOS. https://www.airbnb.com/help/article/427/can-i-book-on-behalf-of-a-friend-or-family-member
The link above is a private referral link for someone named Sierra, and this post could potentially get her account disabled. Anyone that uses Airbnb has their own referral link they can share with their friends, but it's against the TOS to share it publicly. For the sake of whomever sent you that referral link, I suggest you take down this post.
You can find your own referral link here- https://www.airbnb.com/invite?r=5
Okay, let me help you buddy. I'll go step by step and slowly, because you genuinely seem to believe your own insanity.
First, a guests expectations are set by the web store hey are using to book. That is Airbnb - not Merriam Websters dictionary. According to Airbnb, guests who book a private room SHOULD expect to use common spaces AND to interest with the host. See the following for sources: (A) https://www.airbnb.com/help/article/317/what-do-the-different-room-types-mean (B) https://www.airbnb.com/help/article/5/what-does-the-room-type-of-a-listing-mean (C)
Second, a guest expectations can be modified (and SHOUKD be modified) by he actual listing. You admitted yourself that you never said "don't talk to host" and you never said "don't use living room" in your earlier listings. Ergo, YOU failed to modify the expectations of the guest as properly set by Airbnb.
Third, a guest who expects what Airbnb promises and you fail to modify is not "exploiting" a system, they are simply using what they paid for. Some guests use 100% of what they pay for (you call these exploitive guests) while others use part of what they paid for (I would call these suckers not "normal").
This all comes down to YOUR fundamental misunderstanding of what "private room" means. Private room is NOT meant to convey that all the customer gets is a private room. What it is meant to convey is that they will have, at minimum, a private space that the host will not enter. This is meant to differentiate against a shared room.
Please, continue to double down on your stupidity. At this point I'd be disappointed if you did otherwise.
This is poor advice. When OP shows up and appears young they could be turned away by the host. It's also against Airbnb's TOS.
>Eligibility > The Site, Application and Services are intended solely for persons who are 18 or older. Any access to or use of the Site, Application or Services by anyone under 18 is expressly prohibited. By accessing or using the Site, Application or Services you represent and warrant that you are 18 or older.
Whether it's legal or not is not the issue here. If the host doesn't let the guest know they're being watched, that's just bad hosting. I would immediately contact the host and get a statement from them about it. I would also think this is reason enough for Airbnb to legitimately get you out of that situation if you so desired. Airbnb's guidelines...
Sucks this just happened to you! You can get refunded for any unstayed nights with a flexible policy as stated on AirBNB's cancellation policies page: If the guest arrives and decides to leave early, the nights not spent 24 hours after the official cancellation are 100% refunded."
The link to the cancellation policies is here: https://www.airbnb.com/home/cancellation_policies
Hope this helps!
> As a host we can only cancel 3 times in a 6 month period before we start to get penalized.
Are you a host on Airbnb? The penalties start at the first cancellation, and the host's cancellation policy has nothing to do with a host's cancellation.
>As soon as I saw her leave, I remotely turned off the one unit that I could. Obviously, I did not enter the house to turn the other one off.
Better would have been: message her that she left the A/C on and the windows open. Send pictures/videos. Ask her if she wants the A/C turned off or the windows shut, then pick one if she doesn't. Let her pretend forgetfulness, even though she did it on purpose; you get the same result with a friendlier conversation.
>She did however turn the AC back on immediately when it turned itself off. Every time she did, I got an error message. I looked out my window and heard the unit turn off, then turn back on, turn off, and turn on. This happened about ten times.
She probably thought you were remotely turning off the A/C every time in a childish little tug-of-war. The heat thing the next day was payback.
>I do have it in the rules that if AC is on, windows are to be closed, but no one ever reads the rules.
It's just plain common sense not to run A/C or heat when the windows are open, but we all know common sense isn't all that common. You can put a sign next to the A/C controls.
Smart thermostats can be set to require a passcode, but some non-smart thermostats can too. If you have an old analog thermostat, look at a thermostat lock box (or build your own if you're handy).
Or you can get a tamper-proof thermostat that won't let you set the heat above 72F or the cooling below 72F (there's another model with 76F/76F). Of course for a little more you can just get an actual smart thermostat where you can lock the keypad.
Can confirm, no self-respecting case manager would approve the removal of that review.
Guest can reply to the review publicly, but outside of that, Airbnb does not remove reviews unless they've violated the review guidelines
https://www.airbnb.com/help/article/32/can-i-delete-or-respond-to-a-review-i-disagree-with
From AirBnB Help:
"If you’re a host and you have any type of surveillance device in or around a listing, even if it’s not turned on or hooked up, we require that you let guests know by including this information clearly in your listing description and photographs. If a host discloses the device after booking, Airbnb will allow the guest to cancel the reservation and receive a refund. Host cancellation penalties may apply."
Full Help section article about surveillance devices: https://www.airbnb.com/help/article/887/what-are-airbnb-s-rules-about-electronic-surveillance-devices-in-listings
I likewise have no memory of being prompted to disclose security cameras around my building when I first set up my listing, and learned about the rules by following this sub.
I think it's polite to give your host a heads up.
Here's the instructions Airbnb has for changing a reservation as a guest.
https://www.airbnb.com/help/article/913/can-i-change-a-reservation-as-a-guest
Hosts can cancel an instant book reservation without penalty if the guest is in violation of house rules (like says they're arriving at 2a and host doesn't check-in past 9, or dog in pet free home) or if they're "uncomfortable". When they first started this policy, it was limited to 3 times. See the instant book section here: https://www.airbnb.com/help/article/990/i-m-a-host--what-penalties-apply-if-i-need-to-cancel-a-reservation
"Uncomfortable" is so broad, and can definitely get taken advantage of, but meant for creepy, shady (some suspected prostitution or human trafficking) etc.
If she cancels that's on her. She failed to read your listing thoroughly and as such has waived the right to a refund. If it's still within 24 hours of the reservations start she still could go to the guest refund policy... but this is all on her.
Hopefully she won't leave you a bad review :(
https://www.airbnb.com/help/article/544/what-is-airbnb-s-guest-refund-policy
No previous reviews or references is the problem. Here's the boiler plate response I send to people like that:
Hi there!
Thanks for your inquiry about my Airbnb listing! I think you'll love the neighborhood but since you don’t have any Reviews or References, you’ll need to follow the steps here (https://www.airbnb.com/help/article/173) to start the process to obtain a Reference. It can be from a close friend or family member, and ultimately, you get to decide which References are shown publicly on your profile. After everything is squared away, we’ll be good to go.
Thanks again for your inquiry and I look forward to potentially hosting you in the future!
Best regards,
- (name of host)
Agreed that doesn't seem right. But if you do decide to cancel, Airbnb just changed a line in the cancellation fees where the service fee a guest would normally lose if they cancel, will be refunded. >The Airbnb service fee is refundable (up to 3 times per year) if the >guest cancels before the trip starts
Get in contact with Airbnb, tell them you don't wish to host this guest. You generally get a few penalty free cancellations a year for instant booked reservations.
Additionally, you can ask for a security deposit upfront, but be sure that you request it through their resolution center, not offsite as that breaks Airbnb's ToS.
>US persons who have earned over $20,000 and had 200+ reservations
The US Internal Revenue Service (IRS) requires US companies that process payments, including Airbnb, to report gross earnings for all US users who earn over $20,000 and have 200+ transactions in the calendar year. If you exceed both IRS thresholds in a calendar year, Airbnb will issue you a Form 1099-K.
Nope. Airbnb will just tell you to leave a response to the review. Source: Can I delete a review I disagree with? and Airbnb Content Policy
Assuming you are in the States, my understanding of ADA is that you aren't in violation of the law because it's a room in a shared house that you also live in. It's illegal to advertise "no service animals," for example, but not to decline having an animal in your home. It is, however, not in line with Airbnb's new nondiscrimination policy though: https://www.airbnb.com/help/article/1405/airbnb-s-nondiscrimination-policy--our-commitment-to-inclusion-and-respect.
I'll go ahead and post the entire link with the relevant parts quoted.
>Submit a valid claim for refund > >To submit a valid claim for your reservation, you are required to: > >Contact us within 24 hours of check-in to document the issue and place a hold on the host's payment. Include photographs or other evidence of the issue as part of your claim.
>Be responsive to our requests for additional information and cooperation.
>Not have directly or indirectly caused the Travel Issue.
>Have used reasonable efforts to remedy the circumstances of the Travel Issue with the host prior to making a claim, including messaging your host on Airbnb to notify them of the issue. We'll verify this in your account.
From the Terms of service:
'As a Guest, you are responsible for leaving the Accommodation in the condition it was in when you arrived.'
That is the first sentence of article 12. https://www.airbnb.com/terms
NO NO NO NO NO. Fuck this guy. He should pay the fee. I'm a host and this is happening to me this weekend. I have 3 roommates and astoundingly ALL of us are going to be gone when a guest arrives on Sunday. I am asking a friend to help. If that fails I'll ask another. If that fails I'll change my plans. A commitment to a guest is important. He should honor it and if he can't he should pay the fee. Next time he'll think twice before making an agreement he can't honor.
Try using the resolution center. State clearly and succinctly what the problem is. The agent will be able to view all your conversations with the host. Since your trip is so soon they should reply very quickly. If not, I would recommend calling any phone number you can find from Skype or Google, both of which should allow calls from Ireland to any number in the developed world for <2 cents a minute.
https://www.airbnb.com/resolutions
Good luck. Do not give him your bank info and do not cancel the reservation yourself.
You won't get a refund for the days you've already stayed. Your best option is to contact the host and see if they will give you a discount.
Alternatively, you can leave and contact AirBnb to fight for a refund of your remaining days. But the fact that you have stayed there for 20 days already may hurt your case.
You can leave an honest review for the host. In the future, always ask for a speed test (fast.com) before booking.
Just decline. I don't think it will hurt. I'd rather know that a place isn't available and continue searching. Airbnb just blasted this link at the bottom of an email earlier today to hosts. https://www.airbnb.com/support/article/899
No, I get a full refund. I wasn't aware, but I get it as credit to my next reservation. https://www.airbnb.com/support/article/170
>I usually send enquiries and ask hosts to pre approve to avoid this.
Doesn't seem like this should be necessary, but this is my second fucked-up reservation in a row... so I guess I better start.
Amazon makes these things so easy!
(New Model) Schlage Connect Camelot Touchscreen Deadbolt with Z-wave Technology and Extra Key (Satin Nickel) https://www.amazon.com/dp/B01N1IKGXH/ref=cm_sw_r_cp_apa_Z3NUBb56S9A50
https://www.airbnb.com/neighbors
Best place imo.
The Report listing function only really works if multiple people are reporting it.
You could try to call Airbnb, but they'll just tell you to do the same thing. You may get lucky and get someone who knows what they're doing and can find the listing (you should have the listing URL on hand, specifically the listing number, usually the numbers after airbnb.com/rooms/'1234567' or something of the like.) but that's unlikely.
According to this help article from AirBnB, you have 60 days to send or request money through the resolution center. The 14 days (after checkout, NOT booking) or "before next checkin" rule only applies to security deposit-related things, i.e. damages or missing items. I would classify pay-per-view as "extra service", not as "damage".
Here is the link you requested: Refer Hosts. I am not aware of any monetary benefit for the new host. The referring host earns cash if certain conditions are met. I believe referred guests will earn travel funds.
I will PM you with more info.
Take pictures, document everything you think is an issue. It's your word vs the host without the documentation.
If you've reached out to your host within 24 hours and allowed them time to fix issues, then call Airbnb and request to be warm transferred to a trip case manager as you're on an active reservation, do not take no for an answer. You're following the guest refund policy and it's now up to Airbnb to deadline the host to fix the problem or take appropriate action in relocating you for the remainder of your stay.
If you did stay one night, shitty as the circumstance is, you MIGHT NOT be refunded for the nights you stayed. Depends completely on your case manager.
If you get pawned off where the agent says that they'll update the notes, give Airbnb a tweet, they'll update the case manager to respond quicker or assist with finding another case manager if the one assigned isn't in.
1-415-800-5959
https://twitter.com/AirbnbHelp
https://www.airbnb.com/help/article/544/what-is-airbnb-s-guest-refund-policy
It is your guests responsibility to cancel the reservation if they feel they need to cancel. You licensed the room to them at a rate and location they agreed to prior to booking your reservation.
Airbnb does not do penalty free cancellations for the guest if they have neighborhood concerns or if there's something OUTSIDE of the listing they're uncomfortable with. As long as you had the info on your listing page they knew about all aspects of the house at the time of booking and as such will not be receiving a refund for this reservation.
They failed to follow guest refund policy where it tells them to get in contact with you within 24 hours to try and resolve the issue, nor did they give you time to try and resolve the issue. If they called Airbnb they would have told them the same thing, if someone refunds your money call them back and ask for a supervisor so you can discuss the GRP with them.
>someone in my neighborhood instant-booked my place for family members coming to town
If the person who booked the accommodations is not a guest, they are violating the TOS.
I would contact AirBnB immediately to inform them of this situation and see what advice they offer on what to do.
I agree with u/goodolarachie and u/CallingYouOut2 - I think you're dead wrong. The expectation for an "entire place" is that you will have a separate entrance, no shared facilities, and host is not on your property. As defined by AirBnB, it simply means that "you'll have the entire place to yourself." As such, I think that "people who purchase a whole house on Airbnb should really understand what they are actually purchasing."
https://www.airbnb.com/help/article/5/what-does-the-room-type-of-a-listing-mean
It's against their TOS to book on the site if you're under 18.
>Eligibility > The Site, Application and Services are intended solely for persons who are 18 or older. Any access to or use of the Site, Application or Services by anyone under 18 is expressly prohibited. By accessing or using the Site, Application or Services you represent and warrant that you are 18 or older.
As others have said Airbnb does require the person booking stay at the listing:
https://www.airbnb.com/help/article/427/can-i-book-on-behalf-of-a-friend-or-family-member
However, I don't see an issue asking your mother or father to inquire if a host is willing to allow you and your friends to stay, though I think most will turn you down.
It's not illegal to book a private or shared room, nor an entire home greater than 30 days.
You could read this so you won't sound like such a, ahem....idiot.
1 Bedroom apartment on the 40th floor with balcony, views, and access to indoor pool is $40 less per night than a "Business Class King" at the Palmer House. The Palmer House is only 25 stories.
Airbnb is not for everyone, some simply prefer hotels and I'm sure Palmer House is very nice. It's good to have options though.
You understand that it's the AirBnB transaction itself that's illegal right now, and not going off platform, right?
https://lifehacker.com/what-you-should-know-about-traveling-to-japan-now-that-1826921143
There's no apartments left because most have been shut down due to new laws: https://lifehacker.com/what-you-should-know-about-traveling-to-japan-now-that-1826921143
Have you looked at things other than a hotel and Airbnb? There's a whole range of lodging options in between like hostels, capsule hotels, love hotels, and even manga cafes (although I wouldn't recommend the latter for anything more than a night).
Contracts are long, you didn't read it thoroughly enough... etc.
Airbnb wouldn't be so successful were it not for individuals like myself who ask forgiveness.
But yes, lease at your own risk.
Limited-time deal: Flents Ear Plugs, 50 Pair, Ear Plugs for Sleeping, Snoring, Loud Noise, Traveling, Concerts, Construction, & Studying, Contour to Ear, NRR 33 https://www.amazon.com/dp/B00IZCHYH2/ref=cm_sw_r_cp_api_glt_fabc_RWW05PMFP9D123BR1MN2?_encoding=UTF8&psc=1
Yes on the smart lock, I have one that is not WIFI enabled but its very easy to change the code on the lock itself, it also has RFID so I linked my debit and credit cards, and I leave FOBs in the house for guests to grab for re-entry without using the code. This way its impossible for them to lock themselves out, its very simple to use, and I just change the code to the last 4 of the guests phone number so they cant forget it.
https://www.amazon.com/gp/product/B00YWDNIOQ/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
You can get things like this for a pretty reasonable price: iChargerlock
We just get cheap Amazon Basics cables and use a zip tie to put a huge laminated tag on them that says "courtesy charging cable - please return to desk so that future guests may use it." We haven't had one walk off since we started using the tags.
This is the one I use on all our beds. Never had a complaint! via amazon
you should stay in a hotel then. Hosts are already risking their homes without risking illegal activity by guests on their ISP. This was a very informative article overall. I have been doing a lot of research lately on VPN's and find that they offer a lot of security. A good friend of mine who works in IT suggested this one by VyprVPN and it looks pretty great. Its a small price to pay for security knowing that I will not get locked up for the browsing history of a guest staying with me.
You're not obligated to refund anything after the cancellation has been processed. If it was a true family emergency, they need to speak with Airbnb to discuss a refund that supersedes your cancellation policy by using the extenuating circumstances policy outlined here: https://www.airbnb.com/help/article/1320/what-is-airbnb-s-extenuating-circumstances-policy
You're correct, it's for instant book enabled hosts only.
>You can cancel instant bookings penalty-free an unlimited number of times if you’re uncomfortable with a reservation or if a guest breaks one of your House Rules. “Penalty-free” means you won’t pay a fee, lose Superhost status (or eligibility for it), or receive any of the other penalties mentioned above.
From AirBnB Help:
"Cancellation fee. The fee will be waived for your first cancellation within a 6-month period. After that, the following fee will be deducted from your first payout after a cancellation. The amount deducted will depend on when you accepted the reservation and how soon before check-in you canceled it: - More than 7 days before check-in, we’ll deduct $50 from your next payout - Less than 7 days before check-in, we’ll deduct $100 from your next payout"
I really don't want to sound like one of those people on the internet who says "You shouldn't have done that," but this is why, if you're a renter and you're hosting on AirBnB, you need to be prepared for what happens whenever your landlord finds out you're hosting AirBnB guests.
I have two dogs. I call them my Airbnb secret weapon. They really help guests to feel relaxed and comfortable. You didn't say what your dog does that you describe as overbearing. If it's just tail wagging, guests tend to find that charming. If it's jumping on people you might consider working with a trainer. We have pictures of our dogs in our listing and we state that if you're not comfortable with large dogs this isn't the listing for you. So far, we've had many reviews that include compliments for the dogs. Make sure that you mark your listing under "The Space" that you have dogs. If you don't and you have guests who dislike dogs, they could get a refund.
Here's a link to our listing.
Read the full copy in this listing, and look at this hosts great reviews. She clearly lays out what she expects from guests, and also what guests can expect from her. The tone is my favorite - firm and fair nanny.
If they hid a review, they should have sent you an email to tell you why.
Typically Airbnb never removes reviews unless they break the content guidelines
I never said they were covered by the ADA. I said ON AIRBNB.
You are stuck on the legal aspect. And in that regard you are correct. Everything you posted up until the last paragraph is accurate.
However, airbnb itself has chosen to define emotional support animals as service animals while on their platform.
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This means that you have to treat emotional support animals identically to service animals while on platform.
Ergo, cobra, rabbit, cat, or anything else as long as they say it's an emotional support animal.
https://www.airbnb.com/help/article/1869/what-is-an-assistance-animal
Actually she can cancel penalty-free an unlimited number of times if she is "uncomfortable with a reservation" or if a guest violates one of her House Rules.
Keep all communication and payments on Airbnb.
If you've sent money out to someone outside of Airbnb's platform, you're kind of shit out of luck, however you should give them a call asap.
https://www.airbnb.com/help/article/971/how-do-i-know-if-an-email-is-really-from-airbnb
AirBNB's policy is that ALL payments must go through Airbnb with the exception of local taxes. The fact that the policy is often ignored by hosts and not enforced by Airbnb doesn't change their stated policy.
what if a host asks for more money?
If they confirm they do allow this kind of charge, please ask them to update and clarify the relevant policy page for the sake of the 3% of us who actually read that stuff.
Yes, you do have to notify your upcoming reservations that there is now a camera on the premises.
Edit: how am I getting downvoted for linking to the policy that very specifically answers OP's questions?! This sub is ridiculous.
Those are the words AirBnB used when I first contacted them about the issue.
I tried going through online support to alert them, but you try figuring out how by visiting this helpful page: https://www.airbnb.com/help/article/359/what-should-i-do-if-i-think-my-airbnb-account-has-been-compromised
To be verified, you need to submit multiple verifications an online profile AND an official ID: https://www.airbnb.com/verify. So they don't get the green check mark if they do either. They have to do both.
Airbnb's explanation of that listing type says "Entire homes/apartments are best if you're seeking a home away from home with complete privacy and the freedom to cook breakfast in your pajamas. With an entire home/apartment, you'll have the whole space to yourself..." (etc)
So I'd say no, unless you can outfit it with a kitchenette. Does the laundry area have a sink? If yes, toss a microwave, mini fridge, coffee maker, hotplate, and small table & chairs down there, make sure to include pictures and accurate descriptions, and I think you'd be good.
But... do you have another laundry area you use? You definitely cannot be going in and out to do laundry if you list the space that way.
You can exclude part of your home as long as you are clear in your listing about what is and is not available (ie list it as a 2 bedroom house and explain in the listing there is a locked, unoccupied bedroom). Personally, I wouldn't put in the effort to make a whole-house listing that I would only use once a year, but maybe derby prices would make it worth your time.
Just report the review. There is a process for removing reviews that are false or that refer to things being investigated by Airbnb.
Source: Airbnb content policy
Airbnb has a whole page about prepping your place if you want to check off the "family friendly" box on your listing: https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know.
Even if you don't want to go full family-friendly, I would recommend a pack & play (a lot of "whole space" listings I've stayed in have had those in the closet, even if not officially fam-friendly). And a higher security deposit.