Here's the updated 4H chart with that beautiful green bar that I was expecting and announcing... https://www.coinigy.com/s/i/59d809de9df04/
Prediction with 100% accuracy tweeted hours before push ;)
Open a support ticket, they usually respond in an hour or so:
https://shapeshift.zendesk.com/hc/en-us/requests/new
Try to fill in as much information as possible. A lot of the info can be found from the transaction page so you could use that, find it in your history if you haven't bookmarked it or anything. It should start with https://shapeshift.io/#/status/
Hotel networks are unsecure. Use a VPN. You can get a good deal like Private Internet Access for $50/2-years:
I use this on all my devices.