What are /r/jira's favorite Products & Services?

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I spoke about this last year https://www.slideshare.net/devinitiapps/matt-doar-aug-san-francisco-leader-what-worries-me-about-jira-plugins

Also Suite Utilities for Jira (JSU)

Other advice on choosing a plugin: https://www.slideshare.net/devinitiapps/matt-doar-aug-san-francisco-leader-what-worries-me-about-jira-plugins

>So I was thinking of switching to Gitlab. Anyone have any experience with it from a Jira POV?

It's not bad, and it's got a promising roadmap ahead of it. It really doesn't do test management well -- something Jira add-ons made up for -- but is aware of the interest and is planning some kind of functionality there.

It does Agile™ the way you'd expect a tool nowadays to do it, and it integrates well with other tools. You can certainly create projects in it just for task tracking if not everything is about code, but it is at its heart a git management front-end. Jira's ability to absorb everything from CRM to IT help desks isn't going to happen in GitLab any time soon, if ever.

Its free community edition is fine enough for simple projects, but you'd want to get Premium/Ultimate licenses to make it feel like you aren't compromising or hacking your processes, especially if you work large projects with multiple teams.

GitLab used to have a habit of major, breaking back-end changes with their updates. The current vibe is that, because they get more enterprise investment now, that habit has been stifled and development is more stable. But maybe build your GitLab instance with flexibility in mind, and don't get fast and loose with customizations.

One thing I like to mention about GitLab to people coming from Jira gets a fun reaction sometimes. I think it's kind of silly, myself, but a good number of people get real excited by this: GitLab supports multiple assignees. Tiny thing, but it's like Christmas morning to some folks.

Jira is a great and powerful tool for software development. It offers a lot of customizations to handle custom agile development projects. The integrations offer a lot of flexibility.

While Jira is an extremely powerful tool, it might be a little complicated to start using to slightly smaller teams and it requires training to get started. We've worked on a more developer friendly Jira alternative that does not have complex features and is easy to get started. Also, we've focussed a lot of UI/UX of our platform. If you're interested, you can try our tool here - https://codegiant.io

And, we are always happy to get your feedback.

Atlassian has a good tutorial for learning the basics, it might help you get off to a good start. I have sent a link to the part about creating issues.

https://www.atlassian.com/software/jira/guides/getting-started/basics#step-4-create-an-issue

Jira Automation is a very popular plugin. It has been bought by Atlassian recently. It is as little bit too complex to explain it here, but generally it allows you to create "Rules", rules are like short scripts that runs when triggered. It consist of Trigger, Condition and Action.

So in your case:

- Trigger would be time - i.e each day

- Condition would be issue CreateDate > X

- Action would be Update field by X

You can read more here: https://www.atlassian.com/software/jira/features/automation

Check out ClickUp - they have some pages focused on using it for sales/CRM and are much more friendly than Jira for non-software developers:

• https://clickup.com/teams/crm

It's free also - at least to start so you can kick the tires and figure out if its worth upgrading or not.

Hey there!

To be honest of the time it is better to actually find an Atlassian partner nearby and contact him with your questions. Not only you will receive info much faster, they will also help you get better price most of the time.

To you question - if you really are looking for small Jira/CFL for 30 people I advise you to start with standard plan. There should not be much in both premium nor enterprise plan what would make a bigger difference.

Also talking about the differences I think this page sums it up: https://www.atlassian.com/software/jira/pricing but trust for normal team at this size you will hardly come to any limitations of standard plan. Probably the only better thing in premium/enterprise for you would be Advanced Roadmaps app built in those plans. But again, for such small team it is probably not needed and Basic Roadmaps will be just fine.

Also - if your company already uses Jira cloud and they have enterprise plan, they can easily spin another site on different URL for you.

In the end I would still advise contacting a partner and discussing everything with him - in the end you may find that you can still work in same company Jira and only have different set of co figurations applied to your projects to help protect it against unwanted access (like different permission schemes, roles or locking each issue separately by issue security functionality).

My long-term recommendations are Suite Utilities for Jira, ScriptRunner, Jira Toolkit.

I like Canned Responses, Dynamic Forms too

The place to start is with a governance document about what kind of features you want, the ones you really need and why, who will own and pay for them. Then search the marketplace and ask some good questions of the vendors. More ideas at https://www.slideshare.net/devinitiapps/matt-doar-aug-san-francisco-leader-what-worries-me-about-jira-plugins

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We use a combination of https://www.productboard.com and Jira. Essentially PMs spend a ton of time in the produtboard figuring out features and when they want to launch, ect, then create task to get these done in Jira.

Just tried this and it works like a charm.

Scrape config:

- job_name: 'jira' scheme: https # change to http if don't you have https metrics_path: '/plugins/servlet/prometheus/metrics' params: token: ['1234567890'] # I'd reccomend use 128 symbol lenght long [A-Za-z0-9] static_configs: - targets: ['myhost:2990'] # Jira host and port you serve

Also, there's a pretty good Grafana dashboard available: https://grafana.com/grafana/dashboards/5249

Thanks for the share!

I think the article confuses Jira with Trello. Two different products from the same company. Jira gives way more customisation options.

They also didn't mention GitLab Agile Planning or Maniphest which to me are the serious alternatives to Jira.

It's true. Most of the videos out there for Jira are all aimed at Software Dev. Went though a similar problem a few months back when the Marketing team was looking for some tutorial videos.

You need a set list of things they're looking to implement and change in the ERP system, then do/demo those things in Jira, or, see if Atlassian will do a demo (I know they do weekly demos at https://www.atlassian.com/software/jira/demo).

I would check out Advanced Roadmaps: https://www.atlassian.com/software/jira/guides/roadmaps/advanced-roadmaps

Similar functionality to Gantt but native to Jira Premium

To be honest it'll be difficult for you out of the gate.

I HIGHLY suggest you get yourself a cloud instance (free 30 day test I believe) and it's only 10 dollars a month (last I checked)

https://www.atlassian.com/software/jira/pricing

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If you want you can send me a message to take this offline and I will help as best I can.

Looks like they've changed the policy, but failed to publish a clear announcement/email to site admins.

July 20' web archive of JIRA software pricing page shows the flat $10 rate for 10 or less. https://web.archive.org/web/20200710181307/https://www.atlassian.com/software/jira/pricing

However, as it's not on the live product pages or other documentation. Atlassian may have silently deprecated the flat rates for 10 or less users. To either force people down to the limited feature set of the "Free" tiers or pony up the fees for Standard licenses.

And yeah, if a service was under 10 users it got the flat fee, for instance if you had 20 JIRA users, but only 7 Confluence users. JIRA would get charged at 20 x 7, but confluence would only be the $10 flat fee. Your Billing > History reports should show the Flat Fee under previous charges.

There are a couple of Atlassian JIRA products (Portfolio, Software, Service Desk, etc) that would work and it's been my experience that many people are referring to JIRA Software when they talk about JIRA; any of them could be customized to do what you describe but from your post it sounds like the product you want is JIRA Service Desk (take a look at the demo video), which does most of what you ask for right out of the box. Service Desk will let you create different categories of requests, different types of requests within those categories, and then of course you can do any further group customization you'd do in JIRA Software.

TL;DR: If I was the admin in your position, I'd go with Service Desk.

If you are running JSD only then that's one thing.

If you are running Jira that's another thing.

A 3 agent license is only $10 but the pricing goes much higher after that as you mention (either cloud or server). Another thing is having Jira already running with your team on it, otherwise your agents will have to replicate the information back and forth from whatever system they are using (say basecamp for example) to JSD.

When I say JIRA isn't cheap, I meant JIRA itself, NOT JSD as JSD is cheap to get you on ($10/3 users). Atlasssian has products which work very well together but you have to pay for them all...

In general like this:

https://roadmunk.com/images/product-template.png

The lane width indicates the team capacity in terms of how many simultaneous things can be worked on, and projects are queued over time.

Anyone tried Skyvia? It doesn’t seem to have great SEO (sure, not a good judge of product quality, but makes me wonder a bit) and there don’t seem to be many reviews of it yet. https://skyvia.com/backup/jira-backup Rewind are releasing a product apparently, but it’s not here yet.

Thank you all very much for your feedback - it is really appreciated!

We have implemented some of your suggestions and released an updated version on the Play Store: https://play.google.com/store/apps/details?id=com.leanwalk.jirainmotion.free

Thanks again! :)