> The training may not be a bad idea for you. What is the harm in doing it?
The harm? Diversity training doesn't work. That's the harm.
From - https://imeetcentral.com/does-sensitivity-training-actually-work
In a 2007 report for the American Sociological Association, Alexandra Kalev, Frank Dobbin and Erin Kelly studied the effectiveness of six different approaches to diversity management. Among those, diversity training, diversity evaluations and network programs had largely negative effects in creating fair and equal workplaces
Like others have said, a ticketing system may be a bit much.
I use Allthings (http://www.allthings.io) to do exactly what you've described, using lists instead of tickets. Web-based with phone/tablet app. Every day I have a summary list presented to me with what needs to get done.
According to this, just click on the blue circle on the right.
While searching for an alternative as well I stumbled over this one: Keepmark
It seems to do exactly all the things I liked about Evernote (local notebooks, searching even inside PDFs) and doesn't do the things (cloud syncing, proprietary file format) I didn't like.
It's still in development and it costs 19 EUR but it's a lifetime license and in case it should ever be discontinued you can still use your files afterwards. I'm going to give it a try.
Apart from that I also found Docspell which sounded promising but it seems you have to have experience with Linux if you want to run it.
Try the free version of Swift To-Do List AND review the free articles on the site. Those will explain how you got into your situation and how to tackle your problem. One cause may be that you have more items than you can do. Another may be that they're not prioritized by (importance / urgency) or organized / grouped into projects.
The program is not free or inexpensive but you have 30 days to get organized and when the time is up, you can always export you todo lists into something else.
You'll learn a lot from reading those free articles and the free newsletter. Below are sample topics .. One of them is "Is your to-do list impossible to finish?"
That sounds like your problem. Other topics include ..
>"Custom Task Priorities" and "Preserving knowledge and retaining information,"
>
>"How to join two different task types (or priorities, contexts, etc) in Swift To-Do List," "The next actions and prioritizing," "Color your tasks,"
The main page shows the features along with a video showing how to get organized in 5 minutes. One secret is the ability rapidly input tasks and subtasks all at once into a window. The program sorts all that out, creates tasks you can attach notes, too, set properties, etc. You can also attach files to tasks.
Here's ultimate bearbones ...
>"So many power users try dozens of complicated todo list software applications, only to go right back to their trusty todo.txt file" -
> Article Excerpt - "Todo.txt stores your tasks in a simple text document, and I’ve been using it for a year now. I honestly wonder why I ever used anything else. -- To-do lists don’t have to be complicated: people literally use pen and paper to keep track of their tasks. And yet most modern to-do apps are bloated nightmares."
You might also try the free 30-day trial of Swift To-Do List. It has an excellent UI that lets you input tasks quickly, organize them if you like, add notes and mark them as done quickly.
Ignore the UI features you don't need and simply use it as a barebones todo list program accessible instantly via hotkey. One useful feature is multi-task entry where you can type many tasks at once.
I use Swift To-Do List. http://www.dextronet.com/swift-to-do-list-software
I haven't needed the pay version's features, nor has my disturbingly organized co-worker who found it. It can handle multiple lists pretty simply, which we find useful.
BTW, I have nothing to do with the company.
Not sure if this will completely fit what you're envisioning, but I use a task manager called Allthings (http://www.allthings.io). I've created several main lists for things that need to be done (for example: ClientWork, Calls, Purchases, BizDev).
Each thing can be assigned priority, tags, due date, contain sublists (which will create a progress bar on the main item as they get checked off), have documents attached, note and comments added.
Lists can be saved as templates for processes/tasks that you use often.
Multiple users can be setup for project tracking and collaboration.
Since I started using it, I don't really use a calendar for much, since it gives me a master list of stuff that's due soon (timeframe is configurable). Cloud-based, with apps for iOS and Android. Free account for five lists, or an annual subscription (for $25 or so, can't remember offhand).
Support is very responsive when I've had questions or remarks.
Don't know anything about psychotherapy, but know a little about computer security, if "HIPAA compliant" is keyword for "secure" an application for notetaking with encryption is bluenote https://bluenote.io/
Reason I mention bluenote over other methods - encrypted HD, etc - is its usablity features and very clear what is / isn't encrypted etc.
Back up regularly, because if you forget the master password, being encryption it's as good as gone (in fact to "securely delete" a hard drive, a good way is to encrypt it & forget the password).
This app is good for the sort of scenario where your computer is powered off & gets copied by border police, or where in the case forensic investigators subpoena you, you will have to be physically present - although they could still get a warrant for a keylogger to remotely exploit, I guess.