This app was mentioned in 12 comments, with an average of 1.83 upvotes
I'd check WiFi signal strength at the point where the ring doorbell is a located. I had to relocate my parents' router to fix the slow connection issue. Have an Android? https://play.google.com/store/apps/details?id=com.netgear.WiFiAnalytics is one. You don't need a Netgear router to use that app. The meter is pretty handy. https://play.google.com/store/apps/details?id=com.netgear.WiFiAnalytics is another good one.
>Im using wifi
^ This is one of the reason.
Try changing the wifi channel, or utilize the less crowded 5GHz (if you can get a strong 5GHz signal).
Use this to check channels: https://play.google.com/store/apps/details?id=com.netgear.WiFiAnalytics&hl=en_US
>my family doesn't want me running an Ethernet cable into the dining room.
Alternatively, use this Powerline Network Adapter.
Plug one near your PC, another one near your router. That way you don't have to run a long Ethernet to your living room, only from your pc to the adapter next to it. Works great for me; more reliable than wifi.
If you are already doing MAC address filtering, try shutting that off. If you aren't doing MAC filtering, then there is no need to mess with it.
First, I'd use a WiFi scanning and auditing app like WiFi Analytics by Netgear to make sure it isn't interference from a neighbors router. Make sure you are using the least congested channel and that you are receiving a strong signal near the Roku. It's very common to find that your neighbors got a new router and it's walking all over your signal.
If everything looks good there, I'd them temporarily shut-down my regular modem and run a Hotspot on my phone and see if the Roku sees that. This is to rule out some sort of incompatibility between your router and the Roku.
If the Roku doesn't see the hotspot, and the signal from your regular router is strong, something must have happened to the radio in the Roku and you may have to resort to hard wiring it.
If you have any android smart phone download something like this
https://play.google.com/store/apps/details?id=com.netgear.WiFiAnalytics&hl=en_GB
The channel interference mostly comes from other wifi networks
I personally use Netgears WiFi Analytics app to check out signal strength, but it sounds more like something is going wrong with authenticating.
What model of phone is it?
Are they connecting to your main router, or are they connecting to a WiFi range extender?
Are there a lot of wireless devices connected to your network? You might be hitting the device limit.
Settings to check on their device: from the WiFi selection screen, at the top right hit the 3 dots/advanced button. Ensure that "Switch to mobile data" and "WiFi power saving mode" are turned off.
If they have enabled developer options, make sure that "Aggressive WiFi/cell handover" and "keep Mobile data turned on" are turned off. If they don't have developer options enabled, don't worry about these. (It would appear on the main page of settings at the very bottom).
I'm going to assume you've already rebooted the entire network using software. Also when you say Google Device, which one? Are you using the new Nest Routers, the Google Wifi pucks, or the old On-hubs? I am also going to assume only the exterior of your house is brick, as it is usually the case, and that in between floors there is no concrete/bricks (just wood, but let me know if that's wrong).
But assuming you've rebooted and from your description that does sound like you're seeing too much wifi interference. Try getting a software like WiFi Analyzer on android or iOS (like this one https://play.google.com/store/apps/details?id=com.netgear.WiFiAnalytics) and just check out how many devices are on each band. It maybe it's just too congested for wifi to be good.
You may be connected to the wrong "Access Point" even though you're right next to a puck. Try disconnecting the device and keep it disconnected for 1 hr, then connecting it right next to the access point to see it's any better.
You may also overkilling it with a puck on each floor which would add to the congestion. Try doing one device every other floor to see if that helps. So basement, 2nd, fourth floors. Is 4th the top floor or 5th (as in when you say 5 stories, did that include the basement)?
Its a bit older, but I've used the NETGEAR WiFi Analytics app. It will scan to detect which channels are utilized within your vicinity.
Your PC is on WiFi? Can you test the desktop with an ethernet cable? just briefly to see if it is for sure your WiFi?
Download something like this.
Make sure you aren't overlapping or sharing a WiFi channel with other devices in your area. if you have your channel set to "Auto" turn this off and select a channel that is open.
Also, in my experience in dealing with malware / viruses over the last 10 years. They don't slow down your internet connection. They might slow down your computers ability to load webpages, but not your actual internet speed.
> My ping is around 210ms but that's high because I'm trying to connect to US server from Australia I think?
Yes. The console test is only useful for telling how's your connection to MS servers in US.
Can you tell if you're getting matched against other Australian players? Use speedtest.net from a computer, it searches for hosts near you to do the test.
Also if you're consistently getting 1% package loss I'd say that's too much. If you have an Android smartphone download NETGEAR WiFi Analytics. Stay near your console and test the wifi connection from there. Look for things like signal strength and how busy is the channel you're using, try changing your router to a less busy channel.
If your computer is directly connected to the router through a wire, do some ping tests to USA servers and see if the 1% package loss is consistent there too. If it is then the problem isn't your wifi signal, it's your internet connection. If the package loss disappear but is still there when testing from the console then you have to improve your wifi signal (get the router nearer) or get rid of the wifi and connect the console through a wire.
I'll do you one better: WHY is Netgear's WiFi Analytics?
I have the same Router... I wasn't having too much of an issue with switching bands, but perhaps you may want to check what 'Channel' - you're broadcasting on. Maybe there are other wifi networks broadcasting on the same channel number and therefore you're having network issues.
You may need to log into your router settings and verify there are some settings correct. The Channel ID is a number - Might want to do a scan to see if other networks are in the area broadcasting the same channel. (there are some tools for Android by Netgear to check that).
https://play.google.com/store/apps/details?id=com.netgear.WiFiAnalytics&hl=en_US
Try checking for the "QoS" tab (Advanced -> QoS Setup)... and report if there are settings checked or disabled here.
Do a speedtest. i like the DSL Reports one. reports.com/speedtest?httpsok=0